Cornerstone PWS 20JUL26 FINAL DRAFT.pdf

PERFORMANCE WORK STATEMENT (PWS)

Part 1: General Information

1.1 Overview & Background

The U.S. Army Corps of Engineers (USACE) Learning Center requires an enterprise-wide, modernized, and secure cloud-based Learning Management System (LMS) to deliver, track, manage, and report on training. The USACE Learning Center currently utilizes Microsoft Teams (MS Teams) for course collaboration and an antiquated, internally developed database known as the Training Management Information System (TMIS) to track registrations and completions.

This fragmented environment is obsolete and requires severe manual administrative workarounds.

This Performance Work Statement (PWS) outlines the requirements for deploying, configuring, and supporting a commercially available, cloud-based Cornerstone Learning Management Software-as-a-Service (SaaS) subscription (specifically utilizing the Cornerstone Learn application module). This modernization effort will consolidate USACE’s training tracking and records into a single, integrated, and secure FedRAMP Moderate Authorized cloud environment for approximately 36,000 active military and civilian users worldwide.

1.2 Scope of Work

The Contractor shall provide all commercial software licensing, cloud hosting, data migration from TMIS, implementation, system configuration, functional training, and helpdesk support services necessary to deliver a turnkey, fully operational FedRAMP Moderate LMS SaaS solution.

1.3 Period of Performance (PoP)

The Period of Performance shall consist of a twelve (12) month Base Period and four (4) consecutive twelve (12) month Option Periods:

Performance Period Start Date End Date Base Period 1 October 2026 30 September 2027 Option Period 1 (Year 2) 1 October 2027 30 September 2028 Option Period 2 (Year 3) 1 October 2028 30 September 2029 Option Period 3 (Year 4) 1 October 2029 30 September 2030 Option Period 4 (Year 5) 1 October 2030 30 September 2031

1.4 Place of Performance & Hours of Operation

The primary place of performance shall be at the Contractor’s facility (remote support). Any required coordination meetings or administrative enablement sessions will be conducted virtually. Operational support hours shall be 0800 to 1700 EST, Monday through Friday, excluding federal holidays.

1.5 Level of Effort

In accordance with standard federal commercial acquisition guidelines, the level of effort is considered inherent to the Firm-Fixed-Price (FFP) of the COTS SaaS subscriptions and associated services required to meet the performance standards outlined in this PWS. No specific labor hours are mandated to complete the core configurations.

1.6 Quality Control & Quality Assurance

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a comprehensive Quality Control Plan (QCP) to ensure all services, software provisioning, and database migrations conform to the requirements of this contract. The QCP shall be submitted to the COR for review within thirty (30) days of contract award. The plan shall detail the Contractor's internal self-inspection procedures, database verification tools for the TMIS migration, and reporting methods for system uptime.

1.6.2 Government Quality Assurance: The Government will monitor the Contractor’s performance under this contract utilizing a Quality Assurance Surveillance Plan (QASP). The COR will perform random inspections of helpdesk ticket logs, review monthly hosting uptime reports, and verify migrated TMIS records to ensure the Contractor is maintaining the Acceptable Quality Levels (AQLs) defined in the Performance Requirements Summary (PRS).

Part 2: Definitions & Acronyms

Term / Acronym Definition

AQL Acceptable Quality Level. The minimum performance threshold.

CAC / PIV Common Access Card / Personal Identity Verification.

COR Contracting Officer’s Representative.

COTS Commercial Off-The-Shelf.

FedRAMP Federal Risk and Authorization Management Program.

FFP Firm-Fixed-Price.

LMS Learning Management System.

SaaS Software-as-a-Service.

TMIS Training Management Information System (USACE legacy registration database).

UMSB USACE Mission Support Battalion.

Part 3: Government Furnished Property, Equipment, and Services

The Government will provide the Contractor with administrative access to legacy databases, directory metadata, and USACE personnel to facilitate system configuration and launch:

Government Furnished Item / Service

Description Availability Timeline

Legacy TMIS Database Export

Historical learning records, user profiles, and active course catalogs extracted from TMIS.

Within 30 days of award

SAML 2.0 / SSO Metadata Access to USACE identity directories and technical

Within 15 days of award

POCs for Single Sign-On integration.

Subject Matter Experts (SMEs)

Access to USACE Learning Center training administrators for configuration workshops.

As required

Part 4: Contractor Furnished Items and Services

Except for those items specifically identified in Part 3, the Contractor shall furnish everything required to perform this contract, including:

• Fully authorized Cornerstone Learning Management SaaS subscriptions compliant with FedRAMP Moderate security standards.

• Secure commercial hosting infrastructure.

• Data migration utility engines and data mapping templates.

• Preferred Customer Success Package (PCSP) and Tier 1 Helpdesk services.

