Attch1 PWS 15 Jul 21 V7.pdf

Performance Work Statement

377 ABW/XP (Plans and Programs)

System Maintenance, Kirtland AFB NM, Building 20604

14 July 2021

Part 1

General

Information

1. Program Overview: This is a non-personal services contract to provide system maintenance of audio/video (AV) and video teleconference (VTC) equipment and all its components for the 377th Air Base Wing, Plans and Programs (377

ABW/XP) Installation Command Center (ICC) at Kirtland Air Force Base, New

Mexico. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The contractor shall provide all labor, tools, parts, components, equipment, supervision and time/materials (labor only for non-warrantied equipment) necessary to perform the services required by this

Performance Work Statement (PWS).

1.1. Minimum Specifications: The requirements contained herein are the minimum required specifications and features to be accepted under the resulting contract.

1.1.1. Equipment replaced and currently not under manufacturer warranty will be invoiced as a time/ material cost throughout the duration of the maintenance contract.

1.2. Existing equipment listing: See Attachment 1

2. Background:

2.1. The audiovisual system used by 377 ABW/XP in building 20604 is an integral part of directing command and control of the 377th Air Base Wing.

3. Objectives/Requirement:

3.1. The Contractor shall provide maintenance for Audio Visual equipment critical to support the 377 ABW ICC secure conference room. Audio Visual systems are used to conduct presentations, teleconferences and audio/video point-to-point and/or multipoint meetings.

4. Scope of Work:

4.1. Services include system maintenance, troubleshooting, support and services for

Emergency/Non-emergency on-call repairs and maintenance.

4.2. Maintenance: Quarterly maintenance checks plus any Break/Fix labor and support of equipment including trouble shooting/fault diagnosis and remediation of issues.

4.3. Equipment Loss or Damage: Any equipment damage caused by contractor during system maintenance shall be repaired or replaced at no cost to the

Government.

5. Hours of Operations:

5.1. Quarterly Preventive Maintenance: The Contractor is responsible for conducting business between the hours of 0800 - 1600 Monday thru Friday, except Federal holidays or when Government facilities are closed due to local or national emergencies, administrative needs, or similar Government-directed facility closings.

5.2. Non-Emergency On-Call: Normal duty hours are from 0800 - 1600 with 2-hour telephone response or 24-hour email response, excluding Saturdays, Sundays, Federal Holidays and any other Government-directed closures.

5.3. Emergency On-Call: Expected availability of Emergency on-call service is

24 hours a day, 7 days a week with a 4-hour response. The contractor is required to perform Emergency on-call work during periods outside normal duty hours/days, including Federal holidays.

5.4. Recognized Holidays:

New Year’s Day

Labor Day

Martin Luther King Jr.’s Birthday

Juneteenth

Columbus Day

President’s Day

Veteran’s Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

6. Security Requirements and Base Access:

6.1. A local short term and long term pass issued by the 377th Security Forces

Squadron is needed for contractors to access the base facility; the pass requires a criminal background check through the National Crime Information Center

(NCIC). The contractor shall ensure the pass and identification items required for contract performance are obtained and current. The process for background checks may take up to 10 business days. Once approved, contractor(s) must provide current driver's license, vehicle registration and auto insurance. This request is for contractor(s) whose scope of work may require 30 days or more assessment. For example, a pass for 30 days or more in a 90-day period cannot be used, and access will be denied after they have access on the facility for 30 days or more.

6.2 377 ABW/XP will make all arrangements to meet contractor at the Truman gate to obtain a visitors pass for Kirtland Air Force Base.

6.2.1. Current vehicle registration

6.2.2. Current Proof of Insurance

6.2.3. A valid and current Driver’s License for the driver

6.2.4. A valid and current Driver's License or other State Identification for any passenger(s) in the vehicle.

6.2.5. A Service request /order which includes the Air Force installation name, date of anticipated Service, and specific destination information.

6.3 All commercial trucks must enter through the contractor's gate located just before the intersection of Gibson and Carlisle. In accordance with Kirtland Air Force

Base, base entry procedures must adhere to requirements mandated by Kirtland Air

Force Base. Supplier shall coordinate with 377 ABW/XP and Base Security to gain permissions to access the base. Contractors will utilize the Truman gate. Once at the gate, the driver must be able to show:

6.3.1. Current Vehicle Registration

6.3.2. Current Proof of Insurance

6.3.3. A valid and current Driver’s License for the driver

6.3.4. A valid and current Driver’s License or other State Identification for any passenger(s) in the vehicle.

6.3.5. A Service Request /order which includes the Air Force installation name, date of anticipated Service, and specific destination information.

6.4. Entry Gates and Times: Vehicles are subjected to vehicle search. Gate Hours are subject to change and contractor should contact security forces for hours.

7. Post Award Conference:

7.1. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with

Federal Acquisition Regulation (FAR) Subpart 42.5.

