Beckman Coulter 2022 Statement of Work.docx

SECTION C – DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Full-Service Maintenance and Repair of Beckman Coulter Laboratory Equipment Systems

The following format has been used for this statement of work:

C.1 Introduction C.2 Scope C.3 Work Performance Requirements C.4 Notes/Guidance C.5 Quality Assurance Surveillance Plan

ARTICLE C.1. INTRODUCTION

Independently and not as an agent of the Government, the Contractor shall be required to furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government, as needed to perform the Statement of Work.

C.1.1 Instrumentation is Critical

The National Institutes of Health (NIH) conducts the world's largest biomedical research program. Direct research and support activities are performed in numerous laboratories, an approximately 240 bed research hospital, and support facilities on NIH's main 340-acre campus at 9000 Rockville Pike, Bethesda, MD, the 513-acre NIH Animal Center (NIHAC) in Poolesville, MD, and at several off-campus facilities located in Maryland.

During the course of conducting laboratory experiments and research, NIH uses a variety of critical equipment systems/instruments manufactured by Beckman Coulter, Inc. Without these instruments NIH would not be able to complete this important work. Instruments must be operational when needed to support the time phased/time sensitive aspects of ongoing experiments and research. The failure of instrumentation being operational could result in the loss of extensive research efforts.

C.1.2 Contract Goal

The goal of this contract is to acquire services that ensure that the Government-owned Beckman Coulter equipment systems/instruments identified herein remain operational and perform in accordance with its original equipment manufacturers (OEM) appropriate operational specifications.

C.2 Scope

C.2.1 General

This contract is for use by the entire NIH community having Government-owned Beckman Coulter manufactured instruments of the type specified herein. NIH authorized ordering officials place orders against this contract directly with the contractor in accordance with the terms and conditions.

C.2.2 Types of Work

The contractor shall be responsible for the following types of work under this contract for the instrumentation identified in Section B of this contract:

Offer full-service maintenance, including routine preventive maintenance and emergency maintenance. the three types offered are as follows:

Type 1 (Prevention Plus Support Agreement):

· SCHEDULED PREVENTATIVE MAINTENANCE CALLS (PMC’S) is performed in month 9. PMs increase instrument reliability and performance. Thorough PMC procedures include cleaning, inspecting, and adjustments to published factory specifications. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable samples and lab productivity. Normal PMC parts are included with this agreement.

· EMEGENCY REPAIR SERVICE is available at 20% off the current hourly rate.

· REPLACEMENT PARTS are available at 20% off the current list price. Beckman Coulter service engineers carry a stock of commonly used parts for timely instrument repairs. Additional parts are obtained from Beckman Coulter’s computerized service inventory, which provides immediate access to OVER 640,000 OEM parts.

· FACTORY TRAINED AND CERTIFIED SERVICE ENGINEERS perform all service repairs. Beckman Coulter personnel are continuously trained on the latest instrument technology, product improvements, software, and accessories.

· SERVICE ENGINEERS LOCATED NATIONWIDE to ensure fast and efficient service response. Beckman Coulter service teams are staffed to provide constant service coverage during periods of engineer training, vacation, and illness.

· PRIORITY TECHNICAL PHONE SUPPORT is unlimited, and ensures Beckman Coulter Trained product specialist are ready and at your service.

Type 2 (Total Support Agreement):

· COMPREHENSIVE COVERAGE provides full-service support for your instrument. Budgeting is simplified as service costs are fixed for the duration of the agreement. Order processing is minimized.

· UNLIMITED EMERGENCY SERVICE with no additional charges for on-site labor, travel time, or travel expenses during Beckman Coulter’s normal business hours.

· SCHEDULED PREVENTIVE MAINTENANCE CALLS AS INDICATED ON YOUR SERVICE AGREEMENT- (PMC’S) increase instrument reliability and performance. Thorough PMC procedures include inspection, cleaning, and making any necessary repairs or adjustments to meet published factory specifications. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable samples and lab productivity.

· REPLACEMENT PARTS are provided with this agreement. UV lamp coverage is also available. Beckman Coulter service engineers carry a stock of commonly used parts for timely instrument repairs. Additional parts are obtained from Beckman Coulter’s computerized service inventory, which provides immediate access to over 640,000 OEM parts.

· ENGINEERING MODIFICATIONS are included and are installed without charge during the preventative maintenance visit. Continuous hardware design modifications enhance instrument performance and reliability. Beckman Coulter’s service engineers are informed of these enhancements and will automatically update your instrumentation.