Part 5: Specific Tasks & Technical Requirements

The Contractor shall execute the following core technical tasks:

Task 5.1: Software-as-a-Service (SaaS) Subscriptions & Scalability

SaaS Subscriptions: The Contractor shall provision and maintain one (1) production instance and one (1) sandbox/testing instance of the Cornerstone Learning Management SaaS application, authorized at a FedRAMP Moderate baseline.

Subscription Scale: The SaaS subscription model must support the enterprise-wide footprint of approximately 36,000 active civilian, military, and external user accounts.

Platform Scalability: The Contractor shall provide a standard, pre-priced mechanism that allows the Government to procure additional user licenses or add-on software modules (e.g., additional compliance connectors) at any point during the period of performance via a bilateral contract modification.

Task 5.2: System Configuration & SSO Integration

Single Sign-On (SSO): The Contractor shall integrate standard DoD Common Access Card (CAC) and Personal Identity Verification (PIV) multi-factor authentication via SAML 2.0 to ensure secure user authentication and automated user provisioning.

Role Configuration: Configure user roles, administrative permissions, reporting groups, and custom dashboards matching the organizational workflows of the USACE Learning Center.

Task 5.3: Legacy Data Migration (TMIS to SaaS)

Migration Plan: The Contractor shall draft a comprehensive Master Data Migration Plan detailing the database mapping, cleansing, and verification strategies to transition records out of TMIS.

Data Transfer: Execute the secure extraction, mapping, cleansing, and ingestion of historical training records, active course curricula, and completion histories from the legacy TMIS database into the new Cornerstone SaaS application, ensuring 100% record accuracy and zero data loss.

Task 5.4: Course Design & Instructional Design Templates

Instructional Design Templates: To accelerate training delivery, the Contractor shall design and deliver three (3) custom, reusable "Ready-Made Course Templates" within the LMS. These templates must be Section 508 compliant and configured to support rapid, standardized course authoring by USACE curriculum creators.

Task 5.5: Training and Technical Support Services

Functional Training: Conduct virtual, instructor-led system administration training for designated USACE training managers, covering database management, course uploading, and custom reporting.

eSkillz Tier 1 Helpdesk Integration: The Contractor shall provide a 24/7/365 end-user helpdesk support service (utilizing the integrated eSkillz helpdesk package) to resolve login issues, password resets, and user navigation questions. This is a new service being introduced to USACE under this contract to support user onboarding and platform adoption.

Consulting Services: Provide 1,040 hours of pre-purchased consulting support per year. These hours shall be utilized for routine system tuning, specialized reporting layouts, custom API connections, and ad hoc administrative support. Unused hours do not carry over to subsequent option periods and expire at the end of each performance period.

Part 6: Security & Cybersecurity Requirements

6.1 FedRAMP Moderate Compliance

The Contractor shall maintain a valid FedRAMP Moderate baseline authorization for the Cornerstone Learning Management SaaS application throughout the entire contract performance period.

6.2 Data Safeguarding & Privacy

The Contractor shall handle all user records and PII in accordance with the Privacy Act of 1974, DFARS 252.204-7012 (Safeguarding Covered Defense Information and Cyber Incident Reporting), and DFARS 252.239-7010 (Cloud Computing Services). No Controlled Unclassified Information (CUI) will be processed or stored on this platform.

6.3 Contractor Qualifications

The Contractor shall be the Original Equipment Manufacturer (OEM), licensor, or an authorized sole-source reseller holding all proprietary data and configuration rights, capable of guaranteeing software compliance throughout the contract lifecycle.

Part 7: Technical Exhibits & Deliverables

Exhibit A: Schedule of Deliverables

PWS Ref Deliverable Description

Frequency / Due Date

Format Recipient

4.1.2 Project

Management Plan (PMP)

Within 30 days of award

DOCX / PDF COR & Deputy Director

5.2 System

Configuration & Design Document

Within 45 days of award

PDF COR

5.3 Master Data

Migration Plan

Within 60 days of award

PDF / XLSX COR

5.4 Reusable

Course Templates

15 days prior to system launch

LMS Package COR

5.5 Monthly SLA &

Consulting Hours Report

Monthly, by the 5th business day

PDF / Email COR & KO

Exhibit B: Performance Requirements Summary (PRS)

Performance Element

Performance Standard

Surveillance Method Acceptable Quality Level (AQL)

LMS SaaS Availability

The Cornerstone LMS SaaS application must be accessible and operational.

Monthly automated vendor hosting reports

Uptime shall not fall below 99.9% in any calendar month.

Deliverable Quality Deliverables must be submitted on time, complete, and require minimal edits.

100% COR review and inspection

95% of deliverables must be submitted on time and require no rework.

Helpdesk & Support Response

Helpdesk tickets must be resolved in accordance with established SLA windows.

Monthly helpdesk ticket log audits

95% of support tickets must meet the SLA response time for their assigned priority level.