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SP3300-21-R-5008
Attachment J.26
TECHNICAL EXHIBIT 5.0
ACCEPTABLE PERFORMANCE LEVELS (APLS)
5.2 RECEIVING
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
Receipt Processing
– New Procurement Receipts Tailgate to Induction
| Tailgate to Induction and post to accountable record in 24 business hours or less |
| < 24 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15176) . |
| New Procurement lines received per month (DSS-MIS Data Element 15101). |
| Receipt Processing – New Procurement Receipts Tailgate to Stow |
| Tailgate to Stow in 4 calendar days or less |
| ≤ 4 days average each month (DSS-MIS Data Element 15117) No receipt older than 30 calendar days. |
| New Procurement lines stowed per month (DSS-MIS Data Element 15102). |
| Receipt Processing – Customer Returns Receipts Tailgate to Induction |
| Tailgate/Turn-in to Induction and post to accountable record in 120 business hours or less |
| ≤ 120 hours average each month |
excluding weekends and holidays (DSS-MIS Data Element 15376) Customer Return lines received per month (DSS-MIS Data Element 15301).
Receipt Processing
– Customer Return Receipts Tailgate to Stow
| Tailgate/Turn-in to Stow in 10 calendar days or less |
| < 10 days average each month (DSS-MIS Data Element 15317) No receipt older than 30 calendar days. |
| Customer Return lines stowed per month (DSS-MIS Data Element 15302). |
| Receipt Processing – MILSVC Redistributions Order (RDO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 business hours or less |
| ≤ 48 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15276) |
| Redistribution Order (RDO) lines received per month (DSS-MIS Data Element 15201). |
| Receipt Processing – MILSVC Redistribution (RDO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 calendar days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15217) No receipt older than 30 calendar days. |
| Redistribution Order (RDO) lines stowed per month (DSS-MIS Data Element 15202). |
| Receipt Processing – (DLA) Stock Transfer Order (STO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 business hours or less |
| ≤ 48 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15576) |
| Stock Transfer Order (STO) lines received per month (DSS-MIS Data Element 15501). |
| Receipt Processing – DLA Stock Transfer Orders STO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 calendar days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15517) No receipt older than 30 calendar days. |
| Stock Transfer Order (STO) lines stowed per month (DSS-MIS Data Element 15502). |
5.3.8 ISSUE
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| iSDR Rate |
| Material shipped is the correct item, quantity, and CC and shipped to the right customer |
| > 99.75% |
Monthly ISDR Report Valid complaints per month as a % of total issues (sum of DSS MIS Elements 21740 and 22002)
| MRO High Priority -Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in 1 calendar day or less average |
| <1 day average each month (DSS-MIS Data Element 22303) No more than 5% of pending issues can be older than 30 calendar days. |
| High priority lines issued per month (DSS-MIS Data Element 22302) |
| MRO Routine Priority - Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in 3 calendar days or less average |
| ≤ 3 days average each month (DSS-MIS Data Element 22308) No more than 5% of pending issues can be older than 30 calendar days |
| Routine priority lines issued per month (DSS-MIS Data Element 22307) |
| STO Routines (DLA)- Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of STO at Distribution Center to ship in 5 calendar days or less average |
| ≤ 5 day average each month (DSS-MIS Data Element 20805) No more than 5% of pending issues can be older than 30 calendar days |
| DLA Routine STO lines issued per month (DSS-MIS Data Element 20803) |
| RDO Routines (MILSVC)- Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of RDO at Distribution Center to ship in 3 calendar days or less average |
| < 3 day average each month (DSS-MIS Data Element 20705) No more than 5% of pending issues can be older than 30 calendar days |
| MILSVC Routine RDO lines issued per month (DSS-MIS Data Element 20703) |
| DROs |
| Receipt of DRO at Distribution Center to ship in 21 calendar days or less average |
| < 21 day average each month. QMF/program run by J-3 until a more automated reporting process is available. No more than 5% of pending issues can be older than 60 calendar days |
| DRO lines issued per month. HAZMAT and Radioactive Material (RAM) DROs excluded. QMF/program run by J-3 until MIS elements are available. |
| FMS MRO High Priority |
| Receipt of MRO at the Distribution Center to ship (or to date of first notice, if NOA) in 3 calendar days or less. |
| ≤ 3 day average each month. No more than 5% of pending issues can be older than 30 calendar days. |
| FMS MRO High Priority lines (as defined by DLA Distribution, currently RDD ‘777’, RDD ‘E_’, RDD ‘N_’, Project Code ‘9G_’, and CASREP (11th position of document number is ‘G’ or ‘W’)) received per month. Performance data obtained from FMS Qlik application (Note: Government employee provide requisite performance data from application until AMPS role created for contractor access to Qlik applications.) |
| FMS MRO Routine Priority |
| Receipt of MRO at the Distribution Center to ship (or to date of first notice, if NOA) in 10 calendar days or less. |
| ≤ 10 day average each month. No more than 5% of pending issues can be older than 30 calendar days |
| FMS MRO Routine Priority lines (as defined by DLA Distribution, currently all FMS MROs excluding RDD ‘777’, RDD ‘E_’, RDD ‘N_’, Project Code ‘9G_’, and CASREP (11th position of document number is ‘G’ or ‘W’)) received per month. Performance data obtained from FMS Qlik application (Note: Government employee provide requisite performance data from application until AMPS role created for contractor access to Qlik applications.) |
*NOTES:
