Attachment I-Item List.pdf
PDF 437 KB Posted
- Attached to
- Winward Software Federal contract opportunity
- Solicitation number
- N0018925Q0453
About this file
This document is an Item List detailing the Windward Intelligence System (WWIS) software license and service offerings. The primary product is a concurrent license to the Windward Intelligence System, which includes features such as map functionality, search engine, notification center, company profile page, explore companies, area analysis, seven levels of ownership & management, and port risk assessment. Additionally, the list includes 12 add-on premium capabilities, including Early Detection, Virtual Link Analysis, Advanced Ownership, Counterparty Due Diligence, Critical Undersea Infrastructure Protection, and various risk assessment modules focused on military vessels, border security, compliance, and fishing.
The document also outlines a Platinum Service Level Agreement (SLA) that provides comprehensive user support, including a two-stage onboarding plan with basic and advanced training workshops, access to a Windward Intelligence Help Center with technical articles and tutorials, and technical support via a dedicated support tool. The support is available during working hours (Monday-Friday, 8AM-5PM Eastern Standard Time), with a commitment to respond within the next working day. The SLA also includes product update release notes to be provided on the service's main screen, ensuring users are informed about new features and enhancements.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment II-Performance Work Statement.pdf | ||
| Attachment III-Justification For Sole Source.pdf | ||
| Attachment IV-Terms and Conditions.pdf |
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Text version
Product Name/Product Description Quantity
Concurrent license to the Windward Intelligence System (WWIS):
• Map
• Search Engine
• Notification Center
• Company Profile Page
• Explore Companies
• Area Analysis
• Seven Levels of Ownership & Management
• Port Risk Assessment
Add-on- Early Detection (Premium Capability)
Add-on- Virtual Link Analysis (Premium Capability)
Add-on - Advanced Ownership (UBO) 1
Add-on - Counterparty Due Diligence (CDD) 1
Add-on - Critical Undersea Infrastructure Protection + MAV Risk Russia 1
Add-on - Native MAI Expert 1
Add-on - Container Tracking 1
Add-on - Border Security Risk 1
Add-on - Compliance Risk 1
Add-on - Military Affiliated Vessel Risk (China) 1
Add-on - Military Affiliated Vessel Risk Risks (Russia) 1
Add-on - IUU Fishing Risk 1
Add-on - Organization Defined Risk 1
Platinum Service Level Agreement (SLA)
User Setup and Onboarding:
Onboarding Plan
• Basic Training Workshop: A baseline course, led by Windward Customer
• Success Representative, to provide a training workshop for Customer
• Operators and Point of Contact (POC).
• Advanced Training Workshop: In addition to the Basic Training Workshop, up
• to 2 months after deployment, the Windward Customer Success
• Representative will provide an Advanced Workshop to Customer Operators who already completed the Basic Training Workshop.
Windward Intelligence Help Center:
• Access to Windward Intelligence in-product operational knowledge base and
• methodology documentation to focus on how to best utilize the system
• capabilities in order to fulfill the goals of the customer. The Help Center consists of:
Technical articles, best practices articles, and tutorials
Technical Support:
• Ongoing support of Windward Customer Support Representative on technical issues and troubleshooting.
Provided via the "support” tool on the service’s main
• screen. Windward’s Customer Support Representative will respond within the next working day and will provide support during working hours (Monday-Friday,
• 8AM – 5PM Eastern Standard Time). Outside working hours, the Customer Operator can leave a message in the “support” tool.
Product Updates Release Note:
• Windward will provide dedicated messages and release notes, describing new service features and enhancements in the service’s main screen.
File details come from the government source that posted it. Updated .