Attachment II- Performance Work Statement.pdf

DHA PWS Template V13

November 16, 2021

PERFORMANCE WORK STATEMENT

November 16, 2021

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide Laundry and Linen Services- Naval Health Clinic Charleston (NHCC).

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Laundry and Linen Services at Naval Health Clinic Charleston as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background: Naval Health Clinic Charleston (NHCC) owns their medical linens. The contractor cleans customer owned linens which are billed by piece cleaned. This type of service has been the best choice since the facility is small. All linens must be hygienically cleaned. Historical data was used to determine types of linen and quantities for laundering. The quantities are estimated and laundered linen needs may vary.

1.4 Objectives: The contractor shall pickup soiled linen and deliver clean linen once a week on Thursdays at Naval Health Clinic Charleston. The contractor will provide a tracking system for laundry and linen services at Naval Health Clinic Charleston, please refer to section 5.2 Linen Tracking. The contractor shall be responsible for loading, unloading, and handling linen. The contractor shall provide linen transport type vehicles to perform the requirements of this contract. The contractor shall furnish a laundry facility to perform their services. The contractor shall participate in linen inventories conducted by the government at least annually. All work performed to include cleaning contaminated linen must be in accordance with Federal, State, and local guidelines, Centers for Disease Control and Prevention (CDC), National Associations of Institutional Linen Management (NAILM), Department of Health Regulations, Occupational Safety and Health Administration (OSHA), and The Joint Commission standards.

1.5 Scope: Services include pickup, delivery, and laundering of Naval Health Clinic Charleston linen items by the contractor. All laundered items shall conform to the general accepted industry standards of quality of cleanliness, finish, and appearance. The contractor shall ensure all Naval Health Clinic Charleston items are handled, transported, laundered, and/or stored separately and do not come in contact with any other customers/organizations laundry/linens. The contractor shall ensure all operations comply with state or local Department of Health Regulations.

1.6 Period of Performance (PoP): The Period of Performance shall be for one (1) year base period with four (4) 12-month option periods and one (1) six-month extension.

Base Year: 1/1/2026 – 12/31/2026 Option Year 1: 1/1/2027 – 12/31/2027 Option Year 2: 1/1/2028 – 12/31/2028 Option Year 3: 1/1/2029 – 12/31/2029 Option Year 4: 1/1/2030 – 12/31/2030 Extension: 1/1/2030 – 6/30/2031

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed at the off-site contractor facility and at Naval Health Clinic Charleston, 110 NNPTC Circle, Goose Creek, SC 29445, Buildings 2418 and 2417.

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1.7.2 Recognized Federal holidays: The contractor is not required to perform services on Federal holidays. Pick up or drop off shall not be required during federal holidays or executive order prompting a closure. A pickup may be scheduled prior to or after the holiday if needed and agreed upon by both parties.

1.7.3 Hours of operation: The contractor is responsible for conducting business Monday thru Friday from 8:00 a.m.

to 3:00 p.m., Monday thru Friday except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, Executive Order, or similar Government directed facility closings.

The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.7.4 Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor’s facility unsafe, the Contractor shall determine a feasible alternative method of providing services and make recommendations to the CO immediately. The Government reserves the right to obtain services from other sources in the absence of such action.

1.8 Contractor Travel: N/A

1.9 Other Direct Cost (ODC): N/A

1.10 Quality

1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. The comprehensive written Quality Control Plan (QCP) shall be submitted with the contractor’s proposal and within 5 working days when changes are made thereafter. After acceptance of the QCP, the contractor shall receive the CO’s acceptance in writing of any proposed change to the QC system. See Part 7, Technical Exhibit 1 - CDRL A001.

1.10.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11 Contractor personnel

1.11.1 Common Access Card (CAC) requirements: Not required for this contract.

1.11.2 Contractor training. The contractor shall complete all requirements, training, and forms as prescribed in the following requirements: Provide sufficient and adequately trained personnel to perform the services required in the PWS. The contractor shall adhere to establish training criteria and shall be able to demonstrate a documented employee’s initial and refresher training program that includes standard precautions, basic bacteriological concepts, infection control, safety, fire protection, personal protective equipment, and laundry operating procedures and policies.

1.11.3 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property at Naval Health Clinic Charleston. The government will not provide any property or service apart from the items to be laundered.

