C04_ATTCH 1_PWS_20261005.pdf

JANITORIAL SERVICES

SHASTA-TRINITY NATIONAL FOREST

Performance Work Statement

Contents

SECTION C. DESCRIPTION/ SPECIFICATIONS/ PERFORMANCE WORK STATEMENT

SECTION E. INSPECTIONS AND ACCEPTANCE

SECTION F. DELIVERIES OR PERFORMANCE

SECTION G. CONTRACT ADMINISTRATION DATA

SECTION H. SPECIAL CONTRACT REQUIREMENTS

SECTION C. DESCRIPTION/ SPECIFICATIONS/ PERFORMANCE WORK STATEMENT

C.1 Scope of Work Description of Work & Requirements:

This Performance Work Statement (PWS) establishes all technical, performance, reporting, and compliance requirements for contractor-provided campground sanitation and administrative office janitorial services for the Mt. Shasta–McCloud Ranger Districts.

Contractor Responsibility:

The Contractor shall provide everything needed – including, but not limited to, all equipment, supplies, transportation, labor, and supervision – necessary to complete the project, except for that which the contract clearly states is to be furnished by the Government.

C.2 Project Location & Description The project consists of three (3) different locations, descriptions for each location are as follows:

Locations:

Location #1:

Mt Shata Ranger Station & Visitor Center, 204 West Alma St Mt. Shasta, CA 96067

Location #2:

McCloud Ranger Station & Visitor Center, 2019 Forest Road McCloud, CA 96057

Location #3:

Bunny Flat, McBride, McCloud Reservoir, Lower/Middle/Upper Falls, Lakin Dam, Camp 4, Cattle Camp, Algoma Recreation Day Use Sites (No Physical Address contractor will be provided map)

Descriptions:

Description ~ Location #1:

Mt Shasta Ranger Station and Visitor Center location includes 5 buildings: Mt Shasta Ranger Station main office building, which includes staff offices and visitor center, Timber building (staff offices), Trails Building (staff offices) also known as the Guesthouse, the NWS building (staff offices) and the White House that has staff offices and a conference room.

The office and visitor center building contains approximately 4300 square feet of carpeted and linoleum, and hard surface floors. There are 2 restrooms. Men’s restroom has one sink and 2 toilets.

Women’s restroom has 2 toilets and 2 sinks.

The Timber office is approximately 1530 square feet of carpeted and linoleum floors. There is one restroom with one toilet and one sink.

The Guesthouse has approximately 1600 square feet of carpeted and linoleum floors. There is one restroom with 3 sinks and one toilet.

The White House has approximately 1800 square feet of carpeted and linoleum floors. There are 2 restrooms containing one toilet and one sink each.

The NWS building is approximately 700 square feet of carpeted and linoleum floors with one restroom with one toilet and one sink.

Any prospective contractor desiring an explanation or interpretation of the solicitation, maps, specifications, etc., must request it in writing from the Contracting Officer with enough time to allow a reply to reach all prospective contractors before the solicitation closing date. Oral explanations or instructions given before the award of the contract will not be binding.

Description ~ Location #2:

McCloud Ranger Station and Visitor Center location includes 3 buildings: McCloud Ranger Station main office building, which includes staff offices and visitor center, Timber building (staff offices), Fire Building (Staff Offices) and conference room.

Main Office building has approximately 3400 square feet of carpeted and linoleum floors. There are 2 restrooms. Men’s restroom has one sink and 2 toilets. Women’s restroom has 2 toilets and 2 sinks.

Timber buildings have 2400 square feet of carpeted and linoleum floors. There are 2 restrooms. Men’s restroom has 2 toilets and one sink. Women’s restroom has 2 toilets and 2 sinks.

Fire building has approximately 2400 square feet of carpeted and linoleum floors. There are 2 restrooms. Men’s restroom has 2 toilets, one sink, and one shower. Women’s restroom has 2 toilets, 2 sinks, and one shower.

Any prospective contractor desiring an explanation or interpretation of the solicitation, maps, specifications, etc., must request it in writing from the Contracting Officer with enough time to allow a reply to reach all prospective contractors before the solicitation closing date. Oral explanations or instructions given before the award of the contract will not be binding.

