CloudTenantInfrastructureSupport_RFIv1.pdf

Request for Information (RFI)

Cloud Tenant Infrastructure Support Version 1.0

Issued by the Defense Finance and Accounting Service

A. PURPOSE

DFAS is currently seeking input from industry pertaining to personnel to conduct Operation & Management (O&M) of the DRAS-M IL-5 cloud hosted tenant infrastructure. DFAS is seeking capability statements from potential sources and seeking industry engagement to determine the availability of and level of interest in providing this support. This market research is part of DFAS acquisition planning efforts and may help inform development of a potential future requirement.

B. BACKGROUND

The DFAS Payroll Services (PS) Directorate provides critical support in the execution of the DFAS mission of providing accurate and timely payments to 2.9 million military retirees and their eligible surviving beneficiaries. The Defense Retired and Annuitant Pay System (DRAS)information system provides provide accurate and timely Pay services for Military service members, retirees and annuitants.

To improve the overall quality of DoD financial management through modernization, elimination of redundancies and consolidation of mainframe submodules of the current legacy DRAS hosted mainframe system, the resulting DRAS-Modernization (DRAS-M) information system will be hosted within a commercial Cloud Service Provider (CSP).

C. OBJECTIVES/REQUESTED INFORMATION

DRAS-M faces challenges because the DRAS-M Table of Organization of Government personnel has focus on application operations and development, and database entry. DRAS-M is seeking to a contract for personnel to conduct Operation & Management (O&M) of the DRAS- M’s IL-5 cloud hosted Tenant infrastructure.

In addition to meeting project objectives, the contractor shall:

•Consistently take steps to understand the business issues and opportunities of DRAS-M and how they are supported and affected by the services associated with this T.O.

•Ensure delivery of required products and services in accordance with (IAW) the Performance Requirements Summary (PRS) and Performance Work Statement (PWS).

•Work collaboratively with other contractors, Government representatives, and business partners to achieve T.O. objectives.

•Resolve the complexities and difficulties characteristic of implementing, integrating, supporting, maintaining, and securing the resources and services provided under this T.O.

•Continuously and proactively improve the services required with this T.O. and the associated business value through innovative support and service in coordination with the Contracting Officer’s Representative (COR).

•Establish and maintain a collaborative working relationship with DFAS affording continual process improvements.

•Recommend ways to improve the DRAS-M mission, enhance customer satisfaction, and reduce cost.

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•Continuously improve performance, reliability, security, and cost reduction of the services provided throughout the T.O. period of performance.

•Be flexible in meeting dynamic DRAS-M requirements.

•Provide a management information system that provides accurate information, in coordination with, and when requested by the COR, concerning the services being provided, the measurement of those services against defined service level agreements, and the prices associated with those services.

Please respond to the contacts listed below.

Vendors should submit their questions and responses via email to charolyn.l.jackson.civ@mail.mil (copy: eric.j.filion.civ@mail.mil).

Questions due by: 12pm EST, Wednesday, April 2nd, 2025 Responses due by: 12pm EST, Wednesday, on April 9th, 2025.

Disclaimer: This request for information is for market research purposes only. This is not a solicitation. Information received from this notice will not be disclosed outside the government.

D. SCOPE

The contractor shall provide the following personnel for the following mission:

1. Project Management Support

2. Core Infrastructure Support Services

3. Cyber Security Infrastructure Support Services

Please refer to the attached Draft PWS for a full breakdown of scope and requirements.

ATTACHMENTS:

1. Draft Performance Work Statement

2. Draft Performance Requirement Summary

E. INFORMATION REQUESTED

Information is hereby requested to gain information about goods and services available to satisfy the requirements and questions in paragraphs C. OBJECTIVES/REQUESTED INFORMATION, and D. SCOPE. Also, within your response to this RFI please include recent and relevant mailto:eric.j.filion.civ@mail.mil

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contracts (last 3 years), including the contract number, and dollar value for procurements you have offering this service. Please provide any contract vehicles available to the Government for the procurement of these types of services, to include General Service Administration (GSA) Federal Supply Schedules (FSS), or any other Government Agency contract vehicle. Please include any recommended common industry performance standards.

F. RESPONSES

Responses to this RFI shall address all items listed in sections C. OBJECTIVES/REQUESTED INFORMATION, and D. SCOPE and shall not exceed 5 pages. Responses shall be e-mailed as either a PDF or MS Word attachment and must include a cover letter with the institution name, points of contact (address, phone number, and e-mail), DUNS Number and CAGE code. DFAS requests a response by April 9, 2025. DFAS may establish a dialog with vendors to gain a better understanding of their service offerings. In turn, responding vendors may engage in dialogue with DFAS to gain a better understanding of the environment.

PLEASE NOTE: Please provide responses which answer the questions in the above sections.

Unsolicited sales-oriented types of presentations are undesired. Gantt charts included for project plans and any other PowerPoint style graphics should be pasted as inline images into the MS Word or PDF document. Landscape mode will suffice for wide layout charts.

G. DISCLAIMER

This is a request for information only. It is not a Request for Proposal, a Request for Quotation, an Invitation for Bids, a solicitation, or an obligation on the part of the Government to acquire any products or services. No entitlement to payment of direct or indirect cost or charges to the Government will arise as a result of a contractor submission of responses to this announcement or the Government’s use of such information.

In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI. All information received in response to this RFI that is marked Proprietary will be handled accordingly.

Responses to the RFI will not be returned. At this time, questions concerning the composition and requirements for future RFIs will not be entertained.