B.08 PWS_W9114F20D0005 Rev1 Final.pdf

AUG 22

PERFORMANCE WORK STATEMENT (PWS)

Mortuary Support Services

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract for Mortuary Support Services to the U.S. Army Regional Mortuary for Europe and Africa (USARMEA) to include transportation of human remains from locations throughout United States European Command (EUCOM) and United States Africa Command (AFRICOM) to the designated location for preparation and final transportation to USARMEA in Landstuhl, Germany and administrative services required for the removal and transportation of remains as prescribed by all applicable laws and statutes.

1.2 Background: The USARMEA has the largest Area of Responsibility (AOR) of any Department of Defense (DOD) Port Mortuary and does not have the organic capability to support mission requirements for the transportation and associated administrative functions required for the recovery of human remains throughout the entire AOR.

1.3 Scope: The Contractor shall provide non-personal service(s). Services comprise a variety of functions related to administration and transportation of remains. The Contractor will provide all personnel, equipment, funeral vehicles, transportation, temporary storage, telecommunications, tools, materials, supervision, and other items as necessary to perform services described in this PWS.

1.4 Objectives: The objective of this contract is to provide mortuary transportation and administrative services to support USARMEA operations and mission capabilities throughout its designated AOR. This includes:

• Recovery and removal of remains from locations throughout EUCOM and AFRICOM to the USARMEA facility or other designated collection point as determined by mission needs.

• To facilitate the completion and administrative actions required for the removal and recovery of remains at the time of removal/recovery as required by USARMEA .

• Provide mortuary services incidental to the recovery and transportation of human remains to include provision of suitable containers, documents, and professional services not inclusive of embalming.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within 10 days after date of contract award (Deliverable A.001).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 10 days. If the Government has provided comments, the Contractor shall then have 10 days to submit a final QCP. The KO will indicate acceptance of the QCP in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the KO no later than 30 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(e) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within 30 days upon completion of each option period or Task Order (Deliverable A.002)

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 24 hours of identifying those issues. Verbal reports shall be followed up by written reports within 3 business days (Deliverable A.003).

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest work-day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the KO. When a U.S.

holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th

Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the KO.

LIST OF OCONUS USAREUR HOLIDAYS

German national and local holidays are:

New Year’s Day January 1st Epiphany January 6th

Good Friday Varies Easter Monday Varies Labor Day May 1st Ascension Day Varies Whit Monday Varies Corpus Christ Varies Assumption Day August 15th Day of German Unity October 3rd

All Saints’ Day November 1st 1st Christmas December 25th

2nd Christmas December 26th

Netherlands holidays are:

New Year’s Day January 1st Good Friday Varies Easter Monday Varies The Queen’s Birthday April 30th

Ascension Day Varies Whit Monday Varies Christmas Day December 25th Boxing Day December 26th

Belgium holidays are:

New Year’s Day January 1st Easter Monday Varies Labor Day May 1st Ascension Day Varies Bank Holiday Varies Whit Monday Varies National Independence Day July 21st Assumption August 15th

All Saints’ Day November 1st Armistice Day November 11th

Dynasty Day Varies Christmas Day December 25th

Boxing Day December 26th

Luxembourg holidays are:

New Year’s Day January 1st Carnival Monday Varies Easter Monday Varies May Holiday May 1st

Ascension Day Varies Whit Monday Varies National Holiday June 23rd Assumption November 1st

All Souls’ Day November 2nd Christmas Day December 25th

2nd Christmas Day December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility regular office hours are 0800 to 1700 Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operates continuously. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the COR or KO to the Contractor.

1.5.4.3 Contractor Support Hours: The Contractor shall be available to provide services 24 hours a day, 7 days per week, 365 days per year when requested. The Contractor shall maintain an adequate workforce to support tasks as defined within this PWS and as requested by the COR. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: RESERVED

1.5.5 Training Holidays: Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary and shall be coordinated with as much advance notice as possible

1.5.6 Place of Performance: Collection of human remains will take place as required at locations throughout Europe and Africa for preparation and transportation to Landstuhl, Germany or other designated collection point.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: RESERVED

1.6.2 Personnel Security Clearance Requirements: RESERVED

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control (IACS). The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with IACS processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

Information regarding documentation and installation access requirements can be found at https://home.army.mil/rheinland-pfalz/about/directorates-support-offices/directorate-emergency-services-des/installation-access-control

1.6.3.1 Installation Pass Log: In addition, the Contractor shall provide the COR, an Initial Installation Pass Log within three (3) calendar days after contract award (Deliverable A.004).

The log must at a minimum contain the following information: Employee Full Name, Phone Number, Email, Installation Pass Number. The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log (Deliverable A.005).

1.6.3.2 Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 2 days (Deliverable A.006).

