combo_synopsis Service_Updated 18AUG23.pdf

Synopsis Response date: 08 September 2023 PSC Code: R431

NAICS: 561330

Solicitation #: W912JV23Q0007

Service-Disabled Veteran Owned Small Business Set Aside (SDVOSB)

Contracting Office Address:

The United States Property and Fiscal Office, ATTN: USPFO-P, 1776 Militia Way/PO Box 14350, Salem, Oregon 97309-5047

This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; Quotes are being requested and a written solicitation will not be issued.

The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2023-04.

The solicitation is W912JV23Q0007 and is issued as a Request for Quote (RFQ). Response to the Request for Quotes is due by 08 September 2023, 11 AM PST. The RFQ will result in a firm fixed price contract.

This solicitation is a small business set-aside. The National American Industry Classification System (NAICS) code for this acquisition is 561330. The Small business Size Standard is $41,500,000.

Specifications, Requirements and Address

The contractor shall provide services for the Oregon Work for Warriors (W4W) Program Support Services on the dates specified below and in accordance with the Performance Work Statement (PWS) and the incorporated Technical Exhibits (TE)’s and attachments included within this solicitation.

Location: The state of Oregon, various locations (see Technical Exhibit 4). Any delivery shall be conducted Free on Board (F.o.b) to the SMFS HQ in Salem, OR.

Period of Performance: Will be a 10-month base period and three (3) 12-month option years.

All Line items are utilizing the PSC code R431.

CLIN 0001 Service support for W4W 10-Month Base Period IAW PWS dated 16082023 (PoP is 25 SEP 23 –

24 JUL 24)

CLIN 0001 (FFP) Quantity: __10___ Unit: __months____ Unit Price: _________ Total price: ___________

CLIN 1001 Service support for W4W 12-Month Option Year 1 IAW PWS dated 16082023 ((PoP is 25 JUL 24

– 24 JUL 25)

CLIN 1001 (FFP) Quantity: __12___ Unit: __months____ Unit Price: _________ Total price: ___________

CLIN 2001 Service support for W4W 12-Month Option Year 2 IAW PWS dated 16082023 ((PoP is 25 JUL 25

– 24 JUL 26)

CLIN 2001 (FFP) Quantity: __12___ Unit: __months____ Unit Price: _________ Total price: ___________

CLIN 3001 Service support for W4W 12-Month Option Year 3 IAW PWS dated 16082023 (25 JUL 26 – 24

JUL 27)

CLIN 3001 (FFP) Quantity: __12___ Unit: __months____ Unit Price: _________ Total price: ___________

QUOTE (FFP) TOTAL (CLIN 0001-3001) $

Requirements for your Quote: Utilize quote submission requirements and format at FAR 52.212-1 addendum. Offerors shall include a completed copy of 52.212-3, Offeror Representations and Certifications-Commercial Products and Commercial Services with its quote.

Terms and Conditions:

FAR 52.212-1, Addendum applies to this acquisition.

FAR 52.212-2, Addendum applies to this acquisition.

FAR 52.212-4, Contract Terms and Conditions-Commercial Products and Commercial Services applies to this acquisition.

FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Products and Commercial Services, applies to this acquisition. See clause below, in full text, for list of additional applicable clauses.

Provisions and Clauses: all provisions and clauses are attached separately and are included in the solicitation package in attachment 1.

Requests for Information (RFI): Questions or clarifications can be sent to the point of contact below. Questions will be accepted through email and a response will be posted to SAM.gov on an RFI response sheet. Questions will be accepted no later than 01 September 2023, at 1600 PST. Any questions received after that time will not be processed.

Quoters can submit their quote any time before the due date to the Point of Contact:

Joshua D. Fellwock Contract Specialist, USPFO for Oregon P&C

Email: joshua.d.fellwock.civ@army.mil Phone: 971-355-4218 mailto:joshua.d.fellwock.civ@army.mil

PERFORMANCE WORK STATEMENT (PWS)

FOR

Oregon Service Member & Family Support Work for Warriors (W4W) Program Support Services

1.0 General:

1.1 Scope: The Oregon Work for Warriors Program Support Services functions to assist in the development and implementation of outreach services for military personnel entering/re-entering the civilian community with concentration on education and employment opportunities. Network with the local government and other agencies and disseminate this information to the appropriate Veterans and/or Service Members. Provide career support to include career assessment, resume writing, interview skills coaching, and identification of employment barriers. Participate in yellow ribbon events for the ORARNG. Identify educational and employment needs of Service Members and their Families within seven (7) geographic areas. Provide reports back to the ORARNG to include but not limited to pre-employment and educational progress, with special focus on the status of unemployed Service Members deployed since 2003.

