b. PWS.pdf

Solicitation #1284LL26Q0001

PERFORMANCE WORK STATEMENT

JANITORIAL SERVICES

Interagency Natural Resource Center and Coeur d’Alene Interagency Dispatch Center

Idaho Panhandle National Forests Kootenai County, Idaho

Contents Project Title General Information

1.0. Purpose

1.1. Background

2.0. Definitions and Acronyms

2.1. Definitions

2.2. Acronyms

Contractor Requirements

3.0 Scope

4.0 Tasks

5.0 Performance Requirement Measures

6.0 Deliverable / Schedule

6.1 Deliverables

6.2 Schedule of Work

7.0 Contractor Personnel Qualifications

8.0 Contractor Quality Control

9.0 Government Quality Assurance

10.0 Contracting Officer’s Representative (COR)

11.0 Government Property (Furnished Property)

12.0 Contractor Furnished Property and Responsibilities

13.0 Security Requirements

Project Title Janitorial Services for the Interagency Natural Resource Center (INRC) and Coeur d’Alene Interagency Dispatch Center, Idaho Panhandle National Forests, Kootenai County, Idaho.

General Information

1.0. Purpose

The Forest Service Interagency Natural Resource Center (INRC) and Coeur d’Alene Interagency Dispatch Center on the Idaho Panhandle National Forests seeks Contractor support to perform janitorial services.

1.1. Background

The U.S. Forest Service is a federal agency and subcomponent of the United States Department of Agriculture (USDA). The Forest Service is a land management agency that protects and manages 154 national forests and 20 grasslands in 44 states and Puerto Rico, encompassing 193 million acres of land, in addition to numerous wilderness, recreation, scenic, and other areas. The agency’s mission is to sustain the health, diversity, and productivity of the nation’s forests and grasslands to meet the needs of present and future generations.

The Idaho Panhandle National Forests are a jointly administered set of three national forests located mostly in Idaho. In 1973, major portions of the Kaniksu, Coeur d’Alene, and St. Joe National Forests were combined to be administratively managed as the Idaho Panhandle National Forests (IPNF). The IPNF consists of more than 2.5 million acres of public lands in the panhandle of north Idaho, with small areas extending into eastern Washington and western Montana. The northernmost portion of the IPNF share a boundary with Canada. The Forest Supervisor’s Office is in Coeur d’Alene, Idaho, at the INRC site.

INTERAGENCY NATURAL RESOURCE CENTER (INRC)

The Interagency Natural Resource Center (INRC) is a Federally-owned site that is located on lands within the U.S. Forest Service Coeur d’Alene Nursery. The INRC site is an interagency office for the U.S. Forest Service’s (USFS) Idaho Panhandle National Forests’ Supervisor’s Office, the Bureau of Land Management’s (BLM) Coeur d’Alene Field Office, and the U.S. Fish and Wildlife Service’s (USFWS) Supervisor’s Office.

The INRC is a four-level building comprised of a Basement, First Floor, Second Floor, and a Third Floor. The building was completed in 2020 and is approximately 28,900 square feet. The bulk of the janitorial services will be for the First and Second Floors. No work will be done on the Third Floor other than keeping the stairwell to that level clean.

There are three water fountains at the INRC building. They are the Halsey Taylor HydroBoost Bottle Filling Station & Bi-Level ADA Cooler type.

All lighting is either recessed fluorescent tube or recessed can lights. Only the restrooms have light fixtures over the sinks.

Windows are fixed casement type that do not open except for four windows located in the second floor Break Room. There are several different types of window blinds and shades for the windows.

Flooring is 70% carpet tile, 18% porcelain tile, 10% Marmoleum, and 2% concrete with an epoxy finish.

The INRC building has three stairwells and one elevator. The elevator is fully functional from the basement to the second floor. The central stairwell is comprised of Douglas Fir stairs with a Minwax Polycrylic finish and traction strips on the front portion of each stair. This stairway makes two turns and has two landings which are also wood with the polycrylic finish. The stringer is powder-coated metal. The two lower risers are closed while the top riser is open. The handrail is wood. The balustrade is a combination of powder-coated metal frame with wood balusters. The stairwell off the southeast side of the building, leading from the first to third floor, is enclosed and makes three turns. It is comprised of carpet wrapped stairs, carpeted landings, a metal handrail, with walls that are painted drywall. The riser is solid. The stairwell leading from the first floor to the basement is enclosed and makes one turn. This stairwell has vinyl wrapped stairs, a vinyl landing, a metal handrail, and walls that are painted drywall. The riser is solid. There is a door at the bottom of this stairwell that leads into the basement hallway.

Special wall features include 3D End Grain Wood Accent walls, one 3D Natural Stone Accent wall, Vertical Wood Slat Wall Dividers, and a Skylight over the central stairway. The skylight will not be included on the contract.

NOTE: All flooring and all special features will be maintained utilizing manufacturer's recommended maintenance guidelines to maintain product warranties.

• INRC – Basement The Basement is comprised of several storage rooms, a janitorial storage closet, and a small landing at the bottom of the stairwell. The elevator also opens onto a small hallway area.

For the basement, only the stairway, landing area, hallway, and janitorial storage closet will be included on this contract. The other storage areas will not need to be cleaned. Flooring is concrete with an epoxy finish.