1.11.4 Key Control: RESERVED.

1.11.5 Lock combinations: RESERVED.

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1.11.6 The contractor is required to adhere to standard techniques for personnel who become injured or ill on the job at no cost to the Government. Contractor personnel who acquire a communicable illness must not perform services and must be free of illness before returning to work.

1.11.7 The contractor is responsible for any physical examinations and routine/emergency medical care of personnel to include any required immunizations.

1.11.8 The contractor is responsible for providing employees with required personal protective equipment.

1.11.9 The contractor is liable for any enforcement actions, fines, and/or penalties resulting from their failure to comply with applicable environmental and regulatory requirements.

1.11.10 The contractor is responsible for service continuation in the event of contractor’s equipment, facility, or vehicle failure.

1.12 Key personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 3:00 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons and shall respond to Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR) within two (2) hours of notification. Qualifications for all key personnel are listed below: None.

1.12.1 The Contractor shall designate in writing, a Contract Manager, who shall be authorized to act for the Contractor and be responsible for the performance of all work specified in this contract. The Contract Manager shall have full authority to contractually commit the Contractor on matters pertaining to the day-to-day administration of the contract. The Contractor shall designate a person with authority to act for the Contract Manager and the Contractor, during any absence of the Contract Manager. At least one of the foregoing managers shall be available between [8:00 a.m. to 3:00 p.m.], Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons and shall respond to Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR) within two (2) hours of notification.

1.12.2 Designation of the Contract Manager and alternate shall be in writing and provided to the Contracting Officer (CO) and COR/ACOR within five (5) days of notice of award. Designation letters shall include names of designees and phone numbers for duty hours and after duty hours.

1.12.3 The POC and alternate shall be able to read, write, speak, and understand English well enough to satisfy all contract performance requirements.

1.12.4 The Contract Manager and alternate shall have full authority to act on behalf of the Contractor on all contract matters relating to the daily operation of this contract.

1.12.5 Contractor personnel shall present a neat appearance and must be recognizable as an employee of the Contractor. The Contractor shall wear distinctive clothing bearing the name of the company, or by wearing an appropriate badge which contain the company name.

1.13 Data rights: RESERVED

1.14 Reporting

1.14.1 Contractor Manpower Reporting (CMR): RESERVED.

1.14.2 Non-Disclosure Agreement (NDA):

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All contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.15 Contractor Identification

1.15.1 Contractor personnel performing services in a contractor capacity in a government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. Contractor personnel performing services in a contractor capacity in a government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

1.15.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order. Contractor personnel shall make their contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.15.4 Contract personnel shall present a neat and clean appearance and shall always conduct themselves professionally while supporting Naval Health Clinic Charleston. Loud volumes and use of profanity are strictly prohibited. Additionally, the use of tobacco, smokeless tobacco, or electronic vaping products are prohibited on the Naval Health Clinic Charleston grounds.

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1.16 Contractor Access to Health Affairs (HA)/DHA Network(s): RESERVED.

1.17 Security

1.17.1 DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019 and Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 201.9

1.17.1.1 Contractor shall coordinate with the COR to gain access to the installation and facilities at Naval Health Clinic Charleston no later than 30 days prior to contract start. The Contractor shall provide all information requested in order to ensure the Government can complete the necessary reviews and validations to meet installation access requirements. Once approved, applicable passes/badges will be issued. Before expiration, the contractor shall coordinate with the COR to complete the process to renew installation access. All vehicles utilized for this contract shall be properly state registered and licensed prior to being operated on Government property. The Contractor shall ensure that all operators of Contractor owned vehicles possess evidence of insurance and a valid state permit to operate the vehicles under their control. If a commercial vehicle will be used on the installation, an inspection will be required.

1.17.1.2 All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of Naval Health Clinic Charleston and the installation.

1.17.1.3 The contractor shall not employ persons for work on this contract, if such employees are identified to the contractor by the contracting officer, as potential threat to health, safety, security, general well-being, or operational mission of the installation and its population.

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PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D-Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R-Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.1.7 The Joint Commission: Joint Commission standards are the basis of an objective evaluation process that can help health care organizations measure, assess, and improve performance. The standards focus on important patient, individual, or resident care and organization functions that are essential to providing safe, high quality care.