· FACTORY TRAINED AND CERTIFIED SERVICE ENGINEERS perform all service repairs. Beckman Coulter personnel are continuously trained on the latest instrument technology, product improvements, software, and accessories.

· SERVICE ENGINEERS LOCATED NATIONWIDE to ensure fast and efficient service response. Beckman Coulter service teams are staffed to provide constant service coverage during periods of engineer training, vacation, and illness.

· TOTAL SYSTEM SUPPORT is available from Beckman Coulter. Applications assistance, operator training or retraining, field rotor inspections, rotor care seminars, software and computer assistance are a few of the additional services available at our current hourly rate; all from one single source – Beckman Coulter Field Service.

· PRIVILEGED CALL CENTER PHONE ENTITLEMENTS: Beckman Coulter trained product specialist will provide support and solutions for your instrument needs.

Type 3 (Protective Support Agreement):

· COMPREHENSIVE COVERAGE provides full-service support for your instrument. Budgeting is simplified as service costs are fixed for the duration of the agreement. Order processing is minimized.

· UNLIMITED EMERGENCY SERVICE for hardware repairs with no additional charges for on-site labor, travel time, or travel expenses during Beckman Coulter’s normal business hours.

· SCHEDULED PREVENTIVE MAINTENANCE CALLS AS INDICATED ON YOUR SERVICE AGREEMENT – (PMC’S) is performed in month 5. PMs increase instrument reliability and performance. Thorough hardware PMC procedures including cleaning, inspecting, adjustments, and instrument calibration to published factory specifications. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable samples and lab productivity. Additional PM is available for purchase at time of renewal.

· SCHEDULED HEALTH CHECK is performed in month 9. This is a thorough hardware procedure including inspection and adjustments of the instrument, if needed. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable samples and lab productivity.

· REPLACEMENT PARTS are provided with this agreement. Beckman Coulter service engineers carry a stock of commonly used parts for timely instrument repairs. Additional parts are obtained from Beckman Coulter’s computerized service inventory, which provides immediate access to over 640,000 OEM parts.

· ENGINEERING MODIFICATIONS are included and are installed without charge during the preventative maintenance visit. Continuous hardware design modifications enhance instrument performance and reliability. Beckman Coulter’s service engineers are informed of these enhancements and will automatically update your instrumentation.

· FACTORY TRAINED AND CERTIFIED SERVICE ENGINEERS perform all service repairs. Beckman Coulter personnel are continuously trained on the latest instrument technology, product improvements, software and accessories.

· SERVICE ENGINEERS LOCATED NATIONWIDE along with service call dispatch via our customer coordination center ensures a fast and efficient service response. 2-day on-site response time guarantee.

· ROTOR SERVICE COVERAGE extends the centrifuge rotor to eight (8) or (10) years, depending on the rotor type. Include an annual on-site rotor inspection by a specially trained service specialist. Rover coverage is available on most BCI centrifuges and ultracentrifuge models.

· TOTAL SYSTEM SUPPORT is available from Beckman Coulter. Various additional billable services are also available such as instrument relocation services, additional advanced remote and on-site applications training (2 hours), troubleshooting, applications services and consultation, and software/computer performance assistance; all from a single source- Beckman Coulter Field Service.

Type 4 (Start Up Care Support Agreement):

· COMPREHENSIVE COVERAGE provides full-service support for your instrument. Budgeting is simplified as service costs are fixed for the duration of the agreement. Order processing is minimized.

· UNLIMITED EMERGENCY SERVICE with no additional charges for on-site labor, travel time, or travel expenses during Beckman Coulter’s normal business hours.

· ACCIDENTAL DAMAGE SERVICE Accidental damage to the instrument(s) that affects its functionality. Repair services for accidental damage are reduced by 50% including 50% on product replacement if deemed necessary.

· SCHEDULED PREVENTIVE MAINTENANCE CALLS AS INDICATED ON YOUR SERVICE AGREEMENT – (PMC’S) is performed in month 5. PMs increase instrument reliability and performance. Thorough PMC procedures including cleaning, inspecting, adjustments, and calibration to published factory specifications. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable samples and lab productivity. An additional PM is available for purchase at any time.

· SCHEDULED HEALTH CHECK is performed in month 9. This is a thorough hardware procedure including inspection and adjustments of the instrument, if needed. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable samples and lab productivity.

