Attachment_No__02_-_Performance_Work_Statement.pdf

Wastewater Removal/Potable Water Deliveries, Alcatraz Island

BACKGROUND

The National Park Service, Golden Gate National Recreation Area (GGNRA) has approximately 17 million visitors annually and with over 5,000 visitors daily to Alcatraz Island during full visitation. In addition to being a top travel destination, Alcatraz Island is a National Historic Landmark and home to numerous species of wildlife protected by federal law. Protecting these resources and maintaining safe, hygienic public visitation to Alcatraz is a critical need of the National Park Service, which manages the island. The National Park Service has a requirement for delivery and testing of potable water and removal of wastewater from Alcatraz Island. Maintaining potable water is required for safe drinking at fountains, for cleaning purposes and taking care of our natural resources. Wastewater removal from the storage tanks on the Island is required to maintain proper operations of the public and staff restrooms.

C.1. SCOPE OF WORK

Golden Gate National Recreation Area (GGNRA) has a requirement for daily removal of wastewater and, delivery and testing of potable water, as well occasional emergency deliveries additional removal of unanticipated excess quantities of wastewater or the need for unanticipated excess quantities of potable water. The Contractor shall provide all management, supervision, labor, materials, supplies and equipment necessary to provide these services. The contractor shall coordinate with the government representative on Alcatraz to plan and schedule all services described herein to assure that the services are performed safely and effectively and without interfering with normal ferry services to the Island. These services can only be accomplished by boat, as Alcatraz Island is in the middle of the San Francisco Bay.

C.2. FEDERAL REQUIREMENTS

The Contractor is responsible for being cognizant of and complying with all regulations and laws contained within the following referenced documents.

Clean Water Act International Plumbing Code Title 40 CFR, 141.43, Sections A and D, Environmental Protection Agency Safe Drinking Water

C.3. GENERAL AND ADMINISTRATIVE REQUIREMENTS

C31. Minimum Staffing and Ability to Contact and Communicate with the COR

The Contractor must ensure employees maintain communications access with the COR to always allow contact by the Government during normal working hours, 9am to 6pm, and to effectively communicate with Government personnel.

The Contractor must immediately notify the COR or other designated Government representative of any recognized safety hazard that might severely affect the island occupants or visitors.

Operators must be properly certified and hold any licenses required by Federal, State, or local laws, codes, or ordinances that are needed to perform the work of this contract, to include operation of wastewater systems, transport of wastewater and disposal of wastewater, operation and testing of potable water systems, and transport of potable water.

Outside of normal working hours, the Contractor must maintain some designated form of communication with on-call staff to allow the Government to contact such on-call staff at any time for emergency response. Contractor shall provide a Points of Contact list to the COR in case of emergencies. The Contractor shall receive a Point of Contact list with park staff, dispatch, and other emergency contacts.

This list shall be placed in a common place for the contractor’s personnel.

The Contractor must develop and submit to the COR or designee 21 calendar days prior to start date of contract a list of key personnel and emergency contact information (which may include subcontractor contacts, as applicable).

C.3.2. Records The Contractor must ensure that all records required by the contract, or produced in performance of work under the contract, are maintained in an organized manner in electronic format on a shared web-based drive (i.e. One Drive) and are made available to the Government when requested. This includes the monthly progress reports described in Section C.5 below, as well as any contractor-generated logs or backup data related to the performance of this contract. The contractor must receive, maintain, and gather data, as well as other materials including equipment records and manuals, related to the support and operation of Government facilities. All reports required will be sent via email to the COR’s email address.

C. 3.3 Hazardous Waste The Contractor must be cognizant of, and comply with, all Federal, State, and local laws and regulations related to the disposal (landfill, sewer discharge, etc.) of hazardous waste and materials used or removed in the performance of the contract or discharged by the building, and must comply with all such requirements, including record keeping requirements.

C.3.4 Quality Control Program

The Contractor shall establish and implement a complete Quality Control Program (QCP) to assure the requirements of the Contract are met. The QCP is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. A Quality Control Plan must be developed and submitted for approval to the CO and COR on the first day of performance. Upon approval, the Contractor must implement the QCP. The QCP may be subject to change depending on the needs of the contract. Revisions to the Plan must be submitted to the CO and COR for approval.

