INVITATION TO BID (ITB)

2026-142

CUSTODIAL SERVICES

City of St. Cloud

1300 9th Street

St. Cloud, FL 34769

RELEASE DATE: October 18, 2026

DEADLINE FOR QUESTIONS: November 6, 2026

RESPONSE DEADLINE: November 19, 2026, 10:00 am

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://procurement.opengov.com/portal/stcloud

City of St. Cloud

INVITATION TO BID (ITB)

Custodial Services

I. Introduction II. Advertisement to Bids

III. Instructions to Bidders IV. Minimum Qualifications V. Scope of Work

VI. Pricing Proposal VII. Proposal Forms

VIII. General Terms and Conditions IX. Federal Requirements

Attachments:

A - 2026-142 Draft Agreement

B - Attachment B Detailed Scope of Work - Locations and Days

Invitation To Bid (ITB) #2026-142 Title: Custodial Services

1. Introduction

1.1. Summary

It is the intent of this solicitation to engage one contractor to provide custodial services at various City facilities located within the City of St. Cloud specified herein.

1.2. Background

The City of St. Cloud is a community of approximately 82,000 residents, covering approximately 36 square miles in Osceola County, located in Central Florida. To obtain general information about the City of St. Cloud, access www.stcloudfl.gov.

1.3. Contact Information

Ricky Stayer

Procurement Analyst

1300 9th Street ricky.stayer@stcloudfl.gov

(407) 957-7368

1.4. Timeline

Release Project Date: October 18, 2026

Pre-Proposal Meeting (Mandatory): October 27, 2026, 9:00am

Procurement Service Training Room, St. Cloud

City Hall, 1300 9th Street, Bldg A 2nd Floor, St.

Cloud, Florida 34769

Question Submission Deadline: November 6, 2026, 5:00pm

Proposal Submission Deadline: November 19, 2026, 10:00am

1.5. Additional Project Informaiton

Project Funded: General Fund

Estimated Project Cost: TBD

Pre-Bid Meeting: Yes

Time of Substantial Completion: NA http://www.stcloud.org/

Bid Bond Required: Yes

Liquidated Damages: No

Warranty Required: No

Performance Bond Required: No

2. Advertisement to Bids

The City of St. Cloud is seeking competitive bids for the following:

INVITATION TO BID (ITB) NO.2026-142

Custodial Services

TO BE CONSIDERED, BIDS MUST BE ELECTRONICALLY SUBMITTED THROUGH

https://procurement.opengov.com/portal/stcloud

BID OPENING WILL BEThursday, November 19, 2026 AT 10:00 am LOCAL TIME

VIA A VIRTUAL ZOOM MEETING

Bid documents and specifications are available online via the City’s e-Procurement Portal (“Portal”) at https://procurement.opengov.com/portal/stcloud. Bids shall be according to the specifications, terms and conditions, and shall be on the forms provided. A Mandatory Pre-Bid Conference will be held on

Tuesday, October 27, 2026 at 9:00 am local time at Procurement Service Training Room, St. Cloud City

Hall, 1300 9th Street, Bldg A 2nd Floor, St. Cloud, Florida 34769. Bids shall be submitted electronically prior to the specified date and time. Bids will be opened and publicly read aloud via a virtual meeting, on the above appointed date and time. All questions shall be addressed in writing and sent via the Portal’s

Questions and Answers tab. The deadline for submitting questions is 5:00 pm, Friday, November 6, 2026. Questions will not be accepted if received after this date and time.

Submission of a bid/proposal/submittal shall constitute an acknowledgement by the Bidder that he/she has thoroughly examined and is familiar with the Invitation to Bid (ITB). The failure or neglect of a Bidder to examine the Invitation to Bid (ITB) shall in no way relieve him/her of any obligations with respect to either his/her bid or the Invitation to Bid (ITB). No claim for additional compensation will be allowed which is based upon a lack of knowledge of the Invitation to Bid (ITB). Questions and/or information requests will be answered in an addendum after the deadline, which will be available from Procurement

Services and posted on the City's Portal. It is the bidder’s responsibility to verify whether any addenda have been issued and verify receipt of addenda on below to ensure any addenda are received in order to submit a responsible and responsive offer. Uploading an incomplete document may deem the offer non-responsive, causing rejection.

Bidder shall assume full responsibility for timely electronic submission for receipt of bids. Bids received after the time and date for receipt of bids will not be accepted.

Prohibited Communications

Potential bidders shall not communicate in any way with the consultants, elected or appointed officials, City Manager or any City staff, other than Procurement Services personnel, from the time of bid advertisement through and including bid award, except during scheduled pre-bid meetings. Such communication shall result in disqualification.

Bidder acknowledges any executed document submitted electronically or digitally shall be considered an original.

The City of St. Cloud reserves the right to reject any and all bids or part thereof and/or to waive any and all irregularities in any bid.

3. Instructions to Bidders

3.1. PUBLIC RECORD STATEMENT

By submitting a proposal to the City of St. Cloud, each Bidder acknowledges and understands that the

City of St. Cloud is a public agency subject to Chapter 119 Florida Statutes (“Public Records Law”) and all responses are deemed a public record and open to public scrutiny. Any Proposal document the Bidder submits will be a public record when the City of St. Cloud provides notice of an intended decision or 30 days after opening the bids, proposals, or final replies, whichever is earlier. Trade Secrets, certain background financial information, and other items, may constitute exemptions to disclosure under the

Public Records law. Bidder expressly understands records associated with this project are public records and agrees to comply with Florida’s Public Records Law, to include:

1. Keep and maintain public records that ordinarily and necessarily would be required by the City in order to perform the services contemplated herein.