• INRC – First Floor The First Floor is comprised of a vestibule at the front entrance, a lobby/reception area, one mail room, nine offices, multiple open workspace areas with cubicles, one large conference room, two medium-sized conference rooms, one small conference room, two extremely small privacy rooms, one printer/supply room, one Break Room, four restrooms, and one janitorial storage closet.

The vestibule at the front entrance has a sealed concrete floor with heavy, steel, walk-off grilles. One wall in the vestibule is a 3D Natural Stone Accent Wall that sticks out a bit into the lobby. The other side of this wall is one of the walls in the medium conference room located off the lobby.

The lobby has a couple of fabric club chairs, a small sofa, a small coffee table, and a water fountain. Part of one wall in the lobby is a 3D End Grain Wood Accent Wall. Flooring in the lobby is porcelain tile.

The reception area and mail room have built-in cabinets with countertop workspace, cupboards, filing cabinets, and some small equipment. The walls of the reception desk are also the 3D End Grain Wood Accent Wall. Flooring is carpet tile.

The medium conference room off the lobby has built in storage cabinets, a countertop workspace, a wall-mounted white board, and a large stationary table with multiple chairs.

The large conference room off the lobby has built in storage cabinets, a countertop workspace with a small sink, two large wall-mounted white boards, and multiple tables and chairs that can be rearranged. Flooring in the lobby, medium conference room and two restrooms is porcelain tile.

Offices have desks, chairs, filing cabinets, and bookcases. The other conference rooms have stationary tables with multiple chairs.

The printer/supply room has built-in cabinets with countertop workspace, cupboards, and printers.

The Break Room has built-in cabinets and cupboards, a two-basin, stainless steel sink, two full-size refrigerators, some small appliances, a small moveable table with some chairs, and a built-in countertop with short stools. Flooring is Marmoleum.

The men and women’s restrooms off the lobby are accessible to the public during normal business hours. The men’s restroom has three sinks, two toilets, and one urinal. The women’s restroom has three sinks and three toilets. Toilets and urinal are in metal stalls.

The walls have porcelain tile that runs ¾ up the walls. Flooring is rectangular shaped, porcelain tile.

The men’s restroom that is only accessible to employees has two sinks, two toilets, and one urinal. The women’s restroom that is only accessible to employees has two sinks and three toilets. Toilets and urinal are in metal stalls. The walls have porcelain tile that runs ¾ up the walls. Flooring is hexagon shaped, porcelain tile.

• INRC – Second Floor The Second Floor is comprised of an executive assistant reception area, 14 offices, several open workspace areas with cubicles, one large conference room, two medium conference rooms, one small conference room, one printer/supply room, one Break Room, and two restrooms. One of the Fish and Wildlife Service (FWS) offices is being used as a medium conference room.

The executive assistant reception area has a full-size sofa. The walls of the executive assistant reception area desk are 3D End Grain Wood Accent Wall. Offices have desks, chairs, filing cabinets, bookcases, and some may have furniture. Some of the conference rooms have moveable tables and some have stationary tables. All conference rooms have multiple chairs.

The printer/supply room has built-in cabinets with countertop workspace, cupboards, and printers.

The Break Room has built-in cabinets and cupboards, a two-basin, stainless steel sink, one full-size refrigerator, some small appliances, a small, moveable table with some chairs, and a built-in countertop with short stools. Four windows in this Break Room are the only ones that are vertical sliding windows that can open. Flooring is Marmoleum.

The men’s restroom has two sinks, two toilets, and one urinal. The women’s restroom has two sinks and three toilets. Toilets and urinal are in metal stalls. The walls have porcelain tile that runs ¾ up the walls. Flooring is hexagon shaped, porcelain tile.

• INRC – Third Floor The third floor is comprised of storage and mechanical space. No work will be done on the Third Floor other than keeping the stairwell to that level clean.

COEUR D’ALENE INTERAGENCY DISPATCH CENTER (DISPATCH)

The Coeur d’Alene Interagency Dispatch Center (Dispatch) is a two-level building that was completed in 2019 and is approximately 10,560 square feet. The bulk of the janitorial services will be for the first floor. No work will be done on the second floor other than keeping the stairwell to that level and the second floor landing clean. This building houses a year-round, operational dispatch center for wildland fire management as well as the Idaho Panhandle Interagency Hotshot Crew.

The building is comprised of a lobby/reception area, six offices, one dispatch IA floor, one large training/conference room, one medium conference room, one Break Room, one men’s restroom, one men’s locker/shower room, one women’s restroom, one women’s locker/shower room, one unisex restroom, and four hallways.

The lobby has a couple of chairs with a built-in reception desk. The walls of the reception desk are the 3D End Grain Wood Accent Wall. The offices have desks, chairs, filing cabinets, and bookcases. Some of the offices have more than one occupant. The dispatch floor has built-in dispatch desks with large monitors and on one side of the room there is a small built-in cabinet with countertop workspace and storage. The training/conference room has several moveable tables and multiple chairs. The medium conference room has one large moveable table with multiple chairs. Both conference rooms have large white boards attached to the walls.

The Break Room is galley style and is in a hallway between the Dispatch floor and the Hotshot area. The Break Room has built-in cabinets with countertop, cupboards, a two-basin stainless steel sink, one full-size refrigerator, and several small appliances. Flooring is BIO-FLAKE.

The hallway that leads into the Hotshot area has built-in cabinets with countertop, cupboards, a two-compartment stainless steel sink, and a few small appliances. Flooring is BIO-FLAKE.

