Attachment I- CCN Veteran Explanation of Benefits EOB Template- Dental Network.docx

DOCX document 35 KB Posted

Attached to
Q503--CCN Next Gen - Dental Network
Solicitation number
36C10G26R0004
Issued by

About this file

This document is an Explanation of Benefits (EOB) template for the Department of Veterans Affairs (VA) Community Care Network (CCN) Dental Network. The template provides a standardized format for communicating claims processing information to veterans, including details about services rendered, claim status, and customer service contact information. Key elements include a VA customer service number (877-881-7618), instructions for filing disputes or appeals within 90 days, and guidelines for VA CCN eligibility, which requires a VA-issued identification card, enrollment in the patient system, and an approved referral for services. The template is associated with Solicitation Number 36C10G26R0004 for the CCN Next Generation Dental Network, issued by the Department of Veterans Affairs Headquarters.

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Other files

File Type Posted
36C10G26R0004 CCN Next Gen - Dental Network Conformed Copy 03272026.pdf PDF
Attachment 3 - CCN Next Gen - Dental Network Pricing Template v3.xlsx XLSX spreadsheet
36C10G26R0004 0014 CCN Next Gen - Dental Network Amendment.pdf PDF
36C10G26R0004 0013 CCN Next Gen - Dental Network Amendment.pdf PDF
Attachment 3 - CCN Next Gen Dental Network Pricing Template.xlsx XLSX spreadsheet
36C10G26R0004 Next Gen Dental Network_Conformed Copy_03232026.pdf PDF
36C10G26R0004 0012 CCN Next Gen - Dental Network Amendment.pdf PDF
36C10G26R0004 Next Gen Dental Network_Conformed Copy.pdf PDF
Attachment 3 - CCN Next Gen Dental Network Pricing Template v2.xlsx XLSX spreadsheet
36C10G26R0004 0011 CCN Next Gen - Dental Network Amendment.pdf PDF
Attachment 1 - CCN Next Gen Dental Network PWS_03_13_26 v4.pdf PDF
36C10G26R0004 0010 CCN Next Gen Dental Network Amendment.pdf PDF
36C10G26R0004 Next Gen Dental Network Conformed Copy 03062026.pdf PDF
Attachment 2-CCN Next Gen Dental Network Contractor Manual_03_06_26 v3.pdf PDF
Attachment 1 - CCN Next Gen Dental Network PWS_03_05_26 v3.pdf PDF
Attachment Ca - QASP Dental by CA_02_24_26 v2.pdf PDF
Attachment 1 - CCN Next Gen Dental Network PWS_02_25_26 v2.pdf PDF
CCN NG Dental Record of Questions Amendment 0009.pdf PDF
Attachment 2- CCN Next Gen Dental Contractor Manual_02_24_26 v2.pdf PDF
Attachment C - Performance Requirement Summary_Dental_02_24_26 v3.pdf PDF
Attachment R - Dental Network Provider Satisfaction Survey_02_24_26 v2.pdf PDF
36C10G26R0004 0009.pdf PDF
Attachment Q- Network Adequacy Rate Waiver Form- Dental Network_02_24_26 v3.pdf PDF
36C10G26R0004 0008 CCN Next Gen Dental Amendment.pdf PDF
CCN Next Gen - Care Coordination Slides.pdf PDF
CCN Next Gen - Eligibility_Enrollment Slides.pdf PDF
CCN Next Gen - Referrals_Authorizations_SEOCs Overview.mp4 MP4 file
CCN Next Gen - Eligibility_Enrollment Overview.mp4 MP4 file
CCN Next Gen - Care Coordintion Overview.mp4 MP4 file
CCN Next Gen - Referrals_Authorizations_SEOC Slides.pdf PDF
36C10G26R0004 0007 CCN Next Gen Dental Network Amendment.pdf PDF
Attachment 6 - Past Performance Reference Template - Dental Network.pdf PDF
36C10G26R0004 0006 CCN Next Gen Dental Amendment.pdf PDF
CCN NG Dental Record of Questions Amendment 0006.pdf PDF
CCN Next Generation Dental Pre-proposal Conference slides_01212026.pdf PDF
36C10G26R0004 0005 CCN Next Gen Dental Amendment.pdf PDF
36C10G26R0004 0004 CCN Next Gen Dental Amendment.pdf PDF
CCN Next Gen Dental Pre-proposal Conference 01212026 Recording.mp4 MP4 file
Attachment O Dental Volumes by Station Dental Network_Updated.xlsx XLSX spreadsheet
Attachment C- Performance Requirement Summary- Dental Network _V2.xlsx XLSX spreadsheet
36C10G26R0004 0003 CCN Next Gen Dental Amendment.pdf PDF
36C10G26R0004 0002 CCN Next Gen Dental Network Amendment.pdf PDF
Attachment 2- CCN Next Gen Dental Contractor Manual_v1.0.pdf PDF
36C10G26R0004 0001 CCN Next Gen Dental RFP Amendment 12.23.25.pdf PDF
Next Gen Dental Combined Synopsis_Solicitation_v2.pdf PDF
Dental IDIQ Record of Questions_Amendment 0001.pdf PDF
Attachment 4- Phase I Questionnaire- Dental Network.pdf PDF
Attachment N- Scheduling Return Reason Codes- Dental Network.docx DOCX document
Attachment J- Data Specifications- Dental Network.xlsx XLSX spreadsheet
Attachment C- Performance Requirement Summary- Dental Network.xlsx XLSX spreadsheet
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Text version