2. Provide the public with access to public records on the same terms and conditions that the City would provide the records and at a cost that does not exceed the cost provided in this Florida’s Public Records law or as otherwise provided by law.

3. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law.

4. Meet all requirements for retaining public records and transfers, at no cost, to the City, all public records in possession of the Bidder upon termination of the contract and destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City.

5. IF BIDDER HAS QUESTIONS REGARDING THE APPLICATION

OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S

DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS

CONTRACT, CONTRACTOR SHALL CONTACT THE CITY'S

CUSTODIAN OF PUBLIC RECORDS AT CITY CLERK'S OFFICE,

1300 9TH STREET, ST. CLOUD, FLORIDA 34769, TELEPHONE

407-957-7300, EMAIL cityclerk@stcloudfl.gov.

3.2. ACKNOWLEDGEMENT

1. Submission of a bid/proposal shall constitute an acknowledgement by the Bidder and certifies that they have thoroughly examined and is familiar with the Invitation to Bid. The failure or neglect of the

Bidder to examine the ITB shall in no way relieve him/her of any obligations with respect to either his/her bid or the ITB. No claim for additional compensation will be allowed which is based upon a lack of knowledge of the Invitation to Bid.

2. The selected Bidder shall comply with all Federal and State requirements.

3. All proposals must be confirmed by an authorized signer of the firm. Obligations assumed by such confirmation must be fulfilled.

4. Alternate bids will not be considered unless they are specifically called for in this solicitation.

5. From the issue date of this solicitation until a selection decision is made, no unauthorized contact related to this solicitation will be allowed between a Bidder, their employees or subcontractors and any elected or appointed officials, City Manager or any City staff, with the exception of the Procurement

Services Department. Any unauthorized contact will disqualify the Bidder from further consideration.

6. Any protest shall be in accordance with the City of St. Cloud Procurement Policy.

7. The selected Bidder agrees to provide, within ten (10) calendar days from the notice of award, insurance requirements in accordance to the requirements in the terms and conditions specified in this

ITB. All policies shall be subject to approval by the City of St. Cloud, and issued by companies authorized by the State of Florida’s Department of Insurance to conduct business in the State of Florida.

8. The selected Bidder agrees that it and its subcontractors have a Drug-Free Workplace Program that complies with Florida §§ 287.087. Refer to required forms.

9. The selected Bidder shall submit only one proposal/bid in response to this solicitation, and shall have no financial interest in other entities submitted proposals/bid responses for the same solicitation.

10. Neither the selected Bidder, nor its affiliates, nor anyone associated with them shall have any potential conflict interest due to any other clients, contracts, business relationships or property interests for this solicitation packet’s scope of work.

11. No member of the selected Bidder’s ownership, management, or staff shall have a vested interest in any of the City, nor any business or other relationship with any of the City’s employees, officers, directors, or elected officials, that creates a conflict of interest or the appearance of a conflict of interest. All Bidders/Proposers must disclose with their Bid/Proposal the name of any officer, director, or agent, who is also an employee of the City. Further, all Bidders/Proposers must disclose the name of any City employee who owns, directly or indirectly, any interest in the Bidder’s/Proposer’s firm or any of its branches. The Award hereunder is subject to provisions of State Statutes and City Ordinance.

12. No member of the selected Bidder’s ownership or management is presently applying for an employee position or actively seeking an appointment with the City.

13. The selected Bidder, or authorized signatory, shall provide written notice to the City in the event that a conflict of interest is identified at any time.

14. The vendor shall comply with Federal requirements per 2 Code of Federal Regulations (CFR) Part

200, Uniform Guidance, and any subsequent revisions and updates.

3.3. REQUEST FOR ADDITIONAL INFORMATION

The respondent shall furnish such additional information as the City of St. Cloud may reasonably require.

This includes information which indicates financial resources as well as ability to provide the services.

The City reserves the right to make investigations of the qualifications of the respondent as it deems appropriate, including but not limited to, a background investigation.

3.4. ECONOMY OF PREPARATION

Submittals should be prepared simply and economically, providing a straightforward, concise description of the respondent’s ability to fulfill the requirements.

3.5. PROPRIETARY INFORMATION

In accordance with Chapter 119 of the Florida Statutes (Public Record Law) and except as may be provided by other applicable State and Federal Law, all respondents should be aware that the Invitation to Bid and the responses are in the public domain. However, the respondents are requested to identify specifically any information contained in their submittals which they consider confidential and which they believe to be exempt from disclosure, citing specifically the applicable exempting law. All bids/proposals received from respondents in response to this Invitation to Bid will become the property of the City of St. Cloud and will not be returned to the respondents. In the event of award, all documentation produced as part of the contract will become the exclusive property of the City, unless otherwise specified in the contract.

3.6. INFORMATION

Bidders shall prepare submittals in accordance with the requirements of these Instructions to Bidders.

Not preparing a submittal, in accordance with such instructions, implies that the Bidder does not intend to comply with all the proposed contract conditions. Such submittals will be considered irregular and may be rejected.

