Attachment J-3 Customer Satisfaction Survey.pdf
PDF 253 KB Posted
- Solicitation number
- 697DCK-23-R-00299
About this file
This document contains a customer satisfaction survey and details of a related federal contract opportunity for janitorial services. The Federal Aviation Administration is soliciting proposals for janitorial services at multiple facilities within the Cleveland District on a firm fixed price basis. The contract is set aside as a total small business opportunity with a one year base period and four one-year options. Site visits are scheduled for April 25th-26th 2023 for interested vendors to tour the facilities. All questions must be submitted by May 3rd 2023. The customer satisfaction survey contained is to be completed by previous customers of vendors submitting proposals and returned directly to the contracting officer, with ratings in various performance categories.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-23-R-00299 Amendment 0001.pdf | ||
| Attachment J-6 WD 2015-4839.pdf | ||
| Attachment J-7 WD 2015-4841.pdf | ||
| Attachment J-2 SOW_Janitorial_MFD_FNT_YIP_20230313.pdf | ||
| Attachment J-5 WD 2015-4735.pdf | ||
| Attachment J-4 Contractor Staffing.pdf | ||
| Attachment J-1 Quote Sheet.xlsx | XLSX spreadsheet | |
| 697DCK-23-R-00299.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00299
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00299
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
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