Amendment 2.doc
DOC document 320 KB Posted
- Solicitation number
- BD-18-1206-MBTA-MBTA-23984
- Issued by
- Suffolk County, Massachusetts
About this file
This document is an amendment to Request for Response (RFR) 16-18 CONTACT CENTER OPERATIONS: THE MBTA CUSTOMER SERVICE CONTACT CENTER, a contract opportunity issued by the Massachusetts Bay Transportation Authority (MBTA). The amendment informs bidders that three additional questions and answers have been posted in the updated 'Commbuys Bidder Questions and Answers v2' attachment. The contract opportunity is seeking services for the MBTA Customer Service Contact Center, located in Massachusetts.
The document does not provide additional details about the pricing terms, set asides, incumbents, funding requirements, or other salient information related to this contract opportunity.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| CCO - RIDs Document~1.docx | DOCX document | |
| MBTA Monitoring Form_Dec 2017_scoring (R).pdf | ||
| CCO - SECTION C-V INSURANCE REQUIREMENTS~1.docx | DOCX document | |
| CCO - SECTION C-IV - COMPENSATION AND INVOICING~1.docx | DOCX document | |
| CCO - SECTION C-I - FORM OF CONTRACT.DOCX | DOCX document | |
| Prompt Payment Discount Form~7.doc | DOC document | |
| MBTA Guidelines_December 2017_behaviors(R).pdf | ||
| CCO - SECTION C-III - SCOPE OF WORK~1.docx | DOCX document | |
| CCO - SECTION B - RESPONSE FORM.docx | DOCX document | |
| Request for Taxpayer Identification Number and Certification (Massachusetts Substitute W-9 Form)~8.pdf | ||
| CCO Cover Letter v2.docx | DOCX document | |
| CCO - SECTION C-II - STANDARD TERMS AND CONDITIONS.docx | DOCX document | |
| Commbuys Bidder Questions and Answers v2.xlsx | XLSX spreadsheet | |
| CCO - SECTION A - GENERAL INSTRUCTIONS.docx | DOCX document |
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Text version
MBTA Logo, Charles D. Baker, Governor, Karyn E. Polito, Lieutenant Governor, Stephanie Pollack, MassDOT Secretary & CEO, Luis Manuel Ramírez, General Manager & CEO, MassDOT logo
March 15, 2018 SUBJECT: Amendment 2
RFR 16-18 CONTACT CENTER OPERATIONS: THE MBTA CUSTOMER SERVICE CONTACT CENTER, Commbuys Bid # BD-18-1206-MBTA-MBTA-23984 Three additional Questions and Answers have been posted. See Questions #12-14 in the updated attachment ‘Commbuys Bidder Questions and Answers v2’ Sincerely, Hillary Hallberg
Sourcing Executive Massachusetts Bay Transportation Authority
Ten Park Plaza, Suite 3910, Boston, MA 02116 www.mbta.com
File details come from the government source that posted it. Updated .