Attachment 3_NGB Certification Program Standards 18May22.pdf

NGB Certification Program Standards May18, 2022

Administrative & Management (AM)

The administration and management standards outline the responsibilities of program leadership to foster a culture of transparency, accountability, and responsiveness to the military community; provide oversight of operations; and promote program and operational improvements. The responsibilities set forth in the standards represent the multi-faceted functions that leadership assumes to ensure effective delivery of quality services.

Through sound administration and effective management, the program achieves its vision, mission and strategic goals; assures appropriate use of resources for the good of customers; and remains responsive to the needs of the military community.

Certification Standard Upload Evidence of Compliance On-Site or Telephonic Evidence of Compliance

Applicable Regulations / Service Interpretation

Administrative and Management 1.0:

Program Funds

The program has a system for managing funds in accordance with applicable DoD and Service Regulations and Policies.

COA Reference:

MIL-AM 2

Timeline: As applicable based on program(s) requirement (eg. fiscal law due every three years)

a. Brief Overview of Financial

Management Responsibilities

b. Financial training certificates and/or training transcript from official training site based on financial responsibilities for (but not limited to):

1. Fiscal Law (Army & Air)

2. GFEBS (Army)

3. DEAMS (Air)

4. GPC (Army & Air)

a. Interview SFPD/AFRPMs

b. If assigned to Family

Programs, interview resource manager and/or financial specialist

DOD

DoD 7000.14 (Financial Management Regulation) DoDD 1015.14 Establish & Maintain Non- Appropriated Funds

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 37 Series (all cover financial management) AR 608-1, Army Community Service

NGB Certification Program Standards SOP

May18, 2022

5. DD Form 577 Appointments

6. Summary of GPC Credit Card Inspection

c. Current FY Funding Guidance for programs being certified

Army: Spending Plan Air: FM guidance

d. Results from financial review within current cycle

Army: Annual report and budget submission Air: Status of funds

AR 215-1, Non-Appropriated Funds

AIR

AFI 65-601 ver. 2 (Budget Management for Operations) DAFI 36-3009 (Airman & Family Readiness Centers)

OTHER

Local Policies Joint Travel Regulation (JTR) Federal Acquisition Regulation (FAR) Annual NGB Program/Resource Guidance

Administrative and Management 2.0:

Contracts and Agreements

When needed services are secured through contracts and written service agreements, the program monitors the quality of services provided and reports concerns to oversight entities, when appropriate.

MIL-AM 3

Note: This standard applies to all contracts entered into by the program, or on behalf of the program. This includes contracts with Professional Employer Organizations that place contractors in the program as well as contracts with independent contractors.

Timeline: Ongoing within 12 months

a. Evidence of contract oversight for deliverables and performance, such as contractor authored monthly report.

b. Quality Assurance Surveillance Plan (QASP). Request from COR.

c. Contracts of services ex. Phone services

Air: Narrative

a. Interview SFPD & AFRPM and Family Program staff (providing contract monitoring)

b. Government Technical Monitor (GTM) training attended by SFPD and State level Contracting Officer Representative (COR) and validation completion a how contract services are funded with

QACS/ACYS/VFRA

c. Emails noting deficiencies to (COR).

DOD 5000.02, Operation of Defense Acquisition System Federal Acquisition Regulation (FAR)

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 715-9, Operational Contract Support Planning and Management

AIR

AFFRS Part 5301.601-91, FAR AFI 63-138, Acquisition of Services AFI 64-105, Contingency Contracting Support

OTHER

May18, 2022

NGR 5-1, National Guard Grants and cooperative agreements Public Law 111-84, NDAA

Administrative and Management 3.0:

Community Capacity Building / Needs Assessment

The Military and Family Support Center (MFSC) partners with a diverse group of military and civilian stakeholders to plan and carry out community capacity building initiatives that improve military family readiness (MFR). The MFSC and its stakeholders conduct periodic assessments of community needs and existing resources.

MIL-AM 4.01 & 4.03

Timeline: Every three years

a. Narrative description of community capacity building program

b. Evidence of collaboration with stakeholders, such as meeting notes, agendas, and/or minutes

c. Community capacity building assessment plans

a. Interview SFPD/AFRPM, and other Community Capacity Building Staff, such as Soldier Family Readiness Specialists (SFRS), about involvement in local community collaborations

b. Review MOU(s) with partners (if applicable)

c. Interview with SFPD and/or AFRPM and/or other capacity building staff to understand how individual locations document community partnerships and associated resources

DOD

DoDI 1342.22, Military Family Readiness

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-1 – Army Community Service AR 600-20 – Army Command Policy

AIR

DAFI 36-3009 – Airman and Family Readiness Centers AFI 90-5001 – Integrated Resilience

May18, 2022

Human Resources (HR)

Human resources standards address practices that contribute to the development of a qualified workforce and the promotion of MFR.

Certification Standard Upload Evidence of Compliance On-Site or Telephonic Evidence of Compliance

Applicable Regulations / Service Interpretation

Human Resources 1.0:

Work Environments

The Military and Family Support Center provides an equitable work environment that promotes a high level of staff satisfaction and is supportive of productivity and diversity.