The unisex restroom has one sink and one toilet and is located off the dispatch floor. The walls have porcelain tile that goes halfway up the walls. Flooring in the unisex restroom is BIO-FLAKE.

The men’s restroom has two sinks, two toilets, and one urinal. The women’s restroom has two sinks and three toilets. Toilets and urinal are in metal stalls. Both the men and women’s locker/shower rooms have four shower stalls, a small wooden bench attached to the wall, and five large metal lockers. All walls in the restrooms and locker/shower rooms have porcelain tile from floor to ceiling Flooring in the restrooms and locker/shower rooms is BIO-FLAKE.

There is a stairwell that leads up to the second floor. The stairs are vinyl wrapped and the riser is solid. The handrail is metal, and the walls are painted drywall. The landing is polished concrete sealed with DCI polish guard.

All lighting is either recessed fluorescent tube or recessed can lights. Only the restrooms have light fixtures over the sinks.

Windows are fixed casement type that do not open. There are several different types of window blinds and shades for the windows.

Flooring is 70% carpet tile, 29% BIO-FLAKE with an epoxy seal, and 1% polished concrete sealed with DCI polish guard.

INRC WAREHOUSE (WAREHOUSE)

The INRC Warehouse is a one-level building that was completed in 2019 and is approximately 2,600 square feet. Access to the Warehouse is from the Dispatch building. The hallways and janitorial storage room are the only parts of the warehouse to be included on this contract, even though the floor plans show two offices to be included.

Flooring is 100% polished concrete sealed with DCI polish guard.

2.0. Definitions and Acronyms

2.1. Definitions

2.1.1. ACQUISITION: The acquiring by contract with appropriated funds of supplies or services (including construction) by and for the use of the Federal Government through purchase or lease, whether the supplies or services are already in existence or must be created, developed, demonstrated, and evaluated. Acquisition begins at the point when agency needs are established and included the description of requirement to satisfy agency needs, solicitation and selection of sources, award of contracts, contract financing, contract performance, contract administration, and those technical and management functions directly related to the process of fulfilling agency needs by contract.

2.1.2. ADMINISTRATIVE CONTRACTING OFFICER (ACO): A warranted or unwarranted Contract Specialist whose duties are limited to contract administration. See also Contracting Officer.

2.1.3 BEST VALUE: The expected outcome of an acquisition that, in the Governments’ estimation, provides the greatest overall benefit in response to the requirement.

2.1.4. BIOBASED PRODUCT: A product determined by the U.S. Department of Agriculture to be a commercial or industrial product (other than food or feed) that is composed, in whole or in significant part, of biological products, including renewable domestic agricultural materials and forestry materials.

2.1.5. CALENDAR DAY: The period of elapsed time, using Coordinated Universal Time or local time that begins at midnight and ends 24 hours later at the next midnight.

2.1.6. CONTRACT: A mutually binding legal relationship obligating the seller to furnish the supplies or services (including construction) and the buyer to pay for them. It includes all types of commitments that obligate the Government to an expenditure of appropriated funds and that, except as otherwise authorized, are in writing. In addition to bilateral instruments, contracts include (but are not limited to) awards and notices of awards; job orders and task letters issued under basic ordering agreements; letter contracts; orders, such as purchase orders, under which the contract becomes effective by written acceptance or performance; and bilateral contract modifications.

2.1.7. CONTRACT ADMINISTRATION: A subset of contracting that includes efforts to ensure that supplies and services are delivered in accordance with the terms, conditions, and standards set forth in the awarded contract.

2.1.8. CONTRACT CLAUSE OR CLAUSE: A term or condition used in contracts or in both solicitations and contracts and applying after contract award or both before and after award.

2.1.9. CONTRACT MODIFICATION: Any written change in the terms of the contract.

2.1.10. CONTRACT TERMINATION: The cessation or cancellation, in whole or in part, of work under a prime contract, or a subcontractor for the convenience of, or at the option of, the Government, or due to failure of the Contractor to perform in accordance with the terms of the contract (default).

2.1.11. CONTRACTING OFFICER (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The Contracting Officer is the only individual who has the legal authority to contractually bind the Government. The Contracting Officer may designate a Government employee to act within the limits of their designation as his/her authorized technical representative.

2.1.12. CONTRACTING OFFICER’S REPRESENTATIVE (COR): An individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. The COR does NOT have authority to change the terms and conditions of the contract.

2.1.13. CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.14. DAY: Unless otherwise specified, a calendar day.

2.1.15. DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with it in the PWS.

2.1.16. DELIVERABLE: Anything that can be physically delivered but may include non-manufactured things such as Background Investigations of employees, Quality Control Plan, or Safety Data Sheets.

2.1.17. DISINFECT: To cleanse (a surface, a device, a supply of water, etc.) by destroying, inactivating, or significantly reducing the concentration of pathogenic agents (such as bacteria, viruses, and fungi) to treat (something) with a disinfectant.

2.1.18. FIRM-FIXED-PRICE (FFP) CONTRACT: Provides for a price that is not subject to any adjustment on the basis of the Contractor’s cost experience in performing the contract.

2.1.19. GOVERNMENT TECHNICAL MONITOR (GTM): The Contracting Officer may appoint a Government Technical Monitor to assist the COR in monitoring a Contractors performance. The Contracting Officer may appoint a GTM because of physical proximity to the Contractor’s work site, or because of special skills or knowledge necessary for monitoring the Contractor’s work. The Contracting Officer may also appoint a GTM to represent the interests of another requirements office or post concerned with the Contractor’s work. A GTM shall be a direct-hire, U.S. Government employee.

