C04b QASP Saco plow_12444326Q0063.pdf
PDF 151 KB Posted
- Attached to
- WMF Saco Ranger Station Snow Plowing Removal
- Solicitation number
- 12444326Q0063
About this file
This is a Quality Assurance Surveillance Plan (QASP) for a winter snow removal contract with the White Mountain National Forest, Saco Ranger District. The QASP establishes procedures and guidelines for the Contracting Officer's Representative (COR) to monitor contractor performance against defined service standards and acceptable quality levels.
The contract requires two primary services: removal of snow from driveways and parking areas, with an acceptable quality level of 100% snow removal monitored through COR observations and valid customer complaints; and scheduling of services to be completed by 1630 EST the day of snowfall or 0700 EST the following day, whichever comes first, with an acceptable quality level of no more than one occurrence per month of unscheduled service delivery. Surveillance methodologies include random monitoring through COR observations, valid customer complaints, review of deliverables, and review of contractor inspection reports. The plan relies on the contractor's existing quality assurance system as a substitute for government inspection unless commercial market practices require in-process inspection. Documentation of all surveillances and observations must be completed on the attached monitoring form, and inspection and acceptance will follow FAR 52.212-4 (Commercial Terms and Conditions). The QASP does not specify contract value, award date, or duration.
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Other files
| File | Type | Posted |
|---|---|---|
| C05 Amendment 0001 Q and A_12444326Q0063.pdf | ||
| C04a PWS Saco Plow_12444326Q0063.pdf | ||
| C04c Schedule_of_Items_12444326Q0063.xlsx | XLSX spreadsheet | |
| C04 Solicitation Complete_12444326Q0063.pdf | ||
| C04d Service Contract Act WD 2015-6065_12444326Q0063.pdf | ||
| C04e Performance Evaluation Criteria_12444326Q0063.rtf | RTF text file |
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Text version
CONTRACT NO. ______________________
Winter Snow Removal
White Mountain National Forest
SACO RANGER DISTRICT
QUALITY ASSURANCE SURVEILLANCE PLAN
1. INTRODUCTION:
This quality assurance surveillance plan (QASP) will be used to ensure service levels are received that meet the requirements listed in the contract performance work statement. The plan sets forth the procedures and guidelines the Contracting Officer’s Representative (COR) will use to ensure performance standards are achieved by the contractor.
The Forest Service relies on the Contractor’s existing quality assurance system for commercial services as a substitute for Government inspection and testing before tender for acceptance unless customary market practices for the commercial service being acquired include in-process inspection. Any in-process inspection by the Government shall be conducted in a manner consistent with commercial practice. The Forest Service may conduct quality assurance for its benefit and has the right to refuse acceptance of nonconforming services. Quality issues with services tendered for acceptance or rejected by the Government shall be resolved under Contract Clause FAR 52.212-4, “Contract Terms and Conditions-Commercial Items”.
2. METHODOLOGIES:
Simplified surveillance methods will be used by the COR to evaluate contractor performance. The primary methods of surveillance are
- Random monitoring through observations performed by the COR
- Valid Customer Complaint
- Review of Deliverables
- Review of Contractor inspection reports
3. The acceptable quality levels are provided in the contract Performance Requirements
Summary Table:
Required Services
Performance Standards Acceptable Quality Level
(AQL)
Monitoring Method
Removal of snow Snow is removed from driveways and parking areas
100% of snow is removed from parking areas and driveways
COR observation
Valid customer complaint
4. Documenting Performance: The COR will document surveillances/observations on the attached form.
5. Inspection and Acceptance will be in accordance with FAR 52.212-4 – Commercial Terms and Conditions.
Required Services
Performance Standards Acceptable Quality Level
(AQL)
Monitoring Method
Scheduling Services
By 1630 EST the day of snowfall or 0700 the day following snowfall, whichever comes first
No more than 1 occurrence per month where services are not delivered on schedule.
COR Observations
Valid customer complaint
QUALITY ASSURANCE
MONITORING FORM
SERVICE OR STANDARD:
SURVEY PERIOD:
SURVEILLANCE METHOD (Check):
Random Monitoring Report Review Customer Complaint
Review of Contractor Inspection Reports
LEVEL OF SURVEILLANCE (Check):
Weekly Monthly As Required
PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %
ANALYSIS OF RESULTS:
Observed Service Provider Performance Measurement Rate: ______%
Service Provider’s Performance (Check): Meets Standards
Does Not Meet Standards
Narrative of Performance During Survey Period:
PREPARED BY: ___________________________________ DATE: _________________
QUALITY ASSURANCE MONITORING FORM
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