Attachment J-7_SWIFT LCAT Descriptions.pdf

LABOR CATEGORY DESCRIPTIONS

Feb 1, 2022

Knowledge/Skill Levels:

Definitions of these knowledge/skill levels are shown in this chart:

Level Knowledge/Skill Description Entry-Level Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.

2 years directly related experience High School diploma or GED certification

Journeyman Possesses and applies expertise on multiple complex work assignments.

Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

3 – 5 years directly related experience Desired: Associate Degree

Senior Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

6 – 8 years directly related experience Desired: Bachelor’s Degree

SME Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

9 years directly related experience.

Desired: Master’s Degree

Information Security Analyst

(a) Determines enterprise information assurance and security standards.

(b) Develops and implements information assurance/security standards and procedures.

(c) Coordinates, develops, and evaluates security programs for an organization.

Recommends information assurance/security solutions to support customers’ requirements.

(d) Identifies, reports, and resolves security violations.

(e) Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands.

(f) Supports customers at the highest levels in the development and implementation of doctrine and policies.

(g) Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

(h) Performs analysis, design, and development of security features for system architectures.

(i) Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers.

(j) Designs, develops, engineers, and implements solutions that meet security requirements.

(k) Provides integration and implementation of the computer system security solution.

(l) Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems.

(m) Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle.

Scrum Master:

(a) Assists the team agree on what they can achieve during each development sprint (or another period).

(b) Facilitates the daily standup (sometimes called the daily scrum) and helping the team reach a consensus.

(c) Helps the team make progress on the project by ensuring each person is working on the right tasks, helping to remove any obstacles to the team members’ progress, and protecting the team from distractions.

Software Applications Developer

(a) Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications.

(b) Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.

(c) Addresses problems of systems integration, compatibility, and multiple platforms.

(d) Consults with project teams and end users to identify application requirements.

(e) Performs feasibility analysis on potential future projects to management.

(f) Assists in the evaluation and recommendation of application software packages, application integration and testing tools.

(g) Resolves problems with software and responds to suggestions for improvements and enhancements.

(h) Acts as team leader on projects.

(i) Instructs, assigns, directs, and checks the work of other software developers on development team.

(j) Participates in development of software user manuals.

Software Developer, Systems Software

(a) Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer.

(b) Designs, codes, tests, debugs, and documents those programs.

(c) Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages.

(d) Assists all phases of software systems programming applications.

(e) Evaluates new and existing software products.

Management Analyst

(a) Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.

(b) Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.

Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.

(c) Provides consultation on complex projects and is considered to be the top level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.

Database Architect

(a) Designs and builds relational databases. Performs data access analysis design, and archive/recovery design and implementation.

(b) Develops strategies for data acquisitions, archive recovery, and implementation of a database.

(c) Works in a data warehouse environment, which includes data design, database architecture, and metadata repository creation.

(d) Translates business needs into long-term architecture solutions.

(e) Defines, designs, and builds dimensional databases.

(f) Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems.

(g) Reviews and develops object and data models and the metadata repository to structure the data for better management and quicker access.

Database Administrator

(a) Provides all activities related to the administration of computerized databases.

(b) Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function.

(c) Designs, creates, and maintains databases in a client/server environment.

(d) Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data.

(e) Advises users on access to various client/server databases.

(f) Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods.

(g) Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design.

(h) Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

Training and Development Specialist

(a) Responds to and diagnoses problems through discussion with users.

(b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.

(c) Supervises operation of help desk and serves as focal point for customer concerns.

(d) Provides support to end users on a variety of issues.

(e) Identifies, researches, and resolves technical problems.

(f) Responds to telephone calls, email and personnel requests for technical support.

(g) Documents, tracks, and monitors the problem to ensure a timely resolution.

(h) Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

(i) Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

(j) Simulates or recreates user problems to resolve operating difficulties.

(k) Recommends systems modifications to reduce user problems.

(l) Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies.

(m) Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement.

(n) Develops and revises training courses. Prepares training catalogs and course materials.

(o) Trains personnel by conducting formal classroom courses, workshops, and seminars.

(a) Ensures that all information systems are functional and secure.

Network and Computer Systems Administrator

(a) Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems.

(b) Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions.

(c) Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.

(d) Manages the purchase, testing, installation, and support of network communications

(e) Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications.

(f) Plans large-scale systems projects through vendor comparison and cost studies.

(g) Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.

(h) Provides quality assurance review and the evaluation of new and existing software products.

(i) Delivers oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.

(j) Provides input to policy level discussions regarding standards and budget constraints.

(k) Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.

(l) Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.

(m) Monitors and responds to hardware, software, and network problems.

(n) Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).

(o) Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.

(p) Troubleshoots network systems when necessary and makes improvements to the network

IT Project Manager

(a) Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.

(b) Defines project scope and objectives.

(c) Develops detailed work plans, schedules, project estimates, resource plans, and status reports.

(d) Conducts project meetings and is responsible for project tracking and analysis.

(e) Ensures adherence to quality standards and reviews project deliverables.

(f) Recommends and takes action to direct the analysis and solutions of problems.

(g) Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks.

(h) Manages teams of contract support personnel at multiple locations.

(i) Maintains and manages the client interface at the senior levels of the client organization.

(j) Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

(k) Leads team on large projects or significant segment of large complex projects.

(l) Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.

(m) Provides applications systems analysis and programming activities for a government site, facility or multiple locations.

(n) Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.

(o) Oversees all aspects of projects.

Software Quality Assurance Engineer and Tester

(a) Provides development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract.

(a) Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process.

(b) May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements.

(c) Conducts audits and reviews/analyzes data and documentation.

(d) Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications.

Technical Writer

(a) Researches, writes, edits, and proofreads technical data for use in documents or sections of documents such as manuals, procedures, specifications, special reports, and any other customer deliverables and documents.

(b) Ensures technical documentation is accurate, complete, meets editorial and government specifications and adheres to standards for quality, graphics, coverage, format, and style.

(c) Assists in establishing style guidelines and standards for texts and illustrations.

Excellent written communication skills are required.

Web Administrator

(d) Updates and maintains handbook and policies/procedures on the agency Web;

assisting in developing agency newsletter and civilian benefits communications;

recommending new and innovative web uses as well as training and educating employees on the use and benefits of using the Web.

(e) Delivers support in the location and pursuit of content and surveying internal customers to gather feedback for site improvement and enhancements.

(f) Working experience in the following are required: graphic design or a related field, Web-site management, web servers, intranet site structures, and Web-related software (ex. - MS FrontPage, Dream Weaver, MS Access, HTML).

Web Developer

(a) Designs and builds web pages using a variety of graphics software applications, techniques, and tools.

(b) Designs and develops user interface features, site animation, and special-effects elements. Contributes to the design group's efforts to enhance the look and feel of the organization's online offerings.

(c) Designs the website to support the organization's strategies and goals relative to external communications.

(d) Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, CGI, and JavaScript) for a component of the website.

(e) Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website.

(f) Deploys large web-based transaction systems using application servers.

(g) Researches, tests, builds, and coordinates the integration of new products per production and client require

Service Delivery Manager

(a) Work closely with other teams to ensure that all changes to a customer’s cloud environments are smoothly carried out while meeting capacity needs and service level agreements.

(b) Assists with developing, implementing, improving, and reviewing IT service management processes in accordance with ITIL v3 framework.

(c) Assesses ITIL processes and recommends improvements.

(d) Service quality and client expectations are achieved.

(e) Result oriented, successfully monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed.

(f) Experience in managing delivery of maintenance and O&M type activities.

(g) Typically manages team of technical resources.