Description ~ Location #3:

Day Use Recreation Sites: Toilets are vault style no water restroom and trash receptacles are bear proof.

Bunny Flat: 3 toilets, 2 receptacles, and replacement of 4 bags.

McBride: 2 toilets, 4 receptacles, and replacement of 8 bags.

McCloud Reservoir: 2 toilets, 2 receptacles, and replacement of 4 bags.

Lower Falls: 2 toilets, 2 receptacles, and replacement of 4 bags.

Middle Falls: 1 toilet, 2 receptacles, and replacement of 4 bags.

Upper Falls: 1 toilet, 2 receptacles, and replacement of 4 bags.

Lakin Dam: 1 toilet. No trash‑receptacle service is required at this location.

Camp 4: 1 toilet, 2 receptacles, and replacement of 4 bags.

Cattle Camp Swimming Hole: 1 toilet. No trash‑receptacle service is required at this location.

Algoma: 1 toilet. No trash‑receptacle service is required at this location.

Any prospective contractor desiring an explanation or interpretation of the solicitation, maps, specifications, etc., must request it in writing from the Contracting Officer with enough time to allow a reply to reach all prospective contractors before the solicitation closing date. Oral explanations or instructions given before the award of the contract will not be binding.

Exclusions (Non-Work Areas): Any locked offices

C.3 Maps Any Maps included in Section J are general in nature and are not to be considered as definitively identifying locations.

C.4 Start Date

TIME & DAYS:

For Location #1, Mt Shata Ranger Station & Visitor Center in Mt Shasta, CA: Work should be performed on Fridays and Wednesday year-round between the hours of 5:00 p.m. and 7:00 a.m.; no work should be performed between the hours of 7:00 a.m. and 5:00 p.m. during normal federal workdays.

For Location #2, McCloud Ranger Station and Visitor Center in McCloud, CA: Work should be performed on Fridays and Wednesdays year-round between the hours of 5:00 p.m. and 7:00 a.m.; no work should be performed between the hours of 7:00 a.m. and 5:00 p.m. during normal federal workdays.

For Location #3, Mt Shasta and McCloud Day Use Sites in Mt Shasta and McCloud, CA: May 1 – October 31, serviced 4 days/week (Fri–Mon) If services are needed during operational period, days would remain same with negotiable times. Day of the week can be negotiated but frequency needs to be maintained. Service may be accomplished between the hours of 0600 AM and 9 PM PDT.

The contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance & integrity, and shall be responsible for taking such disciplinary action with respect to the employee(s) as necessary.

The Contractor shall prohibit their employees from disturbing papers on desks, opening desk drawers or cabinets, or using telephones or office equipment provided for official Government use.

The Contractor shall be notified for non-compliance and will be requested to immediately correct the condition at the Contractor’s expense.

The Contractor will not be allowed to have any person(s) (family members or otherwise) under the age of 18 years on the premises to either work or accompany the Contractor or their employees during performance of the contract.

Only individuals employed by Contractor shall be on the premises. Only authorized employees of Contractor shall perform work.

C.5 Restrictions on Work

Work may be performed at any time during the period of the contract, except as outlined here.

Nothing in this part shall be construed to take away any of the Government's rights under the Suspension of Work Clause (52.242-14). Restrictions are as follows:

1. When the Contracting Officer (or designated representative) determines that adverse weather has made access too dangerous or that continued vehicular travel would cause unacceptable road damage.

2. No work should be performed between the hours of 7:00 a.m. and 5:00 p.m. during normal federal workdays.

3. Federal Holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Washington’s Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

C.6 Licenses and Insurance

The contractor shall obtain the insurance and licenses listed here.

Worker’s Compensation Insurance: The Contractor shall provide evidence of Worker’s Compensation Insurance or a valid reason that exempts the Contractor from the requirement. NOTE: The Contractor working alone is not required to carry the insurance.

Contractor shall provide proof of insurance on an annual basis, and/or if any changes in policy or insurance provider.

If the Contractor fails to provide the documentation within 10 calendar days after contract time begins, the contract may be terminated for cause in accordance with FAR 52.212-4.

C.7 Technical Requirements

This is a performance-based contract that expresses the Government’s requirements in the form of minimum quality standards to be met. The Contractor must determine the optimal work schedule, resource allocations, and performance methods to achieve a work product that meets the standards.