The QCP shall include the following, as a minimum:

1. How the Contractor will control quality of supplies and services.

2. How project management, inspections, plan implementation, process improvement changes, correction of deficiencies, and green cleaning compliance will be accomplished.

3. An inspection plan or checklist tailored to the specific systems being serviced under this contract. The inspection plan or checklist shall detail how services at the work site shall be inspected to ensure that the outcome of the work meets all the quality standards set forth in the Contract and shall include, but is not limited to:

1. Date of inspection performed

2. Location of inspection

3. Description of findings

4. Description of action(s) taken (if necessary)

5. Signature and date of completion

4. A training program to ensure that Contractor employees are capable of successfully accomplishing all work task(s) under this contract.

5. A plan to ensure continuity of services in the event of separation of employees or employee absence.

6. Methods detailing how the Contractor will monitor deficiencies of work output in relation to the performance standards, methods of informing employees of deficiencies in their area(s) of responsibility, and a process to ensure that the deficiencies are corrected and do not reoccur.

7. A system detailing how the Contractor will respond to service calls in a timely manner.

C.3.5 QUALITY ASSURANCE PLAN

Performance Objective PWS

Paragraph Performance

Threshold (per month) Method of Surveillance

Sample of water C.7.1.2 No more than 5 validated defects per month

Periodic Inspection;

Validated Customer

Complaint Bacteriological Sampling C.7.1.2 No more than 3 validated defects per year Periodic Inspection;

Validated Customer

Complaint Testing of backflow prevention devices

C.7.1.2 No defects validated; this is an annual testing.

Periodic Inspection;

Validated Customer

Complaint Removal of sewage water

C.7.2.1 No more than 7 validated defects per month

Periodic Inspection;

Validated Customer

Complaint Management of odor and spillage for sewage

C.7.2.1 No more than 7 validated defects per month

Periodic Inspection;

Validated Customer

Complaint Implementation and Maintenance of Spill Prevention, Control and Countermeasure (SPCC) Plan

C.7.2.1 No defects validated; this is an annual plan

Periodic Inspection;

Validated Customer Complain

Delivery of Potable water

C.7.3.1 No more than 7 validated defects per month

Periodic Inspection;

Validated Customer

Complaint Compliance with the Safe Drinking Water Act

C.7.3.1 No more than 2 validated defects per month

Periodic Inspection;

Validated Customer

Complaint

Disinfection and flushing of repaired potable water systems

C.7.3.1 No more than 2 validated defects per repair

Periodic Inspection;

Validated Customer

Complaint Monitoring and recording of chlorine residual levels

C.7.3.1 No more than 2 validated defects per year.

Periodic Inspection;

Validated Customer

Complaint

C.4. MONTHLY PROGRESS REPORTS

C.4.1. Progress Reports On a monthly basis, not later than the 5th working day of the subsequent month, the Contractor must submit to the COR a monthly progress report describing the status of operations as of the last day of the performance month. This report shall be submitted as a single electronic file and shall include:

1. Monthly water usage and waste removal quantities including date stamped digital photograph of the on-vessel metering readout.

2. Summary report of any emergency callouts required including date, time, waste quantity removed and cause.

3. Description of any lost time accidents or other safety problems, including incidents involving hazardous materials that occurred during the performance month.

C.4.2. Continuity of Operations (COOP) In the event of failure for any of the systems under control of the contractor, the contractor shall notify the COR within 15 minutes of the discovery of system failure.

C.5. EMERGENCY SERVICE CALL AND CALLBACK RESPONSE

Emergency service calls and callback responses are service calls where the work consists of correcting failures that constitute an immediate danger to the facility and/or environment. Occasionally, during heavy rain events or due to the mechanical failure of the plumbing on island, the designated sewage retention tanks fill at rate higher than anticipated under normal conditions. In this instance a tank alarm is signaled at the Ranger Dock Office, the COR is notified, and emergency wastewater removal is then required.

The Contractor must respond to emergency service call and callback response work requests withing 2 hours during normal operating hours or within 4 hours when the work request is made outside of normal operating hours. The Contractor must remain on the job until the emergency situation has been secured.

