Performance_Requirment_Summary_XLM.xml

German Richard Joyce A. Vaughn 8 66 2015-09-01T14:15:00Z 2015-09-01T12:57:00Z 2015-09-01T14:17:00Z 2 258 1476 12 3 1731 14 Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. Performance Objective Standard Acceptable Quality Levels Method of Surveillance Incentive (Positive and /or Negative) (Impact on Contractor Payments) Submit a PM report of scheduled, completed, and outstanding tasks monthly 100% of reports accurately depict current status 99% File reviews, periodic inspections, and random observations, and customer complaints $500 for each documented instance when a report is submitted after the 15 th of the month Administer quality control program including subcontractor management in accordance with the QCP Contractor is in compliance with the QCP 97% of the time 99% File reviews, periodic inspections, and random observations, and customer complaints Submit management reports as required in accordance with the SOW 100% of reports accurately depict current status 95% File reviews, periodic inspections, and random observations, and customer complaints At the beginning of each month the BEP and contractor will coordinate and develop a listing of all tasks for the upcoming month regarding SCADA system changes and maintenance. 100% 99% File reviews, periodic inspections, and random observations, and customer complaints All planned work will be inspected to insure software was loaded, breakages were repaired and system changes made. 100% 99% File reviews, periodic inspections, and random observations, and customer complaints Page PAGE 1 of NUMPAGES 2