Attachment J-4 Labor Categories.pdf

693KA8-25-R-00023

Security Systems Maintenance Attachment J-4 Labor Categories

Labor Categories

Fixed Price Program Manager Lead Senior Security Systems Engineer (30086 ENGINEERING TECHNICIAN VI) Logistics Specialist (21410 WAREHOUSE SPECIALIST) Call Center Technician (01320 SERVICE ORDER DISPATCHER) Administrative Support (01013 ACCOUNTING CLERK III) Network Engineer (14170 SYSTEM SUPPORT SPECIALIST) AutoCAD Specialist (30063 DRAFTER/CAD OPERATOR III)

Time & Material Senior II Electronics Technician (23183 - Electronics Technician Maintenance III) Senior I Electronics Technician (23182 - Electronics Technician Maintenance II) Junior Electronics Technician (23181 - Electronics Technician Maintenance I)

Program Manager (Key Personnel)

The Program Manager manages a large maintenance program and serves as the contractor's authorized interface with the Government Contracting Officer (CO), the Contracting Officer's Representative (COR), Government management personnel and customer agency representatives. The Program Manager is responsible for:

• Formulating and enforcing work standards

• Assigning contractor schedules

• Reviewing work discrepancies

• Supervising contractor personnel

• Communicating policies, purposes, and goals of the organization to subordinates

• Establishing and maintaining technical and financial reports

• Maintaining client contacts to ensure conformity to all contractual obligations

• Ensuring the development, maintenance, and implementation of the maintenance program and required management plans

The Program Manager is responsible for overall management of the corrective maintenance program for facilities in the area covered. These facilities and/or systems are located at numerous sites throughout the FAA regions. The maintenance program for these facilities and/or systems will assure that operation of security systems is reliable and failures are corrected in the time limits specified. The Program Manager must establish procedures and controls to ensure that all aspects of the maintenance programs are completed in accordance within agreed-to standards and schedules. The Program Manager is responsible for the overall contract performance and must not serve in any other capacity under this contract.

Experience Requirements:

• A minimum of seven years of progressive general engineering-related management experience in construction, installation, integration, testing and maintenance of complex electronics equipment is required.

• In addition to the seven years general experience, at least five years of specialized experience is required in the direct supervision and management of projects, which included construction, installation, testing, integration, and maintenance of complex systems and subsystems.

• At least a 2-year period of experience managing large government technical contracts, projects involving subordinate groups of at least 25 persons.

Educational Requirements:

• Bachelor's degree in Engineering, Business, Architecture, or Science

Required Certifications:

• PMP

Senior Security Systems Engineer (Key Personnel)

Provides expert guidance on all Security system troubleshooting and maintenance issues. Has a working knowledge and familiarization with all fielded equipment. Will be required to research and resolve design and operational issues and make decisions in situations where standard engineering methods, procedures, and techniques may not be applicable. Provides advice on unusual or controversial problems or policy matters. May supervise or train and be assisted by lower level technicians, and performs, one or a combination of the following:

a. Prepares designs and specifications for various complex equipment or systems.

b. Plans approach to solve design problems; conceives and recommends new design techniques; resolves design problems and assures compatibility of design with other parts of the system.

c. Designs and coordinates test set-ups and experiments to prove or disprove the feasibility of preliminary design;

uses untried and untested techniques; and improves the performance of the equipment. May advise equipment users on redesign to solve unique operational deficiencies.

d. Plans approach and conducts various experiments to develop equipment or systems characterized by (a) difficult performance requirements because of conflicting attributes such as versatility, size, and ease of operation, or (b) unusual combination of techniques or components. Arranges for fabrication of pilot models and determines test procedures and design of special test equipment.

Experience Required:

• Minimum of ten years of experience in security systems design

Education Required:

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field

Certifications Required:

• Certified System Engineer ICAM PACS (CSEIP) certification, or equivalent

• Lenel Certified Associate certification, or equivalent

• GENETEC Security Center Omnicast advanced configuration and troubleshooting technical certification, or equivalent

Logistics Specialist

Logistics Specialist must have broad knowledge of principles, practices, and procedures for operating a warehouse to support corrective maintenance services. Must have a knowledge of components used in physical security systems including computer systems, access control panels, card readers, door sensors, door locks, door strikes, and security cameras (interior, exterior, fixed, PTZ).

Duties and Functions:

The Logistics Specialist analyzes, participates in the development and implementation of the logistic plans affecting the acquisition, distribution, and inventory of repair parts for physical security systems. Monitors inventory and analyzes repair parts requirements and demand rates in order to develop strategies to achieve desired delivery times and repair restoration times. Identifies sources of supply required under the contract. Locates and procures repair parts as required to support specific repair needs. Identifies or assists in identifying replacement parts for obsolete or discontinued items. Sets up and maintains stock locations in the warehouse. Coordinates third party repair services and logistics activities with internal/external customers. Maintains appropriate records and prepares reports.