2.1.20. HIGH-TOUCH SURFACE AREAS: Surfaces that people frequently touch with their hands, which could therefore become easily contaminated with microorganisms and picked up by others on their hands. For example, door handles, light switches, or shared equipment.

2.1.21. IN WRITING: “writing” or “written” means any worded or numbered expression that can be read, reproduced, and later communicated, and includes electronically transmitted and stored information.

2.1.22. INSPECTION: Examining and testing supplies or services to determine whether they conform to contract requirements.

2.1.23. INVOICE PROCESSING PLATFORM (IPP): A web-based system that provides one integrated, secure system to simplify the management of vendor invoices. It is offered at no charge to federal agencies and their vendors.

2.1.24. KEY PERSONNEL: Contractor’s employees considered essential to successful Contractor performance.

2.1.25. OPTION: A unilateral right in a contract by which, for a specified time, the Government may elect to purchase additional supplies or services called for by the contract or may elect to extend the term of the contract.

2.1.26. PAST PERFORMANCE: An Offeror’s, Quoter’s, or Contractor’s performance on active and physically completed contracts.

2.1.27. PERFORMANCE-BASED ACQUISITION (PBA): An acquisition structured around the result to be achieved as opposed to the manner by which the work is to be performed.

2.1.28. PERFORMANCE REQUIREMENTS SUMMARY (PRS): Specifies standards to which the requirement must be completed. The tasks to be performed and that will be evaluated by the Government to ensure that contract performance standards are being met.

2.1.29. PERFORMANCE WORK STATEMENT (PWS): A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.30. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.31. PURCHASE ORDER (PO): When issued by the Government, means an offer by the Government to buy supplies or services, upon specified terms and conditions, using simplified acquisition procedures.

2.1.32. QUALITY ASSURANCE: Actions taken by the Government to assure contracted services meet PWS requirements.

2.1.33. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): A written document specifying the surveillance method used for surveillance of Contractor performance.

2.1.34. QUALITY CONTROL: Actions taken by a Contractor to control the performance of contracted services to meet PWS requirements.

2.1.35. QUOTE: A response to a solicitation that, if followed up by the issuance of an order by the Government and accepted by supplier, would result in a binding contract.

2.1.36. SOLICITATION: Any request to submit offers or quotations to the Government.

Solicitations under sealed bid procedures are called “invitations for bids.” Solicitations under negotiated procedures are called “requests for proposals.” Solicitations under simplified acquisition procedures may require submission of either a quotation or an offer.

2.1.37. SOLICITATION PROVISION OR PROVISION: A term or condition used only in solicitations and applying only before contract award.

2.1.38. SUBCONTRACTOR: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.39. SUPPLEMENTAL AGREEMENT: A contract modification that is accomplished by the mutual action of the parties.

2.1.40. SURGE CLEANING: Additional cleaning that may be needed when there is an increase in activity at the facilities. Implementation of surge cleaning would be via mutual agreement by modification to the contract.

2.1.41. SYSTEM FOR AWARD MANAGEMENT (SAM): The primary Government repository for prospective Federal awardee and Federal awardee information and the centralized Government system for certain contracting, grants, and other assistance-related processes. It includes-

(1) Data collected from prospective Federal awardees required for the conduct of business with the Government;

(2) Prospective contractor-submitted annual representations and certifications in accordance with FAR subpart 4.12; and

(3) Identification of those parties excluded from receiving Federal contracts, certain subcontracts, and certain types of Federal financial and non-financial assistance and benefits.

2.1.42. TERMINATION FOR CONVENIENCE: The exercise of the Government’s right to completely or partially terminate performance of work under a contract when it is in the Government’s interest.

2.1.43. TERMINATION FOR DEFAULT: The exercise of the Government’s right to completely or partially terminate a contract because of the Contractor’s actual or anticipated failure to perform its contractual obligations.

2.1.44. UNAUTHORIZED COMMITMENT: A non-binding agreement between a Contractor and a U.S. Government official who lacks proper contracting authority to enter into a contract or to change a contract.

2.1.45. UNIQUE ENTITY IDENTIFIER (UEI): A 12-character alphanumeric ID assigned to an entity (business) by SAM.gov.

2.1.46. WASTE CONTAINERS: Trashcans, trash receptacles, wastebaskets, wastepaper baskets, or any container holding trash, paper or refuse of any type.

2.1.47. WEEK: A period of 7 consecutive days of time beginning with Sunday and ending with Saturday.

2.2. Acronyms

ACO Administrative Contracting Officer CO Contracting Officer COR Contracting Officer’s Representative FAR Federal Acquisition Regulation FFP Firm-Fixed-Price GTM Government Technical Monitor IPP Invoice Processing Platform PBA Performance-Based Acquisition PRS Performance Requirements Summary PWS Performance Work Statement PO Purchase Order QASP Quality Assurance Surveillance Plan QCP Quality Control Plan SAM System for Award Management UEI Unique Entity Identifier https://www.acquisition.gov/far/subpart-4.12

Contractor Requirements

3.0 Scope

The Contractor shall provide all personnel, equipment, materials, facilities, supervision, management, and transportation necessary to fulfill the requirement of this Performance Work Statement (PWS) in accordance with the regulatory, references, and information sources provided within this PWS and any subsequent regulatory or policy changes.

