Customer Satifaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00346
About this file
This document is a Customer Satisfaction Survey for a federal contract opportunity related to Janitorial Services for the Boston Consolidated TRACON (BCT) in Merrimack, NH and the Manchester-Boston Regional Airport Traffic Control Tower (MHT ATCT) in Manchester, NH. The solicitation number is 697DCK-24-R-00346.
The survey asks the customer to provide ratings on the contractor's timeliness, responsiveness, problem-solving capabilities, and overall service performance. It also requests information about the company submitting the proposal, the company providing the survey, the past performance contract referenced, and the type and annual dollar amount of services provided. The survey must be submitted directly to the Contracting Specialist or Contracting Officer by the company providing the ratings, not the company bidding on the proposal. The related federal contract opportunity is for the provision of all labor, supplies, and materials to perform janitorial services at the specified locations in accordance with FAA specifications. Responses to the solicitation are due by June 18, 2024 at 10:00 am EST.
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Customer Satisfaction Survey
Solicitation # 697DCK-24-R-00346 Janitorial Services for BCT (TRACON) in Merrimack, NH and MHT ATCT in Manchester, NH
1.Name of Company Submitting Proposal____________________________________________
2.Name of Company Providing Survey_______________________________________________
3.Past Performance Contract# referenced for this Survey:______________________________
4.Type of Services Provided:__________________________________________
5.ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________ I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1) Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov and submit them with your solicitation package. The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .