B08_Attachment_1_Statement_of_Work_140P8625Q0024.pdf

SCOPE of WORK

SAN FRANCISCO MARITIME NATIONAL HISTORICAL PARK

UNARMED SECURITY GUARD SERVICES

SECTION 1 : GENERAL INFORMATION

The National Park Service (NPS), San Francisco Maritime National Historical Park is seeking qualified firms who have the ability to furnish the security services described herein. San Francisco Maritime National Historical Park (SAFR) is a highly visible and very popular tourist site in the San Francisco Bay Area on the world famous San

Francisco waterfront. The Hyde Street Pier forms the eastern boundary of the Park and supports the historic ships, boats, facility support offices and active workshops.

Approximately 4 million visitors walk through the Park yearly.

The Contractor shall provide one unarmed (no firearms, impact weapons, stun guns, Tasers, Pepperspray, etc.) uniformed security guard primarily at the Hyde Street Pier to provide security patrols of the pier, buildings, and historic ships. The Contractor is advised that this is an over the water marine based facility which includes gangways, operational boats, historic ships that are open to the public, and an active sailing educational program. Inspections will be made inside ships, inside bilges, along waterlines, moorings and dock lines. Option Years 1 and 2 and Option Items A, B, and C as well and B may be exercised if needed per the contract terms and conditions.

1.1 SCOPE OF WORK – General Requirements

The Contractor must provide all necessary unarmed uniformed security personnel for San Francisco Maritime NHP as defined in this Statement of Work (SOW).

Security services include the pier, ships, boats and buildings. Section 5 in this document details the requirements of the security personnel.

1.2 CONTRACTOR PERSONNEL – Contract Manager

A. The guards must comply with California security personnel laws: Laws and

Regulations – Bureau of Security and Investigative Services.

B. Contractor must provide a Contract Manager who must be responsible for the performance of the work and have authority to bind the company. The name of this person, and an alternate when the manager is absent, must be designated in writing to the Contracting Officer

C. The Contract Manager or alternate must have full authority to act for the

Contractor on all contract matters relating to daily operation of the contract.

D. The Contract Manager or alternate must be available during normal business hours within one workday to meet with SAFR government personnel

(designated by the Contracting Officer) to discuss problem areas.

140P8625Q0024 Unarmed Security Guard Services

Attachment 1 Statement of Work San Francisco Maritime National Historical Park

E. The Contract Manager and employees must be able to read, write and speak and understand English to the satisfaction of the Contracting Officer.

1.3 CONTRACTOR PERSONNEL - Employees

A. The Contractor must not employ persons for work on this contract if such employee is considered by the Contracting Officer to be a potential threat to the health, safety, security, general well-being of the Park visitors and staff, or to the operational mission of the National Park Service. In addition, the contractor must verify all employees of the contractor or employees of sub-contractors be US citizens or have documentation showing legal standings to be in the United States. This documentation must be presented, upon demand, to the National Park Service Contracting Officers Representative (COR).

B. Contractor personnel must present a neat appearance and be easily recognized as Contractor personnel. All employees must have standardized color clothing with the name permanently (professionally, e.g. embroidered) marked on the uniform. Employee must wear professionally produced company identification visible on the uniform chest area which provides a picture of the employee, contractor’s company name and name. This ID will be used to identify themselves to visitors and NPS staff, access the ships, pier and other

SAFR related facilities. The contractor uniform should not be similar to the

NPS.

1.4 SECURITY REQUIREMENTS

All employees of the contractor and sub-contractors should have passed a background investigation.

1.5 QUALITY CONTROL

A Quality Control Plan shall be submitted to the NPS two (2) days after award for review and approval by the Contracting Officer’s Representative. The Quality Control plan must include all tasks listed under this contract. The description of the inspection system shall cover all services listed on the performance requirements summary. The description must include specifics as to the areas to be inspected, such as buildings, ship’s bilges, ramps or gangways on both a scheduled and unscheduled basis and the frequency of inspections.

