Attachment J.1 SOW.pdf

Statement of Work

For

Enterprise Digital Learning Content Provider

Systems Development & Support Office (SDSO)

Training Division (TD)

C.1 PURPOSE:

The purpose of this requirement is to provide a single award Blanket Purchase Agreement (BPA) to the Administrative Office of the US Courts (AO) and the Federal Judiciary to provide them with the ability to procure subscriptions for the purpose of providing comprehensive digital learning content for the approximately 2000 members of the Judiciary IT workforce.

C.2 BACKGROUND:

There are currently several cybersecurity and technology modernization efforts happening within the Judiciary. SDSO is targeting a capability with a digital learning platform that provides a vast library of readily available, affordable, and up-to-date online courses across a wide range of technical topics, allowing employees to easily access training to upskill, reskill, and stay current with rapidly evolving technologies and industry practices, all while tailoring their learning to their specific needs and schedules.

C.3 TYPE:

Any resulting BPA calls shall be Firm-Fixed Price.

C.4 BPA LENGTH AND ORDERING PERIODS:

The single award BPA will last for a period of five (5) years from the effective date of award.

The awarded BPA will consist of five ordering periods, with each ordering period being 12 months in length.

Base Ordering Period - TBD Ordering Period 1 - TBD Ordering Period 2 - TBD Ordering Period 3 - TBD Ordering Period 4 - TBD

C.5 REQUIREMENTS:

The technical workforce requires access to a course library with both technical and non-technical courses available for Judiciary use. The course library must contain, at a minimum, content in twenty-one (21) specific topic areas (attachment 1) that are required for upskilling and re-skilling of the technical workforce. The required topics range from cloud engineering, artificial intelligence, and network security.

The digital learning platform must include all functional requirements listed in the artifact entitled “Attachment J.2 Requirements Questionnaire” and Attachment J.2a IDAM Requirements Checklist”. Please refer to this for document for details on capabilities required for this procurement.

BPA Management Requirements:

C5.1 Locations Supported

The BPA holder shall provide and support sales and be able to digitally deliver the products within the continental United States (CONUS) as well as to the following listed locations outside the continental United States (OCONUS):

• Puerto Rico

• Alaska

• Hawaii

• Guam

• Virgin Islands

• Northern Mariana Islands.

The BPA holder shall ensure that pricing remains the same across all U.S. CONUS and OCONUS locations for the life of the BPA so that those placing orders under the BPA do not receive a different price for a product based on where they are located.

C5.2 Patches, Fixes, Updates to Products

The BPA holder shall compile all information from the Original Equipment Manufacturer (OEM) regarding cybersecurity issues and updates, functional issues and updates, and functional improvements to and provide timely written notification to the BPA COR and points of contact for the relevant BPA Calls (applicable BPA Call CO/COR) regarding all products and services provided under this BPA.

C.5.3 BPA Point of Contact

The BPA holder shall designate an official point of contact for their BPA regarding the administration of the BPA and designate an account representative who will provide information on all other aspects of the BPA including products and associated licensing, ordering, and delivery status.

C.5.4 OEM Management Tool

The BPA holder shall ensure that all BPA Calls and licenses are cataloged within a management portal within 5 business days after BPA Call issuance. If the BPA holder cannot catalog the BPA Call/licenses within five business days, then they shall promptly notify the call order contact or COR of the issue and a timeframe for when the catalog will occur. The BPA holder shall ensure that the BPA Call number is included for every BPA Call entry within the management portal. The BPA holder shall also notify the BPA COR of any delays past five days in cataloging the call/licenses for calls under the BPA.

The BPA holder will assist the Judiciary with any questions/problems regarding the operations and management of any license management tools provided by OEM. The BPA holder shall ensure that all rejected unilateral BPA Calls are communicated to the ordering party and the BPA COR within 1 business day along with the reason for BPA Call rejection.

The BPA COR shall be provided administrator access for all management tools for the life of the BPA and any calls issued under the BPA, unless otherwise noted by the BPA COR.

C.5.5 Quarterly Report

The BPA holder shall furnish a quarterly report to the BPA COR by the 15th day after the close of each calendar quarter. The BPA holder shall report on all products and services ordered and delivered through the BPA for the previous quarter.

