Attachment_I_-_Smartnet_CISCO_Equipment_Maintenance_and_Support-_Scope_Of_Work__SOW_.xlsx

This Scope of Work document outlines the Cisco Systems equipment maintenance and support agreement for renewal by the Maryland Insurance Administration (MIA). The contract covers SmartNet maintenance and support services for a comprehensive array of Cisco networking, security, and collaboration equipment including Nexus switches, Catalyst switches, ASA firewalls, ISR routers, Firepower appliances, and IP phones. The agreement encompasses 47 line items representing individual pieces of equipment or software licenses, with quantities of one unit per line item. All services are scheduled to commence on July 1, 2026, with a co-termed end date of June 30, 2027, establishing a one-year initial term. The equipment to be supported is located at the Maryland Insurance Administration's facility at 200 Saint Paul Street, Baltimore, Maryland 21202.

Pricing for the maintenance services ranges from $5 to $2,282 annually per line item, with total annual costs spanning from $20 to $1,925 per individual service contract. The services are billed annually and include standard SmartNet 8x5 next business day support for hardware equipment and standard software maintenance for software licenses. Equipment last dates of support extend from 2026 through 2030, providing a long-term support roadmap. The contract includes automatic renewal options and is funded through the State of Maryland's revenue source. All equipment and licenses are managed through Cisco's smart account system, with pricing reflecting list prices and prorated costs based on service commencement and termination dates.