MIL-HR 1

Note: Not applicable for ANG

Timeline: Ongoing within 12 months

a. Narrative of how the Military and

Family Support Center provides an equitable work environment that promotes a high level of staff satisfaction and is supportive of productivity and diversity

b. Emails between staff providing feedback

c. Review evidence that the grievance procedures have been provided to the staff

d. Review tracking mechanism for ensuring staff completion of required trainings:

-New Employee Orientation -Operation Excellence -EEO NO FEAR ACT Training -Ethics

-SHARP

Interview SFPD and/or AFRPM and staff regarding work environment

DOD

DoDI 1342.22, Military Family Readiness

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program

AR 600-20, Command Policy

AIR

All applicable local/OPM HR policy

May18, 2022

Human Resources 2.0:

Background Investigations

The program has a mechanism for tracking completion of required background investigations for government employees, contractors, volunteers, and student interns including specialized screenings for individuals who will be working with children and youth.

MIL-HR 1.03

a. Evidence of procedures inclusive of any special local regulations for tracking completion of required background investigations, such as an SOP

b. Narrative description of how background checks are completed for the program (security office can supply procedures)

c. Review tracking tool for current background check status of all staff, contractors and volunteers

Evidence of background check process (JPAS report/redacted emails etc.)

DOD

DoDM 5200.02 Procedures Personnel Security Program

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

DA PAM 380-67 – Personnel Security Program

AFI 16-1404 – Personnel Security Program

Human Resources 3.0:

Legal Issue Training

Staff who have regular contact with customers receive training on legal issues that affect service delivery, including:

a. mandatory reporting and the identification and documentation of suspected abuse and neglect, as applicable

b. duty to warn, pursuant to relevant professional standards and as required by law

c. the Military Family Readiness program’s policies and procedures on privacy and confidentiality

Timeline: As needed where applicable

Army:

a. Narrative of state specific requirements listed in standard

b. A training or professional development plan for staff that covers the mandatory areas listed in standard in accordance applicable with state laws.

c. Training agendas that include the topics covered by the standard

d. Customer bill of rights and responsibilities

a. Interview SFPD and/or AFRPM and other staff members who work with customers

b. Observe training sign in rosters

DoDI 1342.22, Military Family Readiness DODD 6400.01, Family Advocacy Program DODI 6400.06, Domestic Abuse Involving Department of Defense Military and Certain Affiliated Personnel

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

AR 608-18, The Family Advocacy Program

May18, 2022 specific to the service delivery model

d. the legal rights of customers

COA Reference:

MIL-HR 2.03

Air:

a. AFFIRST Statement of

Understanding

b. Customer Bill of Rights and

Responsibilities

c. Annual training provided by NGB

J1-R-FR(AFRPM Virtual Monthly Training or Core Service Training)

d. State specific information -DTW & training on legal issues

e. Narrative

AIR

DAFI 40-301, Family Advocacy

Applicable state laws

Human Resources 4.0:

Crisis Response Training

Staff receive training , in accordance with Service implementing guidance, on protocols for recognizing and responding to individuals in crisis including:

a. listening and communication techniques

b. assessing needs in crisis situations, including identifying individuals at risk of doing harm to themselves or other

c. procedures for making referrals or mobilizing emergency responders

d. following up with the individual within 24 hours, when appropriate

e. supervisory review of the intervention within 24 hours

MIL-HR 2.08

Note: D & E Typically not applicable

Timeline: Ongoing – Annually

a. Narrative description of trainings available (i.e.: Green Dot- Air, DTW, ACE-ARNG, or Red Cross Psychological First Aid) and program processes to review crisis intervention situations

b. A training or professional development plan for non-contract staff that covers the mandatory areas listed in standard in accordance applicable with state laws

c. Training agendas that include the topics covered by the standard

d. Ex. Chaplains or other organizations providing topic discussion: “Listening techniques”

AFRPM and other staff members who work with customers

b. Observe training sign in rosters and/or staff’s certificates of completion

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-1, Army Community Service AR 600-63, Army Health Promotion

AIR

AFI 90-5001, Integrated Resilience

OTHER

CNGBI 0300-01, National Guard Warrior Resilience and Fitness Program CNGBI 1800.02, National Guard Family Programs

Administrative and Service Environment (ASE)

The administrative and service environment standards provide a model for managing risk through practices such as offering accessible facilities, complying with applicable health regulations and codes, maintaining program facilities in a safe and hygienic manner, and preparing for emergencies.

Certification Standard Upload Evidence of Compliance On-Site or Telephonic Evidence of Compliance

Applicable Regulations / Service Interpretation

Administrative & Service Environment 1.0:

Facility and Equipment Maintenance

The program ensures its facilities and equipment are properly maintained in a safe, hygienic manner.

MIL-ASE 1.06

Note: Outside agencies may be responsible for conducting inspections and managing corrective action, however, the Military and Family Support Center must be able to demonstrate that it reports concerns in a timely manner and makes reasonable efforts to follow-up until corrective action is taken.

Timeline: Ongoing/as required

a. Narrative explaining Family

Programs responsibility relating to maintenance/safety inspections

b. Latest maintenance/Safety inspection report or documentation request for corrective actions (ex:

Maintenance work order request) if stated in narrative or completion log

a. On-site review of facilities for proper maintenance

b. Evidence of corrective actions requester/completed (emails to facility manager/work orders/etc.), if applicable

UFC 4-730-01, Family Service Centers

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 420-1, Army Facilities and Management

AIR

AFMAN 32-1084, Facility Requirements Standards DAFI 32-1024, Standard Facility Requirements

Local policies

May18, 2022

Administrative & Service Environment 2.0:

Emergency Response Plan The Military and Family Support Center maintains an emergency response plan that addresses its immediate response to emergencies affecting its facilities.

