CS269001_Exhibit_A-Scope_of_Work_.pdf

CS269001

EXHIBIT A

SCOPE OF WORK

1. GENERAL SCOPE

Contractor agrees to provide laundry services, both general and healthcare items to Canyon Springs. Contractor shall furnish all labor, including travel and per diem, materials, non-consumable supplies, parking fees and bridge tolls, insurance, transportation, equipment and every other item of expense necessary to perform services.

Standard Laundry: Title 22 Compliant- Articles are washed, dried, sorted by item, folded neatly and bundled.

Healthcare Laundry: Title 22 Compliant All laundry sent from Healthcare and Acute Care Facilities. Articles are washed, dried, sorted by item and folded neatly. Carts will be returned lined with a plastic bag to meet AB 2679. Includes infectious/contaminated linens.

Department of Developmental Services (DDS) reserves the right to modify the State’s Scope of Work, as mutually agreed to by the Contractor, to include additional work related to the Scope of Work in the event such work is identified, considered necessary to fulfill program requirements, and funds become available. The State also reserves the right to add additional funds during the term of the agreement. Any changes to the Scope and/or funding must be done in writing as an amendment.

2. TERM OF THIS CONTRACT

The term of this contract is July 01, 2026, or when fully approved by the Department of General Services, whichever is later, through June 30, 2028.The State retains the option to renew the contract with a one (1), one (1) year option to extend at original rates submitted by the Proposer. This contract may be terminated by Department of Developmental Services (DDS) with thirty (30) days written notice to the contractor.

3. CONTRACT MANAGERS

The Contract Managers during the term of this Agreement will be:

Canyon Springs (DDS) Les Berkey, Procurement & Services Officer I

(760) 770-6242

Leslie.berkey@cs.dds.ca.gov

Contractor:

4. IDENTIFICATION OF ITEMS TO BE LAUNDERED

Canyon Springs shall ensure that all general laundry items are marked with some form of unique identification, e.g., a symbol, letter(s) or character(s). This marking shall be conspicuous and durable so that laundry personnel can easily identify items that belong to Canyon Springs.

5. PACKAGING OF CLEAN LAUNDRY

Contractor agrees to sort and separately package clean general laundry items in sets by groups, i.e., all sheets together, pillowcases together, towels together, etc.

Contractor shall take care to ensure that the packaging of standard clothing items is done in such a way as to minimize wrinkling of outerwear items.

Shirts Pants

Underwear Socks

Comforters/Bedspreads Sweaters (pullover, Cardigan)

Sweat tops/pants Textiles (towels, washcloths) mailto:Leslie.berkey@cs.dds.ca.gov

6. NON-USABLE LINENS AND CLOTHING

All standard and healthcare laundry items noted by the Contractor to require mending, are frayed (towels, washcloths, etc.), torn, or are stained beyond use shall be cleaned, dried, bundled, tied, marked conspicuously as “graded” and returned separately from usable laundry items.

7. CONTAMINATED/BIOHAZARDOUS LAUNDRY

Contaminated/Biohazardous laundry shall be placed by Canyon Springs’ staff in yellow laundry bags, which will then be placed in a dirty laundry bag prior to placement in the laundry cart. Laundry from bedrooms assigned to individuals identified as being quarantined or infested with ringworm, lice, scabies, etc., shall also be placed by Canyon Springs’ staff in a yellow laundry bag; the yellow laundry bag shall then be placed within a dirty laundry bag for transportation to the laundry. Contractor shall ensure that contaminated laundry is laundered separately at a minimum temperature of 71 degrees centigrade (160 degrees Fahrenheit) for at least 24 minutes. Laundry shall be handled, stored and processed in a manner that precludes cross contamination of clean laundry with soiled laundry. Contaminated laundry shall be counted and added to the count total when the wash and dry cycle has been completed.

8. REMOVAL OF CONTAMINANTS

Linens and clothing shall be processed by the Contractor in a manner that ensures that all contaminants are removed. Finished laundry must appear presentable, fabric life is maximized, odors are not present, and all harsh laundry chemicals are removed. The laundry process must militate against cross-contamination and must assure compliance to licensing and certification standards.