2.2 Acronyms:

AIS Automated Information System APL Approved Products List APL AQL Acceptable Quality Level ARRT Acquisition Requirements Roadmap Tool ATO Authority to Operate B2B Business-2-Business CAC Common Access Card CAP Cloud Access Point CCEVS Common Criteria Cybersecurity Evaluation and Validation Scheme CDC Centers for Disease Control and Prevention CDI Covered Defense Information CE Computer Environment CDRL Contract Data Requirement List CIO Chief Information Officer CJCSM Chairman of the Joint Chiefs of Staff Manual CMMC Cybersecurity Maturity Model Certification CMR Contractor Manpower Reporting CNSSI Committee on National Security Systems Instruction CO Contracting Officer(s) CONUS Continental United States (excludes Alaska and Hawaii)

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COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CSP Cloud Service Provider CSSP Cyber Security Service Provider CUI Controlled Unclassified Information DAD-A Deputy Assistant Director for Acquisition DC3 DoD Cyber Crime Center DD Form 254 Department of Defense Contract Security Requirement List (if applicable) DB Design-Build DBB Design-Bid-Build DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information System Agency DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DSAs Data Sharing Agreements DSAA Data Sharing Agreement Application DMZ Demilitarized Zone DoDM Department of Defense Manual DPCLO DHA Privacy and Civil Liberties Office DUA Data Use Agreement eMSM Enhanced Multi-Service Markets EULA End User License Agreement EVM Earned Value Management FAR Federal Acquisition Regulation FCI Federal contract information FE Facilities Enterprise FedRAMP Federal Risk Authorization and Management Program FISMA Federal Information Security Modernization Act FRCS Facility Related Control Systems FSO Facilities Security Officer HA Health Affairs HIPAA Health Insurance Portability and Accountability Act HCA Head of the Contracting Activity HIT Health Information Technology IGCE Independent Government Cost Estimate IA Information Assurance IO Initial Outfitting I/O In/Out Processing Portal IPv Internet Protocol Version IS Information System ISP Internet Service Provider IT Information Technology ISCM Information Security Continuous Monitoring IV&V Independent Verification & Validation MedCOI Medical Community of Interest MHS Military Health System

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MIL-STD Military Standard MTFs Military Treatment Facilities NAILM National Association of Institutional Linen Management NCR National Capitol Region NHCC Naval Health Clinic Charleston NDA Non-Disclosure Agreement NIAP National Information Assurance Partnership NIST National Institute of Standards and Technology OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPM Office of Personal Management OSD Office of the Secretary of Defense OSHA Occupational Safety and Health Administration P-ATO Personal Authorization to Operate P&R Personnel and Readiness PGI Procedures, Guidance and Information PDT Project Delivery Team PHI Protected Health Information PII Personally Identifiable Information PIT Platform Information Technology PK Public Key PKI Public Key Infrastructure POA&M Plan of Action and Milestones POC Point of Contact PMO Program Management Office PoP Period of Performance PP Personal Property PPSM Ports, Protocols, and Services Management PRS Performance Requirements Summary PSP Personnel Security Program PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RFP Request for Proposal RFQ Request for Quotation RMF Risk Management Framework SP Special Publication SPRS Supplier Performance Risk System SRM Sustainment, Restoration and Modernization SRG Security Requirements Guides STIG Security Technical Implementation Guides TOS Terms of Service US United States UFC Unified Facilities Criteria VPN Virtual Private Network

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XML Extensible Markup Language

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc.: DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” and Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”.

DHA Administrative Instructions (AI), etc. DHA-PM 6430-02 Medical Logistics (MEDLOG) Linen Services Management, DHA-PM 6025.13 Volume 2 Clinical Quality Management in the Military Health System, Volume 1:

General Clinical Quality Management, CDC and APIC Guidance on Linen and Infection Prevention.

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PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☒ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below: N/A

3.2 Facilities: The Government:

☒ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below: N/A

3.3 Utilities: The Government:

☒ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below: N/A

3.4 Equipment: The Government:

☒ Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below: N/A

3.4.1 Procurement Integrated Enterprise (PIEE), GFP Module Application: Not applicable.

3.5 Materials: The Government:

☒ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below: Not applicable.

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PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☐ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Contractor Furnished Services required in support of this contract/task orders. These Services are described below:

The Contractor shall provide at no added expense to the Government, any and all property or services necessary for the performance of this contract which is not specifically identified in this contract as furnished by the Government.