MIL-ASE 3.01

Note: This standard applies to the program’s immediate response to emergency situations affecting its facilities and is distinct from the responsibility to manage and oversee an Emergency Family Assistance response in the event of an all hazards incident.

(Emergency situations such as active shooter, bomb threat etc. and/or COOP Plan)

Timeline: As needed

a. Narrative defining/explaining roles and responsibilities of Family Program Staff

b. Annex of State’s Emergency Response Plan that addresses Family Programs/Wing Family Program Building Plan or State Family Program Office’s Emergency Response Plan (should be applicable to all services locations, not just JFHQ and Wings)

c. Documentation of staff training on implementation emergency response plan, such as a class sign in sheet or participation in an emergency response exercise (i.e. active shooter)

d. Staff accountability procedures that are used during an emergency

a. Interview SFPD and/or AFRPM about emergency response procedures/past examples

b. Interview staff as to the location of the Emergency Response Plan and their role

c. Check availability and currency of Emergency Response Plan

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

DA PAM 525-27, Military Operations – Army Emergency Management Program

AIR

AFI 10-2501, Air Force Emergency Management Program

Local policy and plans (State/COOP/Facility)

May18, 2022

Administrative & Service Environment 3.0:

Customer Rights

Customers have the right to fair and equitable treatment including:

a. the right to receive services in a non-discriminatory, culturally responsive, and affirming manner

b. the consistent enforcement of program rules and expectations

c. equal access when requesting and receiving services

MIL-CR 1.07

Timeline: 12 months

Army:

a. Written summary of client rights

b. Procedures for conflict resolution/grievances

Air:

a. AFFIRST Statement of

Understanding

b. Customer Bill of Rights and

Responsibilities

a. Interview SFPD and/or

AFRPM

b. Observe the posted client’s rights and responsibilities and grievance procedures

c. Procedure in place to read to client over the phone as well. (May look different in the 54-however each state/territory provides to clients/customer)

DoDD 5400.07, DoD Freedom of Information Act (FOIA) Program DoDM 5400.07, DoD Freedom of Information Act (FOIA) Program DoD 5400.7-R, DoD Freedom of Information Act Program DoDD 5400.11, DoD Privacy Program OMB Circular No A-130 Revised, Management of Federal Information Resource

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program

AR 25-55, Department of the Army Freedom of Information AR 340-21, Army Privacy Program AR 608-1, Army Community Service

AIR

DAFI 36-3009, Airman and Family Readiness Centers AFMAN 32-1084, Facilities Requirements Standards AFMAN 33-302, Freedom of Information Act Program

Privacy Act of 1974 (5 USC 552a)

May18, 2022

18 USC 1905, Crimes and Criminal Procedure Executive Order 13392, “Improving Agency Disclosure of Information”, December 19, UFC 4-730-01, Family Service Centers

Administrative & Service Environment 4.0:

Adaptation of Services

The program designs and adapts its services, as appropriate, to accommodate the visual, auditory, linguistic, and motor abilities of its customers

MIL-CR 1.09

Timeline: Ongoing

a. Narrative description of available resources to accommodate the needs and abilities of customers

b. SOP for how this is provided

c. Military One Source of this services

AFRPM

b. Observe facility to ensure accommodations fit the needs and abilities of customers

Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 420-1, Army Facilities Management

AIR

AFMAN 32-1084, Facility Requirements Standards DAFI 32-1024, Standard Facility Requirements

OTHER

Section 504, the Americans with Disabilities Act, and Education Reform

Administrative & Service Environment 5.0:

Customer Participation in Services

Customers and a parent or legal guardian, when applicable, participate

a. Narrative/Policy memo SOP for customers regarding policies and procedures for participation in services.

None

May18, 2022 in all service decisions and have the right to:

a. request a review of the services they have received

b. refuse any service or treatment unless mandated by law, court order, or lawful order of a commander

c. be informed about the consequences of such refusal, which can include military disciplinary procedures

MIL-CR 1.10

b. Review SOP/Narrative regarding procedures governing access to customer files

Administrative & Service Environment 6.0:

Limiting Customer Access to Files

When the program determines, based on consistent and objective criteria, that it would be harmful for a customer to review his or her file, and it has been determined that applicable law permits limiting the customer’s access to their record, then:

a. the program director reviews, approves in writing, and enters into the file the reasons for refusal

b. procedures permit a qualified professional to review records on behalf of customers, provided the professional signs a statement that

Narrative/SOP of customer file system’s legal disclosure statement.

a. Interview SFPD and/or

AFRPM

b. Interview Family Programs staff who have access to customer records

DoD Directive (DoDD) 5400.11 , Chapter 4 DODI 1342.22, Military Family Readiness

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-1, Army Community Service AR 340-21, Army Privacy Program AR 25-55, The Department of the Army Freedom of Information Program AR 340-21, Army Privacy Program

May18, 2022 information determined to be harmful will be withheld

MIL-CR 1.12

AFM 33-302 – Air Force Freedom of Information Act Program DAFI 36-3009 – Airman and Family Readiness Centers AFMAN 32-1084 – Facilities Requirements

OTHER

Privacy Act of 1974 (5 USC 552a) 18 USC 1905, Crimes and Criminal Procedure UFC 4-730-01 Family Service Centers

Administrative & Service Environment 7.0:

Service Environment

The service environment is conducive to effectively providing services to customers, both in-person and remotely, in a private and confidential manner and customers are informed of any limitations to privacy and confidentiality due to service delivery locations.

MIL-CR 2.01

Narrative of how the program maintains privacy and confidentiality when providing counseling services.