9. BIO-HAZARDOUS WASTE DISPOSAL

It is recognized by the parties to this contract that the introduction of contraband, particularly bio-hazardous waste, poses a significant threat to staff working in the laundry facility. Canyon Springs will take all possible action to ensure that the procedures for bio-hazardous waste disposal are followed. In the event Contractor is not allowed to process laundry due to the receipt of bio-hazardous waste from Canyon Springs and laundry services need to be subcontracted out, Canyon Springs will be billed for the rate differential between what the Contractor charges Canyon Springs and the rate the subcontractor charges the Contractor.

10. HEAT SENSITIVE LINENS AND CLOTHING

Heat sensitive linens and clothing shall be processed in such a manner to prevent damage through the use of typical commercial type dryers. Canyon Springs recognizes the need to purchase clothing compatible to commercial laundry procedures. However, this does not relieve Contractor from exercising reasonable care in processing. Typical items that shall be processed through a flatwork ironer shall include, but is not limited to sheets, pillowcases, tablecloths, linen napkins, bedspreads, and blankets.

11. WASH FORMULAS

a. Contractor shall ensure that white items made of synthetic blends and/or 100 percent cotton shall be free of graying.

b. Colored items shall be processed in such a manner to retain the original color.

c. Linens shall be processed using “heavy soils” formulas.

d. Residual detergents and bleach can cause irritation to the skin. Contractor shall ensure that detergents and bleach are removed so laundry is free of harsh chemicals.

12. LAUNDRY MACHINE REVIEW

A monthly review of the processing of each machine is required. Typically, this should be an external review, but it can be completed by a supervisor who is not directly responsible for a given piece of equipment. This review includes timing cycles, verification of temperatures, quantification of cleaning agents dispensed, and overall assessment of equipment of operations. A record of reviews shall be maintained by Contractor.

13. RESOLVING LAUNDRY DISCREPANCIES

Delivery contents shall be listed on invoices by major classifications and total weight. Canyon Springs reserves the right to weigh, count, and inspect for quality control purposes any and all laundry deliveries. Discrepancies and/or damages shall be adjusted prior to payment. Reimbursement or adjustment shall be in accordance with a schedule agreed upon by Contractor and Contract Manager. Contractor agrees to reimburse Canyon Springs for losses of laundry items, the volume of which shall be accounted for by a Contractor piece counting and weighing system which shall work as follows: Contractor shall weigh (or count if requested) everything which will be placed in bags or plastic wrap. If Canyon Springs finds that there are discrepancies between what was sent by Canyon Springs to the laundry and what was returned, Contract Manager and Contractor shall meet to discuss and resolve the discrepancy.

14. LAUNDRY CARTS

a. Contractor shall provide Canyon Springs with carts for transport, collection and distribution of dirty laundry.

b. All laundry carts shall be jointly inspected, at least quarterly, by Contractor and Contract Manager for the purpose of determining quantities and condition. Carts for Canyon Springs’ use will be replaced and/or repaired by Contractor as appropriate to maintain the number of carts required for efficient operations. Any carts required by Canyon Springs beyond the number required for transportation to and from Contractor’s laundry facility and collection and distribution in Canyon Springs will be maintained and replaced by Canyon Springs. Contractor will provide the necessary cart covers in adequate quantities and colors.

c. The dry weight of the laundry in carts shall not exceed 500 pounds.

d. All Carts upon delivery shall have the dry weight listed/posted.

e. Contractor will clean and disinfect all carts used for transportation of dirty laundry before carts are placed back in circulation for use.

f. Carts used for the transportation, collection and distribution of dirty laundry shall not be used in any manner for the transportation or distribution of clean laundry.

15. TRANSPORTATION CONSTRAINTS

Canyon Springs will have only one location for the delivery of clean and pickup of soiled laundry by Contractor. Title 22 establishes sanitation constraints for vehicles transporting laundry. Canyon Springs will comply with those requisites in the collection of soiled and distribution of clean laundry. Contractor will transport soiled and clean laundry between Canyon Springs and the laundry facility in compliance with Title 22 regulations.