4.0 Tasks

Task 4.1.: Contract Management Outcome: Contract Management ensures effective and efficient effort to successfully adhere to contract terms and conditions and complete the contract requirements.

The Contractor shall:

4.1.1. Provide contract management for, but not limited to:

a. Meeting performance standards and deadlines.

b. Managing personnel.

c. Ensuring all personnel have appropriate training and resources to provide the required performance of the work.

4.1.2. Participate in a Pre-Work Meeting between the Contractor and the Government. The meeting can be in-person, telephonic, or video by mutual agreement of the parties. The meeting will occur within 10 business days of award. The meeting will provide for discussions of:

a. Project needs.

b. Draft work plan.

c. Project risks.

d. Award management, communications, and invoicing.

4.1.3. Update and submit deliverables as required per the Deliverables/Schedule (see 6.0).

4.1.4. Ensure that all deliverables for all tasks under this contract are complete, accurate, delivered according to established schedule to the Government for review, comment, and acceptance, and comply with all applicable federal regulations.

4.1.5. Maintain a day-to-day collaborative working relationship with the Contracting Officer (CO), Administrative Contracting Officer (ACO), Contracting Officer’s Representative (COR), and Government Technical Monitor (GTM).

Task 4.2.: Adhere to Manufacturer’s Maintenance Guidelines Outcome: Maintain product warranties on new materials such as, but not limited to, flooring and special wall features.

The Contractor shall:

4.2.1. Use cleaners, methods, and equipment outlined in the manufacturer’s recommended maintenance guidelines. Refer to document “Manufacturer’s Maintenance Guidelines – INRC” for website links and additional documents specific to different floor types.

Task 4.3.: Fixtures Outcome: All fixtures shall be maintained at a high level of sanitation, cleanliness, and shine.

The Contractor shall:

4.3.1. Clean and disinfect all fixtures every work shift for the following items:

a. Cabinets

b. Countertops. Counters and tabletops shall be free of streaks, stains, spots, smudges, and obvious soil.

c. Display cases

d. Door handles, push plates, and push bars

e. Drinking fountains. Drinking fountains shall be maintained at a high level of sanitation and luster and be free of mineral build-up, encrustations, water marks, scale, stains, streaks, spots, smudges, or any other debris.

f. Flush levers

g. Handrails

h. Latching and locking hardware

i. Lights and coverings. Exterior and interior of light fixtures shall be free of all cobwebs, soil, stains, dead insects, deposits, and residues.

j. Lockers (exterior cleaning only)

k. Mirrors. Mirrors shall be free of dirt, dust, film, streaks, smudges, water marks, and other foreign matter, and shall not be cloudy.

l. Showers. Showers shall be disinfected to maintain a high level of sanitation and be free of encrustations, mildew, mineral deposits, mold, odors, spots, stains, and streaks.

Shower floor, ceiling, and walls, including grout lines and along edges, shall be maintained to ensure there is not a buildup of bacteria, debris, dirt, or water stains.

Partitions and walls shall be free of obvious dirt, dust, and fluids.

m. Sinks and Faucets. Sinks and faucets shall be disinfected to maintain a high level of luster and shall be free of encrustations, film, mildew, mineral deposits, mold, odor, spots, stains, and streaks.

n. Toilets and Urinals: Toilets and urinals shall be disinfected to maintain a high level of sanitation and be free of encrustations, mineral deposits, odors, scum, spots, stains, and streaks. Brushes, sponges, cloths, and any other cleaning tools used to clean the toilets or urinals shall not be used to clean anything other than the toilets or urinals.

Task 4.4.: Floors Outcome: Floors shall be maintained with a clean, uniform appearance and be free of all visible debris, dirt, dust, marks, refuse, soil, stains, standing water, and other foreign matter. Resilient and Non-Resilient floors shall be maintained to have a uniform appearance with a high level of luster and be free of all types of marks. Walls, baseboards, and other surfaces adjacent to the floor shall be free of splashes and marks from equipment and cleaners. There shall be no visible buildup in corners or crevices.

The Contractor shall:

4.4.1. Carpet

a. Vacuum Carpets: Carpeted areas (floors, carpet runners, rugs, stairs, walk-off mats) shall be vacuumed every work shift. Vacuuming shall include floor surface, floor edges to the base boards, all exposed inside and outside corners, accessible areas under items such as, but not limited to, bookcases, chairs, desks, equipment stands, and tables.

Carpeted floors shall be vacuumed to the extent possible without moving or picking up items left on the floor. Exceptions are chairs, garbage cans, and recycle bins which shall be moved to clean carpet beneath these items. All moved items shall be returned to their original position. Contractor shall use cleaners, methods, and equipment recommended by the product’s manufacturer. Carpet stains shall be removed as needed. Any carpet damage or stains that cannot be removed shall be documented on the Contractor’s Inspection Checklist and brought to the attention of the COR.

b. Deep Clean Carpets. Deep clean carpets to remove dirt, debris, odors, and stains.