Such property or services shall include, but is in no way limited to facilities, vehicles, linen carts, tools, materials, and equipment (such as soaps, detergents, bleaches, starches, sizing, spotting agents, hangers, marking tapes, pad covers, and packaging materials).

4.2 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

4.3 Secret Facility Clearance: Not applicable

4.4 Materials: The contractor shall furnish all materials required to perform work listed under Section 5 of this

PWS.

4.5 Equipment: The contractor shall furnish all equipment required to perform work listed under Section 5 of this

PWS.

4.6 Facilities: The contractor shall furnish all facilities required to perform work listed under Section 5 of this

PWS.

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PART 5

5.0 SPECIFIC TASKS

5.1 Pickup, Delivery, and Handling Requirements:

5.1.1 Pickup and delivery dates and time: The contractor shall coordinate with the COR no later than 30 days prior to contract start to establish pickup and delivery dates and times for NHCC.

5.1.2 Pickup and delivery instructions: The contractor shall pickup soiled linen and deliver clean linen once a week on Thursdays between 1000 and 1100 at NHCC. The contractor shall process and return all linen to NHCC no later than the next scheduled pickup and delivery date and time ensuring the same linen/quantities picked up is the same linen/quantities delivered.

Contact Information for Pickup/Delivery:

Technical Liaison: Main POC for Linen Pickup and Dropoff

Receiving Manager Phone #

COR:

Phone#

ACOR:

Phone#

5.1.2.1 The contractor shall be responsible for picking up and delivering to 110 NNPTC Circle, Goose Creek, SC 29445 building 2418 warehouse loading dock located at the rear of building 2418 and to building 2417. southwest door hallway adjacent to the mechanical courtyard located at the rear of building 2417.

5.1.2.2 For building 2418, the contractor shall ring the bell located at the warehouse loading dock door to notify the Government representative the contractor is present for pickup and delivery.

5.1.2.3 For building 2417, the contractor shall call 843-794-7944 and/or 843-297-9208 to notify the Government representative the contractor is present for pickup and delivery. Should the contractor be unable to reach building 2417 by phone, the contractor shall go into the front entrance and notify a representative at the front desk the contractor is present for pickup and delivery.

5.1.3 Parking: The contractor shall not park in any patient parking areas or on any grassy areas.

5.1.4 Loading/Unloading and Handling: The contractor shall be responsible for loading, unloading, and handling linen.

5.1.4.1 The contractor shall ensure that soiled linen is separate and does not come into contact with clean linen while loading, unloading, handling, and during transit.

5.1.4.2 The contractor will furnish easily identifiable carts/containers at each building location necessary to hold and transport clean and soiled linen (approximately one cart/container for clean linen and one cart/container for soiled linen at each buildings). All carts/containers will have a cover that minimizes microbial contamination from surface contact or airborne deposition. If reusable laundry bags or liners are used to transport soiled linen, they must be laundered after every use. Containers used to transport clean linen will be sanitized before loading with clean linen.

The contractor shall properly handle contaminated transport containers and contaminated linen in accordance with proper infection control procedures.

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5.1.4.3 Linen items shall be delivered free of contamination and all visible dirt, debris, stains, dampness, offensive odors, mildew, and cleansing chemical residue. The contractor shall deliver in a manner that minimizes microbial contamination from surface contact or airborne deposition and ensure clean linen is properly covered or sealed to prevent contamination during transport.

5.1.4.4 All loading, unloading, and handling of lines must meet quality control measures in accordance with Federal, State, and local guidelines, Centers for Disease Control and Prevention (CDC), National Associations of Institutional Linen Management (NAILM), Department of Health Regulations, Occupational Safety and Health Administration (OSHA), and The Joint Commission standards.

5.2 Linen Tracking:

5.2.1 Linen Tracking: The contractor will provide a tracking system for laundry and linen services at NHCC. The contractor shall list the articles and weight on delivery tickets when making a pickup and delivery to each building.

Two copies for each ticket are required and use of commercially available tickets are encouraged. The contractor will provide tickets to the Government representatives at time of pickup and delivery for building 2418 and 2417.

Pickup tickets will be separate from delivery tickets.