1.6.3.3 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 2 days (Deliverable A.007).

1.6.3.4 Common Access Cards (CAC) and CAC Log: RESERVED

1.6.4 Background Checks: The Contractor shall ensure that all personnel performing work on this contract are citizens in good standing and shall acquire and furnish a background check for any employee who will support the contract. In the event that Host Nation law prevents the employer from obtaining a background check the Contractor will provide a suitable legal alternative such as a Certificate of Good Conduct. The Contractor will ensure no personnel without an appropriate form of background investigation will perform any work on the contract.

1.6.4.1 U.S. Citizen: The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, https://home.army.mil/rheinland-pfalz/about/directorates-support-offices/directorate-emergency-services-des/installation-access-control https://home.army.mil/rheinland-pfalz/about/directorates-support-offices/directorate-emergency-services-des/installation-access-control as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the COR and the Requiring Activity Manager of each favorable background check within 5 days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable A.008). The Contractor shall forward a copy to the COR and the Requiring Activity Manager of each unfavorable background check within 2 days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable A.009).

1.6.4.2 Local Nationals and Third Country Nationals: Prior to beginning performance, Contractors employing local national and third country nationals shall furnish the COR and the Requiring Activity Manager current documents required for working on a US installation, no later than 5 days after contract award (Deliverable A.010). The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the COR and the Requiring Activity Manager of each favorable background check within 5 days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable A.011). The Contractor shall forward a copy to the COR and the Requiring Activity Manager of each unfavorable background check within 2 days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable A.012).

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use.

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. “Government issued access badges shall not be worn outside designated facilities where visible to the general public and should be maintained securely to prevent unauthorized access”.

1.7 Key Control: no keys will be issued.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance.

At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include

Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the KO, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer.

The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions:

assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Transportation Specialist, Program/Contract Manager , Alternate Program/Contract Manager. The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the COR no later than 5 days after contract award (Deliverable A.013).

The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available 24 hours a day, 7 days a week, 365 days a year. Qualifications for all key personnel are listed below:

a. Contract Manager and Alternate Contract Manager: The CV provided for the

Contract Manager and Alternate Contract Manager must demonstrate experience with the successful management of international funeral delivery operations, including demonstrated success ensuring communication between parties, accurate record keeping of all documents and financial matters relating to the provision of the funeral service, excellent organizational skills and fluency in written and spoken English.

b. Transportation Specialist: The CV provided for the Transportation Specialist must demonstrate the selected individual(s) ability to lift/maneuver up to 350lbs on a stretcher, in vehicles and through medical facilities. Must have professional demeanor, good driving record, knowledge of host nation human remains transportation laws and regulations and be able to operate a motor vehicle in the designated AOR.

c. Special Qualifications: The contractor shall ensure all personnel who perform work in support of this requirement receive training on the proper handling of human remains prior to performing any work and have the appropriate training and or licensure as required by Host Nation Law in the area in which operations occur.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 RESERVED

1.12.2 Contractor Identification Badges: RESERVED

1.13 Contractor Travel and Transportation of Remains: Transportation will include calling at the place where the death occurs, or where remains are located. Locations include, but are not limited to: hospitals, cemeteries, morgues, or any place designated by the COR, USARMEA, or Casualty and Mortuary Affairs Operations Division CMAOD.

1.13.1 Remains Removal: The contractor will be responsible for providing all transportation as designated by the USARMEA as well as performing the required coordination with the applicable consulate(s) for release of the remains within the designated Places of Performance.

1.13.2 Contractor will remove and transport remains in a suitable container and in a funeral vehicle to where processing or reprocessing is performed. The processing / reprocessing point is designated by the USARMEA or CMAOD.

1.13.3 Contractor’s designated vehicle will arrive at the time and location communicated to the Regional Mortuary office as the estimated time of arrival. Contractor will call approximately thirty minutes before arrival.

1.13.4 Length of travel to retrieve and to return with remains may require temporary sheltering of remains in route to the designated location appointed by USARMEA. Remains will be stored in a suitable location for sheltering over-night. This will be in a funeral home, cemetery, or medical facility.

1.13.5 Delivery of remains is defined as being to the door of the facility designated by USARMEA not just to the base or facility.

1.14 Data Rights:The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.16 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.17 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government no later than 5 days (Deliverable A.014) prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in removal of Contractor personnel from performance under this contract.

http://www.dimoc.mil/resources/limitations/

1.18 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 14 day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.19 Safety: The following provides information pertaining to Safety and Accident Prevention:

1.19.1 (Host Nation)Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13 Alternate I, Accident Prevention (November 1991), the references contained therein (e.g. U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)), and applicable Host Nation Safety Laws and Regulations.

1.19.1.1 In addition to other requirements for accident prevention specified in this contract, the Contractor shall comply with all Federal and Host Nation requirements governing safety and health protection and other applicable occupational safety codes.