Contractor shall use cleaners, methods, and equipment recommended by the product’s manufacturer. Unless prohibited by the product’s manufacturer, deep cleaning of carpets utilizing hot water extraction method shall be conducted twice per year in April and November. No bonnet cleaning allowed. Items on the floor shall be moved by the Government prior to cleaning the carpets. The carpets shall be dry before customers occupy the building on the next business day. Times for carpet deep cleaning shall be coordinated with the COR four weeks in advance to provide notice to the Government personnel.

c. Wall to Wall

d. Walk-off Mats: Mats and runners shall be free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

4.4.2. Resilient (linoleum, asphalt, vinyl (composition and solid), rubber, wood, and cork) and Non-Resilient (ceramic tile, marble, slate, terrazzo, concrete, brick, wood, and cork):

Resilient and Non-Resilient floors are to be cleaned and disinfected every work shift to the extent possible without moving or picking up items left on the floor. Exceptions are chairs, garbage cans, and recycle bins which shall be moved to clean floors beneath these items.

All moved items shall be returned to their original position. Contractor shall use cleaners, methods, and equipment recommended by the product’s manufacturer.

Task 4.5.: Waste Containers Outcome: The inside and outside of all waste containers shall be visibly clean and free of foreign matter and odors. No debris shall be present on the ground or floor in the immediate vicinity of containers and bins. Waste containers shall be lined with serviceable, properly fitting plastic liners.

The Contractor shall:

4.5.1. Interior Garbage Cans: Garbage cans shall be emptied every work shift and returned to their initial location. Any obviously soiled or torn plastic liners shall be replaced. Collected garbage shall be removed and placed in the outside garbage dumpster. All garbage cans shall be left clean and odor free.

4.5.2 Exterior Garbage Cans: Garbage cans in patio area located on the south side of the INRC building shall be emptied every work shift (if there is garbage in them). Any obviously soiled or torn plastic liners shall be replaced. Collected garbage shall be removed and placed in the outside garbage dumpster. All garbage cans shall be left clean and odor free.

4.5.3. Recycle Bins: Recycle bins shall be emptied every work shift and returned to their initial location. Collected recyclables shall be removed and placed in the outside recycling dumpster. All recycle bins shall be left clean and odor free.

4.5.4. Sanitary Napkin Receptacles: Sanitary napkin receptacles shall be emptied every work shift. Any obviously soiled or torn liners shall be replaced. Collected waste shall be removed and placed in the outside garbage dumpster. All sanitary napkin receptacles shall be left clean and odor free.

Task 4.6.: Walls Outcome: All horizontal and vertical surfaces from floor to ceiling, unless expressly exempted, shall present a clean appearance and be free of dust, dirt, fingerprints, cobwebs, smudges, streaks, spots, stains, marks, and other foreign matter.

The Contractor shall:

4.6.1. Clean and disinfect daily. Remove cobwebs, dirt, dust, fingerprints, lint, marks, smudges, spots, stains, and any other foreign debris.

a. Baseboards

b. Corners

c. Cover Plates

d. Crevices

e. Doors. Doors shall be free of cobwebs, dirt, dust, fingerprints, marks, smudges, spots, stains, streaks, and any other foreign matter. Door thresholds and sills shall be free of all visible grit, litter, soil, and other debris.

4.6.1.e.1 Frames 4.6.1.e.2 Glass 4.6.1.e.3 Handles 4.6.1.e.4 Hinges 4.6.1.e.5 Kick Plates 4.6.1.e.6 Knobs 4.6.1.e.7 Push Bars 4.6.1.e.8 Thresholds 4.6.1.e.9 Sills

f. Items attached to the Wall (not personal items)

g. Ledges

h. Moldings

i. Paintings/Pictures/Posters (not personal items)

j. Partitions

k. Switches

l. Surfaces

m. Vents

n. Wall Features.

4.6.1.n.1 3D End Grain Wood Accent Wall 4.6.1.n.2 3D Natural Stone Accent Wall 4.6.1.n.3 Vertical Wood Slat Room Dividers

o. Windows. Exterior and interior windows shall be cleaned twice per year in May and October. Items on windows and sills shall be moved by the Government prior to cleaning the windows (if they are not, clean around items). Times for window cleaning shall be coordinated with the COR four weeks in advance to provide notice to the Government personnel. Windows include the following items:

4.6.1.o.1 Blinds. Shall be kept free from cobwebs, dirt, dust, spots, and stains.

4.6.1.o.2 Casings 4.6.1.o.3 Curtains. Shall be kept free from cobwebs, dirt, dust, spots, and stains.

4.6.1.o.4 Frames 4.6.1.o.5 Glass 4.6.1.o.6 Screens. Shall be kept free from cobwebs, dirt, dust, spots, and stains.

4.6.1.o.7 Sills

Task 4.7.: Appliances Outcome: All appliances shall be maintained at a high level of sanitation to be free of baked on spills, cobwebs, dirt, dust, encrustations, fingerprints, grease, marks, mildew, mold, smudges, spots, stains, and any other foreign debris.

The Contractor shall:

4.7.1. Clean and disinfect only the exterior surfaces of appliances every work shift. Appliances may include, but are not limited to:

a. Coffee Makers

b. Microwaves

c. Refrigerators

d. Toasters

e. Toaster Ovens

Task 4.8.: Furniture Outcome: All furniture shall be free of dirt, dust, spills, spots, and stains.

The Contractor shall:

4.8.1. Clean and disinfect furniture every work shift as needed unless expressly exempted.

a. Fabric

b. Leather

c. Metal

d. Plastic

e. Wood

Task 4.9.: Stairways Outcome: Stairway ceilings, landings, rails, risers, steps, and walls shall be free of cobwebs, debris, dirt, dust, heel marks, scuff marks, and other foreign matter.