Evidence that supports this MAY be:

1. policy and procedures regarding confidentiality

2. blank consent forms for recording, photographing, and filming

3. blank release forms for disclosure of confidential information

4. procedures governing access to customer files

5. Customer Bill of Rights and

Responsibilities

Air:

AFFIRST Statement of Understanding

a. Interview SFPD and/or

AFRPM

b. Review redacted customer files to confirm presence of appropriate consent and release forms

Information Act (FOIA) Program DoDM 5400.07, DoD Freedom of Information Act (FOIA) Program DoD 5400.7-R, DoD Freedom of Information Act Program DoDD 5400.11, DoD Privacy Program OMB Circular No A-130 Revised, Management of Federal Information Resource DODI 1342.22, Military Family Readiness

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 340-21, Army Privacy Program

May18, 2022

DAFI 36-3009, Airman and Family Readiness Centers AFMAN 32-1084, Facilities Requirements Standards AFMAN 33-302, Freedom of Information Act Program

OTHER

Privacy Act of 1974 (5 USC 552a) 18 USC 1905, Crimes and Criminal Procedure Executive Order 13392, “Improving Agency Disclosure of Information” UFC 4-730-01, Family Service Centers

Administrative & Service Environment 8.0:

Access to Customer Files

Access to customer files, both electronic and paper, is consistent, and limited to:

a. the customer or a parent or legal guardian

b. Individuals authorized to access specific information on a “need-to-know” basis

c. former clients

d. requests for records of deceased customers

e. auditors and staff from licensing or accrediting bodies consistent with the program’s confidentiality policy

MIL-CR 2.03

Timeline: Ongoing within 12 months

a. Policy and procedures regarding confidentiality

b. Procedures governing access to customer files

AFRPM regarding confidentiality procedures of customer files

b. Observe customer file storage and/or electronic record keeping system (redacted)

Information Act (FOIA) Program DoDM 5400.07, DoD Freedom of Information Act (FOIA) Program DoD 5400.7-R, DoD Freedom of Information Act Program DoDD 5400.11, DoD Privacy Program OMB Circular No A-130 Revised, Management of Federal Information Resource DoDI 1342.22, Military Family Readiness

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family

May18, 2022

AR 25-55, Department of the Army Freedom of Information AR 340-21, Army Privacy Program

DAFI 36-3009, Airman and Family Readiness Centers AFMAN 32-1084, Facilities Requirements Standards AFMAN 33-302, Freedom of Information Act Program

OTHER

Privacy Act of 1974 (5 USC 552a) 18 USC 1905, Crimes and Criminal Procedure Executive Order 13392, “Improving Agency Disclosure of Information” UFC 4-730-01, Family Service Centers

Administrative & Service Environment 9.0:

Client Release Form

The release form for the disclosure of confidential information includes these elements:

a. The name of the customer whose information will be released

b. The signature of the customer whose information will be released, or that of the parent or legal guardian of a person who is unable to provide authorization

Timeline: Ongoing

a. Blank release forms for disclosure of confidential information

b. Policy and procedures regarding duty to warn (additional evidence based on policy and procedures may be: duty to warn forms, client bill of rights, SOU)

AFRPM

b. Review redacted customer files to confirm presence of appropriate consent and release forms, duty to warn forms and/or verify intake procedures to ensure informed customer consent prior to disclosure

DoD 5400.07, DoD Freedom of Information Act (FOIA) Program DoDM 5400.07, DoD Freedom of Information Act (FOIA) Program DoD 5400.7-R, DoD Freedom of Information Act Program DOD 5400.11, DoD Privacy Program DODI 1342.22, Military Family

NGB

Member and Family Readiness Program

May18, 2022

c. The specific information to be released

d. The purpose for which the information is to be used

e. The date the release takes effect

f. The date, event, or condition upon which the consent expires, not to exceed one year from when the release takes effect

g. The name of the person(s) or organizations(s) that will receive the disclosed information

h. The name of the person or organization that is disclosing the confidential information.

i. A statement that the customer may withdraw their authorization at any time except to the extent that action has already been taken

j. Disclosure of information at the request of the individual/subject of the record will be consistent with DoD 5400.11-R, Chapter 4 (C4.1.3.2 and C4.1.4).

MIL-CR 2.06

CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 25-55, Department of the Army Freedom of Information AR 340-21, Army Privacy Program AR 608-1, Army Community Service

AIR

DAFI 36-3009, Airman and Family Readiness Centers AFMAN 32-1084, Facilities Requirements Standards AFMAN 33-302, Freedom of Information Act Program

OTHER

Privacy Act of 1974 (5 USC 552a) 18 USC 1905, Crimes and Criminal Procedure Executive Order 13392, “Improving Agency Disclosure of Information”, December 19, Emergency Family Assistance (EFA)

The EFA response coordinates the delivery of essential services, support, and information to DoD personnel affected by an all-hazards incident virtually and/or through the establishment and oversight of a centralized EFAC.

Certification Standard Upload Evidence of Compliance On-Site or Telephonic Evidence of Compliance

Applicable Regulations / Service Interpretation

Emergency Family Assistance 1.0:

Plan

The program has a written EFA plan for activating, sustaining, and concluding the EFA response.

