CLIN 004A PWS.docx

INTEGRATED SERVICE CENTER CONTRACT

Enterprise Wireless Program Support

TASK ORDER CLIN 4A

PERFORMANCE WORK STATEMENT

in support of

FEDERAL AVIATION ADMINISTRATION

OFFICE OF INFORMATION AND TECHNOLOGY

ISC Contract 692M15-20-D-00004 Task Order # 692M15-25-F-00061

U.S. DOT Federal Aviation Administration

U.S. DOT Federal Aviation Administration Table of Contents

– Task Order PWS Page 10 Introduction The Federal Aviation Administration (FAA) has successfully implemented a secure wireless solution across the enterprise, enabling mobility for a significant portion of its workforce and fulfilling its mandate to provide wireless access capabilities agency-wide. To maintain, enhance, and expand this capability, the FAA’s Office of Infrastructure and Operations (AIF) requires contractor support for the ongoing operation, optimization, and life cycle management of the Integrated Wireless Internet Access Point (WIAP) Network and associated Wireless controllers.

Scope of Work The Contractor must provide comprehensive technical, operational, and engineering support services for the WIAP Network. This includes planning, design, installation, configuration, integration, life cycle management, and Tier 2 network operations support. To support these efforts, the Contractor must also perform predictive and on premises site surveys, capacity planning, and related activities necessary to maintain and improve the FAA’s enterprise wireless infrastructure.

The scope of this Task Order also includes installation and configuration services for the Cisco Wireless Access Points (WAP) and Wireless Controllers at Federal Aviation Administration (FAA) facilities. While Cisco is the current vendor, the scope remains flexible to accommodate changes in vendor or device type as directed by the Government. The Contractor shall maintain full adaptability to support such changes without disruption to FAA operations.

At a minimum, this support includes the following:

a. Program support for the FAA WLAN Program

b. Conduct Post-installation Site Surveys for new installation sites only. Additional sites may be requested as positive progress on the completion of the current list proceeds.

c. Perform on-site and predictive site surveys for new and existing facilities (where applicable)

d. Conduct on-premises wireless network signal analysis, and validation to confirm performance and coverage areas Installation of Cisco WAPs, Wireless Controllers and associated devices in accordance with FAA standards and site-specific requirements Configuration of WAPs and wireless controllers by applying FAA-approved configurations, and profiles to ensure consistent enterprise operationsOn-site and remote troubleshooting to diagnose installation issues, RF interference, configuration conflicts and connectivity problems.

Rack and stack all Cisco wireless switches and if present, network switches up to five, at facilities as directed by the Government.

e. Install wall mounted racks, (where applicable)

f. Re-terminate existing cables and re-organize racks: replace patch cables and re-order stacks (as directed by the Government)

g. Perform Low Voltage Structured Cabling:

· Rack installations

· Cable terminations

· Cable testing

· Patch panel/cable labeling

· Documentation for cable paths, terminations, rack elevations, cable test results

h. Coordinate with the FAA Network Operations Team to integrate the Cisco Switches and Wireless Controllers into the existing FAA network

i. Removal, inventory and shipment of old hardware and cable to include but not limited to aging Cisco WAP’s, Wireless Controllers and Switches

j. Provide IT Asset Management services related to all aspects of financial, contractual and inventory functions.

k. Perform Regional Team Lead (RTL) Duties – Including, but not limited to:

· Schedule and attend pre/post installation meetings

· Obtain Floor Plans from facility or Digital Network Architecture (DNA) Center (if available) and upload to MS Teams site

· Create Work Request Review (WRR) and Project Risk Plans (PRP) (when requested by site)

· Upload Installation Bill of Materials (iBoM) and Electronics Bill of Materials (eBoM) to MS Teams site

· Coordinate with the Network Operations Team (NetOps) within 30 days prior to installing the switch replacement when switch replacement is needed

· Manage the meeting questionnaire and post to the MS Teams site

· Email meeting minutes to all parties

· Provide wireless resource links to customers

· Create Wireless Change Requests (CRs) in ServiceNow Install, maintain LCM, and excess Uninterruptable Power Supplies (UPS) supporting wireless Mission Support network switches, WAPs, and Wireless controllers.

