B P09 C Cemetery Operational Standards and Measures.pdf
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- Solicitation number
- 36C786Q50168
About this file
This is a transmittal sheet and directive from the Department of Veterans Affairs National Cemetery Administration establishing operational standards and measures for VA national cemeteries, effective September 19, 2024.
NCA Directive 3000 updates policy and procedures for operational standards and measures at all VA national cemeteries, replacing the previous version dated January 4, 2010. The directive establishes what constitutes NCA's Operational Standards and Measures, which include operational standards for performing operations in key areas at VA national cemeteries and performance measures for those standards. NCA's current standards are published in the "NCA Operational Standards and Measures Guidebook" (Guidebook), accessible to employees online through the NCA Improvement and Compliance Service intranet site. The statutory authority for this directive is codified in Section 2404 of Title 38, United States Code. Joint responsibility for the directive's contents lies with NCA's Office of Cemetery Operations and Office of Finance and Planning, located at 810 Vermont Avenue, NW, Washington, DC 20420.
The directive assigns specific responsibilities to various organizational units including the Under Secretary for Memorial Affairs, Principal Deputy Under Secretary for Memorial Affairs, Deputy Under Secretary for Field Programs and Cemetery Operations, Executive Director of Cemetery Operations, District Executive Directors, Cemetery Directors, Director of Veterans Cemetery Grants Program, and Deputy Under Secretary for Finance and Planning. These officials are tasked with establishing and maintaining operational standards, coordinating updates and changes to standards, publishing the Guidebook electronically, conducting periodic reviews of cemetery compliance, and incorporating standards into grant application processes and compliance review programs. The directive requires recertification by September 19, 2029.
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