CCN NG Contractor Correspondence Address, Logo…

**DUPLICATE COPY**

Veteran name Veteran Address City, State Zip

Explanation of Payment/Benefit ****This is NOT a Bill**** Enclosed is your Department of Veterans Affairs (VA) Community Care Network (CCN) Explanation of Payment/Benefit for services received.

Respectfully, Your VA CCN Support Team

Understanding Your VA CCN Explanation of Benefits/Payments (EOB/P) This VA CCN EOB/P serves as a record of claims paid or denied. Be sure to retain a copy for your records. If other services are not shown, they will be included on an EOB for the period in which the claim processed to completion.

Please review the services and supplies stated on this EOB/P. If you find any service or supplies that you did not receive or were charged by a health care professional you did not see, please call the VA Customer Service Number: (877)881-7618.

VA CCN Eligibility: To receive VA CCN benefits your must have a VA issued identification card, enrolled in the VA’s patient enrollment system, and have an Approved Referral for services provided in the Community Care Network. If your claim was denied for lack of eligibility or referral, please call the number on the back of your VA issued identification card.
Authorizations/Referrals: In order to be reimbursed by the VA CCN program, providers are required to obtain authorization prior to performing health care services, except in the case of Urgent or Emergency Care obtained with a network CCN provider. The provider must submit a request for authorization within 72 hours of Emergency Care. For additional information contact VA Customer Service Number: (877)881-7618.
Timely Filing: VA CCN guidelines require timely filing by the Providers. Claims are denied if received after the timely filing deadline.
Disputes and Appeals: Contact the CCN NG Contractor to request review.

Grievances: If a provider fails to give you the quality of care and service for which you believe you are entitled. Please contact VA Customer Service Number: (877)881-7618

Additional Contact Information:

VA Customer Service Number: (877)881-7618

To report suspected Fraud or Abuse:

Payment Integrity/Fraud Waste and Abuse Hotline (877)881-7618

Dear {Patient Name}, Action has been taken on the below referenced claim for services provided under the Community Care Network adjudicated by CCN NG Contractor. If you do not agree with the action taken on the referenced claim, you have 90 days from the date of this letter to request a review. Please contact the VA Customer Service Number: (877)881-7618 for additional information.

THIS IS NOT A BILL

Claim ID: XXXXXXXXXXX Date Received: <01/01/2001> Date Adjudicated by CCN NG Contractor: <01/01/2001> Rendering Provider: <Community Provider Name> Associated Referral ID: <XXXXXXXXX> Date of Service: <01/01/2001-01/01/2001>

Date of Service
Service Code
Service Description
Billed Charges
Paid Amount
<MM/DD/YYY>
<Proc/ Rev Code>
<Procedure or Rev Code Description>
<Line Billed Amt>
<Line Paid Amt>

Repeat for additional lines

Claim Total
<Total Billed Amt>
<Total Paid Amt>

If the CCN NG Contractor denies a claim for non-covered services and the issue is not resolved with the Community Provider and CCN NG Contractor, you have the right to file a claim with VA in the event the Community Provider bills you for services.

If you have additional questions, please contact the VA Customer Service Number: (877)881-7618.

Respectfully, Your VA CCN Support Team

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