1.6 QUALITY ASSURANCE

The Contracting Officers Representative (COR) or designee will inspect the patrol activity logs on a weekly basis to ensure all reporting is performed as per

Section 5. When the review indicates defective performance, the COR or designee will inform the contract manager, or their representative at the site, and require them to initial the observation, which only acknowledges that he or she has been made aware of the defective performance.

1.7 PHYSICAL SECURITY

The Contractor shall be responsible for safeguarding all government property provided to the contractor or areas under the contractor’s control. All equipment and areas under the contractor control must be locked at all times or under guard by the contractor's employee.

1.8 KEY CONTROL

The contractor must establish and implement methods of making sure all keys and identification badges, if issued, to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor must not duplicate any key/cards issued by the government.

A. The Contractor must immediately report to the Contracting Officers

Representative or Contracting Officer any occurrences of lost or duplicated keys.

B. The contractor will be responsible for replacing the affected keys , lock(s), or perform re-keying if needed at no additional costs to the government.

C. The Contractor shall prohibit the use of keys by any persons other than the contractor's employee or employees who was/were issued the key. Opening of locked areas by the Contractor employees to permit entrance of persons other than contract employees engaged in performance of contract work requirements in those areas is prohibited.

D. Lock Combinations

The contractor must control access to all government provided lock combinations to preclude unauthorized entry.

1.9 CONSERVATION OF UTILITIES

The Contractor must make sure employees practice utility conservation. Lights shall be used only in areas where work is occurring. Water flushing and washing devices must be turned off when not in use and shall be adjusted to the manufacture’s specifications.

SECTION 2: GENERAL DEFINITIONS

2.0 San Francisco Maritime National Historical Park (SAFR) is a unit within the

National Park Service. Its boundaries are legislated by Public Law 100-348, dated June 27, 1988. The “Park” incorporates historic ships, boats, piers, commercial and public spaces, and is located along the San Francisco waterfront.

2.1 The Contracting Officers Representative (COR) is the Contracting Officers on site representative to address and clarify all matters concerning the contract.

The Contracting Officer is the only government official authorized to make changes to the contract.

SECTION 3: GOVERNMENT FURNISHED PROPERTY OR SERVICES

The following facilities or services are provided to the contractor:

3 . 1 N a t i o n a l Park Service two-way radios with United States Park Police communication center support and the appropriate frequency.

3.2 A clean dry place to store supplies and provide the security guard with

Shelter (Fee Booth).

3.3 NPS Radio, NPS Hyde Street Pier gate alarm annunciator flip phone (no access to DOI internet) and keys are provided. These are located in the locked old fee booth on Hyde Street Pier. Once these are issued, the security guard will sign a property form (same as Daily Activity Record). These property will be returned to the locked old fee booth and a ranger on duty at the end of security guard’s shift.

SECTION 4: CONTRACTOR FURNISHED ITEMS AND SERVICES

Except for items or services specifically stated in Section 3 as government furnished, the Contractor must furnish everything needed to perform this contract according to all its terms.

SECTION 5: SPECIFIC TASKS TO BE PERFORMED

Following are specific tasks that are expected to be fulfilled by the Contractor and the

Contractor employees.

5.0 The Contractor shall provide one unarmed (without any weapons) uniformed security guard primarily at the Hyde Street Pier to provide security patrols of the pier, buildings, and historic ships.

5.1 Once on duty, the security officer may leave the site only if a qualified replacement provides a relief (the contractor’s security officer or a park ranger on duty).

5. 2 Security Guard Service (Required): 3,888 hours per year of unarmed security guard services for Hyde Street Pier.

5.3 Holidays and NPS Security Guard Leave (as needed): 500 hours per year.

These additional security guard services are to cover for the Federal holidays and NPS security guard’s sick and annual leaves.

5.4 Option Items A & B (if exercised: Emergency Fire Watch – up to 60 hours per year. These additional security guard services are for fire watch facilities within San

Francisco Maritime National Historical Park (Museum Building, Hyde Street Pier, Building E Fort Mason Center, and Sea Scout Base).

5.5 Required Security Officer Equipment:

A. Clean uniform clearly identifying the individual as a security officer.

B. Handheld rechargeable flashlight and spotlight.

5.6 Radio Use:

Carry and operate an NPS supplied two-way radio. If the radio is inoperable, it shall be noted in the log for repair or replacement. The Park COR will provide a replacement to use while repairs are being made.