1.1.1 The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Work for Warriors Program Support Services, as defined in this PWS.

1.2 Background: The Oregon National Guard Service Member and Family Support (SMFS) Directorate has a requirement for contractor support services to manage all aspects of a Reserve Component Work for Warriors Outreach program designed to identify Service Members, Veterans, and their Families eligible for support and provide them with information on available benefits and connect them with sources of support and services. The Contractor shall perform all functions necessary to develop and implement programs to identify and support the employment and educational needs of Service Members and Family Members. Also inform and educate them on improving program effectiveness and offerings. Special emphasis is on gathering information on effectiveness of the program to include trend analysis, needs assessment surveys, and summary reports.

1.3 Period of Performance (PoP): The Period of Performance shall be 25 September 2023 to 01 August 2024 with three (3) 12 month Option Years.

1.4 General Information: (all deliverables within this section located in Technical Exhibit 2, Deliverables Schedule)

1.4.1 Place and Performance of Services: The contractor shall be available for services during regular duty hours of the Oregon Army National Guard, which are historically between the hours of 8:00 a.m. – 5:00 p.m., Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The service personnel shall be available during SMFS events to include but not limited to SRP’s and Yellow Ribbon Events. Performance shall occur at office(s) located in each of the regions (see Technical Exhibit 4). Telework is authorized.

The contractor shall provide service coverage of the following seven regions defined as; (Facilities in each region are listed in Technical Exhibit 4).

Region 1 - Benton, Polk, Marion Counties;

Region 2 - Clackamas, Multnomah, Hood River, and Wasco Counties;

Region 3 - Sherman, Gilliam, Wheeler, Morrow, Umatilla, Union, Wallowa, Baker, Grant, and Malheur Counties;

Region 4 - Clatsop, Columbia, Washington, Tillamook and Yamhill Counties;

Region 5 - Linn, Lincoln, Lane, and Douglas Counties;

Region 6 - Coos, Curry, Josephine and Jackson Counties;

Region 7 - Lake, Harney, Crook, Deschutes, Jefferson and Klamath Counties.

1.4.1.1 Telework: The Government will permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government. Telework plans shall be approved by the Requiring activity.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall always carry proper identification with them and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not be required to perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor’s QCP is how it assures work complies with the requirements of the contract. At a minimum the QCP will identify procedures to prevent and ensure non- recurrence of defective services and QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). The QCP will be submitted no later than 10 days after contract award to the KO for review. Changes may be required.

The KO may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the KO. Any modifications to the QCP during the period of performance shall be provided to the KO for review no later than 10 working days prior to effective date of the change. The Government may find the QCP "unacceptable" whenever the Contractors procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable."

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with a Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access Security Requirements: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements:

The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP), location TBD and guidance given by the COR, at the earliest possible date and that this form is forwarded to the COR immediately after completion. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors’ employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC- III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations.

DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.4 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.5 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training. Level 1 AT is available at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf after registration.

1.4.5.6 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.5.7 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.8 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.5.9 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.5.9.1 The contactor shall prohibit the use of the Government issued key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf https://cdsetrain.dtic.mil/opsec/ employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6 Special Qualifications: None. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information (see para 5.1). (NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified, and otherwise qualified to provide services.)

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO or COR will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor. New Hires are required to provide copies of a valid driving license, resume and background check.

1.4.9 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e- mail) and dealings with Government or non- Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.9.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the COR within 14 days of an employee’s departure.

1.4.10 Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in any form of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.11 Contractor Travel: The contractor shall travel to other government facilities and to client meetings at a variety of locations, including travel to outlying and remote areas in the state of Oregon, during the performance of this contract. For travel estimates, see Technical Exhibit 3 (TE3).

