CONS edit_ 89 AW Dry Cleaning PWS.pdf

STATEMENT OF WORK

FOR

THE 89th AIRLIFT WING

DRY CLEANING SERVICES

1. DESCRIPTION OF SERVICES

1.1. Scope of Work

The vendor shall provide professional laundry and dry-cleaning services to the 89th AW. The services will include, but not limited to:

a. Dry cleaning: dry clean and press all items. Items will include, but are not limited to lightweight blues jacket, blues shirts, blues trousers, blues skirts, and Flight Attendant uniform.

b. The contractor shall perform to the standards in this contract. The estimated quantities of work are listed in Appendix 6.1.

c. To identify Airmen who are in the 89th AW members will have a certification letter to provide vendors when they drop off their items. Members will drop off during normal hour of operation of the vendors.

1.2. Performance Requirements

The vendor shall have the capability to ensure the following:

a. All uniforms shall be returned on hangers and covered in protective plastic.

b. All returned items must be pressed according to government specifications.

c. Satisfaction Guarantee: In the event that a member of the 89th Airlift Wing is not satisfied with the cleanliness of the garment(s) or the service provided, the vendor shall provide the same service(s) again at no charge. All claims of dissatisfaction must be made by 89th Airlift Wing personnel at the time of garment pick up.

d. Damaged Garment(s): In the event that any piece of garment is damaged, the vendor shall provide credit on the invoice in the amount of the current value of the item. Claims for damaged garment(s) must be submitted by 89th Airlift Wing personnel at the time of garment pickup.

1.3. Turnaround Time

The contractor shall provide next-day Service for all uniform items as the standard turnaround requirement. The contractor shall also maintain the capability to perform same-day service when specifically requested by the Government. To support timely processing, 89th Airlift Wing personnel should drop off uniform items at the start of the contractor’s business day to maximize the likelihood of receiving same-day or next-day service. If quick turnaround is not required, personnel may drop off items at any time during the contractor’s normal business hours.

1.4 Hours of Operations

The vendor is not required to provide service on the following holidays, except for emergencies:

New Year’s Day

Martin Luther King Day

President’s Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Columbus Day

Veteran’s Day

Thanksgiving Day

Christmas Day.

1.5. Finishing and Packaging Requirements

All finished uniform articles shall be pressed and packaged to present a neat, inspection-ready military appearance. The following specific requirements shall be met:

Uniform Item Finishing Requirement Packaging Requirement

Dress Shirts

Laundered or dry cleaned, heavily pressed with sharp military creases on sleeves as required by service standards.

Placed individually on standard wire hangers.

Dress Jackets Dry cleaned, professionally pressed to remove all wrinkles.

Placed individually on contoured suit hangers.

Dress Pants Dry cleaned, professionally pressed with sharp center creases on the legs.

Placed individually on strut/pant hangers.

Dress Skirts Dry cleaned, professionally pressed to remove all wrinkles.

Placed individually on hangers with clips.

3 Pc Flight Attendant Uniform Dry cleaned, professionally pressed to remove all Placed on contoured suit hangers.

Note: All finished uniform items must be covered completely with clear plastic film garment bags to protect them from dust and moisture.

1.6. Lost or Damaged Articles

The contractor shall be liable for any government-owned uniforms damaged or lost during the laundry/dry cleaning process. The contractor shall compensate the Government with full replacement cost for any lost or damaged uniform items as determined by the QAP or contracting officer, at no additional cost to the government. The contractor shall settle all validated lost or damaged claims within seven days of notification by 89th Airlift Wing personnel.

1.7. Uniform Appearance Standards

The contractor shall provide laundry and dry-cleaning services that support 89th Airlift Wing personnel in meeting the appearance standards outline in DAFI 36-2903. This includes returning garments in a clean, serviceable condition consistent with Air Force requirements that uniforms present a neat, professional military appearance. Personnel remain responsible for ensuring their uniforms meet all regulatory standards upon wear.

1.8. Summary

The contractor shall perform all tasks necessary to meet the requirements of this PWS and the Service Delivery Summary (SDS). Laundry and dry-cleaning services shall support Airmen drop-off and pick-up operations, ensuring scheduled service windows are met, items are properly tracked, and correct quantities are returned to each member. All uniforms shall be delivered clean and free of visible dirt, debris, dampness, offensive odors, or chemical residue, and shall reflect a professional military appearance with proper finishing and packaging. The contractor is responsible for maintaining consistent quality, accuracy, and timeliness to support mission-ready presentation standards for all participating Airmen.

2. SERVICE DELIVERY SUMMARY (SDS)

This SDS defines the key performance indicators for this PWS. The Government will use these standards to monitor contractor performance. Failure to meet these thresholds may result in contract remedies.

Performance Objective PWS Paragraph Performance Threshold

Method of Surveillance

Item Cleanliness 1.2,1.7 98% on-time performance per month.

QAP review of delivery tickets and logs.

Finishing & Pressing Requirements 1.2

No more than 2% of items rejected per delivery due to cleanliness issues (stains, soils, odor).

QAP random sampling/inspection at delivery.

Packaging & Wrapping 1.5

No more than 1% of items per delivery failing to meet pressing/crease requirements.

QAP random sampling/inspection at delivery.

Asset Accountability 1.2,1.5

No more than 1% of items per delivery failing to meet hanger/plastic packaging requirements.

QAP random sampling/inspection at delivery.

Quarterly Quality Verification 1.6

Zero lost articles. 100% reimbursement for any lost or damaged articles.

QAP reconciliation of pickup tickets (item count).

3. GENERAL INFORMATION

3.1. Quality Control Program

The contractor shall employ their commercial quality control program/procedures to identify, prevent and ensure non-recurrence of defective services. Through implementation of the contractor’s quality control program/procedures, the government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received.

3.2. Personnel Security

The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the contracting officer as being a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

3.6. Property Safeguarding

The contractor shall be responsible for safeguarding all government property that is to be laundered or dry cleaned.

6. APPENDICES

APPENDIX 6.1: WORKLOAD ESTIMATE

Uniform Item Estimated Monthly Quantity Service Required

Military Dress Shirts (Long/Short Sleeve) 240 (W) or (DC), (P), (H), (WR)

Military Dress Jackets / Coats 240 (DC), (P), (H), (WR)

Military Dress Pants / Trousers 240 (DC), (P), (H), (WR)

Flight Attendant Uniform As needed (W) or (DC), (P), (H), (WR)

Service Codes Legend:

• (W) = Wash

• (DC) = Dry Clean

• (P) = Pressed (with military creases where applicable)

• (H) = Hung on appropriate hanger

• (WR) = Wrapped in plastic film