MIL-EFA 1.01

Timeline: Plan reviewed within the last 12 months

a. Written narrative of Family

Programs roles and responsibilities within EFA mission which meets standards outlined IAW DoDI 1342.22, AR 608-1 Army Community Service, and DAFI 36-

b. Proof of evidence for Emergency Family Assistance Plan through one of the following:

1. EFA Plan (can be front page and signature)

2. Intra-service Agreement

3. Memorandum of

Understanding/Agreement with host unit or

4. Proof of Collaborative Partnership with Joint Operations Center.

a. Interview SFPD/AFRPM

b. Demonstrate staff’s ability to access plan

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-1, Army Community Services

AIR

DAFI 36.3009, Airman and Family Readiness Centers AFI 10-2501, Air Force Emergency Management Program AFM 10-2501, Air Force Incident Management System (AFIMS) Standards and Procedures IEMP 10-2, Air Force Emergency Management Planning Tool

May18, 2022

Emergency Family Assistance 2.0:

Training

Staff are trained on and familiar with the EFA plan and their roles and responsibilities in supporting DoD personnel in the event of an all-hazards incident.

MIL-EFA 1.02 & MIL-EFA 2.04

Timeline: Within the last 12 months

a. Training plan or curricula

Army:

• State specific plan

• Documentation of staff training on the EFA plan

Air:

• New AFRPM orientation, AFPAAS, virtual monthly trainings

b. Evidence of participation in training, such as certificates or sign in roster

Air: Narrative

Interview SFPD or AFRPM and staff to ensure an understanding of training requirements and role in EFA

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-1, Army Community Services

AIR

DAFI 36.3009, Airman and Family Readiness Centers AFI 10-2501, Air Force Emergency Management Program AFM 10-2501, Air Force Incident Management System (AFIMS) Standards and Procedures IEMP 10-2, Air Force Emergency Management Planning Tool

Emergency Family Assistance 3.0:

Response Information

The EFA response ensures customers have access to information using a variety of formats throughout the EFA response. The EFA response includes access to information on:

a. stress and coping; manage crisis, depression, anxiety, substance use and misuse and seeking help for child abuse and neglect and

a. Index of available materials:

• Stress and Coping

• Managing a crisis

• Substance Use and misuse

• Military OneSource resources

b. Narrative describing how might the Director and staff provide materials to customers or how customers access this information

a. Interview staff to ensure access to materials for distribution

b. Review of materials located in Discovery Center/Resource Binders

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-1, Army Community Services

May18, 2022 domestic or intimate partner abuse

b. post-traumatic stress and/or post-traumatic stress disorder (PTSD)

c. pediatric bereavement

d. behavior anger management

e. signs and symptoms of mental health issues

COA Reference:

MIL-EFA 4.01 & MIL-EFA 4.04

AFI 36.3009, Airman and Family Readiness Centers AFI 10-2501, Air Force Emergency Management Program AFM 10-2501, Air Force Incident Management System (AFIMS) Standards and Procedures IEMP 10-2, Air Force Emergency Management Planning Tool

Financial Readiness Program (FRP)

Financial readiness programs provide financial literacy training and education, personal financial counseling, and I&R services to assist members in developing skills and strategies to fulfill their financial obligations, meet financial goals, and maintain their financial and mission readiness.

Certification Standard Upload Evidence of Compliance On-Site or Telephonic Evidence of Compliance

Applicable Regulations / Service Interpretation

Financial Readiness Program 1.0:

Individualized Assessment

Customers seeking financial counseling participate in an individualized assessment during the counseling session that is culturally responsive and includes, as appropriate:

Timeline: Documentation must have occurred within the last 12 months prior to upload date

Note: Not applicable for ARNG

a. States with PFR, AFCPE, or

FINCERT certified staff will:

1. narrative which describes financial counseling

a. States with PFR, AFCPE, or FINCERT certified staff will:

1. Interview

SFPD/AFRPM for an understanding of Financial Readiness Program services

2. Certified staff will explain process of

DOD

DoDI 1342.22, Military Family Readiness DoDI 6490.06 – Enclosure 3, Counseling Services for DoD Military, Guard and Reserve, Certain Affiliated Personnel and their Family Members DoDI 1322.34, Financial Readiness of Service Members

May18, 2022

a. an evaluation of the customer’s request for service and their stated goals

b. a review of relevant documentation provided by the customer pertaining to the need for service

c. an evaluation of income, expenses, assets, liabilities, and debt-to-income ratio as appropriate

d. determination of the need for related service referrals

MIL-FR 2.01 & MIL-FR 2.03

procedures indicating whether the Family Programs consists of any financially certified staff and/or PFC usage

2. Intake Forms:

• Statement of Understanding

• Personal Readiness Inventory

3. Assessment tools, budget sheet templates, and any other pertinent information as used by financially certified staff

4. Proof of staff certification for financially certified staff (PFR, AFCPE, or FINCERT)

b. States with no PFR, AFCPE, or FINCERT certified staff:

1. Provide narrative which describes how financial needs are dealt with

2. Resource and Referral procedures for programs without financially certified staff handling financial needs

3. Select and review 3 random Financial Readiness worksheets of customers whose state has a certified staff. If required, after selection of customer, their worksheet can be redacted prior to certifier’s review.

b. States with no PFR, AFCPE, or FINCERT certified staff:

1. Interview

SFPD/AFRPM on procedures of how customers with financial needs are handled

Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

Refer to DoDI 1342.22, Military Family Readiness

AIR

DAFI 36-3009, Airman and Family Readiness Centers ANG Desktop Guide Personal Financial Readiness Desktop Guide

Financial Readiness Program 2.0:

