Attachment J-3 Customer Satisfaction Survey.pdf
PDF 206 KB Posted
- Attached to
- Rochester Tower Snow Removal Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00363
About this file
This document is a Customer Satisfaction Survey for a federal contract opportunity at the Federal Aviation Administration (FAA). The survey is related to Solicitation # 697DCK-24-R-00363 for snow removal and deicing services at the Rochester (ROC) Air Traffic Control Tower in Rochester, New York. The survey must be submitted via email by June 7, 2024 at 9:30 AM Eastern to the specified FAA email addresses. The survey requires the company providing the ratings to submit the survey directly to the FAA, and any surveys received directly from the bidding company will not be accepted. The survey asks the customer to rate the contractor on timeliness of services, responsiveness, problem-solving capabilities, and overall service performance. This is a firm-fixed price procurement set-aside for a Total Small Business under NAICS code 561790.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-24-R-00363.pdf | ||
| Attachment 1 FY2024 SOW for Rochester TOWB Snow Removal Services Rev 04_04_2024.pdf | ||
| Attachment 2-WD 2015-4161 Dated 12-26-2023.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00363
Please submit this Survey via email by June 7, 2024 at 9:30AM Eastern to these email addresses:
patricia.f-ctr.priam@faa.gov and Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00363
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by June 7, 2024 at 9:30AM Eastern to these email addresses:
patricia.f-ctr.priam@faa.gov and Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
Melinda Davis Highlight
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