CFSS - DRAFT PWS.pdf

Performance Work Statement (PWS)

Bureau of the Comptroller and Global Financial Services

(CGFS)

for

Compensation and Financial Systems Services

(CFSS)

July 2024

1. Introduction

1.1. Mission

1.2. Background/Organizations

2. Scope

3. Applicable Documents

4. Performance Areas

4.1. Business Process Analysis, Development, and Implementation

4.2. Platform Support Services

4.3. Systems Integration

4.4. Operations and Maintenance (O&M)

4.5. CFSS Support for Other DoS Bureaus and Offices

4.6. Program Management

5. Deliverables

6. Period of Performance

7. Support Hours

8. Place of Performance/Travel

9. Security

10. Government Furnished Property, Equipment or Material (GFP/GFE/GFM)

11. Task Order Procedures

12. Section 508

1. Introduction

This PWS defines the ordering vehicle-level scope for sustainment support services for enterprise-wide web-based and distributed compensation, disbursing, and financial management applications, supporting the Department of State (DoS) accurate and timely salary and benefits payments to DoS domestic and overseas employees and personal services contractors. Collectively, support for these systems and processes is termed Compensation and Financial Systems Support (CFSS).

The CFSS contractor will work in partnership with the DoS Bureau of the Comptroller and Global Financial Systems (CGFS), internal and external government partners, and Oracle, the provider of the proprietary PeopleSoft software. Upgrades, enhancements, extensions, interfaces, integrations, and reporting for the Commercial-Off-The-Shelf (COTS) and custom developed CFSS component systems will be required under the orders to be issued within the scope of this ordering vehicle. This includes supporting functions such as (but not limited to) defect remediation, documentation, software implementation, and training.

The Government is planning to award a single performance-based vehicle, e.g., IDIQ or BPA, to a qualified contractor to provide operation, maintenance and, if ordered, specific development and enhancement support for non-proprietary software that makes up the uniquely developed CFSS component systems. The contractor shall actively participate in achieving the objectives of this PWS, as part of an integrated CFSS program sustainment team.

1.1. Mission

The Department of State Bureau of the Comptroller and Global Financial Services (CGFS) mission is to provide an accountable, efficient, and transparent financial management platform that furthers the U.S. Government and Department of State global foreign affairs mission, provides accurate and high-value financial information, and supports quality stewardship over financial operations and resources.

1.2. Background/Organizations

CFSS consists of the following financial systems with numerous interfaces and reporting systems, including:

• Global Foreign Affairs Compensation System (GFACS) for American, Annuitants, and Locally Employed (LE) staff, which is built upon PeopleSoft Payroll for North America and Global Payroll modules.

• Document Imaging System (DIS)

• Windows Time and Attendance (WinT&A)

• Web Based Time and Attendance Telecommunications Line (WebTatel)

• Global Foreign Affairs Compensation System (GFACS), Time and Labor

• Consolidated Overseas Accountability Support Toolbox (COAST)

• International Currency Exchange (ICE)

• Secure HTTP Internet File Transfer System (SHIFTS)

• RFMS System Assurance Program (RSAP)

• Bi-Weekly FSN Pay Reconciliation (BFR)

• Batch Router

• Payroll Audit Tracking

• Global Business Intelligence (GBI)

• Centralized Identity Management System (CIMS)

• Regional Financial Management System for Cashiering (RFMS/C)

• Regional Financial Management System for Disbursements (RFMS/D)

These systems comprise major components of the DoS “Business Systems Universe” (BSU) resource management system of systems. See Attachment 1 – Business Systems Universe (BSU) for a visual depiction of the applicable systems and interfaces covered within the scope of this PWS.

The systems above are Ap the CGFS development network. The network can be accessed directly in the offices of the DoS Global Financial Services (GFS) Center in Charleston, SC and Bangkok, Thailand. The development network can also be accessed via the Department’s Azure Cloud.

As the CFSS program evolved, DoS developed some customizations to the proprietary PeopleSoft baseline code to meet certain business requirements. Some of these customizations include:

• Update to PeopleSoft Human Capital Management (HCM) 9.2baseline Common Business-Oriented Language (COBOL) engine code; a proprietary COTS Payroll software.

• Several custom enhancements to the non-proprietary code. These enhancements allow for easier reporting and a better user experience.

