Attachment V- QASP.pdf

QASP & MATRIX

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose- To ensure that the Government has an effective and systematic method of surveillance for the services in the Performance Work Statement, PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of Integrated, Switched

Voice and Data Telecommunication Services in support of NCTAMS LANT is the timely, accurate and thorough completion of all contract/task order requirements.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against standards set in the PWS.

b. Deliverables – The required deliverables will be assessed against the specifications for the deliverables detailed in the PWS for data accuracy, timeliness, and usability with regard to compatibility with the

Navy’s systems and effort required to receive the information that is transmitted.

c. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods- The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic inspection, and validated customer complaints.

4. Performance Measurement- Performance will be measured in accordance with the following table-

QASP MATRIX

Performance

Element

Performance

Requirement

Surveillance

Method

Frequency Acceptable Quality

Level

Contract Deliverables

Contract deliverables furnished as prescribed in the

PWS.

Inspection by the

COR

100% inspection of all contract deliverables.

>95% of deliverables submitted timely and without rework required.

Service usability and infrastructure maintenance workmanship

As prescribed in the

PWS

Recording and monitoring service ticket data; submit and resolution date

Randomly, on occasion.

Tidy work area, organized cable management.

Random inspection of demarcation points and other accessible points of the infrastructure

Work done safely and in accordance with industry best practices

Overall Contract

Performance

Overall contract performance of sufficient quality to earn a

Satisfactory (or higher) rating in the COR’s annual report on

Contractor Performance

Assessment by the COR

Annual All performance elements rated

Satisfactory (or higher)

Invoicing

Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice

Monthly

100% accuracy.

Submitted as required in the Contract or

Task Order

Compliance with FAR Clause 52.222-50 Combatting Trafficking In Persons (CTIP)

The COR will monitor the Contractor's performance regarding trafficking in persons such that non-compliance with FAR Clause 52.222-50 is brought to the immediate attention of the Contracting Officer.

Inspection by the COR.

100% compliance;

Randomly

Non-compliance will be immediately reported to the Contracting Officer

(DFARS PGI

222.1703).

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives-

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may result in the loss of future Government contracts/task orders.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report

(CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented.

Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements. To maximize the profit earned on costs incurred, the contractor is incentivized to ensure that quality services are provided in a timely manner.