The City of St. Cloud will receive submittals through the OpenGov portal for goods, equipment, materials, and related services set forth in the included specifications and documents.

3.7. COMMON TERMS

The City of St. Cloud and Bidders (the parties) agree that the following phrases each shall have the meaning provided here and may be used interchangeably:

1. “Bidder(s)”, “Supplier(s)”, and “Proposer(s)” shall mean the organization, party, person, firm, company, corporation, partnership, joint venture, or other type of entity responding to this solicitation.

2. “Solicitation” shall mean, “Request for Proposal(s)”, “RFP”, “Request for Qualifications”, “RFQ”, “Request for Quote”, “QUO”, “Invitation to Bid”, “ITB”, “Solicitation Package” or, “Solicitation Packet”, to which the Bidder is responding.

3. “Bid(s)”, “Proposal(s)”, “Submittal(s)”or “Quote(s)” shall mean the documents formally submitted to the City of St. Cloud by each of the Bidders responding to this solicitation packet.

3.8. ELECTRONIC SUBMITTAL OF BID

Bidders shall submit Bids in accordance with the instructions and schedule included in the solicitation containing these specifications and documents.

A. To ensure correct Bid formatting, Bidders shall:

1. Submit Bids electronically through procurement.opengov.com.

2. Upload files only in MS Word (.doc or .docx), Excel (.xls or .xlsx), and PowerPoint (.ppt or

.pptx); Adobe Portable Document Format (.pdf).

3. Enable printing on files submitted.

4. Clearly identify the Solicitation Number, Name, Submission Date, and Bidder Name on the

Response Cover Page.

5. Separate and identify each part of the submission (i.e. document type, form type, content type) with a divider/separation page.

6. Contact OpenGov technical support at procurement-support@opengov.com , if technical difficulties arise during bid/proposal submission.

7. Follow all instructions outlined in this solicitation and provide all requested information.

Bidder shall assume full responsibility for timely electronic submission through procurement.opengov.com for receipt of bids. Bids received after the time and date for receipt of bids will not be accepted.

3.9. ALTERNATE BIDS

Alternate bids will not be considered unless they are specifically called for in this solicitation.

3.10. WITHDRAWAL

Bidders may withdraw, alter, and resubmit their Bids at any time prior to the Bid due date and time. Bids may not be withdrawn, altered, or resubmitted after the Bid due date and time. The City of St. Cloud may request clarifications and additional information after bid/proposal submission.

3.11. MINORITY/WOMEN BUSINESS ENTERPRISES (M/WBE)

The City of St. Cloud encourages the full and equitable participation of Minority and Women Business

Enterprises (M/WBE) in the procurement of goods and services.

3.12. BID/PROPOSAL PREPARATION COSTS

The City of St. Cloud shall not compensate any bidder for preparation of responses to this solicitation.

3.13. SUBSTITUTIONS (IF APPLICABLE)

The City of St. Cloud is seeking bids/proposals that meet all technical and commercial requirements as outlined in this solicitation. The materials, products and equipment described in this solicitation packet establish a standard of required function, dimension, appearance and quality to be met by any proposed mailto:procurement-support@opengov.com substitution. Should any Bidder/Proposer desire to use products other than those specified, Bidder/Proposer shall request permission to do so via the portal at least fifteen (15) days prior to bidding, providing all necessary data. If a Bidder/Proposer is unable to obtain written approval of a proposed substitution prior to the date, Bidder/Proposer shall base their bid on the exact item specified.

The permission, if granted, will be communicated by Addendum to all bidders.

3.14. CLARIFICATIONS

If a prospective Bidder has doubt as to the true meaning of any part of the solicitation, they may submit a written request for clarification via the Portal's Question and Answer section; verbal requests will not be accepted. The Bidder should reference the Solicitation section heading on any clarification requests.

Failure of the Bidder to request information or make inquiries will not relieve them of any responsibility to perform under the terms of any contract awarded for the work in accordance with subsequent clarifications.

The City of St. Cloud shall issue an addendum to all Bidders, via the Portal, following the deadline for questions.

3.15. LOCAL CONDITIONS

Each Bidder shall have thorough knowledge of conditions, factors, and scope of work, which would affect the execution and completion of the requested work. If required, site visits may be held the day of the Pre-Response Conference.

Bidders shall investigate properly and consider all such factors in the preparation of every Bid/Proposal submitted. The City of St. Cloud shall not permit claims for financial adjustment based on the lack of prior information or its effect on the cost of the work.

3.16. SOLICITATION OPENING

The City of St. Cloud shall open Bids electronically via the Portal on the due date.

3.17. SOLICITATION SCHEDULE

The City of St. Cloud shall adhere to the stated schedule during the solicitation process, unless a change notice is issued to the Bidders via a written addendum. The City of St. Cloud reserves the right to postpone the date and time announced for the opening of Bids at any time.

3.18. BID ACCEPTANCE AND REJECTION

The City of St. Cloud reserves the right to accept or reject any and/or all Bids/Proposals, with or without cause, when in the best interest of the City. The City also reserves the right to withdraw all or part of this request at any time in order to protect the City’s interest. The City reserves the right to reject any bid/proposal found to be non-responsive, vague, non-conforming, or irresponsible. The City of St. Cloud reserves the right to make such investigation as it deems necessary to make this determination.