References The Contractor must adhere to the FAA Orders, standards, guidance, and reference materials specified herein, as applicable to this PWS, under the guidance of the Contracting Officer’s Representative (COR). These references may be updated or revised during the Task Order period of performance; the Contractor must adhere to the most current versions provided by the FAA.

a. Orders and Notices, Laws, Regulations, Policies, or Guidance:

(1) The FAA Orders and Notices applicable to performance of this Task Order are listed in ISC Contract Exhibit C-012: Reference Information – Applicable Directives.

(2) Documents applicable to the performance of the work described in this PWS are:

· FAA order 1370.121B FAA information Security and Privacy Program and Policy 4/18/2022;

· FIPS 199: New Standards for Security Categorization of Federal Information and Information Systems dated 9/22/2015;

· NIST Special Publication 800-53 Rev. 5 Recommended Security Controls for Federal Information Systems, dated 9/23/2020;

· NIST Special Publication 800-153, Guidelines for Securing Wireless Local Area Networks (WLANS), dated February 2012; and

· NIST Special Publication 800-94, Guide to Intrusion Detection and Prevention Systems (IDPS), dated July 2012

(3) Worldwide Web Consortium, Web Content Accessibility Guidelines (WCAG): https://www.w3.org/WAI/intro/wcag.php

b. ID Badge Online Application: https://my.faa.gov/org/linebusiness/ash/programs/id_badge.html

c. Forms: https://employees.faa.gov/tools_resources/forms/

d. ISC IDIQ 2.0 Contract Exhibits in Section C.6 are included by reference for additional information.

Task Requirements The Contractor must provide a qualified workforce to perform the tasks described in the following sections. All references to “days” throughout this document are business days unless otherwise specified.

The Contractor must provide appropriately badged technicians unless otherwise authorized by the FAA.

Enterprise Wireless Program support tasks include, but are not limited to, the following tasks:

Task Order Management Support The Contractor must administer and manage the work performed under this Task Order to ensure timely and effective performance. In coordination with the FAA, the Contractor must organize, plan, schedule, implement, control, analyze, and report on all elements of the Task Order. The Contractor must participate as a member of a government-led team as requested by the COR/Technical Point of Contact (TPOC).

Wireless Project Plans The Contractor must prepare and maintain detailed Project Plans upon request from the FAA in support of temporary initiatives aimed at delivering a unique product, service, or result. The plans must outline the proposed processes for planning, managing, and performing all work efforts. The Project Plans generally include, but are not limited to, the following tasks:

a. Description of the planned and on-demand work.

b. Identification of process steps required for completing the work.

c. Description of the staffing resources allocated to planned work and on demand work.

d. Rationale for the project organization, staff utilization, and other resource allocations.

The Contractor must keep Project Plans current and managed in a location accessible by the FAA.

Meetings The Contractor must attend and participate in meetings as necessary or required by the Contracting Officer’s Representative (COR) or Technical Point of Contact (TPOC) to ensure the successful execution of this Task Order. In addition, the Contractor must:

If required, participate in the Task Order Kick-Off Meeting, scheduled by the COR and attended by the FAA, the COR, and the Contractor The purpose of this meeting is to review project requirements, scope of work, deliverables, and performance standards and evaluations criteria.

Participate in weekly Task Order Management Meetings with and scheduled by the FAA to:

(1) Track status, identify and report corrective action for issues, and report on plans for future changes.

(2) Provide actionable recommendations for improvements or changes to enhance performance or efficiency.

Project Management Team (PMT) Meetings. Project Management Team meetings will be held weekly with the AIF PM. These meetings will be scheduled by the AIF PM.

