Attachment3_Program Outcomes_RESET_RFR.docx

This is a Program Outcomes Performance Measurement Table for the Refugee Employment and Skills Enhancement Training (RESET) Program administered by the Massachusetts Office for Refugees. The document establishes performance outcome metrics across three federal fiscal years (FFY24, FFY25, and FFY26, with FFY26 running October 1, 2025 through May 31, 2026) to measure the effectiveness of integrated employment and skills training services provided to eligible refugee populations. The RESET program, federally funded under the Massachusetts Refugee Resettlement Program (MRRP), combines English as a Second Language (ESOL) instruction, vocational skills training (VST/OT), and employment services designed to support refugees in achieving economic self-sufficiency.

The performance outcomes table tracks 17 key metrics across participant engagement, service completion, employment achievement, and economic outcomes. Measured categories include total enrollments and new enrollments, ESOL class attendance, vocational training enrollment and completion rates, first-time employment placement (both full-time and part-time positions), average hourly wages achieved, attainment of positions offering health benefits, 90-day employment retention rates, job upgrades, re-employment occurrences, and cash assistance reductions or terminations resulting from employment. This comprehensive measurement framework enables the state to evaluate program effectiveness in transitioning refugee participants from training services into sustained employment with adequate compensation and benefits.