Additional information shall be provided by the Vendor if requested by the City. Such information may include, but shall not be limited to, current financial statements, verification of availability of equipment and personnel, and past performance goals. The City reserves the right to negotiate modifications to bids/proposals that it deems acceptable, reject any and all bids/proposals, and to waive irregularities in the procedure if, in the City’s judgment, it will best serve the City’s interests. The desire of the City of St.

Cloud to pursue bids/proposals shall in no way obligate the City to execute a contract with proposer(s).

3.19. BID EVALUATION CRITERIA

The City of St. Cloud reserves the right to consider historic information and facts, whether gained from the Bidder’s submittal, pre-bid conference, references, and/or other sources during evaluation process.

The City of St. Cloud may conduct such investigations to assist with the evaluation of any Bid/Proposal.

The investigation also serves to establish the Bidders’/Proposers', subcontractors’, and other related entities’ responsibility, qualifications, and financial ability to fulfill the Bid requirements to the City’s satisfaction, within the prescribed time. The Bidder/Proposer solely is responsible to submit information required by the solicitation. The City of St. Cloud is under no obligation to solicit such information.

Failure of the Bidder/Proposer to submit required information may result in disqualification of bid/proposal.

3.20. CANCELLATION

Prior to the final execution of a Contract or full Notice to Proceed, the City of St. Cloud reserves the right to rescind said award without prior notice to Bidders/Proposers. In addition, the City of St. Cloud may reject all Bids, reissue the solicitation packet, or re-award the contract.

3.21. BID BOND

Bidder/Proposer will be required to submit a certified check or cashier’s check drawn on an acceptable bank, or an acceptable bid bond executed by the Bidder/Proposer and a surety company authorized to do business in the State of Florida. The value of the bid bond shall be five percent (5%) of the bid price schedule. When submitting a Bid/Proposal through the Portal, the Bidder shall provide a copy of the check and express mail the original check to:

City of St. Cloud, Attn: Procurement Services, 1300 9th Street, St. Cloud, FL 34769, prior to the bid opening date and time.

The bid bond guarantee shall be made payable without condition to the City of St. Cloud. The amount of the check or bond may be retained and forfeited to the City of St. Cloud as liquidated damages if the solicitation results in a contract award and the Bidder/Proposer fails to honor the accepted terms.

The City of St. Cloud shall return the selected Bidder’s/Proposer's bid bond when the Bidder/Proposer executes the contract and files a satisfactory payment and/or performance bond, if required. The City of

St. Cloud may retain the bid bond of the second highest ranked Bidder/Proposer for a period not to exceed thirty (30) days, pending the execution of the contract by the selected Bidder/Proposer. The City of St. Cloud shall return the bid bond of each unsuccessful Bidder/Proposer upon request, after the contract is awarded or when the Bid/Proposal is rejected.

3.22. CONTRACT AND EXECUTION

“Contract” shall mean the solicitation documents as defined and listed herein, advertisement, instructions to bidders, bid form, bid bond, contract agreement, payment and performance bonds, general and special conditions, and specifications, together with all addenda and supplemental agreements. The selected Bidder/Proposer shall execute the necessary contractual forms and return the executed forms within ten (10) business days of receipt of forms for execution.

3.23. AWARD

The City of St. Cloud Procurement Services Department will present the selected firm to the City Council for approval or rejection of all or some categories of submittals when necessary.

3.24. TAXES, PERMITS, AND LICENSES

The Bidder’s/Proposer's attention is directed to the General Terms and Conditions and the Florida

Statutes regarding taxes, permits, and licenses. It shall be the Bidder’s/Proposer's responsibility to determine the applicable taxes, permits, and licenses. If the Bidder/Proposer has doubt as to whether or not a tax, permit, or license is applicable, they shall state in their bid/proposal whether this item has been included in their bid/proposal price and the amount of the applicable tax, permit, or license in question.

3.25. ERRORS AND OMISSIONS

Any or all bids will be rejected if there is reason to believe that collusion exists among the

Bidders/Proposers and no participants in such collusion will be considered in future solicitations.

Bids/Proposals in which the prices obviously are unbalanced will be rejected.

Falsification of any entry made on the Contractor's bid will be deemed a material irregularity and will be grounds, at the Owner's option, for rejection.

The Owner reserves the right to reject any or all bids, to waive technicalities, and to reject the bid of a

Bidder/Proposer who is not in a position to perform the contract.

3.26. AWARD OF CONTRACT

Bidders/Proposers or their authorized representatives are expected to be fully informed as to their conditions, requirements and specifications before submitting bids/proposals; failure to do so will be at the Bidder’s/Proposer's own risk.

3.27. BID PROTEST

Any actual or prospective Bidder, Proposer, Submitter, or Contractor who is aggrieved in connection with a solicitation or award of a bid or agreement may protest in accordance with the appeal process in the City of St. Cloud's Procurement Policy.

4. Minimum Qualifications

In order for a Bid to be considered by the City, Bidders shall demonstrate, in their proposals, compliance with the following minimum requirements:

• Minimum of five (5) years experience providing specified services to public sector entities

• Firm licensed to do business in the State of Florida

5. Scope of Work

5.1. Routine Janitorial Services/Tasks

Contractor shall provide the following routine cleaning services between the hours of 5:00 AM and 2:00

PM except where noted. Prior to initiation of service, the Contractor shall provide to the City

Representative a schedule for routine cleaning services, indicating the approximate time their staff shall be on site performing services. This schedule will be used for quality control by Building Maintenance staff. Changes to this schedule shall be provided to the City Representative as they occur. The City

Representative reserves the right to request specific service times for sites under this contract, based on either operational requirements or special requirements of the building occupants.

