C24935016_Scope_of_Work.pdf
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- Attached to
- C24935016 Lifeguard Dispatch Software Services
- Solicitation number
- 0000034535
About this file
This is a Scope of Work document for Lifeguard Dispatch Software Services for the San Diego Coast beaches District's Lifeguard Program. The contract requests a comprehensive dispatching software platform that includes Computer-Aided Dispatch, Incident Reporting, Communications, and Training services for approximately 225 users. The contract term runs from May 1, 2025 (or upon DPR approval) through April 30, 2027 (or two years from DPR approval). The contractor must provide 24/7/365 support services, including free in-person training at the Carlsbad State Beach North Sector Office. Key requirements include a district-wide dispatching platform compatible with multiple devices, incident reporting capabilities, public informational dashboard, inter-agency communications, and emergency SMS messaging system.
The pricing and payment terms require the contractor to submit itemized invoices that include the contract number, remittance address, description of services performed, and service period. Payments will be processed according to Exhibit B, Attachment 1 - Bid Form, with the State not being responsible for any additional fees beyond those explicitly stated in the bid form. The contractor must provide free telephone support during business hours for setup, installation, and general support matters, along with 24/7 telephone and email support for all services.
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Text version
Exhibit A – Attachment I Lifeguard Dispatch Software Services
Scope of Work
1. Specifications
The program will support the District’s Lifeguard Program to ensure public safety across all San Diego Coast beaches. The Contractor shall provide Dispatching, Incident Reporting, Communications, and Training services as specified below for an estimated 225 users, with the ability for users to create individual accounts.
a. Computer-Aided Dispatch
The Contractor shall:
1. Provide services to support a district-wide dispatching platform for aquatics operations.
2. Ensure compatibility with desktop, laptop, phone, and tablet for real-time use.
3. Offer adjustable features, including roster and lifeguard tower unit updates.
4. Enable dispatching of users to specific incident locations.
5. Allow customization of incident numbers.
6. Provide real-time updates on active incidents.
b. Incident Reporting
The Contractor shall:
1. Provide a mobile network and necessary hardware for incident documentation and public safety reporting.
2. Enable automated reporting capabilities.
3. Incorporate weather information into incident reports.
c. Communications
The Contractor shall:
1. Provide a public informational dashboard, inter-agency communications, digital forms, staff status tracking, compliance dashboard, and public broadcasting capabilities.
2. Offer an internal messaging system for users.
3. Implement an emergency SMS messaging system for critical alerts.
4. Allow users to post information and upload documents via a discussion portal-style posting board.
d. Data Management
The Contractor shall:
1. Enable users to upload documents, including images and other files, for review.
2. Provide document download capabilities in multiple formats, including PDF and CSV.
e. In-Person Training
The Contractor shall:
1. Provide free in-person training at the Carlsbad State Beach North Sector Office at no cost to the State.
2. Cover an overview of features, troubleshooting, and live demonstrations during training sessions.
2. Term
The contract term shall be May 1, 2025 (or upon DPR approval, whichever is later) through April 30, 2027 (or two years from DPR approval, whichever is later).
3. Hours of Service
1. Support services shall be provided 24/7/365, including weekends and holidays.
2. The Contractor shall provide:
o 24/7 telephone and email support.
o Free telephone support during business hours for setup, installation, and general support matters.
4. Invoicing
1. The Contractor shall submit invoices in accordance with Exhibit B of the contract.
2. Invoices shall be itemized and must include:
o Contract number o Remittance address o Description of services performed o Service period
3. Payments shall be processed in accordance with Exhibit B, Attachment 1 – Bid Form.
4. The State shall not be responsible for additional fees beyond those explicitly stated in Exhibit B, Attachment 1 – Bid Form.
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