The BPA Holder shall include at minimum the following information in the Quarterly BPA Status Report:

C.5.5.1 BPA CALL STATUS

• Quote request originator (with tracking number if applicable)

• Quote request received date

• Quote submission date (the date the quote was provided to the requesting organization)

C.5.5.2 DELIVERY STATUS

• BPA Call Number. If a purchase card is used, then this number may be a quote or order number provided by the BPA holder.

• Site identification

• CLIN number, if applicable.

• Manufacturer Part Number

• Quantity

• Products/Services description for any items delivered or services provided. (For services, this is not referring to the specific date the services were performed but rather what services were ordered on the BPA call.)

• BPA Call date

• Delivery Date

• License Activation date

• Date invoice submitted

• Date payment received

C.5.5.3 DELIVERY STATUS ISSUES

• Reason for late delivery, if applicable

• Problems with delivery (with resolution), if applicable

• Date unilateral BPA Call rejected, if applicable

• Reason for rejection, if applicable

C.5.5.4 NEW BPA CALLS RECEIVED

A listing of new BPA calls received including the following: A summary of new BPA calls received during the previous quarter listing BPA call numbers, requesting judiciary organization or non-judiciary organization, product and/or service identifiers, quantities, and cost. If the requesting organization is the AO, the specific office must be included.

C.5.5.4 INVOICING STATUS

• BPA Call number. If a purchase card is used, then this number may be a quote or order number provided by the BPA holder.

• Invoice Number

• Invoice submitted date

• Invoice accepted from COR/CO date

• Invoice paid date

C.5.6 BPA Products and Services List

Within twenty business days after award of the BPA, the BPA holder shall provide a complete listing of all products and services available under this BPA to the BPA COR and BPA CO. The BPA holder shall update this list quarterly (if there are no changes, written confirmation of no changes shall be submitted to the BPA COR in lieu of an updated list). The BPA Holder shall include at minimum the following information in the BPA Products and Services List:

• Product Number

• Product/Services Description

• Unit Type

• Unit List Price (with basis of rates and/or verification links to rates)

• Unit BPA Discounted Price and Discount (the Discount shall be equal to or greater than the discount for the product/service category discount).

The BPA holder shall inform the BPA COR regarding products and services going end of life (EOL) and other relevant changes within five (5) business days of learning about a change from the OEM and provide a listing of all changes for the past quarter in an update to BPA Products and Services List.

C.5.7 Product Discounts and Pricing

The BPA holder's stated discounts off the OEM list price shall serve as the minimum discount (expressed in percentage). Discounts shall be in effect throughout the life of the BPA and shall be applied to all future services and products added to the BPA as new services and products are made available under each functional category. Please see section B.2 of the BPA for more information on pricing.

C.5.8 Ordering

The BPA holder shall provide customer assistance regarding BPA Call processing and tracking via a toll-free number, by email and/or by other electronic means subject to the BPA COR's approval and at no additional cost.

Blanket Purchase Agreement (BPA) Calls will be placed by purchase card holders or Contracting Officers from the judiciary organizations detailed in § 110.40 of Volume 14 of the Guide to Judiciary Policy as well as Organizations listed under Guide to Judiciary Policy, Vol. 1, Chapter 13, § 1320 Courts Outside the Third Branch as listed below.

• Courts outside the Third Branch

• The United States Tax Court

• The United States Court of Appeals for Veterans Claims

• The United States Court of Appeals for the Armed Forces

• Courts/entities inside the Third Branch

• Federal Public Defender Organizations (FPDOs)

• United States Supreme Court,

• United States Sentencing Commission

• community defender organizations (unless specified by the terms of the individual grant agreement).

The BPA holder will provide quotes within 2 business days of receiving an RFQ. Quotes shall contain the following information:

• Product Part Number

• Product/Service Description

• List Price

• The List Price shall match the BPA Products and Services List unless the item is not priced at the BPA level.

• For items that do not have base rates at the BPA level, the BPA holder shall not provide pricing unless previously approved by both the BPA CO and BPA COR to do so.