5.2.2 The tickets must include the following minimum information:

- Contractor Name, Address, and Phone Number

- Delivery or Pickup Date and Location

- List of picked up or delivered items by Item Number, Article Description and Quantity

- List of unserviceable items by Item Number, Article Description and Quantity

- Weight of linen

5.3 Linen Laundering and Inventory:

5.3.1 Historical data was used to determine types of linen and quantities for laundering. Not all of the estimated quantities may need laundered.

5.3.2 Item Number, Item Description, Yearly Estimated Quantity and Unit of Issue, Method of Finish Code:

Item #

Item Description

ALTER-G SHORTS

BAG, BIOHAZARDOUS, LAUNDRY

BAG, LAUNDRY, HOSPITAL

BLANKET, COTTON THERMAL

GOWN, PATIENT

HAND TOWEL 16X22

JACKET WU LARGE

JACKET WU MEDIUM

JACKET, TECH

LABCOAT LARGE

LABCOAT MEDIUM

LABCOAT SMALL

LABCOAT XL

LABCOAT XXL

LABCOAT XXXL

PANTS SCRUB LARGE

PANTS SCRUB MEDIUM

PANTS SCRUB SMALL

PANTS SCRUB X-LARGE

PANTS SCRUB X-SMALL

PANTS SCRUB XXL

Yearly Est. Qty / UOI 2000 Each 1000 Each 2000 Each 300 Each 5000 Each 100 Each 500 Each 500 Each 500 Each 500 Each 500 Each 500 Each 500 Each 500 Each 500 Each 6000 Each 6000 Each 6000 Each 6000 Each 6000 Each 6000 Each

Method of Finish Code

HWAD*

WFB

WFB

WFB

WFB

WFB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

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PILLOWCASE COG

SHEETS COG

SHIRT SCRUB LARGE

SHIRT SCRUB MEDIUM

SHIRT SCRUB SMALL

SHIRT SCRUB XL

SHIRT SCRUB XXL

TABLECLOTH

TERRY HOT PACK COVES 10X12

TERRY HOT PACK CERVICAL 24X6.6

TERRY HOT PACK OVERSIZE 15X42

TOWEL, BATH

TOWEL, HAND COG

MISCELLANEOUS

5600 Each 5000 Each 6000 Each 6000 Each 6000 Each 6000 Each 6000 Each 200 Each 900 Each 1600 Each 3200 Each 3700 Each 3700 Each 100 Each

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WFB

WFB

WFB

WFB

WFB

TBD

5.3.3 Method of Finish Codes:

B Return article in plastic bag D Tumble dry F Fold OH Return article on hanger W Wash and tumble dry P Press HWAD* Hand Wash and Air/Hang Dry

* After washing, all shorts must be air-dried and cannot be placed in the dryer. Do not use chlorine bleaches, do not dry-clean, do not iron. Do not bend the ring inside article.

TBD To Be Determined

5.3.4 Packaging Instructions: Clean linen delivered to Naval Health Clinic Charleston shall be packaged in accordance with finish codes noted in paragraphs 5.3.2 and 5.3.3. Items return in a plastic bag will be in quantities of one, five, 10, 15, or 20 by item type and size. Items placed on hangers will have size easily identifiable when finished and be returned in a cart with a coat bar.

5.3.5 Flatwork Ironing: The contractor shall ensure flatwork is processed so that surfaces are smooth, without rough dried spots, or significant noticeable wrinkling in area affected, such as that achieved by machine finishing. Flatwork shall be folded to ensure a neat and uniform appearance that is not marred by excessive loose ends.

5.3.6 Workmanship and Sanitation: All work performed to include cleaning contaminated linen must be in accordance with Federal, State, and local guidelines, Centers for Disease Control and Prevention (CDC), National Associations of Institutional Linen Management (NAILM), Department of Health Regulations, Occupational Safety and Health Administration (OSHA), and The Joint Commission standards. Delivered finished linen shall conform to the accepted industry standards of quality of cleanliness, finish, and appearance. All items shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. The government reserves the right to perform or cause to have performed any test necessary, to determine the sanitary conditions of linen delivered by the contractor.