Workmanship shall be that of APPA Level 2 standards. This level is defined as ordinary tidiness, which shows a very clean appearance with only minor dust, fingerprints, or streaks noticeable upon close inspection.

Service shall be performed to complete all work in accordance with the scope of services herein. Work frequencies shall comply with the scope of work specified and included herein. Contractor shall take special note of sites requiring service beyond normal Monday-Friday service. EXCEPTION: Special needs, as designated by the City Representative, shall be performed pursuant to the "Additional Work" provision specified herein. Requests by the Contractor to perform work during other than the above stated hours must have prior approval of the City Representative no less than forty-eight (48) hours in advance and shall be at no additional cost to the City of St. Cloud.

A. Equipment and Supplies

1. The Contractor shall furnish all equipment and tools necessary to perform the services contained within this solicitation.

2. The Contractor shall furnish all cleaning supplies. All cleaning supplies shall meet the criteria set forth in the solicitation. Any exceptions shall be approved by the City:

a. Toilet tissue, paper towels, and hand soap shall be Bay West Green Seal Certified and compatible with the existing fixtures throughout City facilities.

b. Trash liners shall fit the receptable properly.

c. Toilet seat covers shall be Empress.

d. Germicidal cleaners shall be capable of cleaning and destroying biological agents. Bleach is not an acceptable alternative.

3. The Contractor shall not use any cleaning, polishing, or waxing materials that are not first approved by the City.

4. Materials hall be supplied and installed by the Contractor.

5. Cleaning material carts shall be made of heavy plastic and have 360-degree rubber bumper protection to avoid wall and door damage.

6. The Contractor's vehicle shall be properly marked with company logos.

7. Maintain a minimum level of consumable to service the related area for one (1) week.

B. Restroom Cleaning

1. Contractor shall apply germicidal detergent solution to all surfaces of washbasins, toilets, urinals, showers and adjacent surfaces. Contractor shall use clean cloths or sponges (except inside toilet bowls and urinals where the Contractor shall use bowl brushes) to remove soil from all surfaces of these fixtures and adjacent surfaces. Contractor shall use cream cleansers and nonabrasive scrub pads to remove soil, mineral deposits and surface rust no removed by the germicidal detergent solution. Contractor shall use a separate dry cloth to dry metal surfaces of faucets, handles, valves, etc., and leave dry to the touch. Contractor shall use a plumbing plunger to unstop clogged toilets and drains. Each building shall have a plunger stored in the janitorial closet. After toilets are cleaned and sterilized, seats shall be placed in a raised position. No chemical is to be left in toilets or urinals. Contractor shall be responsible for the maintenance and replacement of urinal blocks as required.

2. Contractor shall use a floor drain brush to clean floor drains. Contractor shall use cream cleanser and scrub pads to remove corrosion and tarnish. Contracotr shall pour a solution of germicidal detergent down the floor drain to fill the drain trap and prevent the escape of sewer gas and drain flies.

3. Contractor shall use appropriate bowl cleaners, rubber gloves, associated protective clothing/gear and nylon bowl mops to remove scale, scum, mineral deposits, rust stains, etc., from the insides and outsides of toilet bowls and urinals. Stainless steel toilet bowls and urinals require stainless steel cleaner/polish, no harsh or abrasive polishing cleanser

(Comet, Ajax, etc.) no harsh chemicals (strong acidic or alkaline materials such as hydrochloric acid, sodium hydroxide, etc.) shall be used on stainless steel toilet bowls or urinals.

C. Interior Building Surfaces and General Cleaning

1. Drinking Fountains - Contractor shall use germicidal detergent solution, sponges, clean cloths, scrub pads and cream cleanser to remove all soil, streaks, smudges, etc. from drinking fountains and cabinets; then, disinfect all porcelain and polished metal surfaces including the orifices and drain. Use dry cloths leaving the surface dry to the touch.

2. Telephones shall be cleaned and disinfected.

3. Contractor shall polish stainless steel, chrome and brass surfaces with appropriate polishes and a soft cloth. Contractor shall use clean cloths, glass cleaner, detergent and degreaser to remove smudges, fingerprints, marks, streaks, tape, etc., that polish cannot remove.

Contractor shall use a separate dry cloth and buff.

4. Dusting - Contractor shall remove dust, lint, litter, dry soil, etc., from chairs, lamps, tables, counters, cabinets, shelves, in common areas. All window drapes, curtains, vertical blinds, mini blinds, and other form of window dressings will be dusted and vacuumed as needed.

Personal items and electronic equipment shall not be disturbed. Contractor shall remove all dust, graffiti, spider webs, bugs, litter, etc., from all fixtures and surfaces from the floor up to and including the ceilings that are visible from the floor surface below or adjacent floor levels, balconies, stairs, etc. This includes exposed surfaces of lights, grilles, light fixtures, pipes, fire suppression systems, cables, ledges, walls, ceiling, vents, and areas around vents.