The Global Financial Management System (GFMS) office within the Bureau of the Comptroller and Global Financial Systems Bureau (CGFS) is tasked to provide software engineering support covering the entire spectrum of the Software Development Life Cycle (SDLC) for large-scale enterprise-wide web-based and distributed applications in support of the Department’s mission and strategic goals. This includes program/project management, systems implementation, coordination functions and processing support needed to ensure successful payroll operations.

CFSS is responsible for the accurate, and timely salary and benefits payment to its domestic and overseas employees. It provides the calculation of payroll and associated processes and services to over 100,000 employees worldwide. Uninterrupted maintenance, enhancement, and operational support for both the proprietary and non-proprietary components of the CFSS is required. The vendor must also improve, enhance and upgrade CFSS systems, when possible, to reduce operating costs, improve performance, meet new requirements, and maintain compliance with evolving security standards.

The Department currently is a payroll service provider to American Federal Employees located worldwide, LE staff overseas, overseas Personal Services Contractors (PSCs), Domestic Employees, Foreign Service Annuitants, and designated survivors. In addition, the DoS payroll system provides payroll cross servicing for several other overseas employees from other agencies that fall under the Chief of Mission responsibility. In addition, this service is being expanded domestically to include up to two (2) other Federal Government agencies. In doing so, the department will leverage its GFACS American Payroll system on a classified network requiring some application support staff such as application administrators, developers, and business analysts to hold a Top Secret (TS)/Sensitive Compartmented Information (SCI) (TS/SCI) clearance. The work required is identical to the work performed on the GFACS American system on the unclassified OpenNet network.

On-site DoS worldwide financial systems support functions are currently performed at the following locations:

1. CGFS main offices located in Washington, DC;

2. The Financial Service Center located in Charleston, SC, and

3. The Financial Service Center located in Bangkok, Thailand.

2. Scope

The contractor shall provide the necessary personnel, expertise, management structures; and the processes, tools, and related services to satisfy program and individual Task Order objectives and requirements in support of DoS financial systems and data management. The contractor will be required to coordinate its efforts with DoS, its stakeholders, and other contractors to achieve CFSS objectives. The services shall include systems analysis, cloud migration, implementation, and life cycle management. The preponderance of support will be provided to offices within the DoS Bureau of the CGFS. These offices include GFMS; the Deputy Comptroller in DC; the Deputy Comptroller in Charleston, SC, and the Office of Global Compensation Pay Systems (CGFS/C). The contractor shall, under the sponsorship and control of the Comptroller, provide support to the financial management offices of any Bureau in DoS, other CGFS entities or other Bureaus within DoS if ordered during the period of performance.

The contractor shall provide on-going software and implementation support activities that will allow continual process and system improvement to keep pace with emerging financial management and business process changes. The contractor shall provide support services to include maintenance and improvement of custom developed CFSS component systems such as interfaces and other ancillary software applications, but NOT including direct customization of the proprietary COTS PeopleSoft baseline software. Technical updates to the COTS products, needed to maintain system compliance, are in-scope. Previous changes made in the past to delivered baseline code may be enhanced as required but the objective is to return the code to baseline when possible.

3. Applicable Documents

The contractor shall ensure that all work is completed in accordance with U.S.

Government and Department of State standards, regulations, policies, procedures, and guidelines identified in each order. The Department of State Foreign Affairs Manual (FAM) and Foreign Affairs Handbook (FAH) may be found at:

https://fam.state.gov/.

Applicable directives include but are not limited to:

https://fam.state.gov/

• 5 FAM 100 Information Technology Management

• 5 FAM 400 Records Management

• 5 FAM 500 Telecommunications

• 5 FAM 600 Information Technology Systems

• 5 FAM 700 Internet and Intranet Use

• 5 FAM 800 Information Systems Management

• 12 FAM 500 Information Security

• 12 FAM 600 Information Security Technology

• NIST SP 800-37, Rev 1

• NIST SP 800-53, Rev 3

• NIST SP 800-53a, Rev 1

• ISO-9001:2008 certified Quality Management System

• 5 FAM 400 Records Management

• 5 FAH Information Technology Systems Handbook

• 5 FAH-8 Web Development Handbook

• 5 FAH-11 information Assurance Handbook

• Federal Travel Regulations

• Section 508 of the Rehabilitation Act of 1973

• Federal Information Security Management Act (FISMA)

• NIST Computer Security Special Publications

• FAM 611, Managing State Projects

4. Performance Areas

This section of the PWS defines the performance requirements and results against which the Government intends to place task orders and measure the Contractor’s performance. Orders may be placed for any combination of performance requirements within the overarching scope of work described in paragraph 2 above or within the scope of the requirements further defined in this section. The Contractor shall deliver effective capabilities and services as ordered in support of the CGFS mission. Such capabilities and services shall be delivered to satisfy the performance standards defined herein, further specified in individual orders, and consistent with industry best practices and DoS standards.

