Attch 1 - PWS Nurse Residency.pdf

PERFORMANCE WORK STATEMENT (PWS)

59 TRAINING GROUP (TRG)

JOINT BASE SAN ANTONIO (JBSA) – LACKLAND

NURSE RESIDENCY PROGRAM SERVICES

28 April 2022

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION. The Contractor shall provide all management of materials, electronic records, labor, and training necessary to provide the evidence-based Nurse Residency Program (NRP) Services as requested by the 59th

Training Group. This service will be incorporated into the AF Nurse Residency Program, the final formal training requirement for novice nurses. The Contractor shall support development of novice nurse’s critical thinking skills and clinical leadership, enabling safe care and improved patient outcomes. The Government requires 16 classes to support 150 students per fiscal year across eight (8) in-patient worldwide military treatment facilities. The eight (8) worldwide military treatment facilities supported are as follows:

San Antonio Military Medical Center, Fort Sam Houston, San Antonio, Texas

Eglin Air Force Base, Valparaiso, Florida

Joint Base Elmendorf- Richardson, Anchorage, Alaska

Kessler Air Force Base, Biloxi, Mississippi

Royal Air Force (RAF) Lakenheath- Suffolk, United Kingdom

Nellis Air Force Base, Las Vegas, Nevada

Travis Air Force Base, Fairfield California

Wright-Patterson Air Force Base, Dayton Ohio

1.1. DESCRIPTION OF SERVICES. This acquisition allows electronic access to web-based materials and training to support new graduate nurses as they transition into their first professional role as a competent nurse in an acute care hospital setting. Core content focuses on three (3) critical areas: leadership, quality outcomes and professional role.

1.1.1. The Contractor shall provide their Learning Management System (LMS) electronic curriculum, which includes content outlines, reference and resource lists, case studies and other related resources, including program implementation guidelines to the Contracting Officer Representative (COR) with coordination with the Education Program Director and the NRP Coordinators at each location.

1.1.2. Provide access to electronic files to the Contracting Officer Representative (COR) with coordination with the Education Program Director and the NRP Coordinators (at each location) that can be customized to incorporate site specific policies and procedures.

1.1.3. Perform an annual review of curriculum and update/revise content as necessary at least every three (3) years. This will be coordinated with the Contracting Officer

Representative (COR), Education Program Director, and the NRP Coordinators (at each location).

1.1.4. Provide a one (1) day Train-the-Trainer session for each site’s program coordinator and one (1) additional representative. If there is a change in staff, up to two (2) new coordinators may attend training in subsequent years. Training will be done virtually and will be coordinated through the Contracting Officer Representative (COR) and the

Education Program Director (at each location).

1.1.5. Provide regularly scheduled conference calls, email list servers, and phone consultation/mentoring to support site coordinators and staff.

1.1.6. Provide an annual user group meeting that includes two (2) organization representatives. The meeting will provide opportunities to spotlight innovations, share best practices, network with peers, and provide input to program development. Meetings shall be provided virtually and vendor shall coordinated and schedule meetings through the

Contracting Officer Representative (COR) with coordination with the Education Program

Director (at each location).

1.1.7. The Contractor shall provide a mid-year (June - December) nurse resident newsletter posted and available on the contractor’s website that fosters communication among residency participants, highlights nurse resident achievements and enhances organizational understanding of the program. This will be coordinated with the

Contracting Officer Representative (COR) and the Education Program Director (at each location).

1.1.8. Provide quarterly Nurse Residency Program Webcasts on nursing topics of interest

(e.g. clinical best practice topics, professionalism, career development, lateral violence, and generational issues) for staff and residents.

1.1.9. Provide annual individual and aggregate organizational progress and performance reports to the Contracting Officer Representative (COR) with coordination with the

Education Program Director.

1.1.10. Provide bi-annual interim reporting (no later than 30 June and 31 December) on key data indicators to highlight opportunities for program improvement to the

Contracting Officer Representative (COR) and the Education Program Director.

1.2. GENERAL INFORMATION.

1.3 QUALITY CONTROL. The Contractor shall develop and maintain a Quality Control

Plan (QCP) to ensure the requirements of the contract are provided as specified in Section

1.1 of the PWS.

As noted, the Contractor shall develop quality control procedures that address the areas identified in Section 2, Service Summary. In addition, the Quality Control Plan (QCP) shall contain, at a minimum:

Contractor’s plan to address complaints received from the Government and resolve issues within 15 days after notice.

The inspection system to cover all services. Description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title/organizational placement of the inspector(s).

The methods used for identifying and preventing defects in the quality of services performed.

Records must document all inspections and corrective or preventative actions taken.

The Contractor shall also identify any applicable commercial and industry Safety Standards and include them in the QCP. The Contractor shall provide the Government the contact information, to include business telephone, cell phone if necessary, and business email address of a designated Quality Control inspector, who shall be available to respond to the

Government’s request by the next business day after notification. The QCP shall be submitted to the Contracting Officer Representative (COR) and Contracting Officer (CO) fifteen (15) calendar days after contract award and five (5) days when changes are made thereafter.

1.3.1. QUALITY ASSURANCE. The Government will periodically evaluate the contractor’s performance by appointing a COR(s) to monitor performance to ensure services are received.