For all formal meetings, including the task order kick-off and management meetings, the Contractor must provide meeting minutes for COR review within 5 days after the meeting. For informal or ad hoc meetings, minutes will only be required if noted in the meeting subject line in the calendar invite.

Quality Control Plan The Contractor must maintain a Quality Management System (QMS), in accordance with the QMS requirements described in the Program Management Support (PM) documentation and additional activities specified below. The approach for quality control includes, but is not limited to the following:

a. Approach for meeting performance requirements in this document.

b. Metrics and techniques for measuring quality and performance.

c. Approach for eliminating the causes of unsatisfactory performance.

Task Management The Contractor must provide program administration and management assistance in support of all tasks. The Contractor must:

a. Provide overall program support including quality assurance and risk management,

b. Provide installation records, configuration baselines, survey results and updates to the FAA

c. Prepare and maintain program documentation, ensuring currency and accuracy,

d. Prepare and provide documentation to technical and non-technical personnel,

e. Research, analyze, evaluate, and report task information as required,

f. Collaboration with AIF IT managers, users, customers, and vendors, as required to successfully complete the tasks.

Monitoring, Status and Reporting The Contractor must provide the following in order to monitor progress and ensure compliance:

a. Weekly Status Report provided on a weekly basis. The report must provide status of work completed during that week to include site surveys, installations, and training.

b. The Contractor must obtain all relevant documentation related to requirements, acquisition, design, configuration, and implementation prior to deployment.

c. The Contractor must provide status updates on contractor activities upon request.

e. The Contractor must provide financial data necessary for the government’s FCISS Funding Actuals Report with updates to the site-specific actual costs for the fields shown below. The monthly updates should fully correspond to the invoices. The information requested here is consistent with the level of information provided by the Contractor with a quote for a given site but is comprised of actuals instead of estimates.:

(1) By Site:

· Actual Labor

· Actual Travel (includes indirect burdens only)

· Invoice #(s) by site: This field contains the invoice numbers and corresponding dollar amounts that contain billing for a given site.

· Site Fully Invoiced? This field contains a dropdown that includes the options “Yes”, “Partial”, “Not yet”. Select the correct response based on whether the site work has been fully invoiced or whether there are still site costs remaining to be invoiced.

· Where site work is performed on sites that were not planned, a row should be added to account for that site.

(2) By Invoice:

· Actual Other Direct Costs (ODC)

· Actual Markup (indirect rate burdens) Wireless Design and Deployment The Contractor must perform the following activities:

a. The Contractor must conduct predictive or on-site surveys (where applicable) in accordance with AIF standards as provided in the reference documents for new wireless requests at FAA facilities to determine the optimum placement for Location Based Services (LBS) and network access for the Cisco integrated access points and associated systems.

b. The Contractor must support the FAA’s procedures and schedules to perform LCM activities at designated facilities. This includes but is not limited to upgrades of Access Points (APs) (one for one), network switches, wireless controllers, testing cabling, and post site survey.

c. The Contractor must provide updated site drawings depicting WAPs and Wireless Security module placement and upload to the MS Teams site

d. The Contractor must provide installation site documentation in accordance with government guidance. This includes predictive and on-site surveys (where applicable), as well as installation reports and post-installation surveys.

Lifecycle Asset Management (LCAM) The Contractor must perform the following activities:

a. Procure and field the necessary materials and supplies needed tools to install, configure, and test the wireless hardware, sensors, switches, and UPS units at each facility. This includes tools, cabling, brackets, and miscellaneous items.

b. Identify and excess end of life hardware (APs, sensors, and switches) according to FAA procedures.

c. Support wireless device provisioning (Imagining, configuration, etc.) in support of installation activities to include the planned lifecycle replacement of wireless devices.

d. Perform ancillary activities such as:

· Physical movement of the devices

· Inventory tracking

· Positive asset control and documentation.

e. Manage packaging, shipping, receiving and storage of both small and large quantities of devices within the Contractor’s facility. This includes, but is not limited to:

1. Packaging correctly for shipment in a manner that protects Government property and ensures its arrival in a working and undamaged condition.