1.4.11.1 The Joint Travel Regulation (JTR) is the DoD guide for travel expenses. The contractor shall utilize the travel estimates in technical exhibit 3 and price in travel expenses into each CLIN for submission of a quote. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made. Travel shall be tracked to ensure the contractor does not travel in excess of the limits specified in TE3.

1.4.11.2 The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by the contractor.

1.4.12 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.13 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non- manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the quote.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CM Contract Manager COR Contracting Officer Representative DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SMFS Service Member Family Support TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will make space available at government facilities to meet with clients, but will not provide a dedicated workstation, computer, or other equipment to include office supplies.

The COR will coordinate access to utilize government facilities when necessary. COR will need sufficient time to reserve the space requested, typical minimum time is 48 hours in advance.

3.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The government estimates the program requirements listed in this section will take approximately 16,500 hours of effort yearly. It is the contractor’s responsibility to adequately staff employees to meet all requirements in this PWS and determine how to accomplish the necessary tasks to be successful.

5.0.1 The contractor will follow the NGB Certification Program Standards for Employment Education Program (EAP) Information (See attachment 3, page 27).

5.1 Contractor Employee Qualifications: Education, Experience, and Special Qualification Requirements: the contractor shall provide personnel who meet the minimum standards described within this section. The government reserves the right of final approval. The KO will review the resume and background check of all employees to ensure contract requirements have been met prior to employee contract performance.

5.1.1 Contract Manager: A Contract Manager must have the following.

-A Bachelor’s degree in Business Management or Business Administration or demonstrated practical experience supervising the support staff of a Family Program is required.

-A minimum of 3 years’ experience which includes demonstrated experience working with or for a Military organization, supervision of a geographically dispersed workforce, a strong understanding of the ARNG and its deployment support cycle requirements, analysis of statistical data and ability to brief trend analysis based on compiled data.

-The Contractor shall be computer literate and proficient in preparing Microsoft Word, Excel, and PowerPoint documents; ability to gather information, create and maintain PowerPoint briefings, make recommendations for program improvement, compile information for distribution, and provide communication (orally and written) to disseminate information throughout the organization to various sized groups.

-Must be a self-starter, require minimum oversight, and demonstrate good interpersonal communication skills.

Any replacement to the Contract Manager must be approved by the KO, see para 5.1 above.

5.1.2 Work for Warriors Outreach Counselors:

-An associate degree or one year of experience serving as support staff for an Outreach program in the military is required.

- E xperience includes all of the following: demonstrated experience working with or for a military organization, an understanding of the Army National Guard and its deployment support cycle requirements and possess the ability to make oral presentation to various size groups.

- The Contractor shall be computer literate and proficient in preparing Microsoft Word, Excel, and PowerPoint documents; have the ability to gather information, create and maintain PowerPoint briefings, make recommendations for program improvement, and provide communication (orally and written) to disseminate information throughout the organization.

- Must be a self-starter, require minimum oversight, and demonstrate good interpersonal communication skills.

5.1.3 General Employment Requirements for the W4W Program:

5.1.3.1 Contractor Employee Qualifications: The contractor is responsible for providing a fully qualified work force. The contractor shall employ and utilize only experienced, responsible, and capable persons in the performance of work under this contract. All employees must be citizens of the United States.

Contractor shall provide and complete annual training for Equal Opportunity employment, sexual harassment, HIPPA and PII security. All employees must possess a current and valid driver’s license.

5.1.3.2 Employment and staffing difficulties shall not be justification for the contractor’s failure to meet established requirements. If such difficulties impair performance, the contractor may be subject to termination for cause.

5.2 Task Requirements:

5.2.1 General Requirements

5.2.1.1 The contractor shall provide information on the following educational programs, as appropriate to the needs of the customer:

a. Degree or certificate programs, both in-person and virtual;

b. Steps towards licensure;

c. Skilled trade or apprenticeship classes;

d. English as a Second Language (ESL) courses;

e. General Education Development (GED) or high school courses.