· REPLACEMENT PARTS are provided with this agreement. Beckman Coulter service engineers carry a stock of commonly used parts for timely instrument repairs. Additional parts are obtained from Beckman Coulter’s computerized service inventory, which provides immediate access to over 640,000 OEM parts.

· ENGINEERING MODIFICATIONS are included and are installed without charge during the preventative maintenance visit. Continuous hardware design modifications enhance instrument performance and reliability. Beckman Coulter’s service engineers are informed of these enhancements and will automatically update your instrumentation.

· FACTORY TRAINED AND CERTIFIED SERVICE ENGINEERS perform all service repairs. Beckman Coulter personnel are continuously trained on the latest instrument technology, product improvements, software, and accessories.

· SERVICE ENGINEERS LOCATED NATIONWIDE along with service call dispatch via our customer coordination center ensures a fast and efficient service response. 3-day on-site response time guarantee.

· ROTOR SERVICE COVERAGE & INSPECTION is available upon request at time of renewal. Coverage extends the centrifuge rotor to eight (8) or (10) years, depending on the rotor type. Include an annual on-site rotor inspection by a specially trained service specialist. Rover coverage is available on most BCI centrifuges and ultracentrifuge models.

· TOTAL SYSTEM SUPPORT is available from Beckman Coulter. Various additional billable services are also available such as instrument relocation services, additional advanced remote and on-site applications training (4 hours), troubleshooting, applications services and consultation, and software/computer performance assistance; all from a single source- Beckman Coulter Field Service.

C.2.3 Contract Coverage

Only instruments identified herein are covered by the terms and conditions of this contract. Stored instruments are not covered under this contract.

Service and parts required due to misuse, abuse or damage to the instrument and as a result of causes beyond the control of the contractor, including rotors exceeding the OEM warranty terms, accessories, defective vials, or system contamination are not covered under the terms and conditions of this contract.

C.2.4 Resources

The contractor shall be responsible to independently, and not as an agent of the Government, furnish all necessary personnel, labor, special tools, engineering revisions and upgrades, facilities, diagnostic equipment, parts, materials, and supplies to provide the required technical support and expertise for on-site preventive maintenance, inspection and emergency repair. This shall be for Government-owned Beckman Coulter instruments at the NIH facilities and relocation services of Government-owned Beckman Coulter instruments at the various NIH facilities.

C.2.5 Location of Performance

The contractor shall perform the work required under this contract at the NIH Bethesda, MD campus and other NIH facilities within a 75-mile radius of the Bethesda, MD campus.

C.3 Work Areas/Performance Requirements

C.3.1 Performance Requirements

Performance requirements of this contract are expressed in the following manner:

Each performance requirement will contain the following three elements. In each case, when taken together, these elements constitute a performance requirement. Any non- acceptable service, that is, failure to achieve a performance requirement, shall be promptly rectified by the contractor at no additional cost to the Government.

· Performance Objective - A statement of the outcome or results expected in a specific task area. These objectives are identified in the basic contract for each task area.

· Performance Measures - The critical few characteristics or aspects of achieving the objective that will be monitored by the Government, those things that the Government will be gathering data about. Each objective may have one or more measures.

· Performance Standards - The targeted level or range of levels of performance for each performance measure. These expectations are identified in the basic contract.

C.3.2 Full-Service Maintenance

The contractor shall provide full-service maintenance, including routine preventive maintenance and emergency repair to ensure the capability and availability of the Beckman Coulter instruments identified herein are available and operational at their manufacturer’s original operating specifications, or better.

C.3.2.1 Preventive Maintenance

Preventive maintenance calls shall be performed by the contractor in sufficient detail and frequency to ensure the capability and availability of the Beckman Coulter instruments required to satisfactorily support the work conducted in the NIH facilities. Preventive maintenance calls shall consist of, but not be limited to, inspection, examination of all functioning parts, thorough cleaning, proper lubrication, replacement or repair of worn or unserviceable parts, adjustment and calibration made with the expressed intent of maintaining the instrument(s) to the manufacturer's original or currently appropriate specifications. When necessary, this includes complete dismantling, parts replacement, reassembly and thorough testing and adjusting. This shall include hardware and software revisions and upgrades as they become available or required.

Any service provided and determined to be unacceptable by the NIH user must be promptly rectified by the contractor at no additional cost to the Government.

