B08_RFQ_P1321Q0035_ATTCH_A_PWS_FINAL.docx

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, tools, equipment, cleaning supplies and labor necessary to ensure that custodial services are performed at the following Lyndon B. Johnson National Historical Park locations:

Buildings located in Johnson City, Texas:

a. Visitor Center/Headquarters, (Daily Cleaning)

· All visitor and employee restrooms, locker rooms and foyer

· Visitor area (includes information desk, exhibit, auditoriums, and bookstore

· Kitchen/breakroom

· Hallways/passageways, offices, work areas, stairs and elevator

· Exercise room

b. George T. Bryan House (Education Center), (Weekly Cleaning)

· Restroom/Kitchen

· Hallway, back storage room and meeting room

c. Withers and Spaulding (Daily Cleaning)

· Restroom/breakroom

· Exhibit rooms

d. Event Center (Daily Cleaning)

· Restroom/kitchen/closets

· Exhibit room

Buildings located at Ranch in Stonewall, Texas:

e. Airplane Hangar (Daily Cleaning)

· Restrooms, Exhibit areas,

f. Birthplace (Daily Cleaning)

· Men’s and Women’s restrooms

· Supply rooms

g. Klein Maintenance Shop (Daily Cleaning)

· Restroom and common area

h. Junction School (Weekly Cleaning)

· Plexiglass

· Vault toilet

i. Show Barn (Weekly Cleaning)

· Restroom and Breakroom

j. Bus barn (Weekly Cleaning)

· Restrooms, breakroom, entry area near offices

k. Cabana and Indoor Swimming Pool Building (Weekly Cleaning)

· Restroom and kitchenette/work areas

l. Bailey Oriole House (Ranger Station) (Weekly Cleaning)

· Restroom/common area

1.1. BASIC WEEKLY CLEANING SERVICES. The contractor shall accomplish all cleaning tasks to meet the requirements of this SOW.

1.1.1. Maintain Floors. All floors in all buildings except carpeted areas, shall be swept, dust mopped, and wet mopped, as needed, to ensure they have a uniform, glossy appearance and free of dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. All floor cleaning solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position. Stripping with wax stripper of floor finish film remover solutions shall be accomplished annually (see Section 1.3). Wood floors will not be stripped unless specifically directed by the Contracting Officer. Any application of Floor Finishing (Waxing) shall use only approved water emulsion floor finish for the type of flooring concerned. Floor finish must be applied according to the recommendations of the manufacturer.

1.1.2. Remove Trash. All trash containers and document shredder containers in office areas shall be emptied and returned to their initial location. Boxes, cans, and papers placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

1.1.3. Clean Interior Glass/Mirrors. Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. No traces of film, dirt, smudges, water, or other foreign matter shall remain on glass after cleaning.

1.1.4. Clean Drinking Fountains. Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain and exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.1.5. Clean Stairways. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.7, as appropriate for floor covering. Grease and grime shall be removed from stair guards, handrails and baseboards. Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance.

1.1.6. Vacuum Carpets. Vacuum/sweep carpeted areas daily. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. All tears, burns, and raveling shall be brought to the attention of the government representative.

1.1.6.1. Carpet Spot Removal. Spot clean or bonnet dirty carpets over an area of 2 square feet or less. Spots must be removed on day of scheduled cleaning. Spot cleaning shall be performed in accordance with “Industry Standards”.

1.1.7. Vacuum and Clean Floor Mats. Vacuum and clean interior and exterior walk off mats as needed. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.8. General Spot Cleaning. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to, removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls (without causing damage to the surface), partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

1.1.9. General Dusting. All horizontal surfaces, below 8 feet, in opened office areas must be dusted or cleaned to eliminate dust collection. After dusting furniture, all dust, lint, litter, and dry soil shall be removed from the horizontal surfaces of desk, chairs, file cabinets, and other types of office furniture and equipment and from horizontal ledges, window sills, hand rails, etc. Typewriters, business machines, and equipment of a similar nature shall not be dusted.

1.2. BASIC RESTROOMS/LOCKER ROOMS CLEANING SERVICES. The contractor shall complete all cleaning tasks to meet the requirements of this SOW.

1.2.1. Clean and Disinfect. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces using a germicidal detergent. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

1.2.2. Descale Showers, Toilet Bowls and Urinals. Descaling shall be performed monthly at a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

1.2.3. Sweep and Mop Floor. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, and film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance.

1.2.4. Stock Restroom Supplies. Contractor shall ensure restrooms are stocked with paper supplies and soap for the soap dispensers. Paper supplies, trash bags, liners and soaps will be supplied by the contractor and shall be stored in designated areas.

1.2.5. Supplies and Materials. Contractor is responsible for determining actual quantity needed (see Section 3- CONTRACTOR FURNISHED PROPERTY AND SERVICES). Supplies must be submitted to the government for approval and the use of green/biobased/environmentally preferable, non-ozone depleting, containing recycled content/non-toxic products are required per FAR 52.223-2.