5.3.7 Missing Items: If any item is missing from a delivery, the contractor shall on the same day the shortage occurs, issue a shortage ticket to be redeemed by the government on the next regularly scheduled delivery at no additional cost to the government. All accountable items not delivered by the next scheduled delivery date will be considered lost. The contractor shall reimburse the government the replacement cost of the lost item. The cost will

November 16, 2021 be offset as a deduction to the appropriate invoice. The contractor will report all lost items to include suspected pilferage to the COR who will take immediate action to investigate the loss.

5.3.8 Damaged Items: If any item is damaged by the contractor, the item shall be repaired or replaced to preexisting conditions by the contractor at no expense to the government. The contractor will issue a damaged ticket and coordinate with the COR to determine repair or replacement of item. The cost will be offset as deduction to the appropriate invoice.

5.3.9 Extra Items Identified: If the contractor identifies extra items (i.e., medical instruments), except trash, found in the linen or in areas under the jurisdiction of the contractor, the contractor will notify the COR immediately. The contractor will provide area of origination and type of linen item was found on. The COR will take immediate action to investigate.

5.3.10 Unsatisfactory Service: Any items found to have been unsatisfactorily laundered as determined by the government shall be re-cleaned at no additional cost to the government. Such items will be identified by the COR to the contractor’s representative after the unsatisfactory condition is discovered. The contractor will issue a re-clean ticket. The item(s) shall be re-cleaned and returned to the same exchange point on the next scheduled normal delivery day. If the return period should fall on a Government holiday, the item shall be returned on the next scheduled normal delivery day following the holiday. The contractor shall ensure re-cleaned items are segregated from other linen items when returned. The contractor shall ensure items are readily identifiable upon return to the government as re-cleaned items, to include the date and load number with which they were originally returned. For example, items may be labeled with a tag stating, “re-wash”.

5.3.11 Unserviceable Government Owned Articles. After laundering, unserviceable articles shall be separated by the Contractor. These articles shall be bundled, wrapped in plastic, and marked unserviceable on the outside of the plastic wrapper and returned to the Naval Health Clinic Charleston.

5.3.12 Linen Inventory: The contractor shall participate in linen inventories conducted by the government at least annually. The COR may direct more frequent inventories based on inventory results, evaluation of stock levels, or other available data (i.e., suspected linen loses, theft, etc.).

5.4 Facility and Vehicle Requirements:

5.4.1 Laundry Facility: The contractor shall furnish a laundry facility equipped with ventilation to prevent the dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, state, and federal requirements. Clean linens must be stored at least 8 inches from the floor on solid shelving, at least 18 inches from the ceiling, and at least 2 inches from outside walls.

5.4.2 Vehicle Requirements: The contractor shall provide linen transport type vehicles to perform the requirements of this contract. Vehicles shall have the company name prominently displayed on both sides of the vehicle. Vehicles shall be maintained and cleaned to meet required OSHA and infection control procedures and standards for transporting contaminated, soiled, and clean linen. All vehicles used in the performance of this contract shall be in operable condition, meet the local, state, and federal safety requirements and be operated in accordance with base traffic regulations by a licensed driver. Vehicles found to be unsafe and unable to function as designed shall be removed from the installation and replaced at the contractor expense. Vehicle repair shall not be done on base.

Gasoline cannot be acquired at the base gas station during contractor services.

5.4.2.1 Vehicle Carrier Compartment. Vehicle carrier compartment requirements shall include linen carts. Vehicle carrier compartments shall be white Kemlite or other acceptable material for proper sanitation that must be performed on daily basis. Carts used for transporting linens must be sanitized on a daily basis. The aseptic technique required for daily sanitizing is a pressurized steam apparatus or manual cleaning with an Environmental Protection Agency (EPA) approved detergent germicidal.

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5.4.2.2. Soiled items and clean items may be transported in the same vehicle at the same time as long as they are separated by a barrier. All clean items are to be covered during transit to prevent contamination. After transporting dirty/soiled laundry, the vehicle carrier compartment is to be vacuumed and sanitized with an EPA detergent germicidal agent before loading the clean articles.

5.5 Special Qualifications/Linen Services Qualifications

5.5.1. State or Local Department of Health Requirements

5.5.1.1. Compliance with any certifications or labeling requirements arising from Federal, State, or local department of health regulations is the responsibility of the contractor.

5.5.2. Service Response Time. The Contractor shall receive, completely process, and return garments and/or articles in accordance with the service response times as specified in this contract.

