Attachment L - Reference Questionnaire.pdf

ATTACHMENT L

REFERENCE QUESTIONNAIRE

FDC-ITN-24-052

Operation and Management of Contractor-Operated Correctional Facilities

This form will be completed by the Department utilizing the information provided on Form

4, Business Experience.

Vendor’s Name:

Reference’s Name:

Primary Contact Person: Alternate Contact Person:

Primary Phone Number: Alternate Phone Number:

The following questions will be asked of each reference. Score

1. Briefly describe the services the Vendor performed for your organization: N/A

2. How would you rate the contract implementation with this Vendor? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0

3. Did the Vendor consistently meet all of its performance/milestone deadlines? Yes = 4, No = 0

4. Did the Vendor submit reports and invoices that were timely and accurate? Yes = 4, No = 0

5. Did you impose sanctions, penalties, liquidated damages, or financial consequences on the Vendor during the last 12 months? Yes = 0, No = 4

6. How would you rate the Vendor’s key staff and their ability to work with your organization? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0

7. Did you ever request dismissal of any key staff? Yes = 0, No = 4

8. Did the Vendor’s project/Contract Manager effectively manage the contract? Yes = 4, No = 0

9. How would you rate the Vendor’s customer service? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0

10. Was the Vendor’s staff knowledgeable about the contract requirements and scope of services? Yes = 4, No = 0

11. Did the Vendor work cooperatively with the organization during the course of the contract? Yes = 4, No = 0

12. Would you contract with this Vendor again? Yes = 8, No = 0

Total Score:

Reference Verified by:

Name (printed) Title

Signature Date