The Contractor shall indicate its plan for compliance considering conditions of the work described by the design, technical proposal, operational activities of the Government or others in the area of the work, identification of the coordinator, and implementation of all other accident prevention provisions of this contract.

1.19.1.2 The Contractor shall complete and provide any safety notifications required by host nation authorities and will provide documented proof to the COR, no later than 5 days (Deliverable A.016) that such notifications were made.

1.19.1.3 RESERVED

1.20 Environmental Compliance: The following provides information on Environmental Compliance.

1.20.1 Environmental Compliance Plan and Program: RESERVED

1.21 Required Training: The following provides information on training requirements.

1.21.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within 30 days (Deliverable A.017) after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 days after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion (A.014) for each affected Contractor employee and subcontractor employee to the COR (or to the KO, if a COR is not assigned) within 30 days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training (Deliverable A.018) every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within 30 days after completion of the training (Deliverable A.019).

1.21.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within 30 days of employment under this contract (Deliverable A.020).Verification of the training shall be provided to the COR within 30 days after completion of the training (Deliverable A.021) OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months (Deliverable A.022). Verification of the training shall be provided to the COR within 30 days after completion of the training (Deliverable A.023).

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 30 days after completion of the training (Deliverable A.024).

1.21.3 iWATCH Training: RESERVED

1.21.4 Information Assurance (IA) Training : RESERVED

1.21.4.1 RESERVED

1.21.5 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html information shall complete “Identifying and Safeguarding PII” within 30 calendar days of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five (5) days after completion (Deliverable A.026). Training is available at http://iatraining.disa.mil/eta/piiv2/launchPage.html

1.21.6 Suspicious Activity Reporting Program Training

1.21.7 Threat Awareness Reporting Program

1.22 Authorization to Perform Services in Germany

1.22.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

1.22.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the North Atlantic Treaty Organisation Status of Forces Agreement shall possess work and residence permits.

1.22.3 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

1.23 Notice to Proceed: RESERVED

1.24 Electromagnetic Compatibility Directive: RESERVED

1.25 Government Property and Services: USARMEA will provide the required information required by the contractor to obtain death certificates, permission to move remains across borders, or any additional information required to support the removal and transportation of remains.

1.26 Conventional Forces Europe (CFE) Treaty Verification Inspection:

1.27 RESERVED

http://iatraining.disa.mil/eta/piiv2/launchPage.html

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer (KO) – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification IGCE Independent Government Cost Estimate IT Information Technology

JTR Joint Travel Regulation JPAS Joint Personnel Adjudication System

KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office SIGE Safety and Health Protection Plan TE Technical Exhibit USAG United States Army Garrison USAREUR United States Army Europe USARMEA United States Army Regional Mortuary for Europe and Africa UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: The Government will provide a point of contact to facilitate the release of custody and transport of human remains and inform the contractor of any confirmed or potential infectious disease(s) that the deceased may have. The Government will also facilitate the provision of any supporting documents required by the contractor to obtain death certificates, transportation documents or other required documentation necessary for the removal and transportation of remains.

3.2 Facilities: RESERVED

3.3 Utilities: RESERVED

3.4 Equipment: RESERVED

3.5 Special Tooling and Test Equipment: RESERVED

3.6 Materials: RESERVED

3.7 Training: The Government will provide the following training: AT Level 1 Awareness, OPSEC, Information Assurance (IA), and Personally Identifiable Information (PII) Training.

3.8 Common Access Cards (CAC): RESERVED

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: The Contractor shall provide any Personal Protective Equipment, PPE, Office supplies and materials such as, paper, printer cartridges, and all other office supplies and materials needed in the performance of this contract; automated data processing equipment (ADPE) such as computers, copy, printer, and fax machines.

4.4 Vehicles and Equipment: The Contractor shall provide all necessary vehicles and equipment to perform the work described in this PWS. The Contractor's vehicles and equipment used in the performance of this contract shall meet all local and Host Nation traffic, safety, and environmental requirements and shall be appropriate for the dignified removal of remains. Any vehicle utilized for the removal of remains may not be utilized for any other purpose. The Contractor shall not use any Government-owned tools, materials, or parts to maintain Contractor vehicles and equipment without prior written approval of the KO. The COR may inspect the Contractor’s vehicles and equipment at any time.

4.5 Background Checks: The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

PART 5

SPECIFIC TASKS

5.1 Basic Services:

5.1.1 The Contractor shall provide services for the removal and delivery of human remains as directed by the COR or POC (designated by the COR) in accordance to the §1-21 Bestattungsgesetz(BestG),vom 4 März 1983 and applicable host nation laws at the designated point of removal and transit areas.