8. Period of Performance:

8.1. The period of performance is as follows:.

Base- (29 September 2021- 28 September 2022)

Option I- (29 September 2022- 28 September 2023)

Option II- (29 September 2023- 28 September 2024)

9. Place of Performance:

9.1. The work is to be performed at building 20604 at Kirtland Air Force Base, NM.

10. Points of Contact:

10.1. The Government’s primary and alternate points of contact will be provided after contract award is made.

10.2. The Contractor shall provide the Contracting Officer the name of the

Contract Manager who shall be responsible for contract performance.

PART 2 Performance Objectives

11.

11.1. Basic Services: The Contractor shall conduct the Quarterly System

Maintenance and any Break/Fix repairs and maintenance. Contractor personnel shall have working experience with Crestron Control Equipment, Clearone

DSP, and Cisco Codec hardware and software systems.

11.1.1. Contractor personnel shall hold manufacturers certifications for Crestron

Control Equipment, Clearone DSP's, and Cisco Codecs. Technicians must hold Extron XTP-E certified, Crestron DMC-D-4K certified.

11.1.2. Contractor personnel must know the requirements and have working knowledge of the proper configuration for spacing separation

(EMSEC/TEMPEST) between classified and unclassified networks and devices.

11.2. Quarterly System Maintenance: Contractor shall perform quarterly system maintenance for the conference room. Maintenance shall consist of the following:

11.2.1. Test Video and Audio

11.2.2. Check Crestron Error Messages, repair and clear errors to zero

11.2.3. Installation of any equipment that has been purchased to replace items that have become unresponsive or degraded beyond desired capability.

11.2.4. Check for any software updates and install

11.2.5. Troubleshooting (if needed)

11.2.6. Check and ensure all equipment is connected as intended

11.2.7. Dust all equipment, to include fans and venting, if required

11.3. On-Call Break/Fix:

11.3.1. On-call (physical presence or telephonic response) to system failure or malfunction for a total of 15 hours annually.

11.3.1.1. Non- Emergency: Contractor will respond to a phone call within 2 hours or an email within 24 hours of notification to set up an appointment with the Government POC to resolve issue. This is situationally dependent and the Government POC will determine if physical presence is required and when, or if the issue can be resolved by phone.

11.3.1.1.1. The Government POC must notify the Contracting

Officer and Contractor Contract Manager, in writing, of the non-emergency call and detail how much time the technician needed to complete the service call. The notification should report time in 15-minute increments and include if service was provided in-person or over the phone.

11.3.1.2. Emergency: Contractor will respond to a phone call within 1 hour or an email within 2 hours of notification from the Government

POC. The cont rac tor sha l l begin working wi thin 4 hours afte r not i f ica t ion. The Government POC wil l de te rmine i f phys ica l p resence i s required, or i f t he i ssue can be resolved by phone.

11.3.1.2.1. The Government POC must notify the Contracting

Officer and Contractor Contract Manager, in writing, of the emergency call and detail how much time the technician needed to complete the service call. The notification should report time in 15-minute increments and include if service was provided in-person or over the phone.

11.4. Essential Contractor Services:

11.4.1. All requirements described in this PWS have been determined to be essential for performance during crises. The contractor shall continue to provide services in order to support mission requirements upon implementation of contingency plans and during surges, emergencies, disaster, deployments or exercises until the crisis is over. The contractor shall be responsible to ensure skilled personnel are available to provide the required support to ensure the AV and VTC system for the ICC is fully functional and operating.

11.5. Work Area:

11.5.1. Contractor shall ensure all debris is cleaned off all work surfaces to include furniture and carpet.

11.6. Facility Protections:

11.6.1. During maintenance/installation the Contractor shall protect all furniture and building materials, to include carpet, existing within the space with industry approved protective coverings inclusive to painter’s drop cloth, moving blankets, plastic, or another suitable material. The contractor shall not use protective material that will leave any type of residual adhesive, print, outline or imaging on any furniture or building materials.

11.7. Damage to Facility:

11.7.1. The Contractor shall be liable for any damage to government property caused by the contractor or their representatives. The Contractor shall not perform the repairs to finishes but will hire a licensed General Contractor to perform the work at no cost to the government.

PARTS DEFINITIONS & ACRONYMS

12. Definitions and Acronyms:

12.1. Definitions:

12.1.1. Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

12.1.2. Contracting Officer (CO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

12.1.3. Deliverable: Anything that can be physically delivered and/or installed per this Performance Work Statement and associated attachments.

12.1.4. Quality Assurance (QA): The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

12.1.5. Quality Control (QC): All necessary measures taken by the contractor to assure the quality of an end product or service shall meet contract requirements.