Financial Plan

An assessment-based financial plan is completed with the customer that:

a. is tailored to the goals, interests, and needs of the customer

Timeline: For past 12 months

Note: Not applicable for ARNG

a. States with PFR, AFCPE, or

FINCERT certified staff will:

a. States with PFR, AFCPE, or FINCERT certified staff will:

1. Interview certified staff for an understanding of

DOD

DoDI 1322.34, Financial Readiness of Service DoDI 1342.22, Military Family Readiness DoDI 1322.34, Financial Readiness of Service Members

May18, 2022

b. considers factors associated with significant life events

c. focuses on timely resolution of the needs presented

d. considers the urgency of the problem and the amount of counseling or assistance needed to achieve appropriate results

e. is provided to the customer with a copy maintained in the customer’s file, if applicable

MIL-FR 3.01

1. Blank financial assessment form

2. PFR Desktop Guide

b. States with no PFR, AFCPE, or

FINCERT certified staff: N/A

Financial Readiness Program services

2. Review of procedures when dealing with creating an assessment-based financial plan

b. States with no PFR, AFCPE, or FINCERT certified staff: NA

Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AIR

DAFI 36-3009, Airman and Family Readiness Centers ANG Desktop Guide Personal Financial Readiness Desktop Guide

Financial Readiness Program 3.0:

Money Management Information

The Financial Readiness Program offers information on money-management including information about:

a. budgeting

b. maintaining adequate financial records

c. making financially responsible consumer decisions and consumer purchases

d. savings, including saving for emergencies, periodic expenses, and long term goals

e. banking, credit management and debt management

MIL-FR 4.03

Timeline: Within the last 12 months

a. Programming curricula list

Army:

• SFRS Resource List for Financial Readiness Referrals Ex. (MARRS)

• Resources information obtain from FINRED, Milsuite

Air:

• Air Force Standardized curriculum list per DAFI 36-

• Customized installation curriculum list

b. Financial readiness educational materials list

c. Schedule of training/workshops/classes, if offered

Interview SFPD or AFRPM regarding established procedures for financial readiness program.

DoDI 1322.34, Financial Readiness Service DoDI 1342.22, Military Family Readiness

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

Refer to DoDI 1342.22

DAFI 36-3009

PFR Desktop Guide

May18, 2022

-Email Distribution -Publication Awareness (Mil Suite)

d. Attendance/sign-in sheets Army: N/A

Financial Readiness Program 4.0:

Financial Management Information

The Financial Readiness Program offers information on financial management planning including information about:

a. investing

b. tax considerations

c. insurance needs

d. financing educational goals

e. preparing for transition or retirement

f. how to evaluate and select assistance with in-depth financial planning needs

g. retirement planning, including the Blended Retirement System, lump sum, TSP, and Survivor Benefit Plan

h. major purchases

COA Reference:

MIL-FR 4.04

Timeline: For past 12 months

a. Financial readiness educational materials list, i.e. handouts, brochures, fact sheets

b. Programming curricula list Army:

• Upload financial education resource/referral POC list

Air:

• Air Force Standardized curriculum per DAFI 36-3009 Customized installation curriculum

c. Schedule of training/workshops/classes

Army: If applicable

d. Attendance/sign-in sheets, redact

SSN and home address, if annotated

Army: N/A

a. States with PFR, AFCPE, or FINCERT certified staff will:

1. Interview certified staff for an understanding of Financial Readiness Program services

2. Review of procedures when dealing with financial assistance

3. Ensure materials, resources, are on display and available

b. States with no PFR, AFCPE, or FINCERT certified staff:

NA

DoDI 1322.34, Financial Readiness Service DoDI 1342.22, Military Family Readiness

DODI 1322.34

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

Refer to DoDI 1342.22

AIR

DAFI 36-3009, Airman and Family Readiness Centers ANG Desktop Guide PFR Desktop Guide

Financial Readiness Program 5.0:

Information and Referral on Financial Legal Affairs

The Financial Readiness Program offers legal affairs information and referral on the following topics:

Timeline: For past 12 months

a. Financial readiness educational materials list

b. Resource or referral contact template

Information available at JFHQ(s), and other locations

DODI1322.34 Financial Readiness Service DODI 1342.22, Military Family Readiness

May18, 2022

a. estate planning

b. power of attorney, wills and trusts

c. predatory lending and practices prohibited pursuant to Chapter 50 of Title 50, U.S.C., also known as the “Servicemembers Civil Relief Act”, and Section 987 of Title 10, U.S.C., also known as the “Military Lending Act”.

d. Contract execution and dispute resolution, to include sales, credit and housing

MIL-FR 4.05

Refer to DoDI 1342.22, Military Family Readiness

DAFI 36-3009, Airman and Family Readiness Centers

PFR Desktop Guide

Deployment Assistance Program (DAP)

The program provides all mobilizing, activating, and deploying Service members and their families with services and support during all phases of deployment.

Evidence of Compliance

Applicable Regulations / Service Interpretation

Deployment Assistance Program 1.0:

Deployment Information and Referral

The program provides information on the following topics, either directly or by referral, as appropriate to the

a. Operational/regulation documentation regarding Deployment Assistance Program service delivery

Army:

• Organizational YRP SOP

Interview SFPD, AFRPM and/or staff.