Performance Objective No. C.3.2.1.a - The contractor must perform preventive maintenance to a sufficient degree and frequency to ensure the continuous operation of all Beckman Coulter instruments covered under the contract.

Performance Measure Performance Standard

Manufacturer's original or current 100% factory operating parameters of all instruments are maintained.

Performance Objective No. C.3.2.1.b - The contractor must provide all necessary parts required for preventive maintenance and emergency repair. All parts furnished and work performed must be comparable with the best industry standards. This shall include hardware and software revisions and upgrades as they become available or required.

Performance Measure Performance Standard

(i) Contractor provides all parts/software in 100% performing preventive maintenance and emergency repair.

(ii) Parts/software furnished are capable of restoring 100% instrument to appropriate specifications.

C.3.2.2 Emergency Repair Service Emergency repair calls will be placed as necessary directly with the contractor by the Authorized User or his/her representative by telephone or other means as most convenient. The Authorized User will indicate the specific equipment that is in need of repair by citing the complete name of the instrument, model number and serial number. The Contractor shall respond, inspect and restore each instrument to its original/current specified operating parameters within 48 consecutive hours, excluding weekends and Federal holidays, after an emergency call has been placed. The 48-hour time period shall not apply when it is determined that the problem is a result of misuse or abuse.

Performance Objective C.3.2.2 The contractor must respond and restore instrument(s) within 48 hours of call.

Performance Measure Performance Standard

(i) Instrument(s) restored to manufacturer's 100% original/current specified operating parameters.

(ii) Timeliness - Restoration completed within 85% 48 consecutive hours, excluding weekends and Federal holidays, after call has been placed.

(iii) Customer Service - The contractor shall 100% provide a toll-free telephone number to be used for obtaining emergency repair service, technical support, and all contract administrative concerns (i.e., adding or deleting instruments from contract).

C.3.3 Misuse and Abuse

If it is determined by the Contracting Officer’s Representative (COR) that the need for repair resulted from misuse and/or abuse, the cost for repair of the instrument must be covered under an NIH Scientific Repair Order to be issued by the authorized user. The authorized user may elect to perform the required repair themselves or through another source. Any disputes concerning determinations made on claims resulting from misuse and/or abuse shall be resolved in accordance with the clause at FAR 52.233-1, Disputes, incorporated by reference.

Performance Objective No. C.3.3 - At no additional cost to the Government, the contractor must furnish to the COR the following minimum information supporting any claims that needed repairs resulted from causes beyond the contractor's control:

(i) Name of instrument and/or accessory; model and serial number.

(ii) User's name and address (building, room number, and telephone number) and location of instrument if different.

(iii) Date user was notified not to use the instrument, if applicable; and,

(iv) Summary of facts, including cause and degree of damages, and cost of necessary repair.

Performance Measure Performance Standard

(i) Minimum information provided 100% to the COR.

(ii) Timeliness - Information provided within 100% 5 working days after notification of the occurrence.

(iii) Information provided before any 100% repairs are performed.

C.3.4 Time and Location of Service

All services and repairs shall be performed at the location of the equipment systems and all work shall be performed during normal working hours (8:00 a.m. - 5:00 p.m.), Monday through Friday (excluding weekends and Federal holidays). In the event off-site service becomes necessary, the Contractor shall notify the COR prior to removing any Government-owned equipment from the NIH premises. The Contractor shall obtain from the Authorized User a properly executed Property Pass. No additional cost for travel, packing, shipping or pick-up time shall be authorized for off-site repairs.

The Government observes the following holidays:

Any other day designated by Federal statute. Any other day designated by Executive Order.

Any other day designated by President's proclamation When any such day falls on a Saturday, the preceding Friday is observed. When any such day falls on a Sunday, the following Monday is observed. Observance of such days by Government personnel shall not be cause for an extension to the delivery schedule or period of performance or adjustment to the price, or estimated cost.

When the Government grants administrative leave to its employees, Contractor personnel shall also be dismissed. However, the Contractor shall continue to provide sufficient personnel to perform critical contract requirements already in progress or scheduled and shall be guided by the instructions issued by the Contracting Officer or his/her duly appointed representative.

C.3.4.1 Normal Working Hours

Performance Objective No. C.3.4.1.a - The contractor must perform all appropriate services and repairs at the location of the equipment systems and all work must be performed during normal working hours.

Performance Measure Performance Standard

(i) Services and repairs at location of 100% equipment.

