CCO Cover Letter v2.docx
DOCX document 30 KB Posted
- Solicitation number
- BD-18-1206-MBTA-MBTA-23984
- Issued by
- Suffolk County, Massachusetts
About this file
This document is a Request for Response (RFR) from the Massachusetts Bay Transportation Authority (MBTA) for Contact Center Operations for the MBTA's Customer Service Call Center. The RFR is being launched through COMMBUYS and consists of three sections: General Instructions to Bidders, Bid Form, and Contract documents including Scope of Service, Ordering, Compensation and Invoicing, Insurance Requirements, and Security Requirements. Proposals must be submitted electronically via COMMBUYS no later than March 23rd, 2018 at 12:00PM EST. The RFR does not provide details on pricing terms, set asides, incumbents, funding requirements and sources, or other salient information.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| CCO - RIDs Document~1.docx | DOCX document | |
| MBTA Monitoring Form_Dec 2017_scoring (R).pdf | ||
| CCO - SECTION C-V INSURANCE REQUIREMENTS~1.docx | DOCX document | |
| CCO - SECTION C-IV - COMPENSATION AND INVOICING~1.docx | DOCX document | |
| CCO - SECTION C-I - FORM OF CONTRACT.DOCX | DOCX document | |
| Amendment 2.doc | DOC document | |
| Prompt Payment Discount Form~7.doc | DOC document | |
| MBTA Guidelines_December 2017_behaviors(R).pdf | ||
| CCO - SECTION C-III - SCOPE OF WORK~1.docx | DOCX document | |
| CCO - SECTION B - RESPONSE FORM.docx | DOCX document | |
| Request for Taxpayer Identification Number and Certification (Massachusetts Substitute W-9 Form)~8.pdf | ||
| CCO - SECTION C-II - STANDARD TERMS AND CONDITIONS.docx | DOCX document | |
| Commbuys Bidder Questions and Answers v2.xlsx | XLSX spreadsheet | |
| CCO - SECTION A - GENERAL INSTRUCTIONS.docx | DOCX document |
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Text version
MASSACHUSETTS BAY Massachusetts Bay Transportation Authority Procurement & Logistics Department 10 Park Plaza, Suite 2810, Boston, MA 02116
TRANSPORTATION AUTHORITY
Request For Response (RFR) Attn: Bidder/s Request For Response (RFR) No: 16-18 RFR Description: Contact Center Operations: the MBTA customer service Contact Center
BD-18-1206-MBTA-MBTA-23984
Dear Madam/Sir, The Massachusetts Bay Transportation Authority (MBTA) hereby invites you in to participate in the competitive RFR for Contact Center Operations for the MBTA’s Customer Service Call Center.
All formal communication with the MBTA during the bidding period shall be only through the designated point of contact and all responses shall be submitted via COMMBUYS in accordance with the RFR requirements.
MBTA’s prime point of contact for this solicitation will be:
Hillary Hallberg Massachusetts Bay Transportation Authority 10 Park Plaza, Room 2810 Boston, MA 02116 Email: hhallberg@mbta.com The RFR shall be launched through COMMBUYS and shall comprise the following three sections:
Section A: General Instructions to Bidders Section B: Bid Form Section C: Contract (Form of Contract, Standard Contract and Terms & Conditions; Scope of Service, Ordering, Compensation and Invoicing, Insurance Requirements and Security Requirements, Reference Information Documents (“RIDs”)) Sections A and B are to facilitate the Bidder effort in their bid preparation. If awarded, the Contract(s) will be based on the documents contained in Section C and relevant documents from Section B with suitable updates and modifications as a result of the bidding process.
The RFR proposals must be submitted electronically via COMMBUYS no later than March 23rd, 2018 12:00PM EST, in full compliance with this RFR including but not limited to Section A, General Instructions to Bidders.
Best Regards, Hillary Hallberg image1.jpeg
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