5.5.3. Standards of Quality. The standards in accordance with the PWS will be used by the Government to assure quality in a finished product. Periodically, the following guides will be used by the Government to control quality in a finished product. Failure to meet this standard will result in product being returned for further cleaning. If failure becomes systemic, the Government may pursue other options available, i.e., termination for cause.

5.5.3.1. All soil, spots, and stains shall be removed, unless removal will change the color or damage the fabric.

5.5.3.2. Each item shall be (a) hygienically clean and dry and (b) free of lint, scorch marks or other damage to the fabric.

5.5.3.3. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

5.5.3.4. Articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

5.5.3.5. No trace of wash supplies (e.g., soap, bleach, et al.) shall be left on the fabrics.

5.5.3.6. Shrinkage shall be no more than what may be termed as “natural” for the fabric in accordance with best commercial practices. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric. The Contractor shall follow care instructions on labels in all articles.

5.5.3.7. Tumbled work such as laundry, towels, blankets, and microfiber products shall be completely dry and soft.

5.5.3.8. Pressing. Presswork shall be accomplished so that items meet best commercial standards.

5.5.3.9. Finished Work. The Contractor shall assemble completed work into bundles and wrap the bundles (to include hanger work) for return in accordance with paragraph 5.3.2 of this PWS.

5.6 Contaminated Linens

5.6.1. The contactor shall comply with all local health regulations and state laws pertaining to the transporting and handling of linens contaminated with contagious disease.

5.6.2 All linens will be placed in “fluid impervious bags” and handled as potentially contaminated by Naval Health Clinic Charleston personnel and shall be processed without individual handling by Contractor personnel when picked up.

5.6.3 The contractor shall have facilities available where goods contaminated with blood or other potentially infectious materials can be stored and received separately from other goods in the main plant and working area of the plant. Means shall be available and utilized to remove or completely destroy all contaminants in linens during the laundering process.

5.7 Contractor Facility Visits. The COR/ACOR at any time during the performance of this contract may visit the laundry facility to observe and review the procedures utilized by the Contractor in accordance with Attachment 7 -

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DHA Infection Control Inspection of Laundry Services Checklist. The COR/ACOR will provide a minimum of one

(1) working day advance notification and coordination, with the contractor, prior to visiting contractor’s facility. The COR/ACOR at his or her discretion may be accompanied by other government representatives. Due to required facility inspection and travel limitations, the commuting distance shall be no farther than 250 miles from NHCC 110 NNPTC Circle, Goose Creek, SC 29445.

5.8 Annual Reassessment. The Government reserves the right for variance/annual reassessment of usage needs, allowing fluctuations/changes to requirement/needs prior to exercising an Option Year and/or as needed.

5.9 Invoicing. The contract will be invoiced monthly. The contractor provides laundry and linen services specified in the PWS and cleans customer owned linens which are billed by piece cleaned.

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PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is unclassified.

6.2 The TIER 1 or TIER 2 levels and position sensitivity designation for positions under this contract is: N/A.

6.3 Personally Identifiable Information (PII)/Protected Health Information (PHI), Procurement, and Federal information requirements:

6.3.1. Data Sharing Agreements (DSAs): Contractors requiring access to PII, which includes PHI, or access to de-identified data, are subject to the DHA Privacy and Civil Liberties Office (DPCLO) (Privacy Office) Data Sharing Program. This program requires DHA to enter into DSAs with parties outside the MHS who use or create MHS data. A DHA contract may use the term Data Use Agreement (DUA) rather than DSA. DSAs assure that outside parties protect MHS data in accordance with the Privacy Act and the HIPAA Rules. To apply for a DSA, the contractor submits a Data Sharing Agreement Application (DSAA) to the DHA DPCLO. The contractor submits the DSAA even if a subcontractor will be the party accessing MHS data. After review and approval of the DSAA, the Privacy Office provides a DSA to the contractor for execution.

6.3.2. Processing Procurement Sensitive Information: All individuals shall seek guidance from the CO regarding the coordination of documents, dissemination, and transmission of procurement sensitive information. Procurement sensitive information shall not be transmitted electronically unless encryption is utilized. Depending on a particular procurement, other restrictions may apply.

6.4 Training

6.4.1 Contractor employees performing cybersecurity/cyberspace functions shall comply with the following requirements: N/A.