Experience Required:

• Four years of experience in warehouse and logistics management, with at least one year of experience supporting ESS projects

• OSHA 10 Certification

• A Forklift Certification

• Familiarity with ESS equipment

Network Engineer

Provide troubleshooting assistance and problem resolution for computer systems in a variety of environments.

Such assistance and resolution is provided for PACS and VSS servers, Local Area Networks (LANs), Virtual networks and Wide Area Networks (WANs).

Experience Required:

• Minimum of six years of experience in computer networking

Education Required:

• Bachelor’s degree in Computer Science, Information Systems, or related field

Certifications Required:

• OSHA-10 certification

• Certified System Engineer ICAM PACS (CSEIP) certification

• Lenel Certified Associate

• GENETEC Security Center Omnicast advanced configuration and troubleshooting technical certification

AutoCAD Specialist

Is responsible for maintaining CAD files in existing database. Prepare changes to current security system designs due to the addition of equipment, reduction of equipment, or the replacement of existing obsolete equipment.

Change input may be provided in sketch form from technicians working in the field. All changes must be documented by “red lining” updates, dating and providing a description for the necessity of the change. The operator must have a basic understanding of AutoCAD and can translate MicroStation files when necessary. The operator may also be responsible for locating existing documents and provide them to technicians for troubleshooting efforts.

Experience Required:

• Minimum of three years of experience in working with AutoCAD, or similar program, or

• Career Studies Certificate (CSC) in Engineering Technology Technician, plus 2 years of experience, or

• Associate of Applied Science (AAS) Degree in Engineering Technology, plus 1 year of experience

Call Center Technician

Requirements:

Each Call Center Technician must have training that includes, but not limited to, existing and updated FAA locations lists, field technician assignments, escalation procedures, and equipment/systems warranty information.

Duties and Functions:

Call Center Technicians operate trouble desk service, dispatch services, and track service results and historical performance for all equipment addressed by the CMC III. They issue Work Orders to dispatched field technicians, as described in the SOW. Call Center technicians will operate the trouble desk services of a Call Center that is either ISO 9001 registered or certified. Registrations or certifications must be verified by 3rd party review.

Experience Required:

• Three years of call center/customer service experience

Administrative Support

Duties and Functions:

Perform variety of administrative duties.

• Responsible for compiling written and graphic technical materials, including system configuration, documentation, studies, reports and other presentation graphics

• Ensures compliance with standards of style and format, good usage of English and overall structure and organization of material

• Provides administrative support for the development of all deliverables specified in the contract.

Experience Required:

• three years of general administration experience

Education Required:

• Associate degree

The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following: 1.) reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system; 2.) analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

TIME & MATERIAL

Senior II Electronics Technician (23183 - Electronics Technician Maintenance III)

Performs corrective maintenance on the following electronic security systems: Visitor Screening System (VSS), magnetic switches, intrusion detection, access control systems, intercom systems, security gates, guard tour systems and X-ray machines. Acts as Subject Matter Expert (SME) providing technical knowledge and leadership to Senior and Junior Technicians. Provides oversight and assists in the management of work orders. Acts as the first layer of support for elevated technical issues and ensures Response Time Requirements (RTR) are met.

Special skills:

• Possess functional understanding of the following:

o low voltage systems and relays o basic network troubleshooting o electronic security technology and system design

• Use diagnostic equipment/software and established troubleshooting techniques to isolate equipment failures and resolve performance issues

• Read and interpret blueprints, schematics, manuals, wiring diagrams, and other specifications

• Installation, repair, and replacement of lock mechanisms and door hardware, to include hinges, closers, and strikers

• Experience in installing and configuring networking equipment

• Troubleshooting o Diagnose and correct copper and optical fiber problems Copper cable Category 5/5E/6 certification using handheld testers Optical fiber single-mode/multimode using light source/power meter and OTDR o Commonly installed AV and security systems

• Safety o Demonstrate common safety practices IAW, Unicom Government safety manual, and OSHA regulations

Experience and Education Requirement:

• Minimum 12+ years of relevant experience in the electronics field, with commercial Access Control, and VSS

• Technical background in Video Security Systems, Access control Platforms, Intrusion Systems, and

Low Voltage Electronics (5V-56V)

• High School Diploma

Acceptable Experience and Education Requirement Substitutions:

• Career Studies Certificate (CSC) in Engineering Technology Technician, plus 11 years of relevant experience, or

• Associate of Applied Science (AAS) Degree in Engineering Technology, plus 10 years of relevant experience

• OSHA-10 certification

• Aerial and Scissor Lift certification

• Fall Protection certification

• Ladder Safety certification

• Lenel Certified Professional

• GENETEC Security Center Omnicast advanced configuration and troubleshooting technical certification

Senior I Electronics Technician (23182 - Electronics Technician Maintenance II)

Performs corrective maintenance on the following electronic security systems: Visitor Screening System (VSS), magnetic switches, intrusion detection, access control systems, intercom systems, security gates, guard tour systems and X-ray machines.