5. Cleaning - Contractor shall use clean damp cloths, sponges, scrub pads, spray bottles of detergent solution, glass cleaner, cream cleanser, or wall and ceiling cleaning equipment to remove smudges, fingerprints, marks, streaks, tape, etc., from building surfaces and furniture. These include, but are not limited to surfaces of ledges, windows, partition glass, window sills and blinds, fire extinguishers, walls, doors, door frames and sills, rails, chairs, cleared desk surfaces, lamps, tables, break room sinks, counters, exterior of appliances and other types of fixtures, furniture, and surfaces which are not considered equipment, computers, typewriters, calculators, etc., below the ceiling surface. Contractor shall remove all visible soil stains from all fixtures and surfaces from the floor up to and including the ceiling. This includes exposed surfaces of lights, grills, light fixtures, skylights, pipes, fire suppression systems, cables, ledges, walls, ceilings, vents, etc. Contractor shall accomplish overhead cleaning by using damp sponges, or wall and cieling cleaning equipment.

6. Movable Storage Shelving - Contractor shall use treated dust mops to dust mop under all rows of movable shelving. Electronic equipment shall not be disturbed.

7. Elevator tracks are to be kept clean using a nonabrasive cleaner. Elevator walls, floors and doors shall be cleaned. Contractor shall vacuum elevator floor(s) and door tracks and other areas such as corners and hard-to-reach areas. Escalators shall be kept clean using regular cleaning methods. Escalator steps shall be cleaned with escalator cleaning equipment to ensure that dirt, lint and foreign articles such as gum and food products are not embedded in the step grooves. Handrails, glass, and metal sides shall be cleaned.

8. Stairwell Cleaning - Contractor shall inspect and sweep stairwells and other unconditioned space to keep them free of dirt, dust, cobwebs, trash and litter. If spills are evident, stairwells shall be damp mopped as needed. Stairwells shall be scrubbed annually.

9. Interior Glass - Contractor shall use glass cleaner, metal polish or cleanser, detergent, stepladders, soft cloths, squeegees, etc., to remove soil, tape, grease, smoke, spots and stains from both sides of glass, frames, and ledges in interior walls, doors, partitions, etc.

This requirement applies to all glass surfaces. All windows shall be kept clean at all times.

The exterior as well as the interior glass and framework, adjacent to walkways, shall be kept free of dirt, smudges, etc. Contractor shall notify the City Representative in writing immediately upon notice or occurrence of any broken glass.

D. Trash, Recycling and Dispensers

1. Trash receptacles and liners - The Contractor shall empty and return all wastebaskets and other trash containers to their appropriate location. Contractor shall knockdown cardboard boxes that are clearly marked for disposal and place them into recycling bins. The

Contractor shall dispose of all collected trash into dumpsters/containers, compactors, where available, or area(s) on the site or within the building as designated by the City

Representative. In the event the dumpster is full, trash shall be taken to the nearest City facility with a less than full dumpster. Trash shall not be placed on the ground next to a full dumpster.

2. The Contractor shall replace all trash receptacle liners no less than once weekly, or when visibly soiled with food or other waste with a new trash receptacle liner of the proper size.

The Contractor shall replace the liner, secure/tie the liner and spread the liner out on the side of the receptacle in such a manner as to present a neat uniform appearance and replace the receptacle in its original location.

3. Waxed paper liners shall be used in all sanitary napkin disposal receptacles.

4. The Contractor shall check and refill each toilet paper dispenser, hand soap dispenser, paper towel dispenser, etc., in accordance with the directions of the supplier and dispenser manufacturer. The Contractor shall wipe surfaces adjacent to hand soap dispensers as well as the dispenser to remove spillage and leakage. The Contractor shall ensure that soap dispensers are in good repair, with no leakage. No alterations will be permitted to dispensers. Replacement soap cartridges shall be of the type designed for the dispenser.

E. Floor Care

1. Non Carpeted Floor Care - The Contractor shall use the following means to care for non-carpeted floors as needed to ensure clean and safe floor surfaces. The Contractor shall use treated dust mops, brooms and vacuums to remove soils and litter from non-carpeted floors. On resilient tile and other smooth finished floor surfaces, the Contractor shall use treated dust mops. On rough, unsealed concrete, or other floors where dust mopping is not effective, the Contractor shall use brooms. The Contractor shall remove gum, tar and other sticky substances from the floor. The Contractor shall use a dustpan and broom to remove accumulated soil and litter. Mop heads shall be washed as often as necessary to be kept clean. The Contractor shall use, at the minimum, two separate mops, one for restrooms only, and one for other areas. The Contractor shall use a vacuum cleaner to remove moisture and dry soil from carpeted type entrance mats and other interior floor mats. The

Contractor shall clean exterior entrance mats by hosing with water and/or vacuuming. The

Contractor shall clean beverage spills on concrete floors when present. The Contractor shall move chairs, trash cans etc., and use a small broom to sweep behind furnishings that are unable to be moved safely. The Contractor shall use detergent solution, mops, buckets with wringers, deck brushes, corner brushes, swivel pad holders, abrasive pads and putty knives to clean and mop non-carpeted floors and baseboards with spots, spills, and obvious soils which cannot be removed by vacuuming or dust mopping. The Contractor shall dust mop floors that are coated with floor finish prior to mopping. After the floor has been mopped, it shall have a uniform appearance free of soils, stains, steaks, swirl marks, detergent film or any observable soil. In restrooms or exam/treatment areas, the Contractor shall use a germicidal solution instead of detergent solution. Floor mats shall be picked up and trash receptacles and chairs moved in order to mop the entire floor and then replaced. All computer room floors shall be vacuumed, using a HEPA vacuum cleaner. Computer room floors shall NOT be wet mopped. Proper safety signage shall be displayed. As required, the

Contractor shall dust mop and damp mop the floor surface in preparation for spray buffing.