6.5 Cybersecurity Requirements for Non-DoD IT or Covered Contractor IS: RESERVED

6.6 Risk Management Framework (RMF) for DoD IT: RESERVED

6.7. Facility Related Control Systems: RESERVED

6.8. System Communications - RESERVED

PART 7

7.0 ATTACHMENTS/TECHNICAL EXHIBIT LISTING

7.1 The following forms are to be completed by the FSO/Security POC, or COR once the contractor is granted the proper background investigation.

7.1.1 JB CHS Form 111.

7.1.2 DHA Infection Control Inspection of Laundry Services Checklist.

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DHA IPC Inspection of Laundry Service.p

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PART 7, ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement from Part 5)

PWS Reference Acceptable Quality Level (AQL) (This is the maximum error rate.

It could possibly be “Zero deviation from standard”)

Method of Surveillance

Performance Requirements Summary

(PRS) # 1.

The contractor shall have no more than 3 damaged items and/or unsatisfactory service per quarter.

PWS 5.2 and PWS 5.3 100% Periodic Surveillance

PRS # 2

Damaged ticket and repair/replacement and/or re-cleaned items returned on the next scheduled normal delivery day.

PWS 5.2 and PWS 5.3 100%

Periodic Surveillance

PRS # 3

The contractor shall provide positive business relation, customer satisfaction, and timely and open communication by being responsive to Government concerns and promptly applying corrective action to performance issues.

PWS 1.5 98% Periodic Surveillance and Validated Customer Complaint

7.2 Other Attachments: N/A

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PART 7, ATTACHMENT 6

Item #

Item Description

ALTER-G SHORTS

BAG, BIOHAZARDOUS, LAUNDRY

BAG, LAUNDRY, HOSPITAL

BLANKET, COTTON THERMAL

GOWN, PATIENT

HAND TOWEL 16X22

JACKET WU LARGE

JACKET WU MEDIUM

JACKET, TECH

LABCOAT LARGE

LABCOAT MEDIUM

LABCOAT SMALL

LABCOAT XL

LABCOAT XXL

LABCOAT XXXL

PANTS SCRUB LARGE

PANTS SCRUB MEDIUM

PANTS SCRUB SMALL

PANTS SCRUB X-LARGE

PANTS SCRUB X-SMALL

PANTS SCRUB XXL

PILLOWCASE COG

SHEETS COG

SHIRT SCRUB LARGE

SHIRT SCRUB MEDIUM

SHIRT SCRUB SMALL

SHIRT SCRUB XL

SHIRT SCRUB XXL

TABLECLOTH

TERRY HOT PACK COVES 10X12

TERRY HOT PACK CERVICAL 24X6.6

TERRY HOT PACK OVERSIZE 15X42

TOWEL, BATH

TOWEL, HAND COG

MISCELLANEOUS

Yearly Est. Qty / UOI 2000 Each 1000 Each 2000 Each 300 Each 5000 Each 100 Each 500 Each 500 Each 500 Each 500 Each 500 Each 500 Each 500 Each 500 Each 500 Each 6000 Each 6000 Each 6000 Each 6000 Each 6000 Each 6000 Each 5600 Each 5000 Each 6000 Each 6000 Each 6000 Each 6000 Each 6000 Each 200 Each 900 Each 1600 Each 3200 Each 3700 Each 3700 Each 100 Each

Method of Finish Code

HWAD*

WFB

WFB

WFB

WFB

WFB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPOHB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WPFB

WFB

WFB

WFB

WFB

WFB

TBD

ESTIMATED WORKLOAD DATA

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PART 7, TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

Deliverable Frequency Medium/Format Submit To Applicable to:

CDRL A001 – Quality Control Plan

Within 30 days of task order award

Contractors discretion CDRL A001 to CO All, See PWS 1.10.1

CDRL A002 -

Contingency Plan

Within 60 days of task order award

Contractors discretion CDRL A002 to COR PWS 1.11.10

CDRL A003 –

Linen Inventory

The contractor shall provide corrective plan for any deficiencies identified during inventory within 10 business days.

Annually.

May request more frequently if inventory results, evaluation of stock levels, suspected theft, etc. are not compliant.

Email one copy in word, pdf, or excel.

CDRL A003 to COR PWS 5.2, 5.3, and 5.3.11