The Contractor shall:

4.9.1. Clean and disinfect every work shift.

Task 4.10.: Elevator Outcome: All surfaces shall have a uniform finish and shall be free of debris, fingerprints, smudges, spots, stains, streaks, and other obvious soil. Floor and elevator tracks shall be free of all visible grit, litter, soil, and other debris.

The Contractor shall:

4.10.1. Clean and disinfect button panels, elevator tracks, floor, and walls every work shift.

5.0 Performance Requirement Measures

The Performance Requirement Summary (PRS) table describes the acceptable quality level of performance expected by the Government and the means which the Government may use to validate acceptable services.

PWS

Mapping

Required Service Performance Standards

Acceptable Quality Level

(AQL)

Monitoring Method

4.1 Provide Contract

Management

Personnel are professional and adhere to contract standards.

All deliverables are submitted on time.

Not to exceed two valid customer complaints per month.

Deliverables are submitted within three business days of due date.

5% deduction from established monthly rate when standards are not met.

COR will validate and verify any complaints.

CO/COR

Validation of Submissions.

4.2 thru 4.10

Provide Janitorial Services

Use best commercial standards and practices to accomplish Tasks 4.2.

thru 4.10

AND

Buildings are free of dirt, grime, and other foreign matter so that the facility presents a healthy and safe work environment for employees and visitors.

Not to exceed missing two tasks or activities per month.

5% deduction from established monthly rate when standards are not met.

COR or GTM will validate Contractor’s Inspection Checklists and work thru random inspections.

Any validated customer complaints.

6.0 Deliverable / Schedule

6.1 Deliverables

The following table summarizes the deliverables in the PWS. All days are listed as business days.

If a conflict exists between the remainder of the PWS and this table, the specific due dates mentioned in the PWS prevail over this table.

DELIVERABLES TABLE

PWS

Reference Deliverable Media Delivery To Due Date

7.2 Designation of

Contractor’s Representative

Microsoft Word or Adobe pdf

CO Prior to Pre-Work Meeting, prior to commencement of work

7.3 and 13.1

Roster of Employees and Background Investigations

Microsoft Word or Adobe pdf

CO Prior to Pre-Work Meeting, prior to commencement of work

AND

Any time that a proposed change to personnel occurs

8.0 Quality Control Plan

specific to site

Microsoft Word or Adobe pdf

CO/COR Prior to Pre-Work Meeting, prior to commencement of work

AND

Any time a change to the Quality Control Plan is made.

8.1 and 8.2

Contractor’s Inspection Checklist specific to site

Hardcopy On site Prior to Pre-Work Meeting, prior to commencement of work then

Every day that services are provided

8.5 Safety Plan Microsoft Word

or Adobe pdf

AND

CO

Prior to Pre-Work Meeting, prior to commencement of work

Hardcopy COR Any time a change to the Safety Plan is made.

12.3 Safety Data Sheets Microsoft Word

or Adobe pdf

Hardcopy

CO/COR

COR

Prior to Pre-Work Meeting, prior to commencement of work

AND

Any time a change to a cleaning product is made

12.5 Biobased Product List Microsoft Word

or Adobe pdf

SAM & CO Prior to Pre-Work Meeting, prior to commencement of work

AND

Annually October 31 of each year during contract performance

AND

At the end of contract performance

6.2 Schedule of Work

The facility office hours are 7:30 a.m. to 4:30 p.m., Monday through Friday, except Federal Holidays. The Contractor shall perform all work either three days per week or one day per week according to the Schedule. Contractor work hours shall be between the hours of 5:00 p.m. and 5:00 a.m. except on weekends. Weekend cleaning may be performed at any time during the weekend. Contractor shall coordinate with the CO and COR to determine the weekly cleaning days for all Contract Line Items. The agreed to cleaning days will be adhered to throughout the year and the time between cleanings must be a minimum of one or two days depending on the weekly cleaning frequency. Contractors’ normal work schedule shall be posted with contract information in the same area as storage of janitorial equipment and materials.

The Contractor is not required to provide service on Federal Holidays but may work Federal Holidays if they wish. If a normal cleaning day falls on a Federal Holiday and the Contractor chooses to skip cleaning that day, the Contractor shall make up that missed cleaning day during the week that the Federal Holiday falls. Federal Holidays are observed as follows:

• New Year’s Day, January 1*

• Birthday of Martin Luther King, Jr., third Monday in January

• Washington’s Birthday, third Monday in February

• Memorial Day, last Monday in May

• Juneteenth National Independence Day, June 19*

• Independence Day, July 4*

• Labor Day, first Monday in September

• Columbus Day, second Monday in October

• Veterans Day, November 11*

• Thanksgiving Day, fourth Thursday in November

• Christmas Day, December 25*

*Government facilities observe Federal Holidays that fall on a weekend as follows: Government facility will be closed the Friday before a holiday which falls on a Saturday; Government facility will be closed the first Monday after a holiday which falls on a Sunday.

The Interagency Natural Resource Center periodically (possibly up to six times per year) hold public meetings after normal business hours. The Contractor will be given advanced notice by the COR as to when the Government will hold public meetings and when the Contractor can resume the normal cleaning schedule.

7.0 Contractor Personnel Qualifications

7.1. Experience. The Contractor and Contractor’s employees shall be capable and experienced in janitorial work to perform the services under this contract.