5.2.1.2 The Contractor shall support the customer’s search for employment by helping him or her develop a job search strategy and improve job search skills including:

a. Resume writing and how to complete an application

b. Interview and negotiation techniques

c. How to locate and successfully use job, employer, and market research

d. Marketing oneself

e. Network

f. Accessing online resources

5.2.2 Data capture, Analysis and Reporting

5.2.2.1 The Contractor shall design and maintain Intake forms for clients. Intake forms must contain at minimum:

a. The client's name

b. Service affiliation (if dependent, sponsors service affiliation)

c. Service dates

d. Service status (guard, reserve, inactive, etc.)

e. Location (home of record / currently living)

f. Specific resource needed

5.2.2.2 Develop intake form including all above desired information and ensure form is used for every intake.

5.2.2.3 The Contractor shall develop, compile, and utilize a tracking system for client records, that produces a summary report for each client while managing daily intake form, phone log, email correspondence, status reports, customer surveys and a follow up log within each client's record.

Document all attempts to contact client. Case is complete when the client no longer request service or fails to respond within 30 days of last contact. Report shall be submitted by the 7th of each month to the

COR.

5.2.2.4 The Contractor shall track success of employment placements and wage progression if known.

5.2.2.5 The Contractor shall identify trends in Employment assistance and then maintain a summary report containing information to build a trend analysis of data collected in previous tasks above. Report shall be submitted by the 7th of each month to the COR.

5.2.2.6 The contractor will conduct an exit survey to assist in tracking trends such as employment, resume assistance and wage progression if known.

5.2.3 Coordination for Delivery of Employment and Educational Counseling and Outreach

5.2.3.1 The Contractor shall coordinate appointments within 2 business days of initial contact. An in person or virtual appointment will be scheduled within one week and the Contractor shall respond to clients within 1 business day for phone calls, emails, and inquires.

5.2.3.2 The Contractor shall conduct a follow up action every 10 days from initial appointment until the case is closed. Document all attempts to contact. Case is complete when the client no longer request service or fails to respond within 30 days.

5.2.3.3 The Contractor shall identify client employability status and develop individualized plan to strengthen the individual’s career and employment Opportunities. This includes any disabilities, transportation issues and family constraints.

5.2.3.4 Resume Building requirement: The contractor shall provide opportunities for training courses on federal resume building or have a qualified bench of applicants. The certificate required is the Certified Federal Resume Writer (CFRW) taught exclusively for Certified Federal Job Search Trainers (CFJST) and Certified Federal Career Coaches (CFCC). Courses are taught online or in person. Certification must be completed within six (6) months of contract award.

5.2.3.5 The contractor will help determine job compatibility based on skill set for career path by aiding with résumé building and if needed, mock interviews for clients.

5.2.4 Provide Education Referrals

5.2.4.1 The Contractor shall identify client educational needs to develop an individualized plan to strengthen the individual’s education and career path.

5.2.4.2 The Contractor shall ensure all schools presented to service members and veterans are Department of Defense approved.

5.2.4.3 Each regional representative shall provide information and reports (types of referrals) on military educational resources to include but not limited to: GI bill, Tuition assistance, grants, and local resources to anyone who asks.

5.2.5 Community Resources

5.2.5.1 The Contractor shall maintain and update educational resources (including state, federal, University, community colleges and trade schools) point of contacts listing for clients.

5.2.5.2 The Contractor shall maintain and update job listings on weekly basis by region for employment seekers.

5.2.5.3 Keep track and report on any referrals outside the scope of the contract.

5.2.6 Presentations and Marketing Materials

5.2.6.1 The Contractor shall provide a staffed Work for Warriors program display for up to 12 Outreach Events (Yellow ribbon, Job fairs, etc.) throughout the state. Event locations will be within 100 miles of regional HQ's and the contractor will have 30 days’ notice of events. Materials (brochures, pamphlets and displays) must be produced to reflect resources for the event region. See Technical Exhibit 4 for regional addresses.

5.2.6.2 The Contractor shall provide Work for Warriors Outreach posters tailored to each region. Estimated 10 posters (11 X 17) in each region to post in each facility. Posters will be distributed within 15 days of approval. The Government will not provide artwork. The posters shall be reviewed for updates once a quarter.

5.2.6.3 The Contractor shall establish Work for Warriors Outreach brochures tailored to each region or a single brochure with combined regional resources. Brochures will be distributed within 15 days of approval to each facility. The Government will not provide artwork. The brochures shall be reviewed for updates once a quarter.

5.2.7 Contract Manager Requirements

5.2.7.1 The Contractor shall provide one dedicated Contract Manager between the service providers and the SMFS office.

5.2.7.2 The Contract Manager will meet with the COR once every week, either in person, email or by phone, to stay abreast with current information and disseminate new information down to the service providers within 1 business day.