Special skills:

• Possess functional understanding of the following:

o low voltage systems and relays o basic network troubleshooting o electronic security technology and system design

• Use diagnostic equipment/software and established troubleshooting techniques to isolate equipment failures and resolve performance issues

• Read and interpret blueprints, schematics, manuals, wiring diagrams, and other specifications

• Installation, repair, and replacement of lock mechanisms and door hardware, to include hinges, closers, and strikers

• Experience in installing and configuring networking equipment

• Troubleshooting o Diagnose and correct copper and optical fiber problems Copper cable Category 5/5E/6 certification using handheld testers Optical fiber single-mode/multimode using light source/power meter and OTDR o Commonly installed AV and security systems

• Safety o Demonstrate common safety practices IAW, Unicom Government safety manual, and OSHA regulations

Experience and Education Requirement:

• Minimum 8+ years of relevant experience in the electronics field, with commercial Access Control, and VSS

• Technical background in Video Security Systems, Access control Platforms, Intrusion Systems, and

• Career Studies Certificate (CSC) in Engineering Technology Technician, plus 7 years of relevant experience, or

• Associate of Applied Science (AAS) Degree in Engineering Technology, plus 6 years of relevant

• Aerial and Scissor Lift certification

• Fall Protection certification

• Ladder Safety certification

• Lenel Certified Professional

• GENETEC Security Center Omnicast advanced configuration and troubleshooting technical certification

Junior Electronics Technician (23181 - Electronics Technician Maintenance I)

Performs corrective maintenance on the following electronic security systems: Visitor Screening System (VSS), magnetic switches, intrusion detection, access control systems, intercom systems, security gates, guard tour systems and X-ray machines.

Special skills:

• Possess functional understanding of the following:

o low voltage systems and relays o basic network troubleshooting o electronic security technology and system design

• Use diagnostic equipment/software and established troubleshooting techniques to isolate equipment failures and resolve performance issues

• Read and interpret blueprints, schematics, manuals, wiring diagrams, and other specifications

• Installation, repair, and replacement of lock mechanisms and door hardware, to include hinges, closers, and strikers

• Experience in installing and configuring networking equipment

• Troubleshooting o Diagnose and correct copper and optical fiber problems Copper cable Category 5/5E/6 certification using handheld testers Optical fiber single-mode/multimode using light source/power meter and OTDR o Commonly installed AV and security systems

• Safety o Demonstrate common safety practices IAW, Unicom Government safety manual, and OSHA regulations

Experience and Education Requirement:

• Minimum 5+ years of relevant experience in the electronics field, with commercial Access Control, and VSS

• Technical background in Video Security Systems, Access control Platforms, Intrusion Systems, and

• Career Studies Certificate (CSC) in Engineering Technology Technician, plus 4 years of relevant experience, or

• Associate of Applied Science (AAS) Degree in Engineering Technology, plus 3 years of relevant

• Aerial and Scissor Lift certification

• Fall Protection certification

• Ladder Safety certification

• Lenel Certified Associate

• GENETEC Security Center Omnicast certification

Other Security Professional Certifications

Physical Security Certification (PSC) certification Security Professional Education Development (SPED) certification Physical Security Professional (PSP) certification Physical Security Specialist Program (PSSP) certification Certified Security Specialist (CSS) certification

SCA Directory of Operations

30086 ENGINEERING TECHNICIAN VI

This technician independently plans and accomplishes complete projects or studies of broad scope and complexity, or serves as an expert in a narrow aspect of a particular field of engineering, e.g., environmental factors affecting electronic engineering. Complexity of assignments typically requires considerable creativity and judgment to devise approaches to accomplish work, resolve design and operational problems, and make decisions in situations where standard engineering methods, procedures, and techniques may not be applicable. Supervisor or professional engineer provides advice on unusual or controversial problems or policy matters. Completed work is reviewed for compliance with overall project objectives. This worker may supervise or train and be assisted by lower level technicians, and performs, one or a combination of the following:

a. Prepares designs and specifications for various complex equipment or systems (e.g., a heating system in an office building, or new electronic components such as solid-state devices for instrumentation equipment).

b. Plans approach to solve design problems; conceives and recommends new design techniques; resolves design problems with contract personnel, and assures compatibility of design with other parts of the system.

c. Designs and coordinates test set-ups and experiments to prove or disprove the feasibility of preliminary design;

uses untried and untested measurement techniques; and improves the performance of the equipment. May advise equipment users on redesign to solve unique operational deficiencies.

d. Plans approach and conducts various experiments to develop equipment or systems characterized by (a) difficult performance requirements because of conflicting attributes such as versatility, size, and ease of operation; or (b) unusual combination of techniques or components. Arranges for fabrication of pilot models and determines test procedures and design of special test equipment.