The Contractor shall use single disc floor machines, buffing pads and spray bottles with spray buffing solution to restore a uniform gloss and protective finish to resilient tile, which are finished with a floor finish. The Contractor shall remove all spray buff solution from baseboards, furniture, trash receptacles, etc.

2. General Floor Finishing – The Contractor shall use an approved single disc floor machine, scrubbing and/or stripping pads, putty knife, approved pads, mop, mop bucket and wringer, detergent solution and rust remover. The Contractor shall use wet/dry tank vacuums except in areas where its use is not practical or effective. The Contractor shall use manual scrubbing devices in areas inaccessible to the floor machine. The Contractor shall use a wet/dry tank vacuum to pick up detergent or stripping solutions except in areas where its use is not practical. The Contractor shall rinse all floor surfaces at least twice with clean water when detergent solutions or floor finish remover has been applied. The Contractor shall not use excessive amounts of water on VCT floors so as to damage or delaminate the flooring from the sub-floor. Walk off mats, entrance mats, or other interior floor mats shall not be placed on damp floors. The Contractor shall protect floor mounted electrical outlets, so as to prevent water or floor finish infiltration or build up. The Contractor shall use a fine strand rayon mop to apply all floor finishes. The Contractor shall ensure that there is no excessive build up of wax or floor finish on/or around floor drains. SPECIAL NOTE: Floor stripping equipment shall not exceed 300 revolutions per minute (RPM). All floor chemicals shall be used in strict accordance with manufacturer's specifications. Area shall be clearly marked with safety signage during the work process and until the floor finish is completely dry.

3. Reconditioning of Finished Floors - The Contractor shall remove soil, scratches and scuff marks from the floor finish of non-carpeted floors and all finish and soil from baseboards, furniture and partition legs and bases, as well as the top layer of floor finish. After the top layer of floor finish has been removed, the Contractor shall apply at least two (2) coats of floor finish within one (1) inch of baseboards and furniture sitting directly on the floor. After the finish has dried, the reflection shall be uniform and no streaks, swirls or scratches shall be visible. All lightweight furniture shall be moved and replaced after the finish has dried.

4. Strip and Refinish Floors - The Contractor shall completely remove all nonpermanent floor finish and sealer from resilient floor tile, baseboards, furniture, partition legs, and bases.

After the floor finish has been removed, the Contractor shall apply at least two (2) coats of floor sealer and three (3) coats of floor finish to resilient floor tile. After the finish has dried, the reflection shall be uniform and no streaks, swirls or scratches shall be visible. All lightweight furniture shall be moved and replaced after the finish has dried.

5. Machine Scrub Non-Resilient Hard Surface Floors - The Contractor shall use electrically powered floor machines with scrubbing brushes with detergent or degreaser solution to remove soil and stains from floor surfaces such as concrete, brick or pavers, grouted tile and other such uneven or rough floors and from baseboards, furniture and partition bases and legs. The Contractor shall use wet/dry vacuums to pick up the scrubbing solutions or wet mops, buckets and wringers in areas inaccessible to a tank vacuum. The Contractor shall rinse the floor with clean water after picking up the scrubbing solution. The Contractor shall remove all splash marks on walls, baseboards, furniture and other surfaces.

6. Carpet Care - All vacuuming in City of St Cloud facilities shall be performed using approved

HEPA certified vacuum equipment. All vacuums shall be multi-filtered with an effective rating of .3 or better and shall be approved by the City Representative prior to use in City of

St. Cloud facilities. The Contractor shall remove visible soil and debris from the carpet surface and from within the carpet pile and all furnishings shall be replaced in their original location. Staples shall be removed. The Contractor shall use hose and brush or crevice attachments to vacuum areas inaccessible to the carpet vacuum. Elevator floors and door tracks shall be vacuumed. Moisture and dry soil shall be vacuumed from carpet type entrance mats. The Contractor shall use carpet stain remover, dampened utility brush, clean cloths, aerosol gum remover, and wet/dry tank vacuums to remove stains and gummy soil from carpeted areas, including floor mats when present. The Contractor shall blot or vacuum and scrape as much of the stain from the carpet as practical before applying carpet stain remover to the carpet. The Contractor shall spray carpet stain remover into the stain and use a utility brush if required. After the stain has dissolved, the Contractor shall blot, vacuum, and rub the stain in such a manner as to prevent spreading of the stain.

7. Carpet Cleaning, Dry Method - The Contractor shall completely vacuum, remove carpet stains, clean using chemical cleaning products, equipment and supplies. The Contractor shall clean areas, such as corners, which are inaccessible to the equipment with manual scrubbing devices. NOTE: Carpets shall be kept spot-free by the Contractor's staff. NOTE:

THE BONNET METHOD OF DRY CLEANING SHALL NOT BE USED ON CITY CARPETS. Walk off mats, entrance mats, or other interior floor mats shall not be placed on damp floors. All lightweight furniture shall be moved and replaced after the carpet has dried.