5.3 Regional Coverage

5.3.1 The Contractor shall ensure adequate coverage of the following seven (7) regions defined as:

Region 1 - Benton, Polk, Marion Counties;

Region 2 - Clackamas, Multnomah, Hood River, and Wasco Counties;

Region 3 - Sherman, Gilliam, Wheeler, Morrow, Umatilla, Union, Wallowa, Baker, Grant, and Malheur Counties;

Region 4 - Clatsop, Columbia, Washington, Tillamook, and Yamhill Counties;

Region 5 - Linn, Lincoln, Lane, and Douglas Counties;

Region 6 - Coos, Curry, Josephine, and Jackson Counties;

Region 7 - Lake, Harney, Crook, Deschutes, Jefferson, and Klamath Counties.

5.3.1.2 The regional representative will make a minimum of fifteen monthly contacts that include site visits to educational agencies, Employers, Military Units, County Veterans Service Officers, State and Federal Employment agencies within their region to network and educate them on the services provided and to obtain clients in need of said services. The representative will maintain a resource list.

5.3.1.3 Each regional representative will visit each facility within their region at a minimum of once quarterly. See technical exhibit 4 for facility addresses. The facility visit schedule will be dependent on drill dates within the state and will be provided by the COR upon start of contract performance.

5.3.1.4 Each regional representative will conduct an in person or virtual visit with the Family Assistance Specialist (FAS) once every 30 days and Airmen and Family Readiness Program Manager (AFRPMs) in their region at a minimum of once every Quarter.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page) Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation Mandatory https://www.acquisition.gov

Defense Federal Acquisition Regulation Supplement

Mandatory https://www.acquisition.gov

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 Advisory http://www.esd.whs.mil/Directives/issuances/dod_m/

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9)

AUG 2013 Mandatory http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.2 01-2.pdf

DoDM 5200.2 Regulation 5200.02 Procedures for the DoD Personnel Security Program (PSP)

04/03/2017 Mandatory http://www.dtic.mil/whs/directives/corres/pub1.html

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 Advisory http://www.apd.army.mil/ProductMaps/PubForm/ ArmyDir.aspx http://www.acquisition.gov/ http://www.acquisition.gov/ http://www.esd.whs.mil/Directives/issuances/dod_m/ http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.2 http://www.dtic.mil/whs/directives/corres/pub1.htm http://www.apd.army.mil/ProductMaps/PubForm/

AR 190-13

The Army Physical Security Program

02/25/2011 Mandatory http://www.apd.army.mil/ProductMaps/PubForm/ AR.aspx

DoDD 5400.11 Department of Defense Privacy Program

10/29/2014 Mandatory http://www.dtic.mil/whs/directives/corres/dir.html#

DoD 5400.11-R Department of Defense Privacy Program

05/14/2007 Mandatory http://www.dtic.mil/whs/directives/corres/pub1.html

DoD 8570.01-M Information Assurance Workforce Improvement Program

12/19/2005 (Change:

11/10/2015)

Mandatory http://www.dtic.mil/whs/directives/corres/pub1.html

AR 530-1

Operations Security

09/26/2014 Mandatory http://armypubs.army.mil/ProductMaps/PubForm/ AR.aspx

DoD 5220.22-M National Industrial Security Program Operating Manual

02/28/2006 (Change:

05/18/2016)

Advisory http://www.dtic.mil/whs/directives/corres/pub1.html

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 Advisory http://armypubs.army.mil/ProductMaps/PubForm/ AR.aspx

DODI 1342.22

Military Family Readiness

08/05/2021 Mandatory 134222p.pdf (menlosecurity.com)

CNGBI-1800-02A

National Guard Service Member and Family Readiness Program

10/22/2021 Mandatory CNGBI 1800_02A_20211022.pdf (menlosecurity.com)

CNGBM-1800-02

Maintaining the Family Readiness System

03/16/2016 (extended to 09/30/2023)

Mandatory CNGBM 1800_02_20160316_Extended_20230930.pdf (menlosecurity.com)