7.2. Contractor Representative. The Contractor shall name a Contractor Representative who is authorized to act on behalf of the Contractor for the purposes of the Contract.

7.3. Key Personnel.

a. The Contractor shall assign to this contract the following key personnel: Contractor Representative and Janitors.

b. During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required by paragraph (c) below. After the initial 90-day period, the Contractor shall submit the information required by paragraph (c) to the Contracting Officer at least 15 days prior to making any permanent substitutions.

c. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete résumés for the proposed substitutes, and any additional information requested by the Contracting Officer. Proposed substitutes should have comparable qualifications to those of the persons being replaced. The Contracting Officer will notify the Contractor within 15 calendar days after receipt of all required information of the decision on substitutions. The contract will be updated to reflect any approved changes of key personnel.

7.4. Roster of Employees. A roster of Contractor employees working under this contract shall be submitted to the Government. Subsequent changes to the roster shall be submitted to the CO and COR, in writing, at least 7 days prior to any change and shall include a copy of that employee’s security background check that has been performed by the Contractor. The CO may require dismissal from the workplace of the Contractor employees who the CO deems incompetent, insubordinate, objectionable, or whose continued employment is deemed contrary to the public interest as well an any employee who does not pass the Government Background Investigation.

8.0 Contractor Quality Control

The Contractor is responsible for management and quality control to meet the terms of this contract. The role of the Government is quality assurance to ensure contract standards are met.

The Contractor shall provide a site-specific Quality Control Plan (QCP) including an inspection system that will be used in the performance of the contract. A QCP tailored to this project site shall be submitted for review and approval by the CO.

The Contractor shall ensure all requirements of the contract are addressed in the QCP. The QCP shall be a system for identifying and correcting deficiencies in the quality of service before the level of performance becomes unacceptable or is brought to the Contractor’s attention by the COR.

The importance of a QCP that covers all services is critical to the successful performance of this contract. The QCP shall include, but is not limited to the following:

8.1. Inspection System. An inspection system tailored to the specific building(s) which covers all services/tasks stated in the Performance Standards of this contract. The Contractor shall devise a checklist for use during inspections and provide the name of the individual who will perform the inspections. The inspection checklist must be signed and dated by the inspector at the time the inspection is completed. Inspection shall be conducted at the end of each work shift.

8.2. On-site File. An on-site file of all inspections conducted by the Contractor and the corrective action required and subsequently taken shall be in an area agreed to by the COR and shall be always available to the Government in order that the COR may compare inspections performed by the Contractor’s inspector against the actual conditions which exist at the time of the inspection by the COR.

8.3. Performance of Tasks. A description of how tasks will be performed to achieve the identified quality standards shall be included in the QCP.

8.4. Updates to QCP. The QCP shall be kept current and shall reflect pertinent contract modifications and any changes. The Contractor shall maintain a current copy of the QCP and the janitorial contract at the worksite.

8.5. Safety Plan. A copy of the Contractor’s Safety Plan shall be maintained and included with the on-site files. The Contractor shall include in the Safety Plan descriptions of operations for maintaining safety of Contractor’s employees as well as building safety. It shall also include the Contractor’s Emergency Response Plan for their employees.

The Contractor shall comply with all Occupational Safety and Health Administration (OSHA) standards for employee safety. It is the Contractor’s responsibility to ensure its employees are properly trained and equipped with personal protective equipment (PPE) for potential hazards.

9.0 Government Quality Assurance

Any inspection by the Government shall be conducted in a manner consistent with commercial practice. The Government may conduct quality assurance for its benefit and has the right to refuse acceptance of nonconforming services. Quality issues with services tendered for acceptance or rejected by the Government shall be resolved in accordance with clause FAR 52.212-4(a) Inspection/Acceptance.

9.1. Government Acceptance Period. Unless otherwise specified, the CO/COR will have five business days to review draft deliverables and make comments. The Contractor will have five business days to make corrections. Upon receipt of the final deliverables, the CO/COR will have five business days for final review prior to acceptance or providing documented reasons for non-acceptance. Should the Government fail to complete the review within the review period, unless the Government requests an extension, the deliverable will become accepted by default.

The CO/COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in this contract. In the event of a rejected deliverable, the Contractor will be notified in writing by the CO/COR of the specific reasons for rejection. The Contractor will have five business days to correct the rejected deliverable and return it per delivery instructions.

10.0 Contracting Officer’s Representative (COR)

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: 1) assure that the Contractor performs the technical requirements of the contract through inspections; 2) maintain written and oral communications with the Contractor concerning technical aspects of the contract; 3) issue written interpretations of technical requirements to the CO, including Government drawings, designs, and specifications; 4) monitor Contractor’s performance and notify both the CO and Contractor of any deficiencies; 5) coordinate availability of Government Furnished Property; 6) provide site entry of Contractor personnel; and 7) is the PIV Sponsor for Contractor personnel’s required Government Background Investigations. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR. The COR is not authorized to change any of the terms and conditions of the contract.

11.0 Government Property (Furnished Property)

The Government shall provide the following property and materials to the Contractor for use in the performance of this contract in accordance with FAR clause 52.245-1 Government Property, incorporated by reference in this contract.

Property Approximate Value Provided Via Electrical Power N/A INRC site – all buildings Hot and Cold Water N/A INRC site – all buildings Garbage Dumpster N/A INRC site

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