16. DELIVERY/PICKUP SCHEDULE

Contractor will provide a reasonable frequency of laundry transport not to exceed 72 hours turn around excluding weekends and state holidays. Canyon Springs’ preferred service schedule is three days per week, Monday through Friday, as agreed upon between Canyon Springs and the Contractor. Changes to this schedule must be approved in advance by the Contract Manager.

Contractor will provide a written listing/inventory of clean items, upon delivery to Canyon Springs. The written listing/inventory shall include at least the date of delivery, and the quantity of items delivered by type of items.

17. WORK STOPPAGES

a. Contractor shall immediately notify the Contract Manager of any work stoppage situation.

b. Contractor shall provide Contract Manager a listing of contact names and alternate contract names with the appropriate telephone numbers of laundry supervising staff available Monday through Saturday, between the hours of 7:00 a.m. to 4:30 p.m. at the Contractor’s laundry facility

c. Contractor shall provide Contract Manager a listing of emergency contact names and alternate contact names with the appropriate telephone numbers who may be contacted after regular business hours, in case of emergency laundry needs.

d. In the event of a work stoppage at Contractor’s laundry facility, Contractor agrees to continue to provide laundry services to Canyon Springs without interruption. This may be accomplished through alternatives such as operation of the laundry by supervisory personnel or subcontracting with another private vendor by Contractor. It is mutually agreed that Canyon Springs cannot function with any break in laundry services. If the remedies listed above fail and Canyon Springs’ laundry services are interrupted, Canyon Springs will contract the nearest commercial laundry and arrange for services as needed. All billing for such service will be forwarded to Contractor for payment.

18. LICENSING STANDARDS

Title 22 establishes standards for laundry services, which must be met in order to retain Canyon Springs’ licensure. Contractor agrees that it shall meet the standards of Title 22 in providing laundry services to Canyon Springs.

19. LICENSING CITATIONS

If a citation(s) or deficiency(s) is issued from a state licensing agency or environmental health agency regarding laundry services, Canyon Springs will request a review of the Contractor’s laundry facility that provides Canyon Springs’ laundry services. Copies of all citations or deficiencies for non-compliance from a licensing agency shall be provided to Contractor. Contractor agrees that any deficiencies noted by the state of licensing surveyors shall require immediate corrective action by Contractor. Failure to provide any corrective action for compliance will result in initiation of termination of this contract.

20. QUALITY ADVISORY COMMITTEE SURVEYS

a. Canyon Springs and Contractor may establish an independent quality assurance advisory committee to review the appearance of the finished product and to assure overall quality laundry performance. This committee shall complete user evaluation surveys and work with Contractor, Canyon Springs, residents, parents and families towards the goal of delivering quality laundry services. Contractor shall at all reasonable times permit Canyon Springs’ advisory members and their designee to visit and inspect the Contractor’s laundry facility. This obligation would include maintaining proper facilities and safe access for such inspection. The inspection of the work or materials shall not relieve Contractor of any of its obligations to fulfill the requirements under this agreement for Canyon Springs. These inspections shall be documented and maintained for inspection by appropriate agencies.

b. Contractor shall establish a Quality Assurance system in writing which shall include written instructions for employees outlining the correct washer water temperatures, chemical amount per load, dryer temperatures, procedures for using all flat work equipment and procedures for folding linens and clothing. The Quality Assurance system shall utilize signs to instruct employees that have difficulty reading or understanding written instructions.

21. INSPECTION

Contractor will always permit Canyon Springs and their authorized agents to visit and inspect the laundry facility where the work is being performed as often as requested.

a. This obligation shall include maintaining proper facilities and safe access for such inspection.

b. The inspections of the work or materials will not relieve Contractor of any contractual obligations to fulfill the services described herein.

c. These inspections shall be documented and retained for inspection by the appropriate agency.

d. Contractor agrees that any deficiencies noted by either Canyon Springs or licensing surveyor will require corrective action and cure by Contractor.

e. For quality control purposes, Canyon Springs reserves the right to weigh, count and inspect any and all deliveries.

f. Any discrepancies and/or damages shall be adjusted prior to payment.

22. GUARANTEE

Contractor will unconditionally guarantee that all work will be performed in accordance with the requirements of this agreement.