(ii) Services and repairs shall be performed 100% between 8:00 a.m. - 5:00 p.m., Monday through Friday (excluding weekends and Federal holidays).

Performance Objective No. C.3.4.1.b - In the event off-site service is necessary, the contractor must notify the COR prior to removing any Government-owned equipment from the NIH premises. The contractor must obtain a properly executed Property Pass, from the authorized user.

Performance Measure Performance Standard

(i) Prior notice submitted to COR. 100%

(ii) Properly executed Property Pass. 100%

C.3.5 Field Rotor Inspection

A field rotor inspection shall be offered at least once every other year on all Government- owned non-elutriator type rotors on an on-going basis of every other contract period. The inspection shall occur after the contractor has provided a minimum of one week (7 calendar days) advance notice. Notice shall consist of verbal and printed notification to the NIH community. The contractor shall provide the COR with the names of Government employees notified of the upcoming inspection. The inspection shall include the use of a bore scope and dye techniques as needed. Upon completion of the inspection a written certification of findings detailing the condition of the rotors shall be provided to the user and one copy to the COR. If it is determined that a rotor requires further inspection than can be provided on site, the contractor shall bear all costs for packaging and transporting it to a more extensive testing facility. The contractor shall adhere to the procedures for off-site repairs as set forth in Performance Objective

C.3.4.1.b. All O-rings, over speed disks, lubricants and other consumable replacement parts shall be provided by the contractor at no additional costs.

Performance Objective No. C.3.5.a - The contractor must perform field rotor inspections, including the use of bore scope and dye techniques, on all possible Government-owned non-elutriator type rotors.

Performance Measure Performance Standard

(i) Field rotor inspection of Government 100% owned, non-elutriator type rotors.

(ii) Bore scope and dye techniques used 100% as necessary.

(iii) Frequency - At a minimum of every other 100% year.

(iv) Schedule - On-going basis every other 100% contract year.

Performance Objective No. C.3.5.b - The contractor must provide advance notice of field rotor inspections to authorized users prior to conducting any inspections.

(iv) COR Notified - The contractor must provide the COR with the names of Government employees notified of the upcoming inspection and provide a copy of the printed notification.

100%

Performance Objective No. C.3.5.c - The contractor must provide written certifications of findings at the completion of all field rotor inspections.

Performance Measure Performance Standard

(i) Written certifications of findings provided to:

(ii) Completeness - Certifications detail 100% the condition of the rotors.

(iii) Timeliness - Certifications submitted within 100% 10 working days of completion of inspections.

C.3.6 Relocation Services

The contractor will not be required to move any individual instrument more than twice in a contract year. Actual transportation of the instrument(s) and component(s) will be the responsibility of the authorized user.

Performance Objective No. C.3.6.a - The contractor, at the request of the authorized user or his/her alternate, must provide the necessary services to prepare instruments for relocation. When required, the contractor must provide all necessary containers for parts removed from instruments and ensure proper and safe preparation of the equipment for transportation.

Performance Measure Performance Standard

(i) Equipment prepared for safe 100% transportation, including protection from damage during movement and damage from weather during movement.

(ii) Contractor-furnished containers 100% for instruments and parts.

Performance Objective No. C.3.6.b - Upon relocation, the contractor must recalibrate (where necessary) and place the instruments back in operating condition in accordance with the appropriate manufacturer's specified operating parameters.

Performance Measure Performance Standard

(i) Relocated equipment restored to 100% manufacturers specified operating parameters.

(ii) Relocated equipment recalibrated. 100%

C.3.7 Reporting Requirements

Performance Objective No. C.3.7 - The contractor must furnish the following reports in accordance with and by the date(s) specified to:

Jeff Klein, Contracting Officer's Representative 6701 Rockledge Drive. 533-E, Bethesda, MD 20892

(A) Field Service Reports

Performance Measure Performance Standard

(i) Copies sent electronically; 100% Printed Size would be 8-1/2" x 11".

(ii) Notations shall Contain the date and time the service call was placed by the authorized user, complete name, model, and serial number to identify instrument(s), as well as a listing all parts, lubricants, labor and any special direction/instructions provided by the Field Service Engineer to the authorized user.

100%

(iii) Signature, time and date on the completed Field Service Report from the authorized user or his/her alternate upon completion of each service call.

85%

(v) Copies - The original shall be submitted to the authorized user or his/her alternate upon completion of the services provided.