5.7 Radio Communications:

The security officer shall notify the National Park Service (NPS) communication center prior to and after each patrol and during any unusual or emergency situations as listed below.

5.8 Intruders on the Premises:

Intruders should not be approached. If suspicious behavior or activity is observed, then immediately contact the NPS communication center and report the intrusion. For safety reasons stay out of sight, if possible, until assistance arrives. Provide as much detail as to the location and description of the individuals as possible. As a reminder, if an intrusion or docking is suspected call the NPS communication center prior to investigating.

5.9 Docking Attempts:

If a boat attempts to land on premises use a high candle powered beam light to ward off any docking. Bullhorn may also be used. This will let anyone who is attempting to dock know the pier is occupied and the attempted docking has been noted. If the vessel closes to voice range, advise the vessel to steer clear of the area or the US Coast Guard and the United States

Park Police will be notified. If the vessel continues to attempt docking immediately notify the NPS communication center via radio and relay the incident. Be sure to provide vessel type, hull number if possible, location of attempted docking and number of people on the vessel. Do not confront the intruders once the vessel docks. Maintain visual contact and relay all observations to the communications center and await assistance.

5.10 Patrol Reports:

1. The security patrols conducted by the Security Officer(s) will consist of the following:

The Security Officer(s) will operate a computerized Tracking System, an example of an acceptable product is Tracktik system or NPS COR approved system which is a device synchronized twenty-six (26) locations within the Hyde Street Pier. Every patrol by the Security Officer should be recorded and maintained in the PATROL LOG. These patrols should have a minimum of two hour time span between patrols, but the patrols should vary to avoid the appearance of regular intervals.

2. The report shall consist of the following:

a. Any unusual circumstance, i.e. the times and names of NPS or other authorized personnel entering / leaving the site, intruders and disposition, unlocked doors, burned out lights, condition of structures and hazardous conditions (tree, rock fall, water intrusion).

b. Unusual severe weather conditions during shift.

c. The condition of the following items in the Fee Booth shall be noted at the beginning and end of each shift, also when the Fee Booth is closed:

- the key security lock box, two safe deposit vaults and cash register.

5.11 Lost and Found:

All items found during the security officer’s shift shall be turned over to a

National Park Service uniformed staff member during morning shift turn over.

5.12 Food:

Eating, drinking and smoking will only occur in the designated areas.

Smoking is not allowed in the ships or government buildings. The security officer shall ensure that he/she brings enough food and drinks to last the entire shift. There is no refrigerator or heating appliances available for the security officers.

5.13 Non- Emergency Numbers:

National Park Service Communication Center: 415-561-5505

Coast Guard: 415-399-3300

5.14 Emergency Numbers:

National Park Service Communication Center: 415-561-5656

Coast Guard: 415-556-2103

5.15 Typical Tour of Duty

At a minimum the Contractor shall provide a single unarmed security guard:

o 7 days per week graveyard shift, 11:30 pm to 7:30 am or 12 am to 8 am o Saturday and Sunday swing shift, 4:00 pm – midnight.

o Security personnel, once on duty, may not leave the site for any reason until a relief security guard arrives for duty.

Provide relief personnel when necessitated by illness or leave for the NPS swing shift security guard who is on duty Monday through Friday. Relief security guard service shall be provided without any lapse in coverage.

Provide relief personnel for all Federal holidays listed below on swing shift 4:00 pm – midnight.

* New Year’s Day, January 1

Martin Luther King Jr.’s Birthday, 3rd Monday in January

Washington’s Birthday, 3rd Monday in February

Memorial Day, last Monday in May

Independence Day, July 4

Labor Day, 1st Monday in September

Columbus Day, 2nd Monday in October

Veterans Day, November 11

* Thanksgiving Day, 4th Thursday in November

* Christmas Day, December 25

* NOTE: On these holidays a day shift from 7:45 am until 4:00 pm is also required.

5.16 The Contractor shall undertake the following responsibilities:

A. Swing shift personnel will assist park staff, at the site’s fore pier gate, with closure of the Park - crowd control and gate closure.