The COR will evaluate the contractor’s performance in accordance with the Quality Assurance

Surveillance Plan (QASP) for this requirement.

1.3.2. GOVERNMENT REMEDIES. The requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items (Nov. 2021), shall be the basis for government remedies of the educational institution’s failure to correct nonconforming services.

1.3.3. HOURS OF OPERATION. The Contractor hours of operation are Monday through

Friday, 0800 hours – 1700 hours (CST)

1.3.4. FACILITY CLOSURES. The Government shall notify the Contractor of anticipated closure of the facility, (i.e., training, holidays, administrative leave granted to the entire staff, or other closure including down days or family days) five (5) business days in advance or as soon as possible. In the event of unplanned closure of the facility due to natural disasters, military emergency, or severe weather the Contractor will be notified by the affected site coordinator.

1.3.5. HOLIDAYS OBSERVED.

Holiday Official Date

New Year's Day January 1

Birthday of Martin Luther King, Jr. Third Monday in January

Memorial Day Last Monday in May

Juneteenth June 19

Independence Day July 4

Labor Day First Monday in September

Thanksgiving Day Fourth Thursday in November

The day after Thanksgiving Fourth Friday in November

Christmas Eve December 24

Christmas December 25

1.3.6. PERIOD OF PERFORMANCE. The period of performance shall be for a twelve (12) month base period and four (4) 12-month option periods.

1.3.7. SECURITY REQUIREMENTS. The Contractor shall be responsible for the security of all student/trainee information.

1.3.7.1 Neither the Contractor nor any of its contract service providers shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.3.7.2 All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the COR and the CO.

1.3.7.3 The Contractor shall only conduct business with designated Government personnel listed as Contracting Officer Representative (COR). Names of authorized personnel shall be provided to the Contractor by the Government, in writing, and updated as necessary throughout the contract period.

1.3.7.4 U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports are maintained by the Contractor, but remain the property of the U.S. Government. These files/results shall be surrendered to the COR.

1.3.7.5 USES AND SAFEGUARDING OF INFORMATION. Information from the secure web site is considered to be proprietary in nature when the contract number and educational institution identity are associated with the direct labor hours and direct labor dollars. At no time shall any data be released to the public with the educational institution name and contract number associated with the data.

1.3.7.6 IDENTIFICATION OF PRIVACY ACT. This contract requires the development of a system of records in accordance with the Privacy Act of 1974.

1.3.8. RECORDS MANAGEMENT. The contractor shall manage all data created for

Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW with the AF records management procedures in Air Force

Instruction (AFI) 33 - 322, Records Management Program, paragraph 10, Air Force Manual

(AFMAN) 33-363 and the Air Force Records Disposition Schedule (AF RDS) located https://afrims.amc.af.mil/rds.series.cfm.

1.3.9. AIR FORCE ANTITERRORISM (AT) PROGRAM.

The AT program seeks to deter or limit the effects of terrorist acts against the AF by giving guidance on collecting and disseminating timely threat information, providing training to all AF members, developing comprehensive plans to deter and counter terrorist incidents, allocating funds and personnel and implementing AT measures. In accordance with AFI 10-245, Antiterrorism (AT), paragraphs 2.18 and paragraph 2.25, DOD contractors and sub-contractor personnel shall be offered Level 1 – AT Awareness Training. AT Awareness Training may be accomplished by either a Level I qualified instructor, or by completing the "Force Protection" computer based training (CBT) course on the Advanced Distributed Learning System (ADLS) https://golearn.csd.disa.mil/kc/login/login.asp or at https://jkodirect.jten.mil for individuals https://afrims.amc.af.mil/rds.series.cfm https://golearn.csd.disa.mil/kc/login/login.asp https://jkodirect.jten.mil/ https://golearn.csd.disa.mil/kc/login/login.asp without access to NIPR, possessing a CAC card, nor enrolled in DEERS. Compliance with the training will be monitored by the COR.

1.3.10 USES AND SAFEGUARDING OF INFORMATION. Information from the secure web site is considered to be proprietary in nature when the contract number and educational institution identity are associated with the direct labor hours and direct labor dollars. At no time shall any data be released to the public with the educational institution name and contract number associated with the data.

2. SERVICE SUMMARY.

Performance Objective

PWS

Para Performance Threshold

1 Contractor shall provide access to all available curriculum and student materials to 8 residency sites.

1.1.1 No later than 45 days from award of contract.

2 Review of curriculum & update/revise content as necessary.

1.1.3 No more than three (3) substantiated

deficiencies annually.

3 Provide train-the-trainer sessions for eight (8) Site coordinators and eight

(8) Advisors

1.1.4 No more than three (3) substantiated

deficiencies annually.

4 Provide support via conference calls, email, and phone consultations.

1.1.5 No more than three (3) substantiated

deficiencies quarterly.

5 Provide newsletters 1.1.7 No more than one (1) substantiated deficiencies bi-annually

6 The contractor shall provide access to web-based data reports for individual and aggregate progress and performance reports.

1.1.9 No more than three (3) substantiated

deficiencies annually.

7 Quality Control Plan (QCP):

quality control inspection procedures are followed and documented in accordance with the contractor’s QCP.

1.3 No More than Two (2) Defects allowed per

month