The National Park Service does not expect more than 5 emergency calls per year.

C.6. CONTRACTOR PERSONNEL SECURITY AND SUITABILITY REQUIREMENTS

a. Contractor personnel should not in any way represent themselves as government employees. Contractor personnel shall wear badges clearly identifying them as contractors when working outside of government office space. Badging should be visible at all times. In addition, contractor personnel shall dress in clothing appropriate to the office/environment in which they are working.

b. Contractor personnel shall not drive government vehicles.

c. When federal facilities are closed due to early release for holidays (Thanksgiving Day, Christmas Day and New Year’s Day), contractor personnel shall follow the local policy of the facility.

C.7. SCOPE of TASKS

The waste handling system on Alcatraz removes and pumps waste byproducts from the five (5) restrooms to waste holding tanks located on the island dock prior to being pumped again to the first disconnect at the wharf. There are two 6,000-gallon tanks for waste material at the dock. One tank is designated for emergency use and must be maintained dry. The tanks are rotated into service monthly. There are 9 macerators total in the following positions: 2 at Dock restroom, 1 at Bldg. 64 staff restroom, 2 at Water Tower staging area (Barbershop Plaza restroom), 2 at Quartermaster Warehouse staff restroom and 2 at Upper restroom.

Potable water is stored in two tanks within the dock restroom totaling 1,200 gallons, in a 300-gallon tank at the upper restrooms near the cell house, and in a 100-gallon tank in the restroom adjacent to the cell house entrance to the audio tour. This system consists of a disconnect on the concrete dock, multiple valves, piping, water fountains, and holding tanks necessary for the safe operation of a drinking water system. Both the Dock and upper “Lighthouse” restrooms use waterless urinals and salt water for toilet flushing. Potable water is used for drinking, handwashing, rinsing/cleaning, pressure washing of bird guano, operation of 3 flush toilets and one urinal, fire suppression and to augment the existing rainwater catchment system for the island’s historic gardens.

C.8.1 INSPECTION AND MAINTENANCE REQUIREMENTS

C.8.1.1 General Contractor shall be responsible for inspecting and maintaining sewage system from the vessel to the first disconnect located at the island’s finger pier and the freshwater delivery system from the vessel to the first fixed connection on the finger pier.

The maintenance of the system after the first disconnect is covered under a different preventative maintenance contract. During any delivery or removal done under this contract, the COR will coordinate with the preventative maintenance contractor to ensure their team is present during the event. This will ensure that all pertinent parties are involved in case of any emergencies.

C.8.1.2. Initial Report and Development of Program The Contractor must provide a qualified water treatment specialist to draw a set of water samples daily.

Chlorine residuals shall be monitored and recorded daily at various sampling points throughout the retention and on vessel delivery system. Bacteriological sampling shall be done monthly. The National Park Service Golden Gate National Recreation Area (GOGA) is the governing agency, and all reports and notification shall be forwarded only to the COR. A log must be maintained for all potable water testing indicating: the date of the test, type of test, person performing the test, and if applicable, the results of the test.

Additionally, the Contractor shall be responsible for maintaining and performing annual testing of backflow prevention devices to ensure their proper operation. Testing must be performed by a certified backflow preventer technician. The requirements governing the operation of the Alcatraz Island drinking water system are contained in National Park Service Directors Orders 83 available from the National Park Service, COR. The Alcatraz water system should be considered a Transient Non-Community (TNC) water system. All monitoring and reporting will be the sole responsibility of the contractor.

C.8.2 SEWAGE WASTEWATER REMOVAL

C.8.2.1. Minimum Requirements The Contractor shall remove sewage wastewater as needed from Alcatraz, in accordance with all Applicable Laws, codes, regulations, and policies. These operations must be conducted to avoid any disruption to ongoing Island operations, including but not limited to visitor services, ferry transport/use of the floating dock, scheduled barge runs and odor control. Estimated annual wastewater generated on Alcatraz is approximately 1,300,000 gallons per year. Sewage systems for the assigned are from the floating dock to the first upstream disconnect at the floating dock/fixed wharf demarcation, related support facilities and personal property.