Orders to be placed will fall within one or combinations of the following general service areas:

• Business Process Analysis and Improvement

• Platform Support Services

• Systems Integration

• Operations and Maintenance

• CFSS Support for Other DoS Bureaus and Offices

• Program Management

4.1. Business Process Analysis, Development, and Implementation.

As specified in individual orders, CGFS business processes, CFSS software systems, interfacing systems and tools will be analyzed, managed, and maintained to effectively enable and support user functional operations, efficiency, and data accuracy. In addition, when needed improvements and/or available technology advancements are identified, suitable business process and/or software upgrades will be developed and implemented.

4.1.1 Software Management and Improvement Process – This process includes planning, performing analyses, making recommendations, developing, quality assurance;

integration and implementation processes related to software management, coordination and synchronization of activities, joint development of work products and software releases.

Additionally, adherence to the Bureau’s Global Financial Administrative Framework (GFAF) ensuring achievement of Capability Maturity Model Integration (CMMI) level 3 compliance. This includes preparation, roll-out and institutionalization of process improvements to achieve quality software that supports the compensation program.

4.1.2 Business Process Reengineering and Improvement – These efforts include development of innovative solutions to meet DoS business objectives, as incorporated in relevant task orders. The effect of this objective is to reduce the cost of system ownership, streamline operations, improve performance and utility, and eliminate redundant or non-value-added processes. Provide reengineering analyses to determine deficiencies and development of recommendations to improve business process deficiencies, including appropriate implementation requirements plus business case, return on investment, cost, and benefit justification(s).

4.2. Platform Support Services

4.2.1. Platform Updates - The contractor will establish and maintain timely COTS patching and update schedules, analyze, and recommend improvements to reduce the level of customizations, time and effort required to implement COTS updates. Provide state system operations and maintenance, which includes COTS software support, production cycles, user support, release deployment, system security support, interface development, implementation, and maintenance. Patches will be tested and turned over to production in a timely manner to maintain system compliance with vendor requirements.

4.2.2. Development Network Modernization - The contractor will support and implement changes, as directed, to CFSS systems on the DoS-approved Development Network (DevNet). This follows the Office and Management and Budget (OMB)/Presidential-level guidance such as Executive memorandum M-22-09, January 26, 2022, “Moving the U.S.

Government Toward Zero Trust Cybersecurity Principles,” and Executive Order on “Improving the Nation’s Cybersecurity,” May 12, 2021.

4.3. Systems Integration

4.3.1. Integration - The contractor will maintain and improve integration of compensation systems and information using DoS-approved integration platforms and commercially available tools. Analyze and identify opportunities and innovations, and recommend business justified integration improvements to meet the DoS integration objectives. Develop and maintain integration software to improve data accuracy between systems and develop and maintain edits that COTS software products do not provide. Draft new or update existing interface documents such as but not limited to Memorandums of Understanding (MOU) or Memorandums of Agreement (MOA), and Interface Control Documents (ICD).

4.3.2. Single Point of Entry – The contractor will develop or maintain a robust unified technical platform that seamlessly integrates access to CFSS systems and information into a singular access point. Users access a portal to navigate across systems.

4.4. Operations and Maintenance (O&M)

4.3.3. O&M - The contractor will perform the necessary activities to apply mandatory technical upgrades, modifications or enhancements driven by changes in regulatory requirements, fixes to latent defects, and implementation of custom and vendor delivered software that increases functional productivity and data quality.

4.3.4. System Performance - The contractor will optimize system performance and response times for all users and system processes worldwide as required to meet mission needs. Analyze system performance and work with DoS and its contractors to determine opportunities, cost, and benefits of performance improvement in the areas of system availability, accessibility, response time, ease of use, and operation.

4.3.5. DevNet Application Technical Support - The contractor will maintain the non-production environments for development, analysis, and testing. Issues will be logged, and timely remediation provided for functional and technical issues. Analyses, special reports, process documentation and training will be prepared and provided when required.