B. Security guards will conduct patrols of the pier, buildings, and historic ships that can be accessed via pier gangways. Ships and small craft without gangway access will be inspected visually from the pier for security and condition.

C. Security patrols will consist of the following:

1. The security guard will operate a computerized Tracktik or similar reporting system at twenty six (26) locations within the Hyde Street Pier. Security patrols will be conducted at 5 pm, 7 pm, 9 pm and 11 pm for the swing shift and 12 am, 2 am, 4 am, 6 am during the graveyard shift. The times of the patrols should vary 30 minutes before or after the specified times to avoid regular intervals.

2. All locked doors will be checked for security during each security patrol.

3. Monitor bilge pumps on board the historic ships with access from the pier and operate as necessary.

4. Visually inspect all security lights that are left on at night.

5. Visually inspect Aquatic Park Lagoon for the safety of swimmers and the vessels that are moored there. The U.S. Park Police will be notified by the security guard personnel of any emergency situation.

6. Provide and ensure the safety of the overnight program participants, chantey sing participants, and other events onboard historic ships.

D. Written security patrol reports will be required and entered in the NPS logbook.

The report should consist of the following details:

1. The time of the particular security patrol.

2. Any unusual circumstance, i.e. the times and names of NPS or other authorized personnel entering/leaving the site, intruders and disposition, unlocked doors, burned out lights, condition of ships and bilge pumps.

3. Weather conditions during the shift.

4. Any NPS sponsored or other scheduled event.

5. The condition of the key security lock box in the Security Guard Station should be noted at the beginning and end of each shift.

6. Carry and operate, as required, an NPS supplied two-way radio and NPS gate alarm annunciator flip phone. If the radio is inoperable, it should be noted in the log for repair or replacement. In this event, use the telephone in the Security Guard Station (Old Fee Booth) to contact the U.S. Park Police.

E. Response requirements in the event of unusual situations are follows:

1. If Tracktik reporting system or similar reporting system is out of order, it should be noted in the NPS Logbook. If this occurs, patrols will be made without the use of this computerized system and a detailed patrol report should be submitted in its place at the end of the shift.

2. Unlocked doors should be secured with a key from key security lock box.

Permission to open the box must be requested prior to opening the secure box.

3. Inoperable bilge pumps should be reported to the designated NPS employee in charge of the pumps. This may require a series of telephone calls to the proper person/people which are listed in the NPS logbook.

4. Intruders should be approached and told that the Park is closed. They should be informed of open hours, and escorted out of the Park. In the event of lack of cooperation the security guard should contact the U.S. Park Police for assistance.

5. Must be able to demonstrate a working knowledge of the fire alarm and sprinkler systems onboard the ships and in buildings.

6. In the event of a fire, the U.S. Park Police should be notified. If the fire is small, an attempt should be made to extinguish it by using one of the many portable fire extinguishers that are readily available at the site.

F. If a ship is taking on water, a telephone call should be made to the responsible NPS employee by using the “emergency telephone list.” Call the U.S. Coast Guard, S.F.

Fire Department for a pumper, and the designated tugboat company to assist in the emergency.

G. If access to a locked area is required, notify the COR for permission to open the key lock box. This incident must be noted in the NPS logbook.

H. Logbook documentation is required for all security patrol activity. Times of rounds, patrols, unusual events, emergency situations, condition of key box, and weather should, among other things, be noted.

I. If a ship is breaking away from its mooring lines or contacting the pier, notify NPS personnel by telephone on the “emergency telephone list.”

J. Any unusual or emergency situation will be reported immediately to the U.S. Park

Police, followed by a call to the COR.

K. Full Shift Coverage: Once shift commences, guard will be on duty on site all the time without leaving site. Provide relief personnel when necessitated if guard becomes ill or needs to leave before completing their shift. Relief security guard service shall be provided without any lapse in coverage.

L. NPS shall not be subject to overtime pay for the contractor’s employees should the

Contractor assign Security Officer(s) to extended shifts.

END OF SCOPE OF WORK

SECURITY SERVICES

SAN FRANCISCO MARITIME NHP