Attachment J-3 Customer Satisfaction Survey.pdf
PDF 349 KB Posted
- Solicitation number
- 697DCK-23-R-00606
About this file
This document contains a customer satisfaction survey template for a federal contract solicitation. The survey is for janitorial and waste removal services at three FAA facilities in West Virginia under solicitation number 697DCK-23-R-00606. Prior contractors are asked to submit the survey to the FAA contracting officer by October 11, 2023 to provide feedback on their performance on a past contract. The survey includes questions rating timeliness, responsiveness, problem-solving and overall satisfaction on a scale of excellent to unacceptable. It requires the names of the prior contractor, the customer completing the survey, the related contract number, and services provided. Only the prior contractor may submit the completed surveys to the FAA.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00606
Please submit this Survey via email by October 11, 2023 at 1:00PM Eastern to the Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Melinda Davis Highlight
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00606
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by October 11, 2023 at 1:00PM Eastern to the Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
Melinda Davis Highlight
File details come from the government source that posted it. Updated .