The frequency of removals may be reduced in the event of unexpected Park closure or reduction in visitation due to power outages, poor air quality, public health orders, or any other unforeseen circumstances.

The Contractor shall provide and install on their equipment all necessary fittings and backflow prevention devices to mitigate spill risk and shall visually inspect tanks, pumps, hoses, piping, couplings, and connections prior to each sewage pump out and transfer on board. Snake the line back to first disconnect monthly.

The Contractor shall provide secondary containment or alternative system to manage odor and spillage for sewage transfer hose ends between pump outs and transfers at both Alcatraz Island and the mainland.

The Contractor must also coordinate and receive approval from the COR prior to scheduling use of the dock by any vessel. Use of the wooden finger pier is at the Contractor’s discretion. The mooring capacity of the wooden finger pier is limited. All effort should be made to utilize the adjacent concrete portion of the fixed wharf, to limit duration of time spent moored to the wooden finger pier should that be necessary and to avoid use of the wooden finger pier in severely inclement weather. The Contractor is responsible for any damage caused to any portions of the fixed wharf and finger pier during their use by the Contractor.

C.8.2.3. System Failure Contractor shall implement and maintain an updated Spill Prevention, Control and Countermeasure (SPCC) Plan and adhere to all of the requirements specified therein. In the event of a system failure the Contractor shall notify the Contracting Officer and the COR within 15 minutes of discovery. If a system failure results in a sewage spill, the Contractor shall comply with Reference Manual 83B4 Raw Sewage Spill Notification & Cleanup Guidance and clean up the spill at no cost to the Government. Effluent discharged on the ground or in the water shall be managed according to U.S. Public Health Service and State of California Water Quality Control Board standards, and reported as required to the National Park Service, GGNRA Dispatch Communication Center at 415-561-5505. Under these circumstances, Emergency Service Call and Callback Response, as stated in section C.6, requirements apply. Contractor shall coordinate with the Preventative Maintenance and Custodial contractor to complete the post emergency callout Monthly Progress Reporting requirement.

C.8.3. POTABLE WATER PROVISION

C.8.3.1. General

Total annual potable water use is currently estimated at 330,000 gallons and fluctuates during High and Low Visitation seasons. The NPS has recently initiated a project to potentially eliminate or greatly reduce the provision of potable water for its gardens and cellhouse rooftop solar panel bird guano pressure washing needs through an expansion of the existing cistern rainwater capture system on island. In previous years, the Garden potable water use was estimated at 7,000 gallons per month for an annual total of 84,000 gallons. Potable water used for pressure washing bird guano activities is estimated at 4,500 gallons per month from Mid-May through September for a total of 20,250 gallons.

C.8.3.2. Minimum Requirements The Contractor shall, in coordination with all parties involved with the Island’s water system, deliver potable water to Alcatraz in accordance with all Applicable Laws, regulations, and policies. These operations must be conducted to avoid any disruption to ongoing Island operations, including but not limited to visitor services, ferry transport/use of the floating dock and scheduled barge runs. Hauling of potable water shall comply with the requirements of Directors Orders 83 Reference Manual 83A1 Drinking Water, Section K. The Contractor must comply with The Safe Drinking Water Act, PL 99-339, as amended, and the Environmental Protection Agency Safe Drinking Water regulations (40 CFR 141.43, sections A and D) which address the quantity of lead allowable in new installations or repairs to existing drinking water systems and or plumbing. Potable water systems that are repaired, modified, serviced, or breeched in any way must be disinfected and flushed as needed prior to returning the system to service.

All boat based potable water systems must contain the necessary backflow prevent devices to prohibit contamination originating from the island based plumbing systems.

Per CDC, Chlorine levels up to 4 milligrams per liter (mg/L or 4 parts per million (ppm)) are considered safe in drinking. At this level, harmful health effects are unlikely to occur. The Contractor shall follow the mentioned CDC recommendations. Chlorine residual samples must be monitored and recorded monthly and provided within the monthly reports the haul tank is filled with water.

C.8.2.3. System Failure In the event of a system failure or significant issues encountered in the provision of potable water, the Contractor shall notify the COR within 15 minutes of discovery.

End of SOW