B P09 C Cemetery Operational Standards and Measures.pdf
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- Great Lakes National Cemetery Trash Services
- Solicitation number
- 36C78626Q50024
About this file
This document is NCA Directive 3000, issued by the Department of Veterans Affairs National Cemetery Administration on September 19, 2024, establishing operational standards and measures for VA national cemeteries.
The directive updates NCA policy and procedures to reflect current organizational structures for NCA's program and district offices, service lines, and cemeteries, while revising roles and responsibilities. The Office of Cemetery Operations and Office of Finance and Planning (810 Vermont Avenue, NW, Washington, DC 20420) are jointly responsible for the directive's contents. The directive supersedes the previous version dated January 4, 2010, and is scheduled for recertification on or before September 19, 2029. Key responsibilities are distributed among multiple offices: the Under Secretary for Memorial Affairs approves updates; the Deputy Under Secretary for Field Programs and Cemetery Operations establishes enterprise-level standards and evaluates compliance; the Executive Director for Cemetery Operations publishes the Guidebook and coordinates with the Director of NCA Improvement and Compliance Service; the Deputy Director manages the Guidebook and notifies relevant personnel of updates; District Executive Directors prioritize compliance requirements; Cemetery Directors monitor facility compliance and coordinate with district leadership; and the Director of Veterans Cemetery Grants Program applies standards to VA grant-funded cemeteries and incorporates requirements into grant applications. The operational standards and performance measures are published in the "NCA Operational Standards and Measures Guidebook," maintained on NCA's intranet site by the Improvement and Compliance Service.
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