DoDI 1342.28, DOD Yellow Ribbon Reintegration Program (YRRP)

NGB

CNGBI 1801.01, Yellow Ribbon Reintegration Program

May18, 2022 customer’s needs and the phase of deployment:

a. Changes in roles and responsibilities

b. Communication maintenance issues and technology for staying in touch

c. Stress and anger management strategies; coping strategies

d. Suicide prevention and behavioral health screenings, intervention, and treatment

e. Medical and dental benefits; legal assistance

f. Personal security and/or safety

g. Practical suggestions for reducing loneliness and isolation

h. Available services and supports and how to access them

i. Reintegration

j. interpersonal skills in marriage and parenting

k. financial management before, during, and after deployment

COA Reference:

MIL-MLSE 5.04

• Narrative of procedures for deploying members, or supporting documentation 30+ days

• Educational resources Air:

• Narrative of procedures for deploying members 30 + days

b. Evidence from narrative, i.e.

agenda with description and/or provide referral contact information

c. Schedule of dates for Deployment events within current timeline.

d. Attendance or sign-in sheets, if available from YRP and or other events

CNGBM 1801.01, NG Yellow Ribbon Reintegration Program Events and Activities CNGBI-1800-02, National Guard Service Member and Family Readiness Program

AR 600-8-101, Personnel Processing

AIR

DAFI 36-3009, Airman and Family Readiness, AFI 10-403, Deployment Planning and Execution Deployment Support Operation Guide

OTHER

Deployment Assistance Program 2.0:

Deployment Outreach Communication

There is an ongoing outreach, communication, activities, and events with deploying and deployed units, Service members, and the families of

Note: This standard refers to outreach conducted to deployed families.

Timeline: For last 12 months

a. Interview SFPD, AFRPM and/or staff regarding methods of outreach and communication

b. Spot check documentation of methods identified

DOD

DoDI 1342.28, DOD Yellow Ribbon Reintegration Program (YRRP)

NGB

CNGBI 1801.01, Yellow Ribbon Reintegration Program

May18, 2022 deployed individuals throughout all phases of deployment.

COA Reference:

MIL-MLSE 5.03

a. Narrative regarding outreach initiatives for identifying and engaging customers

b. Evidence based on narrative for example supporting events information, as applicable

c. Available services and supports and how to access the them through

(MARRS)/(AFFIRST)

CNGBM 1801.01, NG Yellow Ribbon Reintegration Program Events and Activities CNGBI-1800-02, National Guard Service Member and Family Readiness Program

AR 600-8-101, Personnel Processing

AIR

DAFI 36-3009, Airman and Family Readiness, AFI 10-403, Deployment Planning and Execution Deployment Support Operation Guide

Transition Assistance Program (TAP)

The program coordinates access to an array of workshops, assessments, services, and supports to prepare separating Service members and their families for the transition from active duty to civilian life.

May18, 2022

Certification Standard Upload Evidence of Compliance On-Site or Telephonic Evidence of Compliance

Applicable Regulations / Service Interpretation

Transition Assistance Program 1.0:

Pre-Separation Counseling

The program provides pre-separation counseling to eligible Service members to:

a. Complete initial counseling and self-assessment

b. Complete their Pre-separation

Counseling Checklist

c. Develop an Individual Transition

Plan with Pathway Tiers identified

MIL-MLSE 6.01

Note: Not applicable for ARNG.

Air Note: Units do not keep the Individual Transition Plan or other hard copy files. The files are electronic in DoD TAP and / or

AFFIRST.

Air:

a. Narrative of the TAP process at the WING level

b. Pre-separation briefing

c. Current TAP By-law inspection

Army: N/A

Air:

a. Review regulatory/operation guidance governing the Transition Assistance Program

b. Review documentation of pre-separation counseling (customer files, completed forms, individual transition plans)

DoDI 1332.35, Transition Assistance for Military Personnel

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

N/A - DoDI 1332.35 Paragraph 1.1 Applicability, b. Does not apply to members of the Army National Guard serving in accordance with Title 32, U.S.C.

AIR

DAFI 36-3009, Airman and Family readiness Centers DoDI 1332.35_AFI 36-3037, Transition Assistance for Military Personnel Current TAP Desk Guide

OTHER

Public Law 112-239 Section 513 – Availability of TAA to assist members of Reserve Components on Title 10 for 180 days.

Transition Assistance Program 2.0:

Pre-Separation Counseling Forms

Air Note: Do not keep files of TAP paperwork

DOD

DoDI 1332.35, Transition Assistance for Military Personnel DODI 1342.22 Military Family Readiness

May18, 2022

The program documents pre-separation counseling using DD Form 2648 and completed forms are:

a. Signed by the customer and his or her counselor

b. Customer provided a copy

c. Documents warm hand-over, as appropriate

d. Documents tier for selected pathway

e. Documents Capstone, with a

Commander’s signature

f. Updated to reflect progress

g. Filed in accordance with DoD or

Service policy guidelines

MIL-MLSE 6.02

Air: TAP Desk Guide

a. Review documentation of pre-separation counseling process

b. Tap By-law inspection (MICT TAP Checklist)

N/A - DoDI 1332.35 Paragraph 1.1 Applicability, b. Does not apply to members of the Army National Guard serving in accordance with Title 32, U.S.C.

