C260460_Exhibit_A_Scope_of_Work_-_Full_Package.pdf

This Scope of Work document outlines the requirements for OC ACCESS Paratransit Services managed by the Orange County Transportation Authority (OCTA) in California. The Authority seeks a qualified consultant to provide turnkey management and operation services for paratransit operations, encompassing all management functions, personnel oversight, reservations and scheduling, dispatching, operational management, insurance procurement, data management and reporting, computer hardware and administrative software systems, and vehicles designated for driver relief and road supervision. The scope establishes comprehensive service delivery standards requiring the contractor to assume full operational responsibility for the paratransit program, including fleet management and staffing coordination.

The project is funded through the Federal Transit Administration, requiring the selected contractor to comply with all federal funding requirements and regulations. The scope of work establishes performance standards and operational protocols that the contractor must meet throughout the contract term, with detailed specifications addressing service reliability, customer service standards, and compliance with accessibility requirements inherent to paratransit operations. The contractor must demonstrate capacity to manage all administrative, operational, and personnel functions while maintaining federal and state compliance standards throughout the contract period.