B06_Redacted_JA1_Redacted.pdf

This is a Source Selection Information form for a FAR 8.4 Limited Sources Justification (Sole Source) from the Defense Finance and Accounting Service (DFAS) Contract Services Directorate.

The contracting activity seeks to acquire Avaya Enterprise Maintenance support services spanning Tier I through Tier IV for the DFAS Enterprise Private Branch Exchange (PBX) system. The PBX system is highly configured proprietary software deployed specifically for the DFAS environment, with installed Avaya equipment that shares functionality across DFAS locations. This specialized infrastructure supports training, redundancy, continuity of operations, and reduced operating costs. The justification identifies Avaya as the sole capable source for providing these comprehensive engineering support services across all four tiers, as only Avaya engineers possess the required certification and expertise to maintain system performance and prevent critical service disruptions to DFAS telecommunications and call center operations. The document indicates market research confirmed that no other source can provide equivalent support services. No sources expressed written interest in the acquisition, and no barriers to future competition are identified as removable. The contracting officer will ensure fair and reasonable pricing for the requirement. The justification includes certifications from the technical reviewer, requiring activity, contracting officer, and legal sufficiency reviewer confirming the accuracy and good faith basis of the sole source determination.