CSRT 2026 QA Final.pdf
PDF 565 KB Posted
- Attached to
- Waupaca County Shared Ride Transit Service RFP
- Solicitation number
- 25-006-41 Canceled
- Issued by
- Winnebago County, Wisconsin
About this file
This document is a Solicitation Question and Answer (Q&A) for the Waupaca County Shared Ride Transit Service Request for Proposal (RFP), solicitation number 25-006-41, dated 8/12/25. The Q&A covers critical details about a transit service contract, including vehicle deployment, technology platform requirements, driver employment conditions, and service expectations. The document reveals that the county is seeking a transit service contractor who will manage a shared ride program with specific operational parameters, including using county-leased vehicles, maintaining a technology platform with passenger and driver apps, and providing transportation services.
Key requirements include that all drivers must be W-2 employees, not independent contractors, and the contractor cannot use independent driver networks. The technology platform must include scheduling, reporting, vehicle tracking, and fare payment capabilities. The county anticipates potential additional services like prescription/package delivery, with potential partners including the Wisconsin Veterans Home – King, ThedaCare, and local pharmacies. No bidders conference is planned, and potential vendors are directed to specific sections of the RFP for detailed requirements. The county has not established historical performance metrics, as this is described as a new program with specific requirements outlined in sections 6.27 and Appendix G.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Agape-Mobility-Report-V4- Appendix O.pdf | ||
| Appendix Q1 Operations.pdf | ||
| CSRT 2026 RFP A1.docx | DOCX document | |
| Appendix A - Pricing Proposal.xlsx | XLSX spreadsheet | |
| Amendment 1.docx | DOCX document | |
| Appendix J – Bidders List.docx | DOCX document | |
| CSRT 2026 RFP.docx | DOCX document | |
| Appendix I - Federal Clauses.pdf |
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Text version
SOLICITATION QUESTION AND ANSWER
Solicitation Number: 25-006-41 Solicitation Name: Waupaca County Shared Ride Transit Service RFP
Date: 8/12/25
Quest.
No.
Question Answer
1. Can the County clarify whether all 5 of the listed County-leased vehicles (Appendix L) are expected to be deployed daily, or are they intended as supplemental or backup vehicles?
The deployment of the county vehicles is at the discretion of the Contractor. Please see section 6.11.
2. Are there minimum requirements for how many of the leased vehicles must be in service at all times?
Please see section 6.11.
3. Can the County provide historical or projected ride volume by day of week and time of day?
Please see Appendix O, pages 96-97.
4. What is the average number of rides per hour historically delivered or anticipated under this program?
Please see Appendix O, pages 96-97.
5. Are there projections for ride growth during the base contract or option years?
Please see Appendix O, pages 96-97.
6. Is the vendor required to staff a live call center within Wisconsin, or can calls be routed through a centralized national or regional facility
There is no location requirement.
7. What are the expected average and peak call volumes per day and per hour?
8. Does the County have a preference for the technology vendor or dispatch platform, or are all compliant third-party SaaS solutions acceptable?
Please see Appendix P for requirements.
9. Can the County confirm whether the technology platform is expected to include both passenger and driver apps, and must it include scheduling, reporting, vehicle tracking, and fare payment in a single system?
Please see Appendix P for requirements.
10. Will the County handle fare reconciliation directly or is the vendor expected to manage reconciliation and reporting of all fare types and payment methods (cash, card, vouchers, third-party payers)?
Please see section 1.1 and 7.23.
11. Will the County provide a fare structure for integration into the technology platform?
Please see section 6.10.
12. Will the County accept contractors using independent driver networks if all compliance elements are met (background checks, DOT physicals, drug/alcohol testing, etc.)?
No.
13. Are all drivers required to be W-2 employees, or are 1099 contractors acceptable?
All drivers must be employees.
14. Is there a minimum percentage of vehicles required to be ADA-compliant in addition to the leased WAV from the County?
Please see RFP for requirements. If it is not listed in the RFP, then it is not required.
15. Are companion rides or door-through-door assistance required beyond curb-to-curb service for ADA riders?
Please see RFP for requirements. If it is not listed in the RFP, then it is not required.
16. Will the County provide any marketing materials or co-branded outreach campaigns, or is all marketing the responsibility of the contractor?
Please see section 1.1.
17. Can you share expectations for vendor-led outreach, such as community events, onboarding seniors, etc.?
Please see RFP for requirements. If it is not listed in the RFP, then it is not required.
18. If the vendor chooses to implement prescription/package delivery, does the County have specific partners (e.g., pharmacies) it would like the vendor to coordinate with?
The agency anticipates services may include the Wisconsin Veterans Home –
King, ThedaCare, as well as pharmacies within the County.
19. What reporting or revenue-sharing model would be expected for package delivery?
Please see section 6.19 g.
20. What are the historical on-time performance rates and what enforcement or penalties apply if the 15-minute pick-up window standard is missed?
This is a new program with these specific requirements. Please see section 6.27 and appendix G.
21. Could you please let us know if a bidders conference is being planned or if there's an alternative way for us to submit questions and gather more information about the tender requirements?
No bidders conference is planned. The RFP includes a specific process to submit questions.
22. Will there be a pre bid meeting? No
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