Implementation support will be provided for new releases. Hardware and software lifecycle upgrades will be planned and executed. Provide consulting and analytical support to fully leverage information technologies and functionality practical and to successfully exploit new developments and opportunities. Maintain operational integrity and applications integration between and among the CFSS and related systems and overall technical architecture. Automate manual processes.

4.3.6. Technical Change and Risk Management - The contractor will perform CFSS-related change and risk management activities to appropriately manage and document risks and changes to the application(s) and any of the constituent components being developed or modified. This service requires packaging, management, and documentation of changes to the underlying application development environment components, as well as the application source code base.

4.3.7. Information Assurance and Security - The contractor will provide and/or assist with the development of all required information assurance (IA) documentation required to obtain and sustain the assessment and authorization (A&A), and the Authority to Operate (ATO). This includes but is not limited to the System Security Plan (SSP) in accordance with (IAW) Section 3, SSP-associated documents such as appendices, Information System Contingency Plan (ISCP), Contingency Plan (CP) Test, Notifications of Change (NoCs), and Federal Information Security Modernization Act (FISMA) documentation.

4.3.8. Quality Assurance Surveillance Program - For each Task Order under this BPA the contractor will develop a draft performance-based Quality Control Plan (QCP) pursuant to the requirements of the Task Order Performance-Based Statement of Work and the Quality Assurance Surveillance Plan (QASP). This Plan shall propose procedures and guidelines to be used in evaluating the technical performance of the contractor. This draft QCP shall either be approved by the Contracting Officer’s Representative (COR) or modified and finalized by the COR after award. A copy of this plan shall be furnished to the contractor so that the contractor will be aware of the methods that the Government will employ in evaluating performance on the Task Order and address any contractor concerns.

4.3.9. Compensation Systems Production Support - The contractor will coordinate with the Office of Global Compensation on issues/questions from application users and provide status via a problem status, resolution, and accountability reporting system, such as the current Summit®. This includes Level II application support to CFSS users and Level III support for software solution analysis and remediation. The status of issues will be maintained in the task tracking tool until the issues are resolved, including reporting and accountability of higher tier resolution or DoS-led cross-system coordination that may be needed. The contractor will act as the liaison with COTS product vendors to resolve proprietary software issues.

4.3.10. Data Conversion Maintenance and Support - The contractor will assist DoS with any data conversion and reconciliation activities that may be required as the software is enhanced.

4.5. CFSS Support for Other DoS Bureaus and Offices

Under the auspices of the Comptroller, and as detailed in individual orders, the contractor will provide support to the financial management offices and end users of specific Bureaus or Offices in DoS. On behalf of CGFS, the required contractor support may include transition of CGFS systems upgrades or new business processes, without disruption to, or loss of efficiency in conducting financial transactions in support of the supported organization’s ongoing mission needs achievement. Contractor support will enable system-supported business processes that do not necessitate unintended alteration of user operational functionality or interference with supported organizations’ existing business processes, nor the validity/reliability of the organization-specific historical financial data.

4.6. Program Management

4.6.1. Vehicle Management. The contractor will carefully plan for and properly integrate the resources and constraints (e.g., contractual requirements, budget, and key personnel) necessary to fulfill the performance objectives identified in this PWS. The personnel supporting this effort must have appropriate security clearances, education, certifications, experience, and skills commensurate with the work scope and operations tempo. The contractor shall properly integrate the full range of support activities included in this PWS and strive to minimize duplications of effort among contractual lines and ensure timely/quality performance and deliveries. Within this responsibility, the contractor shall develop and implement quality control and management oversight to effectively manage the staff and the performance per the standards established herein. In support of this requirement the contractor shall strategically plan to effectively and efficiently allocate contractor resources across the Department of State functional organizations and ensure concurrently achieving the performance requirements of multiple task orders with similar and overlapping performance time frames, as well as the overarching requirements of this PWS. Each task order’s performance requirements and schedule must be consistently and efficiently achieved.