8. Carpet Cleaning, Extraction Method - The Contractor shall remove carpet stains, completely vacuum, shampoo using water extraction equipment and supplies, and completely re-vacuum all carpet in the specified area. The Contractor shall shampoo areas, such as corners, which are inaccessible to the equipment with manual scrubbing devices. NOTE:

Carpets shall be kept spot free by the Contractor's staff. When extraction shampooing, the entire office/room/area shall be shampooed. All lightweight furniture shall be moved and replaced after the carpet has dried. In areas where water extraction techniques cannot be used, due to carpet construction, installation or other performance issues, dry powder, dry foam or other comparable methods may be used, with the approval of the City

Representative.

9. Synthetic Athletic Surfaces - The Contractor shall scrub the sports floor using an automatic scrubbing machine or a buffer and a wet/dry vacuum. A red scrubbing pad should be used for scrubbing on a routine basis. A green pad can be used periodically as necessary. A neutral ph cleaner (7-8.4 ph) is to be used as a scrubbing solution. To remove black and colored marks from the floor, use mineral spirits or non-abrasive cleaner with a scrubbing pad and lightly remove by hand. Avoid the following:

a. Do not use commercially treated dust mops.

b. Do not use sandpaper, steel wool, abrasive powders, or soap containing solvants

c. Never use acid or caustic based cleaners such as ceramic tile cleaners, bowl cleaners, etc.

d. Do not use any ammonia-based cleaners or strippers at full strength.

F. Exterior Cleaning

1. Exterior of Buildings - The Contractor shall police the exterior grounds, parking areas, walkways, seating areas, gardens, and planted areas for litter and general debris in plain sight, within twenty (20) feet of the building perimeter. All trash receptacles and cigarette burns (if used) shall be emptied and trash removed from these areas and liners securely replaced. This work shall be performed during the regular scheduled daily cleaning for those sites. This shall include all employee break areas located outside the general building envelope. The Contractor shall maintain areas around all dumpsters free of litter, trash, remove gum from surrounding sidewalks, etc.

2. The Contractor shall use appropriate window washing equipment and supplies to remove all soil, tape, grease, smoke, spots and stains from the exterior sides of glass and framework in exterior walls and doors for single story buildings. The Contractor shall wash exterior glass at times that do not interfere with pedestrian traffic.

G. Special Custodial Services

1. Event Support – The Contractor shall provide janitorial support for events sponsored by City that require after-event cleaning services beyond the scope of this contract. The Contractor shall provide a quote for these services as a per hour cost as part of the bid submittal.

5.2. Operational Requirements

A. Additional Work and Special Assignments

1. In addition to the routine work specified herein, the Contractor shall provide additional janitorial services for special assignments as required by City of St Cloud. Pricing for such additional work or special assignments shall be obtained prior to commencement of the work at a price to be pre-agreed upon by both parties. The City Representative must approve all additional work or special assignments. In situations deemed necessary by the

City Representative, the Contractor shall have their required personnel on site, equipped and ready to work within three (3) hours of initial notification, seven (7) days a week, twenty-four (24) hours a day.

B. Contract Administrator and Contract Inspection

1. The City will assign a designee who will serve as the City Representative for this contract and the sole representative in regard to enforcement/performance. At no time will any other

City employee supersede the City Representative's decisions/authority with respect to this contract. One or more employees of the City may be designated by the City Representative as Contract Inspectors to monitor and inspect performance and progress of the services provided under this contract.

2. Any failure of the Contractor to comply with the provisions of this contract may be called to the attention of the Contractor by the Contract Inspector. The Contract Inspector shall, in no instance, have the authority to act as foreman or supervisor for the Contractor and shall not interfere with the Contractor in the supervision or direction of their employees. Any advice provided to the Contractor by the Contract Inspector shall in no way be construed as binding upon the Contractor or release the Contractor from fulfilling the provisions of the contract.

3. The Contractor shall maintain adequate records to justify all charges, expenses and costs incurred in estimating and performing the work for at five (5) years after completion of this contract. The City will have access to such books, records and documents as required in this section for the purpose of inspection or audit during normal business hours, at the

Contractor's place of business.

4. The City reserves the right to randomly inspect quality of work and review contractor’s records.

C. Key Control and Building Access Control

1. The Contractor shall adequately secure all keys, electronic devices, access control cards, entry devices, and codes provided by the City for each site. Each set of keys shall be permanently secured and numbered to eliminate the removal or addition of keys. All key sets must be returned to the designated site at the end of each cleaning shift. NOTE:

Managers and Supervisors of the Contractor are permitted to keep keys off site if approved by the City Representative. All costs associated with the loss of keys or electronic key devices shall be the responsibility of the Contractor. These costs shall include materials, labor, and costs associated with replacement of keys, locks, lock mechanisms, lock cores, or related materials; and additional labor costs incurred by the City of St. Cloud to provide security services to the site in question until locking systems are restored. The Contractor shall be charged for each replacement electronic access badge.

2. An annual inventory of all keys, electronic devices, access control cards, and entry devices assigned to the Contractor shall be performed at the time of contract renewals and contract expiration (60-90 days prior to the contract renewal or expiration date). If there are keys or devices not accounted for at the time of this inventory, the Contractor shall be held accountable for any costs associated with those lost devices/keys. Upon completion or termination of the contract, all keys and electronic key devices shall be returned to the City

Representative. If the Contractor is unable to return any keys or electronic key devices at the end of the contract for any reason, the Contractor shall be liable for all costs associated with the rekeying or replacement of locking systems.