General Tasks:

Mt Shasta – McCloud Ranger Stations and Visitor Center

Estimated Frequency

Performance Objective Required Results

Twice a week Restroom cleaning and restocking, trash removal, floor care (sweep, mop, vacuum), kitchen and breakroom cleaning, and high-touch disinfection.

Facilities are kept clean, sanitary, fully stocked, and presentable, with trash removed and properly disposed of from all receptacles in dumpster.

Monthly Perform monthly dusting of blinds, window frames, and other areas prone to dust and

Elevated surfaces shall be maintained in a clean and sanitary condition through the monthly dusting of blinds, window frames, cobweb buildup to maintain clean elevated surface.

and all other areas susceptible to dust accumulation.

Quarterly Conduct quarterly cleaning of carpets and windows to ensure they remain in a good and presentable condition.

Carpets and windows shall be maintained in good, presentable condition through the completion of quarterly cleaning.

Annual This service includes carpet cleaning, interior and exterior window washing, and a complete sanitation of all restrooms. High-touch and hard-to-reach areas are detailed, including light fixtures, vents, baseboards, blinds, and shared surfaces.

Breakrooms and common areas receive full cleaning and disinfecting, and all floors are scrubbed as needed.

Complete annual deep cleaning of all facility areas and annual comprehensive carpet cleaning to ensure long-term upkeep and appearance

Mt Shasta and McCloud Day Use Sites

Frequency Performance Objective Required Results Daily Perform daily toilet cleaning and restocking, trash removal and bag replacement, litter policing to maintain appearance, minor contamination cleanup, placement of appropriate safety signage during service, and completion of weekly documentation, including checklists and photos.

Restrooms and surrounding areas shall remain clean, sanitary, well-stocked, and presentable through consistent completion of these tasks, ensuring a safe and welcoming environment for facility users.

Annual Tasks (To be performed on dates mutually agreed to by COR and Contractor):

C.6-1 Contractor-Furnished Equipment and Supplies

(Mt Shasta – McCloud Ranger Stations and Visitor Center) The Contractor shall furnish all supplies, materials, and equipment necessary for the performance of work under this contract. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards and, to the highest extent feasible and reasonable, include the exclusive use of bio-based products. All supplies, materials, and equipment to be used in the performance of work described herein are subject to the approval of the COR.

• Cleaning solutions and products

• Cleaning supplies and materials

• Cleaning tools and equipment

• Bathroom paper hand towels

• Toilet paper

• Toilet seat covers

• Hygiene waste dispenser bags

• Trash bags for interior trash containers

• Ammonia-free glass cleaner for use on all interior windows

• Task checklist

Bio Based Requirements

The Contractor shall utilize products and materials made from bio based materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. For the bio based content products evaluation, all non-chemical products proposed for use under this contract must conform to the Department of Agriculture (USDA) Designated Bio based Products List (DBPL) whenever practicable.

The following is a list of products USDA requires to be bio based for custodial purposes. Each product submitted for use under this contract must be identified with one of these categories. Labeling should be printed on all containers.

All-purpose cleaner Degreaser/cleaner Heavy duty cleaner Deodorizer Carpet shampoo Floor finish Gum Remover Floor finish restorer Grout sealer Disinfectant sanitizer Floor sealer Neutral cleaner (liquid) Extraction fluid Furniture polish Bathroom cleaner Floor stripper Glass cleaner Stainless steel polish Brass polish/cleaner Toilet bowl cleaner Toilet seat covers Chrome polish/cleaner White board cleaner Toilet Paper Cream cleaner Wood floor cleaner Toilet urinal deodorant cakes Solvent spotter Laundry detergent Liquid Hand Soap Paper Hand Towels Spot and stain remover Lime and scale remover (tub and tile cleaner) Trash bags must contain at least 20% recycled post-consumer content.

C.7-4 Government-Furnished Items

(Mt Shasta and McCloud Day Use Sites) The Government will provide the following item(s) of Government property to the Contractor for use in the performance of this contract.