4.6.2. Task Order Project Management. The contractor will employ and maintain a workforce capable of executing the performance requirements in Rosslyn, VA; Charleston, SC; Bangkok, Thailand; and other locations as required and allowed by DoS. The contractor shall provide ad hoc project performance information to allow DoS management to analyze and measure projects accurately to make informed decisions, take appropriate corrective actions, establish budgets, and procure funding for future projects. The contractor shall establish appropriate Associate Contractor Agreements with contractors supporting CFSS-related systems to support communications and interface discipline as needed to support the PWS requirements and the CGFS mission. The contractor will assist with obtaining the necessary approvals from entities such as, but not limited to, the Cloud Computing Governance Board (CCGB), Office of the Legal Advisor, internal and/or external stakeholders, Information Assurance (IA), Diplomatic Security (DS), and Information Resource Management (IRM). The contractor shall use project management common best-practices, techniques, and methodologies to document, monitor, and report on scope, time and cost within parameters and methods prescribed by DoS. All contractor resources charging to the contract are required to accurately track all invoiced hours against assigned projects in the Bureau’s Program Project Management (PPM) system. The contractor will monitor the data daily ensuring the hours logged are timely and agree with the submitted invoices.

4.6.3. Project Management and Governance within Task Orders. The scope of work within this vehicle includes operations and sustainment work defined as ongoing and recurring activities to support the overall CGFS mission, and discrete project-oriented initiatives focused on improving efficiencies, enhancement of functionality, and adding new capabilities and features to the existing support systems. Within the scope of selected task orders there will be discrete project-oriented initiatives. For these initiatives, the Contractor and the Government COR and Technical Performance Monitors shall work collaboratively to establish and maintain a project initiatives governance process, consistent with generally accepted project management practices and conforming to established GFAF protocol and process integrity.

4.6.4. Earned Value Management. When required on selected Task Orders to support efficient and effective planning, management and progress reporting, the Contractor will provide project management reporting, and project-level Earned Value Management support. This support may involve single or multiple phases of the SDLC for various systems and their associated interfaces. The contractor shall also support program and project planning, policy, and coordination. This work involves a close partnership with the IRM Bureau as well as operational support customers.

4.6.5. Key Personnel. Consistent with instructions in individual task orders the contractor shall identify critical staff positions as Key Personnel. These staff positions will be subject to provisions of Clause H-016 “Key Personnel”.

4.6.6. Personnel Training and Qualifications – The contractor is responsible for ensuring that all personnel assigned to perform under any Task Order under this vehicle possess all necessary qualifications and credentials and to perform their duties effectively and efficiently as of the date of assignment to the Task Order. The contractor is further required to ensure that assigned personnel maintain the necessary qualifications and credentials throughout the time frame that they perform under any Task Order.

All employee training required to maintain an individual’s qualifications and credentials to meet this requirement shall be provided at no cost to the Government. The proposed workforce will have the relevant experience and qualifications to successfully manage the overall effort. For any positions proposed as Key Personnel, the relevant experience, education, and other qualifications key to the success of the required tasks must be demonstrated as prescribed in the task order.

4.6.7. Vehicle and Task Order Transition - When ordered, the contractor shall plan for and exercise Transition-In to full performance of this vehicle and all task orders that may be issued within the overarching vehicle scope and ensure an orderly transition out to follow-on service providers, such that the transition is transparent to the ongoing CGFS mission. The detailed implementation of both Transition-In and Transition-Out as defined herein will be executed via specifically defined task orders as appropriate.

4.6.7.1. Transition-In - The contractor shall plan for and execute a transition-in strategy to provide for the on-boarding of appropriately qualified staff with the required security clearances and certificates, needed to support a smooth and seamless transition from the incumbent support team to “full performance” within 30 calendar days of task order award.

4.6.7.2. Transition-Out - The contractor shall plan for and support the smooth and seamless transition-out at the end of the performance period. The contractor shall develop and deliver a transition-out plan defining a knowledge transfer plan with specific emphasis on transiting work-in-progress. The contractor shall coordinate with the incoming workforce (government or contactor) as necessary to enable a seamless transition with minimum interruption of mission support.

5. Deliverables

Contract deliverables will be defined at the task order level. Task order requirements may include one or more of specifically relevant and necessary to the task order’s requirements. All deliverables under each task order are subject to the following.

• All deliverable products shall be delivered to the government in editable formats, compatible with current Microsoft Office productivity suite applications.

• All contract deliverables shall be delivered to the COR, Government Program Manager (PM), and Contracting Officer (CO) via email or other electronic method agreed upon between the COR and the Contractor.

