Attachment_J2_PRS.docx
DOCX document 38 KB Posted
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- DESIGN SERVICES
- Solicitation number
- CC-14-HQ-R-0012
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Attachment J.2 PRS
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ATTACHMENT J.2
Performance Requirement Summary.
Performance Requirement Summary
| Category |
| Objective |
| Metric – Performance |
Threshold Method of Evaluation Incentives/ Disincentives
Quality of Service
• Does the contractor’s performance conform to contract and task order requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, etc.)?
• Are deliverables and information accurate?
• Do the services provided meet the standards for each phase?
• Does the contractor’s work measure up to commonly accepted technical and professional standards?
· What degree of COR’s technical direction was required to solve problems that arise during performance?
· Is the contractor responsive to the CO and COR?
· Is the contractor forthcoming about errors, omissions and oversight?
· Are the services provided timely, accurately and completely?
| • Up to 3 incidents that adversely affects the quality of service |
| Surveillance by COR |
| Incentive – renewal of option period |
| Schedule |
| · Does the contractor accomplish tasks within schedule timelines and milestones? |
· Is the contractor preparing project schedules that reflect realistic timeframes?
· When problems occur, does the contractor find solutions that adhere to the established schedule?
· Up to 3 incidents that adversely affects the project schedule.
| Surveillance by COR |
| Incentive – renewal of option period |
| Cost Control | |
| • Does the contractor manage task order resources within funding constraints? | |
| • | Labor hours |
| • | Travel costs |
• Direct costs
• Does the contractor do anything innovative that results in cost savings?
· Work within budget provided by COR 100% of the time
· Execution of innovative solution resulting in cost savings
| Surveillance by COR |
| Incentive – renewal of option period |
Business Relations
• Is the contractor customer service oriented?
· Is interaction between the contractor and the OCC satisfactory?
· Does the contractor’s senior management meet/communicate regularly with the COR?
· Is the contractor proactive about maintaining good business relations?
· Is the contractor forthcoming about problem (errors and omissions) recovery?
| • Up to 3 incidents that adversely affects the business relationship of the project |
| Surveillance by COR |
| Incentive – renewal of option period |
| Communication |
| · How well does the contractor express himself orally and in writing? |
· Does the contractor communicate information in a succinct and organized manner?
· Does the contractor communicate information appropriately for the intended audience and situation?
· Does the contractor communicate in a timely manner?
· Did the contractor personnel exhibit reasonable and cooperative behavior?
| · Up to 3 incidents that adversely affects the business relationship of the project |
| Surveillance by the COR |
| Incentive – renewal of option period |
| Timeliness |
| · Does the contractor provide a timely response to time sensitive requirements, whether the requirements were few or large in number? |
· Does the contractor submit fee modification requests in a timely manner?
| Up to 3 incidents that adversely affects the timeliness of the project |
| Surveillance by the COR |
| Incentive – renewal of option period |
Management of Personnel
• How well does the contractor select, retain, support and replace, when necessary, key personnel.
• How well does the contractor match the qualifications of any key positions with the person who filled the key position?
• Does the contractor support key personnel so they are able to work effectively?
• If a key person does not perform well, what action is taken by the contractor to correct this?
• If a replacement of a key person is necessary, did the replacement meet or exceed the qualifications of the position as described in the contract?
| Up to 3 incidents depending on the severity of consequence to the OCC. |
| COR selects from surveillance choices in QASP |
| Incentive – renewal of option period |
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