• Trash Bags – Used at all campground trash stations

• Toilet Paper – Restroom restocking

• Hand Sanitizer – Dispenser refills

• Disinfectants – Restroom cleaning products

• PPE – Gloves, masks, safety gear

• Sharps Container – Safe disposal of needles

• Spill Kit – Biohazard response

• Commercial trash disposal bins (outside dumpster)

• Interior trash and recycle containers

• Keys for access to buildings, storage areas, and locked items such as paper towel dispensers. Keys are not to be duplicated, loaned, or accessed by anyone not required to perform work under this contract.

All keys must be returned to the Forest Service upon completion of the contract, and final invoice payment will be withheld until all keys are returned.

SECTION E. INSPECTIONS AND ACCEPTANCE

E.1 Government Inspections

Government inspections are for the purpose of satisfying the Government that the services are acceptable and do not relieve the Contractor of the responsibility for maintaining quality control.

Visual inspections will be made on a periodic basis by the Contracting Officer Representative or designated inspectors. Such inspections do not constitute acceptance by the Government.

The Contractor (or designated representative) is encouraged to be present to observe inspections.

E.2 Specific Inspection Procedures

This is a performance-based contract that expresses the Government’s requirements in the form of minimum quality standards to be met. The Contractor must determine the optimal work schedule, frequency, resource allocations, and performance methods to achieve a work product that meets the standards.

The contractor’s performance will be evaluated based upon the Required Results for each task listed in the tables in Section C.6. Methods and documentation may include check-off sheets of tasks, written inspections or COR diaries with accompanying photos when deemed necessary, customer surveys, and/or records of customer complaints such as emails.

The service schedule in Section C.6 is for estimating purposes and to assist in Government inspections of the work. The estimated frequencies do not relieve the contractor of the responsibility for additional cleaning if necessary to meet Required Results standards.

E.3 Determination of Acceptability and Payment Deductions

Work on this contract will be deemed acceptable when the Government’s visual inspections show acceptable performance.

Payment will be made for fully acceptable work at the prices quoted in the schedule of items. Payment will be made monthly upon receipt of a proper invoice in the IPP system (see Section G).

E.3-1 Performance Thresholds for Acceptability of Work

Major deficiencies, such as tasks not completed, more than 30% of tasks of unacceptable quality, or repeat occurrences (3 or more) of the same issues, will immediately trigger the deduction schedule.

Customer complaints will be substantiated by the COR for validity. The COR will inform the Contractor of valid complaints and give the Contractor 24 hours to correct the defect, if it is possible to do so without disrupting government operations at the affected site.

All weekly services are performed to Required Results - performance measures outlined in the tables in Section C, and no more than (5) customer complaints are received and substantiated by the COR per calendar month.

Should the Contractor disagree with the complaint after investigation of the site, the Contractor shall notify the Contracting Officer. The Contracting Officer will review the matter with the COR to determine the validity of the complaint.

E.3-2 Deduction Schedule

If the number of valid customer complaints exceeds the acceptable threshold per month, or if the Contractor does not correct deficient work on time, a deduction of five (5) percent may be made from the applicable invoice. Multiple instances of unacceptable work may be further deducted in five (5) percent increments, maxing in an amount of fifteen (15) percent per month or annual task.

SECTION F. DELIVERIES OR PERFORMANCE

F.1 Work Timing

The Contractor shall begin work within three (3) calendar days after the effective date of the Notice to Proceed.

Failure to begin work on schedule will make the contract subject to immediate termination for cause.

SECTION G. CONTRACT ADMINISTRATION DATA

G.1 Pre-work

Pre-work conference. Before work begins on service contracts, a pre-work conference is normally held to discuss the contract – especially the specifications, labor provisions, plan of work, and selected standard clauses. The pre-work meeting should be attended by an officer of the firm or someone designated in writing to act on behalf of the firm. The pre-work meeting may be waived at the discretion of the Contracting Officer.

No work may begin on this contract until the Contracting Officer has issued a Notice to Proceed.

G.3 Payment

Payments and Deductions. Payment will be made for fully acceptable work at the prices quoted in the schedule of items. In accordance with the inspection clause, payment may be made for less than fully acceptable work at a reduced price (see Section E.3 for deduction thresholds).

G.3-1 Invoice Processing Platform (IPP)

All payment requests must be submitted electronically through the US Department of the Treasury’s Invoice Processing Platform System (IPP) at www.ipp.gov.