2. Labeling packages in accordance with CFR Part 172 & 173 and to enable tracking of equipment movement and receipt.

3. Coordinating shipping pickup to ensure timely arrival and availability of devices for deployment.

f. Utilize FAA’s designated shipping service (currently GSA Advantage Delivery Services; paid for by the FAA outside the ISC Contract) Transition The incoming and outgoing contractors must work together, in collaboration with the Government, to rationalize plans for transitioning out support and to provide for a seamless operational turnover, which minimizes impact to end users and supported organizations.

Transition Out Upon Contracting Officer direction, the Contractor must provide a Transition-Out Plan which, at a minimum:

a. Identifies transition activities, schedules, and milestones for turnover of work functions and how the Contractor will coordinate with incoming contractors and/or Government personnel to transfer knowledge regarding:

(1) Points of contact.

(2) Processes and procedures.

(3) Location of the most recent version of configuration data, logs, records, technical artifacts, and project documentation.

(4) Open actions and status of ongoing activities, projects, or technical initiatives.

b. Describes procedures and responsibilities for performing physical inventory and reconciliation of Government furnished equipment and accounting for on-hand levels of stockpiled materials, spare or repair parts, and supplies

c. Addresses turnover of elevated system privileges in accordance with technical direction issued by the CO or COR.

d. All FAA security badges, if issued, must be returned to the FAA by close-out of the Task Order. COR instruction will be provided.

Deliverables Schedule The table below describes the deliverables required for performance of this Task Order. Unless otherwise specified, all deliverables in the following Deliverables Schedule must be in Contractor format approved by COR and submitted with a transmittal letter to the attention of the Contracting Officer and COR, and in accordance with Section F of the ISC Contract.

The following abbreviations are used in this schedule:

· NLT = Not Later Than

· TOA = Task Order Award

· IAW = In Accordance With

· EOD = End of Day All days are business days unless otherwise specified. If a deliverable submittal falls on a federal holiday or weekend, the deliverable will be due on the next Government workday.

Deliverables must not contain proprietary markings inconsistent with the Government’s data rights set forth in the ISC 2.0 Contract or as specified in this Task Order.

General Acceptance Criteria Deliverables will be inspected for content, completeness, accuracy, and conformance to all applicable standards and guidelines to ensure that they meet the FAA’s needs and requirements. Inspection may include validation using automated tools, technical review or testing.

Deliverables must meet the following general acceptance criteria:

a. Be complete and accurate in presentation and technical content.

b. Be legible and free of spelling, grammar, and typographical errors.

Adhere to applicable formats, templates, style guides, and standards if the Government finds that a deliverable contains excessive typographical errors or otherwise does not conform to the required format, templates, or standards, the deliverable may be immediately rejected without further review and returned to the Contractor for correction and resubmission.

Final acceptance will occur only after all discrepancies, errors, or other deficiencies identified in writing by the Government have been resolved, through either correction, document updates, or other mutually agreeable methods.

Performance Standards and Evaluation The performance standards and methods of surveillance that will be used to monitor and evaluate the Contractor’s performance are defined in Attachment A: Performance Requirements Summary.

Period of Performance The period of performance will start on April 15, 2025, and will extend through April 14, 2026.

Places of Performance The place of performance includes both Contractor and FAA designated facilities, as directed by the Government Travel and Other Direct Costs The Contractor may be required to travel during the performance of this Task Order. All travel must be conducted in accordance with the conditions, limitations and reimbursement policies described in the Contract. Travel shall only occur with prior approval from the COR or TPOC.

Attachment A: Performance Requirements Summary Enterprise Wireless Program Support Task Order

The Government will use the table below to monitor the Contractor’s performance on this Task Order. The Contactor must report on the performance standards pertaining to each measurement area within the Monthly Status Report as required by the ISC Program Management.

Surveys posted to designated Microsoft Teams site per Section 5 Deliverable Schedule

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