A copy of the signed Field Service Report shall be provided to the COR. This signed copy shall be submitted within 30 working days after service completion.

100%

(B) Contractor's Master Service Report

By the 10th working day following the previous contract year, the Contractor shall submit to the COR a cumulative Master Service Report containing the following information:

(i) Name, building and room number, and telephone number of NIH user;

(ii) Complete name, model, and serial number of instrument, without exception or abbreviation as used to identify the equipment when originally purchased;

(iii) Location of equipment;

(iv) List of accessories identified by complete name and model number included with the Instrument, if any;

(v) List of all parts and labor each instrument has required under the contract.

(vi) Date of all preventive maintenance checks the instrument has received under the contract.

The Contractor shall provide the information electronically. The report format shall be suggested by the contractor, for approval by the COR

(C) Rotor Field Service Inspections - Certifications of Findings

A written certification of findings including users name, building and room number, telephone number, and detail description of condition/age of each rotor shall be submitted to the COR within 10 working days of the inspection.

the COR

(D) Certificate of Conformance to Manufacturer's Specifications and Operability

Performance Measure Performance Standard

(i) Content - Certification must attest that the equipment has undergone all necessary preventive maintenance service and, if applicable, emergency repair service at 100% of appropriate manufacturer specifications.

100%

(iv) Format/Notations - Each certification must be on the contractor’s letterhead; signed and dated; identify the equipment by its complete name, model number, serial number and location (building and room number) 85%

(E) Quarterly Invoices

Performance Measure Performance Standard

(i) Content - In addition to the Invoice 100% Submission requirements stated elsewhere in the contract, Invoices must include the contract number, Task Order/Delivery Order (TO/DO) number, and the name and telephone number of the individual placing the TO/DO with the contractor.

(ii) Copies - Concurrent with submission to the Office 100% of Financial Management, NIH, the contractor shall submit one copy to the COR.

C.3.8 Instrument Identification

Performance Objective No. C.3.8 - All reports submitted by the contractor must identify all instruments by their entire and complete name, model, and serial number. The complete name and number must be exactly and without exception as used to identify the equipment when originally procured. Associated components/accessories must be listed separately. The Government must not be required to interpret any special codes, minimum model configuration numbers, or abbreviations when reviewing and accepting any documents such as reports, and invoices submitted under this contract.

Performance Measure Performance Standard

Equipment identifications entire 90% and complete.

C.3.9 Licensing

Performance Objective No. C.3.9 - At all times during contract performance, the contractor must maintain the appropriate radioactive license allowing for both operation and maintenance of those instruments containing radioactive sources.

Performance Measure Performance Standard

Copy of license(s) - Within 30 100% calendar days from the effective date of each contract year, the contractor shall submit a copy to the

COR.

C.4 Notes/Guidance

C.4.1 Addition or Deletion of Equipment

C.4.1.a Authorized users who commit their instruments for servicing under this contract will keep it under contract for the entire 12-month period. Users may discontinue servicing of the committed instrument before the end of the contract year only in cases where the instrument is relocated, stored, surplused, has a custodian change, or becomes a low usage instrument. In these cases, the cost for the instrument shall be prorated based on the number of months the instrument is actually covered under the contract. The authorized user is responsible for promptly notifying the contractor when an instrument is to be removed from the service contract.

C.4.1.b During the contract year there may be instances when users will desire to add instruments to the service contract. When an instrument is to be added, the authorized user or his/her alternate will notify the contractor and request an inspection of the equipment at no cost to the Government. If the instrument being added has not been covered either by warranty or under maintenance agreement any repair costs necessary to restore the equipment to its appropriate original equipment manufacturer's operational specifications shall be covered by a Scientific Repair Order, to be issued to the contractor by the authorized user or his/her alternate. For new instruments, the authorized user or his/her alternate should contact the contractor 30 days prior to the expiration of the warranty. Only those types and models of instruments identified herein may be added without prior approval of the Contracting Officer. The cost for adding instruments will be the current contract price prorated on the basis of the number of months remaining in the contract year.

C.5 Quality Assurance Surveillance Plan

The Government's Quality Assurance Surveillance Plan (QASP) will be used to evaluate whether the Government standards have been met for each task identified in the statement of work. The QASP will consist of review of reports submitted under the contract, customer feedback, and periodic inspection of services performed by the COR. Monitoring will be performed continuously during the contract period.