21410 WAREHOUSE SPECIALIST

(Warehouse Worker) As directed, the Warehouse Specialist performs a variety of warehousing duties that require an understanding of the establishment's storage plan. Work involves most of the following: verifying materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages, routing materials to prescribed storage locations; storing, stacking, or palletizing materials in accordance with prescribed storage methods, rearranging and taking inventory of stored materials, examining stored materials and reporting deterioration and damage, removing material from storage and preparing it for shipment. This worker may operate hand or power trucks in performing warehousing duties. Note: Exclude workers whose primary duties involve shipping and receiving work (see Shipping/Receiving Clerk), order filling (see Order Filler), or operating forklifts (see Forklift Operator).

01013 ACCOUNTING CLERK III

The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include one or both of the following: 1.) reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system; 2.) analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor, or are controlled by mechanisms built into the accounting processes.

01020 ADMINISTRATIVE ASSISTANT

In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

23181 ELECTRONICS TECHNICIAN MAINTENANCE I

The Electronics Technician Maintenance I applies basic technical knowledge to perform simple or routine tasks following detailed instructions, performs such tasks as replacing components, wiring circuits, repairing simple electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, semiconductor testers, curve tracers, and oscilloscopes. This person works under close supervision receiving technical guidance from supervisor or higher-level technician. Work is checked frequently for accuracy.

23182 ELECTRONICS TECHNICIAN MAINTENANCE II

The Electronics Technician Maintenance II applies basic and some advanced technical knowledge to solve routine problems by interpreting manufacturers' manuals or similar documents. Work requires familiarity with the interrelationships of circuits and judgment in planning work sequence, in selecting tools, testing instruments, and is reviewed for compliance with accepted practices. This technician works under immediate supervision and achieves technical guidance, as required, from supervisor or higher-level technician.

23183 ELECTRONICS TECHNICIAN MAINTENANCE III

The Electronics Technician Maintenance III applies advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers' manuals or similar documents. Examples of such problems include determining the location and density of circuitry, evaluating electromagnetic radiation, isolating malfunctions, and incorporating engineering; changes. Work typically requires an understanding of the interrelationships of circuits, exercising independent judgment in performing such tasks as making circuit analyses, calculating wave forms, and tracing relationships in signal flow, using complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Work may be reviewed by supervisor for general compliance with accepted practices. This position may provide technical guidance to lower level technicians.

14170 SYSTEM SUPPORT SPECIALIST

This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Such assistance and resolution is provided for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.

30063 DRAFTER/CAD OPERATOR III

This operator prepares complete sets of complex drawings or computer models that include multiple views, detail drawings, and assembly drawings. Drawings or models include complex design features that require considerable drafting skill to visualize and portray. Assignments regularly require the use of mathematical formulas to draw land contours or to compute weights, center of gravity, load capacities, dimensions, quantities of material, etc. The Draft/CAD Operator works from sketches, computer models, and verbal information supplied by an engineer, architect, or designer to determine the most appropriate views, detail drawings, and supplementary information needed to complete assignments. This operator selects required information from computer programs, and internet sites, precedents, manufacturers' catalogs, and technical guides. This operator independently resolves most of the problems encountered. Supervisor or design originator may suggest methods of approach or provide advice on unusually difficult problems. Typical assignments include:

a. Prepares complete sets of drawings of test equipment to be manufactured from layouts, models, or sketches.

Several cross-sectional and subassembly drawings are required. From information supplied by the design originator and from technical handbooks and manuals, this operator describes dimensions, tolerances, fits, fabrication techniques, and standard parts to use in manufacturing the equipment.

b. From electronic schematics, information as to maximum size, and manuals giving dimensions of standard parts, determines the arrangement and prepares drawing of printed circuit boards.

c. From precedents, drafting standards, and established practices, prepares final construction drawings for floodgates, navigation locks, dams, bridges, culverts, levees, channel excavations, dikes and berms, prepares boring profiles, typical cross-sections, and land profiles; and delineates related topographical details as required.

d. Prepares final drawings for street paving and widening or for water and sewer lines having complex trunk lines;

reduces field notes and calculates true grades. From engineering designs, lays out plan, profile and detail appur-tenances required; and notifies supervisor of conflicting details in design.

Excludes drafter performing work of similar difficulty to that described at this level but who provides support for a variety of organizations that have widely differing functions or requirements.