Attachment IX - QASP.pdf

Quality Assurance Surveillance Plan (QASP) Print Services

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance; which provides for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the Contracting Officer or his duly authorized representative.

3. SCOPE

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The Quality Assurance Surveillance Plan (QASP) is put in place to provide Government oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Procuring Contract Officer (PCO) - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the PCO to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the PCO. COR limitations are contained in the written letter of appointment.

Technical Representative – The Technical Representative (TR) is responsible for the technical aspects of the contract deliverables.

5. RESPONSIBILITIES

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet quality standards set forth by the contract. The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

Procuring Contract Officer (PCO) – The PCO ensures performance of all necessary actions for effective contracting compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the PCO that assures the contractor receives impartial, fair and equitable treatment under the contract. The PCO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: Samantha Miller Organization/Agency: NAVSUP FLC Norfolk Phone: 757-443-1959 Email: Samantha.a.miller77.civ@us.navy.mil

Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the project and assures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

Assigned COR: Frank Calderon Organization/Agency: U. S. Fleet Forces Command (USFF) Phone: 757-836-6216 Email: frank.f.calderon@navy.mil

Technical Representative – The Technical Representative (TR) is responsible for the technical aspects of the contract deliverables.

Assigned TR: Tonya McDowell Organization/Agency: U. S. Fleet Forces Command (USFF) (N61) Phone: 757-836-3551 Email: latonya.s.mcdowell.civ@us.navy.mil

6. PRIMARY METHODS OF SURVEILLANCE:

During the contract execution the COR and the Contractor Task Representative will use the following methods of surveillance;

100 Percent Inspection Periodic Inspection Direct Observation Random Inspection Progress Reports or Status Meetings

7. IDENTIFIED QA SURVEILLANCE ITEMS

Work requirements are defined in the PWS. Below are the main tasks that are subject to surveillance and quality audits. The details described on each applicable section will be the basis for evaluation.

PWS Sections 2.0, 6.0, 7.0, 13.0, 14.0, and 15.0 including all items in sub-sections.

8. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a Quality Assurance file that will include all applicable documentation and correspondence as a result of ODC Expenditure Monitoring. All such records will be retained for the life of this contract.

9. ANALYSIS OF CONTRACTOR PERFORMANCE

The analysis of contractor performance shall be conducted at the end of each month and serves to provide a summary of the contractor’s performance to the PCO and the contractor. Overall performance is important in determining whether to increase, decrease or maintain the current level of surveillance and/or whether to initiate corrective action to bring the Contractor’s work up to the standards of the specification.

1. Performance Standards:

Exceptional. Performance significantly exceeds contract requirements to the Government’s benefit.

Satisfactory. Performance meets contractual requirements.

Unsatisfactory. Performance does not meet contractual requirements.

2. Acceptable Quality Level (AQL):

At a minimum the Contractor shall meet a Satisfactory Performance Standard.

Performance Standards and Surveillance Matrix

Performance Objectives

Performance Standard

Frequency Acceptable Quality Level

Surveillance Method(s)

Contract Deliverables

Contract deliverables furnished as prescribed in the Deliverable Matrix and Section 5 of this document.

Refer to Deliverable Matrix

Satisfactory Level Assessment by the COR

Overall contractor performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report on Contractor Performance

Annual All performance elements rated Satisfactory (or higher)

Assessment by the COR

Deliverable Matrix

Report Description

PWS

Section Due Date

Number of copies

Delivery Medium

Format

Administrative Deliverables

Monthly Progress and Status Report

Provide detailed report on equipment status with remarks if the equipment is not operational.

13.0

Submitted to the COR and CTR every

Month. Daily for critical equipment.

Electronic/

SharePoint Site

MS

Word

Training Status

Provide report concerning training to staff personnel concerning equipment operation and process for trouble calls

14.0

Submitted to the COR and CTR one week after training session.

Electronic/

SharePoint Site

MS

Word

Equipment Delivery and/or

Relocation Status

Provide report regarding delivery and/or relocation of equipment including operational status

7.0

Submitted to the COR and CTR one week after delivery/relocation

Electronic/

SharePoint Site

MS

Word

Technical Deliverables Printer

Usability Target uptime of critical

13.0 Submitted to the

functional area TA

Electronic/ SharePoint Site

MS Word devices is 97%.

All other devices target uptime is 95%.

and COR no later than the 1 business day after the event.

Evaluation Method:

The Contracting Officer’s Representative (COR) will document the time of verbal or written notification to the contractor. The COR will document the official time and date of notification on the Performance Log. The COR will review and annotate on the Performance Log customer feedback, resolved/un-resolved issues, ongoing issues, communication correspondence. The COR and contractor shall discuss Performance Log entries during a monthly meeting. Both COR and contractor will have full visibility on the contents of the Performance or Corrective Action Log.

The Performance Report template below will be used for documenting evaluation reports.

Incentives (Positive and/or Negative):

The COR will make an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract may result in termination of the contract and may also result in the loss of future Government contracts.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

Each deficiency shall be documented using the Contract Discrepancy Report (CDR) template below.

Combatting Trafficking in Persons Contractor shall ensure 100 percent compliance with FAR 52.222-50 – Combatting Trafficking in Persons.

Remedies shall be as available to the government, to include those in FAR 52.222-50. Surveillance of this shall be by the COR.