Environmentally Preferable Products: The Contractor shall procure and use products that are energy-efficient (Energy Star or Federal Energy Management Program (FEMP)- designated), water efficient, bio-based, environmentally preferable (e.g., Electronic Product Environmental Assessment Tool (EPEAT)-registered), non-ozone depleting, contain recycled content, or are non-toxic or less toxic alternatives, where such products and services meet performance requirements

Biobased Products: The Contractor shall make maximum use of biobased products in accordance with the FAR 52.223-2 - AFFIRMATIVE PROCUREMENT OF BIOBASED PRODUCTS UNDER SERVICE AND CONSTRUCTION CONTRACTS. Information is available at http://www.biopreferred.gov

1.3. PERIODIC CLEANING SERVICES.

1.3.1. Once a Year, Strip, Scrub, Seal, and Wax Floors. Strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuff marks, heel marks, wax build-up, and other stains and discoloration.

1.3.2. Once a Year, Extracting/Cleaning Carpets. All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After extracting, the carpeted area shall be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location.

1.3.3. Once a week, Clean Interior Windows and Blinds. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, blinds and glass.

1.4. EMERGENCY/SPECIAL/UNSCHEDULED CLEANING SERVICES. Upon notification, the contractor shall perform emergency cleaning required in any building, area, or room. The contracting officer shall order cleaning services through issuance of a change order for the appropriate and required work task(s). Contractor shall begin emergency work, as determined by the contracting officer, within an agreed upon time, which may be verbal. The contracting officer or COR will notify the contractor as soon as a special event requirement is known, but no less than 24 hours prior to the event. Completion schedule shall be determined for each delivery order. The cost for each service call will be negotiated based on pre-agreed rates for specific services, i.e., square foot of areas and cost of specific tasks per square foot.

2. SERVICE DELIVERY SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. Below services should meet indicated standards immediately after cleaning is complete. These thresholds are critical to mission success.

3. CONTRACTOR FURNISHED PROPERTY AND SERVICES. Contractor will be responsible for furnishing paper supplies (single roll, double ply toilet paper, and trifold towels), trash bags (small, medium and large) and soaps and all other cleaning supplies (Green Products) that are non-allergy producing or produce a smell sensitivity in workers and shall be stored in designated areas. Contractor shall also supply means of working transportation for contracted employees’ conveyance to and from work locations.

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL. The contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services, based on the Contractor’s Quality Assurance Surveillance Plan.

4.2. QUALITY ASSURANCE. The contractor’s performance will be periodically evaluated in accordance with the following Government’s Quality Assurance Surveillance Plan.

Basic Cleaning Services.

Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash is empty; plastic liners are in good condition. Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Ash containers are emptied and free of ashes, odors and stains. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale and other deposits. Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter. Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible.

Basic Restrooms/Locker Rooms Cleaning Services.

Restrooms and locker rooms are disinfected and free of dirt, deposits, streaks and odors. Showers are disinfected and free of soap films, scum and other deposits. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Floors are free of litter, dirt, dust and debris. Supplies are completely stocked on day of service.

Periodic Cleaning Services.

Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, and other stains and discoloration. Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration. Stripping/Waxing: Use only the approved water emulsion floor finish for the type of flooring concerned. Floor finish must be applied according to the recommendations of the manufacturer.

Emergency/Special/Unscheduled Cleaning Services.

Ordered services meet the requirements of paragraphs 1.1 and/or 1.2 as appropriate.

4.3. GOVERNMENT REMEDIES. The contracting officer shall follow FAR 52.212-4, Contract Terms and Conditions-Commercial Items (October 2018), for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

4.4. HOURS OF OPERATION. Normal hours of business operation will be from 7:00 a.m. to 5:00 p.m. Monday through Sunday and all observed federal and state holidays except Thanksgiving, Christmas and New Year.

4.5. SECURITY REQUIREMENTS. Contractor personnel are to stay within the limits of the established work area. Contractor personnel shall not enter areas identified as restricted unless required and cleared by the building representative. The contractor' s equipment shall be conspicuously marked for identification. Contractor personnel shall wear marked shirts/tops/smocks identifying them as contractor employees.

4.6 BUILDING SECURITY. All contractor staff shall meet Department of the Interior citizenship policies and regulations. Candidates shall be subject to a Background Investigation paid for by the National Park Service (NPS). The Contractor shall provide evidence that the proposed candidates for the tasks have or can quickly obtain a security clearance in order to meet this requirement. The contractor must sign all applicable security agreements and successfully pass a background check administered by the Federal Government to obtain a DOIAccess Card and keys provided by NPS. All applicable Homeland Security Presidential Directive 12 requirements must be met. No IT access shall be granted on this contract.

4.7 SECURITY CLEARANCES. All contractors shall be subject to security clearances based on the agency requirements. The National Park Service is a federal agency and part of the Department of the Interior. Handling and access to classified information is not part of this contract.