SECTION H. SPECIAL CONTRACT REQUIREMENTS

H.1 Conduct

All work under this contract shall be performed in a skillful and professional manner. The Contracting Officer may require the Contractor to remove any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable, or for theft or unauthorized possession or removal of materials, supplies, equipment, or property.

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity, and shall be responsible for taking such disciplinary action with respect to the employee(s) as necessary.

The Contractor shall prohibit their employees from disturbing papers on desks, opening desk drawers or cabinets, or using telephones or office equipment provided for official Government use.

The Contractor will be notified of non-compliance and will be requested to correct the condition at the Contractor’s expense.

The following restrictions apply to the Contractor and employees:

a. Smoking Tabacco and/or E Cigarettes: All Government facilities are non-smoking/ non Vaping.

The Contractor and/ or employees shall not smoke or Vape on Government property.

b. Gambling: The Contractor shall not participate in games for money or personal property while on Government property.

c. Alcoholic Beverages and Narcotics: The Contractor shall not be under the influence of, use, or be in possession of any narcotic drug, hallucinogenic, marijuana, barbiturate, amphetamine or alcohol while on Government property. This prohibition shall not apply in cases where the drug is being used as prescribed for a patient by a licensed physician.

d. Soliciting or Vending: The Contractor shall not solicit or sell any items while on Government property.

e. Firearms: The Contractor shall not be in possession of any firearms while on Government property.

H.2 Security

The contractor shall be responsible for securing the premises upon completion of each service.

The contractor shall take the necessary precautions to ensure its employees do not leave exterior doors or windows open upon entry, during performance of services, or upon exiting from the building.

The contractor shall check to see that all exterior doors and windows are locked and that exterior lights are turned on before departing the premises.

The contractor shall promptly report to the Contracting Officer’s Representative any instance (by specific date, time, and location) of having to perform lockup, to turn on exterior lights, or to shut windows.

The contractor shall place an "out of order'' sign on any plugged or otherwise inoperable toilets, sinks, drains, or drinking fountains and report it to the Contracting Officer’s Representative.

Interior lights shall be turned off after each room or area has been serviced.

H.3 Contractor Employee Identification

All Contractor employees shall wear a standardized company uniform, company t-shirt, or company identification badge clearly displayed, while on Government property performing work under this contract.

H.4 Quality Control Plan

The contractor shall provide a method of self-inspection to ensure the quality of performance meets or exceeds those specified in this solicitation. This plan is to be easy to use, maintain, understand and be applicable to this solicitation. The plan is to be provided with the quote.

H.5 Public officials not personally liable

There shall be no personal liability upon the Contracting Officer or officer in charge, their agents or employees, for any act performed in the discharge of any duty imposed or the exercise of any power or authority conferred upon them by, or within the scope of the contract, it being understood that in all such matters they act solely as agents and representatives of the Government.

H.6 Designation of Contracting Officer’s Representative (COR)

The Contracting Officer designates the Contracting Officer's Representative (COR). The COR is responsible for administering the performance of work under this contract. In no event, however, will any understanding, agreement, modification, change order, or other matter deviating from the terms of this contract be effective or binding upon the Government unless formalized by proper contractual documents executed by the Contracting Officer prior to completion of the contract.

On all matters that pertain to the contract terms, the Contractor must communicate with the Contracting Officer. Whenever, in the opinion of the Contractor, the COR requests effort outside the scope of the contract, the Contractor should advise the COR. If the COR persists and there still exists a disagreement as to proper contractual coverage, the Contracting Officer should be notified immediately, preferably in writing if time permits. Proceeding with work without proper contractual coverage could result in nonpayment or necessitate submittal of a contract claim.

H.7 Approval of Subcontracting The Contractor shall request approval from the Contracting Officer prior to entering into any subcontract arrangement. The written notification shall include as a minimum:

1. The name, address and telephone number of the subcontractor;

2. The date upon which the subcontract was entered into and its duration;

3. A detailed description of the work being subcontracted including a listing of contract items, units, etc., as appropriate;

4. Documentation of the subcontractor's representative authority.

Subcontracting any portion of the contract shall not relieve the Prime Contractor of any responsibility under this contract. Any subcontract agreement shall contain all terms and conditions of the prime contract.

C.7-4 Government-Furnished Items