12.1.6. Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

12.1.7. Work Week: Monday through Friday, unless specified otherwise.

12.2. Acronyms: These acronyms may or may not apply to this Scope of Work:

ACOR - Alternate Contracting Officer's Representative

AFFARS - Air Force Federal Acquisition Regulation Supplement

AV - Audio Visual

Bldg. - Building

CR - Conference Room

CCE - Contracting Center of Excellence

CFR - Code of Federal Regulations

COR - Contracting Officer's Representative

DFARS - Defense Federal Acquisition Regulation Supplement

DOD - Department of Defense

FAR - Federal Acquisition Regulation

HIPAA - Health Insurance Portability and Accountability Act of 1996

CO - Contracting Officer

OCI - Organizational Conflict of Interest

ODC - Other Direct Costs

POC - Point of Contact

PRS - Performance Requirements Summary

QA - Quality Assurance

QAP - Quality Assurance Program QC - Quality Control QCP - Quality Control Program USACE - U.S. Army Corps of Engineers

Equipment Owner Room Brand Description Model Serial # Installation 377th Wing ICC Rm 115 Soundtube Speaker CM-EZ I70CD31934 2/19/2011 377th Wing ICC Rm 115 Soundtube Speaker CM-EZ I70CD31935 2/19/2011 377th Wing ICC Rm 115 Soundtube Speaker CM-EZ I70CD31936 2/19/2011 377th Wing ICC Rm 115 Soundtube Speaker CM-EZ I70CD31937 2/19/2011 377th Wing ICC Rm 115 Soundtube Speaker CM-EZ I70CD31590 2/19/2011 377th Wing ICC Rm 115 Soundtube Speaker CM-EZ I70CD31591 2/19/2011 377th Wing ICC Rm 115 Soundtube Speaker CM-EZ I70CD31932 2/19/2011 377th Wing ICC Rm 115 Soundtube Speaker CM-EZ I70CD31933 2/19/2011 377th Wing ICC Rm 115 Soundtube Speaker CM-EZ I10CD32044 2/19/2011 377th Wing ICC Rm 115 Rane Amplifer MA-4 661911 2/19/2011 377th Wing ICC Rm 115 Samsung Visual Presenter SDP 900 CIMN67HZA01014W 9/19/2011 377th Wing ICC Rm 115 Crestron Touch Panel TPS 4000 5596018 02/21/11 377th Wing ICC Rm 115 Crestron Touch Panel TPS 4000 5596023 02/21/11 377th Wing ICC Rm 115 Crestron Touch Panel TPS 4000 3938374 02/21/11 377th Wing ICC Rm 115 Crestron Controller AV 2 4851534 02/21/11 377th Wing ICC Rm 115 Crestron Video Sensor ST‐VS 5092888 02/21/11 377th Wing ICC Rm 115 Crestron Power Supply CNPWS‐75 4841495 02/21/11 377th Wing ICC Rm 115 Mitsubishi Projector WL 6700 1130 2/19/2011 377th Wing ICC Rm 115 Samsung 55" LCD 550 EX LH55LBPLBC/ZA Z2C1HCKZB00376 2/19/2011 377th Wing ICC Rm 115 Samsung 55" LCD 550 EX LH55LBPLBC/ZA Z2C1HCKZB00375 2/19/2011 377th Wing ICC Rm 115 Samsung 46" LCD 460 EX LH46LBPLBC/LA Z2DGHCJZ900034 2/19/2011 377th Wing ICC Rm 115 Polycom Matrix Mixer EF 2280 D21033703B83 02/19/11 377th Wing ICC Rm 115 Polycom Telephone Interface EF 2201 D20906601258 02/19/11 377th Wing ICC Rm 115 Blackbox 2X1 KVM SW722A‐R2 10‐11‐1005285 2/19/2011 377th Wing ICC Rm 115 Blackbox 2X1 KVM SW722A‐R2 10‐11‐1005298 2/19/2011 377th Wing ICC Rm 115 Blackbox 2X1 KVM SW722A‐R2 10‐11‐1005279 2/19/2011 377th Wing ICC Rm 115 Blackbox 2X1 KVM SW722A‐R2 10‐11‐1005278 2/19/2011 377th Wing ICC Rm 115 Blackbox 2X1 KVM SW722A‐R2 10‐11‐1005274 2/19/2011 377th Wing ICC Rm 115 Extron 8X8 VGA Matrix MVX 84 VGA A A0A001U 2/19/2011 377th Wing ICC Rm 115 Extron 12X8 VGA Matrix MVX 128 VGA A A0BJU6H 2/19/2011

Existing Inventory List PWS Attachment 1

377th Wing ICC Rm 115 Extron 4X4 AV Matrix MAV 44 AV A A09M5V7 2/19/2011 377th Wing ICC Rm 115 Extron 2 Window Wall Processor MGP‐462Xi A0C3LYS 2/19/2011 377th Wing ICC Rm 115 Kramer Video Scaler VP‐413 12100137500095 2/19/2011 377th Wing ICC Rm 115 Kramer Video Scaler VP‐413 17050779223 2/19/2011 377th Wing ICC Rm 115 Converge AV Video Scaler VID2VGATV 200910190007 2/19/2011 377th Wing ICC Rm 115 Kramer 1X2 Video DA PT-102V 12096143300622 2/19/2011 377th Wing ICC Rm 115 Middle Atlantic UPS UPS 2200U NSN 2/19/2011 377th Wing ICC Rm 115 Middle Atlantic UPS UPS 2200U NSN 2/19/2011 377th Wing ICC Rm 115 Crestron HD‐Scaler‐VGA‐E 6507571 377th Wing ICC Rm 115 Legrand UPS UPS 2200R 377th Wing ICC Rm 115 Crestron UPS 6504878 377th Wing ICC Rm 115 Sony Projector Sony VPLFHz66/B