AIR

DAFI 36-3009, Airman and Family Readiness Centers DoDI 1332.35_AFI 36-3037, Transition Assistance for Military Personnel TAP Desk Guide

Transition Assistance Program 3.0:

TAP Information and Referral

The program provides customers with information on transition related services, including:

a. Relocation services

b. Financial counseling or assistance

c. Employment Assistance including career coaching and planning, resume writing, interview preparedness, and job search strategies

d. Providing statement of benefit for which the member may be entitled

e. Military and civilian social service resources

Air: Previous response

a. Narrative of process for assigning tier level for TAP based on counseling tool assessment

b. TAP Counselor tool

c. Transition Assistance Initial Self- Assessment Worksheet (DoD Form)

Verify narrative process on how to provide resources to Airmen based on tier levels

DoDI 1332.35, Transition Assistance for Military Personnel

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

N/A - DoDI 1332.35 Paragraph 1.1 Applicability, b. Does not apply to members of the Army National Guard serving in accordance with Title 32, U.S.C.

May18, 2022

f. Non-medical individual and family counseling

MIL-MLSE 6.04

DAFI 36-3009, Airman and Family Readiness Centers DoDI 1332.35_AFI 36-3037, Transition Assistance for Military Personnel

Employment Assistance Program (EAP)

The program works with customers to identify and achieve their education and career goals.

Evidence of Compliance

Applicable Regulations / Service Interpretation

Employment Assistance Program 1.0:

Labor Market Information

The program provides the customer with relevant labor market information, including current job listings with salary levels and opportunities for advancement, to assist them in exploring career opportunities that will meet their financial needs.

MIL-MLSE 7.03

a. Narrative of referral services information may include ESP report, etc.

(to include contacts list)

b. Narrative or description how you providing this service or resources to the services members/families

c. Examples of marketing information provided if applicable

Interview SFPD, AFRPM, and/or staff on narrative of referral services

DoDI 1342.22 Military Family Readiness

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-1, Army Community Center

AIR

DAFI 36-3009, Airman and Family Readiness Employment Assistance Desk Guide

Public Law 112-239 Section 513 – Availability of TAA to assist members of Reserve

Employment Assistance Program 2.0:

Civilian Employer Information and Awareness

The program informs the civilian community of the benefits of hiring separating Service members and military family members; and promotes awareness among employers of their unique challenges and needs.

MIL-MLSE 7.04

Narrative of referral services process and/or staff on informational delivery to the community.

DoDI 1342.22 Military Family Readiness

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-1, Army Community Center

AIR

DAFI 36-3009, Airman and Family Readiness Employment Assistance Desktop Guide

OTHER

Public Law 112-239 Section 513 –

Employment Assistance Program 3.0:

Employment Education Program Information

The program provides information on the following educational programs, as appropriate to the needs of the customer:

Timeline: For last 12 months

a. Narrative of referral services to include entities information utilized.

b. Marketing/information materials that cover topics.

c. Certificate of training, if applicable

a. Interview SFPD, AFRPM, and/or staff.

b. Check to see if marketing/informational material are easily accessible, i.e. out in public area/lobby.

DoDI 1342.33 Military Family Readiness

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program

May18, 2022

a. Degree or certificate programs, both in-person and virtual

b. Steps towards licensure

c. Skilled trade or apprenticeship classes

d. English as a Second Language (ESL) courses

e. General Education Development

(GED) or high school courses

MIL-MLSE 7.06

AR 608-1 Army Community Service

ARMY AR 608-1, Army Community Center

AIR

DAFI 36-3009, Airman and Family Readiness Employment Assistance Desktop

OTHER

Public Law 112-239 Section 513 –

Employment Assistance Program 4.0:

Employment Search Support

The program supports the customer’s search for employment by helping him or her develop a job search strategy and improve job search skills including:

a. Resume writing and how to complete an application

b. Interview and negotiation techniques

c. How to locate and successfully use job, employer, and market research

d. Marketing oneself

e. Network

f. Accessing online resources

MIL-MLSE 7.08

a. Narrative of services provided or

SOP

and/or staff on job search strategy

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-1, Army Community Center

AIR

DAFI 36-3009, Airman and Family Readiness

OTHER

Public Law 112-239 Section 513 –

May18, 2022

Personal and Family Life Education (PFLE)

The program provides educational, enrichment, and prevention services to military families, Service members, and couples to help them: build and maintain healthy relationships; strengthen interpersonal competencies, problem solving skills, and help-seeking behaviors; and master respective roles, tasks, and responsibilities throughout the family life cycle.

Certification Standard Upload Evidence of Compliance On-Site or Telephonic Evidence of Compliance

Applicable Regulations / Service Interpretation

Personal and Family Life Education 1.0:

Local Needs Assessment

The program conducts a local needs assessment and offers educational, enrichment, or prevention services that address the needs and preferences of its customer.

MIL-MLSE 8.01

a. Results of needs assessment

b. Class schedules which support the outcome of the needs assessment

c. Narrative of information resources and referral procedures

Interview SFPD, AFRPM and/or staff

NGB

CNGBI-1800-02, National Guard Service Member and Family Readiness Program CNGBM-1800-02, Maintaining the Family Readiness System

ARMY

AR 608-18, Army Family Advocacy Program

AIR

DAFI 36-3009, Airman and Family Readiness Centers

Personal and Family Life Education 2.0:

Prevention Activities

Note: Not applicable for ARMY or AIR National Guard - Prevention programs are not within Family Programs.

Non-Medical Individual and Family Counseling (NMIFC)

Non-medical individual and family counseling is short-term and solution-focused counseling provided to individuals, couples, and families. Emphasis is on helping customers cope with the stresses of daily living and adapt to the military lifestyle through personal growth, positive development, and improved individual and family functioning.

Certification Standard Upload Evidence of Compliance On-Site or Telephonic Evidence of Compliance

Applicable Regulations / Service Interpretation

Non-Medical Individual and Family Counseling 1.0:

Initial Contact