• Discount Percentage

• Discounted Price

Pricing in the quotes shall always comply with the Products and Services Listing deliverable. Quotes shall not contain prices higher than the discounted prices noted in the Products and Services Listing reports.

Additional discounts offered by the BPA holder in addition to the required BPA discounts are always allowed under the BPA.

All call orders under this BPA must be accompanied by the following information as a minimum. This is applicable to both written BPA calls and those placed with a purchase card:

• Name of BPA holder;

• BPA Call Number. If a purchase card is used, then this number may be a quote or order number provided by the BPA holder;

• Contract Line-Item Number(s) ((CLIN), including items being ordered and quantities for each item) if this is a written order;

• Product number(s);

• Product/Service Description(s) (including what product/service functional category the item falls within);

• List Price

• The List Price shall match the BPA Products and Services List unless the item is not priced at the BPA level.

• For items that do not have base rates at the BPA level, the BPA holder shall not provide pricing unless previously approved by both the BPA CO and BPA COR to do so.

• Discount Percentage;

• Discounted Price;

• Date of Purchase;

• Effective Date

• Period of Performance or delivery date.

• Name and contact information for the judiciary employee that will receive the products/services.

The terms and conditions included in this BPA apply to all purchases made pursuant to it. In the event of an inconsistency between the clauses of this BPA and the BPA Call, the clauses of this BPA will take precedence. Any changes to the terms of the BPA that the BPA holder believes are necessary shall be sent to the BPA CO and BPA COR for review. There shall be no additional terms and conditions included in any calls issued under this BPA.

C.5.9 Performance Elements

The following performance elements will be monitored and used to assist the AO in determining whether termination of the BPA is in the judiciary’s best interest due to consistent poor performance related to these elements.

Performance Element

Performance Requirement

Minimum Performance Level

Method of Surveillance

OEM

Management Tool Accuracy

Register all licenses accurately in the Portal within 5 business day of BPA Call acceptance

95% of all licenses in the Portal match licenses ordered.

BPA COR Ad-Hoc Monitoring

Response to RFQs

To facilitate timely acquisition of products, BPA holder must be responsive in providing price quotes

Respond to all price quotations received within 2 business days of request, at a minimum of 95% of the time

Quarterly Report (BPA Call Status)

On-time Product Delivery

Products shall be delivered in a timely fashion to support the Courts mission requirements.

A minimum of 95% of all BPA Calls delivered within 5 days of BPA Call placement or by the date in the BPA Call

Quarterly Report (Delivery Status/Delivery Status Issues)

Invoice Submission

Invoices must be submitted in a timely manner to facilitate prompt payment

A minimum of 95% of all properly formatted invoices are delivered to the Courts within 30 days after delivery of a BPA Call

Quarterly Report (Invoicing Status)

Product and Services Listing

BPA holder shall prepare and submit to the BPA COR a current list of Products and Services available from the OEM via this BPA.

Delivery of the Products and Services list within 20 business days of BPA award and updates or written notification of no updates on the 10th business day of the quarter

BPA Products and Services List

Product and Services Discontinuation and Substitution

As products and services are discontinued by OEM, the BPA holder shall provide timely written notification to the BPA COR.

Written notification of discontinued products and/or services within 5 business days of being notified by the OEM.

Actual Submission of written notification

Quarterly Reports

BPA holder shall prepare and submit to the BPA COR and CO a quarterly contract

BPA holder will send to the BPA COR and CO a quarterly contract status report covering the

Actual Submission of Report status report covering the previous reporting period, by the 15th business day of each reporting period.

previous reporting period, by the 15th business day of each reporting period 100% of the time

Attachment 1: Required Course Topic List

The successful vendor must be able to provide content in all of the following topic areas.

• CompTia Security+

• CompTia Network+

• CompTia CASP/SecurityX

• CompTia CISSP

• Cloud Computing

• Infrastructure as Code

• DevSecOps

• Microservices architecture and APIs

• Secure Coding

• Zero Trust

• UI Design

• Agile

• Cloud Native Applications

• Architect SaaS applications

• Data Structures

• Automated Testing

• Jira/Confluence

• Artificial Intelligence and Machine Learning

• PowerBI

• Project Management

• Business Analytics