5.1.2 Provide suitable containers, personnel, funeral vehicle, and services required and necessary for the transportation of remains to USARMEA designated location in accordance with all applicable laws and regulations (§1-21 Bestattungsgesetz(BestG),vom 4 März 1983).

5.1.3 Construct, obtain, and provide all necessary documentation to support disposition an/or accompany the deceased to include but not limited to Laissez Passer, Death Certificates, and any and all other documentation required for the proper processing and registration of death.

5.1.4 Establish within three (3) days of contract award a procedure defining notification processes for its key personnel during duty and non-duty hours / days and submit this to the COR for approval. The procedure will identify contact information such as telephone, cellular phone, or fax numbers and email addresses to be used during duty and non-duty hours / days.

The Contractor will ensure that the procedure is updated with current contact information. Any changes / updates will be provided to the COR within twenty-four (24) hours.

5.2 Tasks: Tasks consist of the following:

5.2.1 Professionalism/ Availability: The Contractor will be able to provide services 24 hours a day, 7 days a week, 365 days a year

a. The contractor will provide a phone number and email where they can be reached for service and will reply to any request from authorized personnel within 1 hour of receipt of phone call or email.

AQL: 90%

b. The Transportation Specialist responsible for physical removal and transportation of remains will be dressed in professionally in business casual attire when performing any removal and conduct themselves professionally while engaged in activities related to removal of remains.

AQL: No more than 2 deficiencies per option year of contract.

5.2.2 Transportation of Remains: The contractor will transport human remains from the designated place of calling as identified by the COR or appropriate USARMEA designated

POC to the USARMEA (Geb 3732, 66849 Landstuhl) or other location as designated by the COR when requested.

a. The contractor will obtain all legally required documentation for the transportation of remains prior to taking custody of remains for transportation.

AQL: 100%.

b. Transportation will include calling at the place where the death occurs, or where remains are located as directed by the COR or designated POC and will end at the location designated by the COR.

AQL: 100%

c. The contractor will be responsible for providing all transportation as designated by

USARMEA, as well as performing the required coordination with the applicable consulate(s) for release of the remains within the designated Places of Performance.

d. Contractor will remove and transport remains in a suitable container (as determined by applicable Host Nation Law) and in a funeral vehicle to where processing or reprocessing is performed. The processing / reprocessing point is designated by the COR or COR designated POC.

e. Length of travel to retrieve and to return with remains may require temporary sheltering of remains in route to the designated location appointed by USARMEA.

Remains will be stored in a suitable location for sheltering over-night. This will be in a funeral home, cemetery or medical facility.

f. Contractor will communicate designated vehicle will arrive at the time and location communicated to USARMEA as the estimated time of arrival. Contractor will call approximately thirty minutes before arrival.

AQL: 95%

g. Contractor will track and document the time and place of leaving with human remains, starting odometer reading, ending odometer reading, total kilometers traveled and arrival at final destination for each case for submission to WAWF for each case.

h. The contractor will transport remains via the most efficient route possible. In the event an overnight stay is required due to Host Nation working laws, or the safety of the Transportation Specialist (driver) the Transportation Specialist will obtain receipts and seek the most cost-effective and appropriate option for accommodation.

5.2.3 Obtain Documentation: Contractor will obtain all documentation from Host Nation Authorities, Municipalities, Physicians, etc. for release of remains, transportation of remains, and any additional requirements in accordance with the Status of Forces Agreement, transportation and disposition of human remains and/ or required by USARMEA to support the proper processing and disposition of human remains.

a. Contractor will coordinate with local host nation authorities, physicians, etc to obtain documentation required for transport and final disposition of human remains and will provide said documentation both electronically and in physical form upon delivery of human remains to USARMEA.

AQL: 100%

b. When requested before transporting remains to the place where processing will be performed, the contractor will pick up a package with required documentation, clothing, monetary instrument or medical records at the Military Treatment Facility, or a place specified by USARME/A. The package will accompany the remains to the final destination determined by the COR or COR designated POC.

c. A delivery ticket will accompany all services completed under this contract. At a minimum, each delivery ticket will contain the following information:

(1) Name/Address of Contractor

(2) Nam/ Addresss of any Subcontractors

(3) Contract number

(4) Delivery order number

(5) Date Services requested

(6) Date and time of delivery

(7) Itemized list of supplies and services furnished

(8) Any additional charges incurred due to waiting time

(9) Itemized list of costs incurred with third party

(10) Itemized list of kilometers driven

d. Contractor will furnish all required payment necessary to obtain documentation required for the disposition of remains as requested by USARMEA. Contractor will obtain and provide copies of receipts for submission to WAWF as a requirement for reimbursement.

5.2.4 Containers: Suitable and/or industry standard removal equipment / temporary casket / container will be utilized in the transportation of the deceased.

a. Suitable…