AR 608-1

Army Community Service

10/19/2017 Advisory Army Publishing Directorate

DAFI 36-3009

Airman and Family Readiness and the Employment Assistance Desktop

11/04/2022 Mandatory dafi36-3009.pdf (menlosecurity.com)

Public Law 112-239 Section 513- Availability of TAA to assist members of Reserve

01/02/2013 Mandatory PLAW-112publ239.pdf (menlosecurity.com)

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

http://www.apd.army.mil/ProductMaps/PubForm/ http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/pub1.htm http://www.dtic.mil/whs/directives/corres/pub1.htm http://armypubs.army.mil/ProductMaps/PubForm/ http://www.dtic.mil/whs/directives/corres/pub1.htm http://armypubs.army.mil/ProductMaps/PubForm/ https://safe.menlosecurity.com/doc/docview/viewer/docNA7D207BF5041de9a37d1fceb3046acda6e07f2566280c4a685dc92dc2d6be17f1a09e77c6407 https://safe.menlosecurity.com/doc/docview/viewer/docNA7D207BF5041cb54518a01bfe08738e8cba095c03485cc02c23eeebc953a1d3ab6fa1df60a55 https://safe.menlosecurity.com/doc/docview/viewer/docNA7D207BF5041cb54518a01bfe08738e8cba095c03485cc02c23eeebc953a1d3ab6fa1df60a55 https://safe.menlosecurity.com/doc/docview/viewer/docNA7D207BF5041a8b3b259c5240bf84cfece2874a82105a9a063c3c2b34edb48fed19813a60214 https://safe.menlosecurity.com/doc/docview/viewer/docNA7D207BF5041a8b3b259c5240bf84cfece2874a82105a9a063c3c2b34edb48fed19813a60214 https://safe.menlosecurity.com/doc/docview/viewer/docNA7D207BF5041a8b3b259c5240bf84cfece2874a82105a9a063c3c2b34edb48fed19813a60214 https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=1002972 https://safe.menlosecurity.com/doc/docview/viewer/docNA7D207BF5041c1e36879cd13b2cf755300e3ada4024523545baf0f56a993c69323035e9b4f60 https://safe.menlosecurity.com/doc/docview/viewer/docNA7D207BF504137e666303ae2462f1cdcfe80d7ca0cd7d79415fd3e5352dc9ab563302af38f05

Form Date Website

DD 1172-2

Application for Identification

Card/DEERS Enrollment

Mar 2017 http://www.dtic.mil/whs/directives/forms/index.htm

I-9 Employment Eligibility Verification

11/14/16 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security

Agreement

Jan 2017 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm

DD 250

Material Inspection and Receiving

Report

Aug 2000 http://dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method / By Whom

5.2.2 Data Capture, Analysis and Reporting

The Contractor shall design and maintain Intake forms for clients and ensure form is used for every Intake (see para 5.2.2.1 and 5.2.2.2).

Develop, compile, and utilize a tracking system for client records, that documents a summary report for each client (para 5.2.2.3).

The Contractor shall track success of employment placements (para 5.2.2.5).

Contractor shall attend all bi-weekly staff meetings for updated information (para 5.2.2.7).

No more than one missed intake form per quarter.

Report is received no later than the 7th of each month and no more than 2 missed report due dates per quarter.

Contractor shall not miss more than 2 meetings out of the year.

Quarterly Reports, Random Inspections /

COR

5.2.3 Coordination of delivery of Employment and Education Counseling and outreach

The Contractor shall identify client employability status and develop individualized plan to strengthen the individual’s career and employment Opportunities.

The Contractor shall coordinate appointments within 2 business days of initial contact. An appointment will be scheduled within one week

No more than one customer complaint regarding response times or customer service per quarter.

No more than two instances of missed

Quarterly Reports, Random Inspections /

COR

http://www.dtic.mil/whs/directives/forms/index.htm http://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-http://dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm of initial contact either in person or virtually (para 5.2.3.1) coverage per month.

5.2.4 Provide Education Referrals

The contractor shall ensure all schools presented to service members and veterans are DOD approved by the educational department.

client meeting per month

Quarterly Reports, Random Inspections /

COR

5.2.5 Community Resources

The Contractor shall maintain and update job listings on weekly basis by region for employment seekers.

The Contractor shall maintain and update educational resources point of contacts listing by region for clients.

No more than two instances of missed listings per month

COR

5.2.6…