• All deliverables under this contract become Government property and can be publicly released under the Freedom of Information Act (FOIA), unless the Contractor marks them proprietary, and the Government concurs.

• The contractor shall submit all deliverables to the COR, or designated GTM, to review and accept or reject deliverables. If a deliverable is rejected, the contractor shall make corrections as specified by the COR and resubmit the deliverable for review and approval to the COR within five (5) business days.

• Contents of deliverables may include classified information. Delivery of any classified information will be included in a classified appendix, appropriately marked IiaAW applicable security classification guides, and maintained only at the government approved work site.

• All deliverables shall be delivered by 4:00 p.m. Eastern Time on the date specified in the Task Order Deliverables Table. Deliverables received after 4:00 p.m. Eastern Time will be considered received on the next business day.

• Section 508 Compliance: All deliverables shall meet applicable accessibility requirements and should not adversely affect accessibility features of existing electronic and information technologies (EIT). Information, documentation, and support requirements from 36 CFR part 1194 Subpart D have been determined to apply to this acquisition.

6. Period of Performance

The period of performance for this vehicle shall be for 60 months, consisting of a 12-month base period and four (4) 12-month option periods, if and to the extent that options are exercised.

7. Support Hours

Unless otherwise defined in the individual task order, the Contractor shall provide support during the principal Government hours 52 weeks a year. CGFS normal working hours are between 6:00 a.m. to 6:00 p.m. EST/EDT Monday through Friday (excluding government holidays), although modifications to this principal time of performance may be made if it meets with the needs of the work objectives. Individual task orders may allow for the Contractor to establish specific work schedules for each member of the staff. However, the Contractors shall ensure that all full-time personnel are available on-site during core hours (9:15 AM -3:15 P.M.)

and meet a basic work requirement of eight hours each day and 40 hours each week.

Contractors working more than 6 hours in one day are required to take an uncompensated 45-minute lunch break. Standard work hours shall be Monday through Friday during normal duty hours except for the following Federal Holidays:

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/ Overtime (e.g., more than forty hours in a week for an individual or pre-authorized Legal Holiday work) shall be permitted only with approval of the COR. Overtime work will be subject to the availability of funds.

Telework must be authorized by the COR in advance.

The business needs supported by the individual tasks may require evening or weekend hours.

Site closures are subject to the provisions of FAR Clause 52.249-14 Excusable Delays and DOSAR 652.237-72 observance of Legal Holidays and Administrative Leave.

8. Place of Performance/Travel

8.1. Place of Performance - The work shall take place at government facilities located in Washington, DC; Arlington, VA; Charleston, SC; Bangkok, Thailand unless remote work is preauthorized by the government to accommodate special circumstances that benefit the government. Specific work locations will be directly coordinated between the contractor and the designated COR or GTM. Hiring non-US citizens at overseas locations is subject to and governed by the applicable local laws and procedures.

8.2. Telework - Telework is defined as work done periodically offsite in a 50-mile radius of the work site. This must be authorized by the COR in advance as stated in Section 7 and may consist of approval for a routine telework schedule or a situational telework requirement.

8.3. Remote Work - is defined as work done routinely domestically offsite outside a 50-mile radius of the work site. This must be authorized by the COR in advance as stated in Section https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

7 and may consist of approval for a routine telework schedule or a situational telework requirement.

8.4. Travel - Travel may be required between the Financial Service Centers and other foreign and domestic locations in the performance of some orders issued under this vehicle. All travel shall be in accordance with the Federal Travel Regulation (FTR) and must be approved in advance of the travel by the CO or designated approval authority.

9. Security

All contractor personnel with a duty station at Arlington, VA; must be a U.S. Citizen and possess a SECRET or TOP SECRET personnel security clearance, as applicable for the position, issued by the Defense Industrial Security Clearance Office prior to performing work on this contract. TOP SECRET clearance is essential for the performance of designated positions, due to the need for access to classified portions of compensation and financial management software and Secure Integrated Logistics Management System (ILMS); designated personnel requiring access to certain of these classified systems will additionally require access to SCI. As TOP SECRET clearances are anticipated, a facility clearance at the TS level is also required. Personnel clearances must be maintained for the duration of performance under each TO; the contractor’s TOP SECRET facility clearance must be maintained throughout the period of performance. Certain positions will require only a Moderate Risk Public Trust (MRPT) determination. Certain contractor personnel with a duty station at Bangkok, Thailand may be non-U.S. Citizens but must obtain and maintain a MRPT determination.

