Customer Satisfaction Survey_697DCK-26-R-00425.pdf
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- Solicitation number
- 697DCK-26-R-00425
About this file
This is a Customer Satisfaction Survey template for Federal Aviation Administration (FAA) solicitation 697DCK-26-R-00425. The survey is designed to collect past performance evaluations from customer references provided by vendors submitting proposals for janitorial services to the FAA. The survey must be submitted via email to the Contracting Officer, John.G-CTR.Space@faa.gov, by September 18, 2026, with the solicitation number and vendor name included in the subject line.
The survey requires customers to provide identifying information including the vendor name, customer company name, referenced contract number, type of services provided, and annual dollar amount of the contract. Customers then rate their satisfaction across four performance dimensions using a five-point scale (Excellent, Very Good, Good, Needs Improvement, Unacceptable): overall service performance, responsiveness to needs and complaints, problem-solving capabilities and follow-up from Operations Management, and performance of on-site janitorial service employees. Each rating category includes space for explanatory comments. The survey explicitly states that completed surveys must be submitted directly by the customer company to the FAA Acquisitions office, not by the vendor bidding on the solicitation, and any surveys received directly from the vendor will not be accepted.
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-26-R-00425 Date: 9/2/2026
Please submit this Survey via email to the Contracting Officer at this email address:
John.G-CTR.Space@faa.gov by September 18, 2026
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person named above. Please ensure that the Solicitation Number and Vendor Name are in the subject line of the email. Any surveys received directly from the Vendor bidding on this solicitation will not be accepted.
Solicitation No. 697DCK-26-R-00425
Your name has been provided as a customer reference in a proposal on a Federal Aviation Administration solicitation.
Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by the stated in the footer of this document for inclusion of this evaluation. Your assistance is greatly appreciated.
1. Name of Vendor Submitting Proposal:
2. Name of Company/Customer Responding to Survey:
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract:
Name of the Persons (Company/Customer) Submitting this Survey:
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Reviewer: Date:
Contact:
Phone No.:
E-Mail:
Solicitation # 697DCK-26-R-00425 Date: 9/2/2026
Please submit this Survey via email to the Contracting Officer at this email address:
John.G-CTR.Space@faa.gov by September 18, 2026
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person named above. Please ensure that the Solicitation Number and Vendor Name are in the subject line of the email. Any surveys received directly from the Vendor bidding on this solicitation will not be accepted.
Please rate your current level of satisfaction with our overall service performance:
□ Excellent (5) □ Very Good (4) □ Good (3) □ Needs Improvement (2) □ Unacceptable (1)
Comments:
How quickly do we respond to your needs, requests, or complaints?
How would you rate the problem solving capabilities and follow-up of our Operations Management?
How would you rate the performance of our on-site employees providing janitorial services for your facility?
Thank you for completing this survey.
File details come from the government source that posted it. Updated .