1. The APL clock starts when the MROs free flow from DAASC into DSS.
5.4 PHYSICAL INVENTORY CONTROL STANDARDS – INVENTORY APLS APPLY TO WHOLESALE AND RETAIL PROCESSING INCLUDED IN THE CONTRACTORS PERFORMANCE REQUIREMENTS
QUALITY and TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT |
UNIVERSE
Denial Rate
(DSS)
| The right quantity, condition code and item is located to fill the MRO |
| ≤ 0.40% |
(DSS-MIS Data Element 26330) Total Denials with Management Codes 1, 2, 4, or 5 (DSS-MIS Data Element 26290) divided by the sum of Total MROs Shipped (DSS-MIS Data Element 21740) and Full Denials with Management Codes 1, 2, 4, or 5 (DSS-MIS Data Element 26300)
| Annual Inventory Schedule |
| Physical Counts completed IAW Government Inventory Plan |
| 100% Schedule Adherence and Completio |
| NIINs scheduled annually 1st and 2nd Counts completed within the required fiscal year |
| TPIC G Inventories |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled TPIC G inventory (Controlled Items – Classified and Sensitive) |
| Radiological |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled inventory |
Annual Cyclic Inventories Accuracy Rate
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| >98% Accuracy Monthly and Annually by September 30 of each Fiscal Year for both at the NIIN and Eaches levels |
| Total Counts with zero adjustments / Total Counts (D8A or D9A) transactions from DSS Adjustment Transaction Record Table. Assessed monthly and cumulative. If any month falls below 98% accuracy for the month, See Section C-5.4 Physical Inventory, paragraph H and I. |
| High Dollar Value (HDV) Adjustment Variance |
| $ value of HDV Adjustments FYTD vs. $ value of the Prorated HDV Adjustment Target for the year (Prorated HDV Adjustment Target for the year = 50% of a site’s prior year HDV adjustment totals prorated for the current year) |
G: < 105%
| Location Accuracy |
| Physical material in location by NSN, Shelf-Life, CC, and Unit of Issue match storage activity locator records |
| 99.5% Accuracy |
| Number of location surveys completed per month; DSS Report: YE8B1 |
| Floor to Book Accuracy (Completeness) |
| # of lines that match balance on file vs. total # of lines inventoried FYTD |
| Ensure a foundation for an Unmodified Opinion |
| G: > 98% |
| TPIC M Floor to Book (Completeness) |
| Where Floor to Book Discrepancies are identified; TPIC M Inventories scheduled and completed |
| 100% Timeliness |
| Population of discrepant Floor to Book counts matched with corresponding TPIC M (monthly) |
| Transaction Adjustment Rate (TAR) |
| Accurate processing of receipt and issue workload |
| <2% |
| TAR measures the number of inventory adjustment transactions (MIS 50500) against the number of receipts stowed (MIS 11501) and MROs shipped (MIS 21740) processed per month (TAR equals MIS 50500 divided by (21740 + 11501). |
5.6 PACKAGING
TIMELINESS *
| ACTIVITY |
| STANDARDS |
| APL |
| MEASUREMENT UNIVERSE |
| Packaging/PPP&M Actions (Other than FRC Maintenance Returns) |
| Accomplish all packaging actions within 30 calendar days of an item being in-checked and placed into a PPP&M location |
| ≥ 90% in 30 calendar days (while meeting all other contract terms and conditions) |
| PPP&M work orders closed per month (LSBJ screen in DSS). Same measurement as the J3 Operations Update. |
| Packaging/PPP&M Actions (Other than FRC Maintenance Returns) |
| Accomplish all packaging actions within 60 calendar days of an item being in-checked and placed into a PPP&M location |
| 100% in 60 calendar days (while meeting all other contract terms and conditions) |
| PPP&M work orders closed per month (LSBJ screen in DSS). Same measurement as the J3 Operations Update. |
ENSURE EACH DEPOT INCLUDE THE APPLICABLE RETAIL APLS AND ADD A NOTE THAT INVENTORY APLS ABOVE APPLY TO RETAIL INVENTORY REQUIREMENTS
RETAIL APLS
5.7.4 RETAIL SUPPORT
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| Receipt Processing – Stow |
| Tailgate to stow in 2 days or less. |
| ≥ 95% of receipts stowed on time against a 2 day standard |
| Retail lines received per month. QMF run by the Government until MIS elements are available |
| Inventory - Denial Rate |
| The right quantity, condition and item is located to fill the MRO and CC |
| ≤ 2.00% |
(DSS-MIS Data Element 26750) MROs per month (Excluding Denial Management Codes 1, 2, 4-7, 9, B, W, or X)
| Inventory – Location Accuracy |
| Physical material in location by NSN, Shelf-Life, CC, and Unit of Issue match storage activity locator records |
| 95% Accuracy |
| Number of location surveys completed per month; DSS Report: YE6Z |
| Delivery Response Time – Direct/DTO Issues |
| Receipt of MRO at retail warehouse to delivery of material in 8 hours or less. |
| ≥ 90% of Direct/DTO issues on time against a 8 hour standard |
| Retail Direct/DTO issues per month. QMF run by the Government until MIS Elements are available. |
| Delivery Response Time – Line Side Stock Issues |
| Receipt of MRO at retail warehouse to delivery of material in 1 day or less. |
| ≥ 90% of Line Side Stock issues on time against a 1 day standard |
| Retail Line Side Stock issues per month. QMF run by the Government until MIS Elements are available. |
TE 5.0
Acceptable Performance Levels (APL)