10. Government Furnished Property, Equipment or Material (GFP/GFE/GFM).

Tools, equipment, workspaces, telephones and supplies for daily operations and maintenance will be Government Furnished Equipment (GFE) as specified under individual orders. The Contractor shall utilize the established GFE and system to support requirements while executing the tasks defined under orders issued by this vehicle. Specific GFE will be defined in the individual task orders. GFE must be used and returned in accordance with Department policy and contract regulations.

11. Task Order Procedures

Vehicle Task Order Requests shall be in writing to the Contractor by the CO and will describe the specific support required by the Department of State. A Task Order Request is a request for proposal; it is not a Task Order and does not authorize performance.

11.1. Each Task Order Request shall include, at a minimum:

• A description of the work to be performed defined in a task order

PWS;

• A summary of reporting, briefings, and/or other deliverable requirements, and

• The estimated period of performance or required completion date.

11.2. The contractor shall, within ten working days of the receipt of a Task Order Request, submit to the Contract Specialist a technical and cost quotation that includes all the following:

• A draft Project Management Plan (PMP);

• A draft named resource list with labor categories, and

• A draft Quality Control Plan.

The contractor’s quotation shall be complete and clear enough to document the contractor’s understanding of the work to be performed, as well as realistic pricing estimates.

11.3. The Government will review the proposal. After acceptance, the CO shall issue a Task Order to the Contractor providing the necessary funding and authorizing the Contractor to begin work.

11.4. Task Orders will be issued either as Firm-Fixed-Price (FFP) or Time and Materials (T&M)/Labor Hour (LH) type orders. FFP type orders shall be performed in full at the established FFP and the government will not have any further obligation more than the order price, regardless of Contractor’s actual cost of performance. For T&M/LH type orders, the Government will not be obligated to pay the Contractor any amount more than the total funding obligated under the Task Order and the Contractor shall not be obligated to continue performance if to do so would exceed the total funded Task Order amount. This acquisition will result in award of a BPA pursuant to the GSA MAS/ IT 70 contract of the successful offeror: only labor categories matched to priced labor categories in the contractor’s GSA MAS/ IT 70 contract may be utilized.

11.5. Acceptance of all written documents and other deliverables will be contingent upon BPA and/or task order COR review and approval. At the Kick-Off Meeting, the COR will discuss specific task requirements with the Contractor to ensure that the goals and objectives are clearly defined. During performance, the COR review comments and responses will be incorporated into the respective final documents and report.

12. Section 508

(a) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998, charges the Architectural and Transportation Barriers Compliance Board (US Access Board) with developing and promulgating standards address that access to information and communication technology (ICT) Accessibility Standards (36 CFR part 1194). Section 508 requires that when Federal agencies develop, procure, maintain, or use ICT. Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency. These standards are part of the Federal Acquisition Regulation. The complete text of the Section 508 Final Provisions can be accessed at https://www.access-board.gov/ict/.

(b) The Section 508 accessibility standards applicable to this contract or order are identified in the following paragraph. If it is determined by the Government that ICT supplies and services provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(c) The Section 508 standards applicable to this contract are: 1194.

• 205 WCAG 2.0 Level A & AA Success Criteria

• 302 Functional Performance Criteria

• 502 Inoperability with Assistive Technology

• 503 Applications

• 504 Authoring Tools

• 602 Support Documentation

• 603 Support Services

(d) In the event of a modification(s) to this contract or order, which adds new ICT supplies or services or revises the type of, or specifications for, supplies or services, the Contracting Officer may require that the contractor submit a completed Voluntary Product Accessibility Template (VPAT) 2.4 or greater, 508 revision (Rev 508) or another format approved by the Department, and any other additional information necessary to assist the Government in determining that the ICT supplies or services conform to Section 508 accessibility standards. If it is determined by the Government that ICT supplies and services provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense. Information about VPAT can be accessed at https://www.itic.org/policy/accessibility/vpat.

(e) If this is an Indefinite Delivery contract, a Blanket Purchase Agreement or a Basic Ordering Agreement, the task/delivery order requests that include ICT supplies or services will define the specifications and accessibility standards for the order. In those cases, the Contractor may be required to provide a completed VPAT and any other additional information necessary to assist the Government in determining that the ICT supplies or services conform to Section 508 accessibility standards.

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