Attachment J8 - Customer Satisfaction Questionnaire.docx
DOCX document 24 KB Posted
- Attached to
- CJIS Campus Cafeteria Food Service
- Solicitation number
- 15F06726R0000029
About this file
The document is a Customer Satisfaction Questionnaire for Cafeteria Services related to a Federal Bureau of Investigation (FBI) contract. The questionnaire is designed to evaluate a contractor's past performance across multiple service dimensions, including equipment maintenance, licensing, operational hours, personnel quality, menu variety, food preparation standards, and transition planning. Respondents are asked to provide pass/fail ratings on specific criteria such as equipment maintenance, permit compliance, on-site support personnel, menu diversity, food preparation sanitation, and adherence to transition timelines.
The associated federal contract opportunity (Solicitation Number 15F06726R0000029) seeks to establish cafeteria services at the CJIS Campus, with the objective of operating food service facilities at no cost to the government. The solicitation is issued by the Department of Justice Federal Bureau of Investigation Headquarters Division and requires a comprehensive food service management approach that includes operational management, facility maintenance, and meeting specific service quality standards. The questionnaire serves as a tool for potential contractors to demonstrate their past performance and capabilities in delivering cafeteria services to government facilities.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| CJIS CAFE PWS _Updated 1.23.26.pdf | ||
| CJIS Cafe PWS_1.23.2026.pdf | ||
| QA CJIS Cafeteria Solicitation 1.6.26.pdf | ||
| CJIS CAFE PWS _12.9.25.pdf | ||
| Attachment J5 - Questions Template.xlsx | XLSX spreadsheet | |
| Attachment J1 - Sample Menu Price Template.xlsx | XLSX spreadsheet | |
| Attachment J2 - Department of Labor Wage Determination.pdf | ||
| Attachment J3 - CJIS Kitchen Equipment.xlsx | XLSX spreadsheet | |
| Attachment J7 - Key Management Personnel List (KMPL).xlsx | XLSX spreadsheet | |
| Attachment J9- Acquisition Risk Questionnaire (ARQ).docx | DOCX document | |
| Attachment J4 Key Personnel Resume.docx | DOCX document | |
| Attachment J6 - Sensitive Information Nondisclosure Agreement (FD 857a).pdf | ||
| Attachment J10 - Contract Form SF33.pdf | ||
| Attachment J11 - Validation Checklist.xlsx | XLSX spreadsheet | |
| CJIS CAFE 2025.12.03.pdf |
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Text version
CUSTOMER SATISFACTION QUESTIONNAIRE
Cafeteria Services
THIS AREA IS TO BE FILLED OUT BY OFFEROR
Name of Offeror: __________________________ Contract Title and Number: _________________ Name of Person Contacted: __________________ Phone/email: __________________________ Company/Organization: _____________________ Position: _________________________ Contract Size and Scope ______________________
THIS AREA IS TO BE FILLED OUT BY CUSTOMER: Please email the completed questionnaire to Logan Swiger lswiger2@fbi.gov. Please list Cafeteria Services Customer Satisfaction Questionnaire in your subject line.
This information is solicited in support of an evaluation conducted by the FBI to determine the past performance history of a potential FBI contractor. Your candid response is requested in the area of your satisfaction with the services provided to your organization.
1. Describe the services provided by the Offeror:
1. Types of cafeteria services provided.
1. Types of Contracts used:
1. Other Services used:
2. On a Pass/Fail basis, describe your satisfaction with Contractor for the following. If the service was not provided, please state that the area was not applicable to the effort. Please provide illustrative examples for both Pass and Fail ratings.
a. Provided, maintained, and replaced equipment as needed when necessary due to loss, depreciation, wear, breakage, or obsolescence. Followed manufacturer’s guidelines for required preventative maintenance.
Circle one: PASS FAIL N/A
Comments:
b. Provided and maintained applicable Licenses and Permits as required by contract. Additionally, drafted and followed a Quality Assurance Plan that addressesed quality requirements.
Circle one: PASS FAIL N/A
Comments:
c. Followed and maintained set operation hours for a contract.
Circle one: PASS FAIL N/A
Comments:
d. Provided on-site support personnel and management that were courteous, well trained, qualified and capable of providing the required services.
Circle one: PASS FAIL N/A
Comments:
e. Provided menus that included a wide variety of hot, cold foods, including a full array of types of foods with healthful food choices compliant with the USDA’s dietary guidelines. Additionally, provided menus with reasonable prices that were competitive with nearby establishments.
Circle one: PASS FAIL N/A
Comments:
f. Maintained a clean and sanitized food preparation and food servicing area.
Circle one: PASS FAIL N/A
Comments:
g. Followed a strict transition plan in order to meet light deadlines.
Circle one: PASS FAIL N/A
Comments:
3. What aspect of the products and services provided were you most satisfied with?
4. Describe your satisfaction with the operational availability of the delivered products and services.
5. If a similar need arose again, would you recommend this service provider?
File details come from the government source that posted it. Updated .