Bid Solicitation # S-10000-00005379 ODHS # 5605 Attachment H Current Training Page 1 of 2

ATTACHMENT H CURRENT TRAINING OFFERINGS

Attachment H Current Training Offerings is not submitted with Proposer’s Quote in OregonBuys and is provided only for use as a reference by Proposer.

The following descriptions are for the OEP-LET New Hire Courses.

Foundations for Success 2-week course.

Foundations for Success is the foundational curriculum for all new SSP, APD and AAA employees.

Through this curriculum, students will receive an overview of the Oregon Department of Human Services (ODHS), Self Sufficiency Programs (SSP) and programs for aged and disabled individuals.

Topics will cover who we are, who we serve and how we serve. Foundation for Success offers training in customer service expectations, engagement skills and basic technical and computer skills in our new One System. The curriculum includes pre-requisites and post-requisite activities to help introduce students to the tools, applications and processes that support our work at ODHS. Upon completing Foundations for Success, students will be prepared to transition into curriculums more specific to their role as Support Staff or Eligibility Workers.

Support Staff Training 3 day course.

The Support Staff Training course is intended for all new APD/AAA or SSP employees hired for an administrative support role (i.e. OS2, HSS1, AS1, etc.). This course builds upon concepts and skills received in the Foundations for Success training and will also teach specific support staff tasks in the ONE system. Course content includes application of customer service and basic engagement components, applicant screening, performing non-eligibility updates, scheduling appointments, gathering information, and basic ONE system functionality. This course requires that learners complete the Foundations for Success training course as a pre-requisite prior to attending.

Eligibility Essentials 3-day course.

This course is intended for APD/AAA and SSP eligibility workers and is a pre-requisite for any following eligibility courses. Students will receive common eligibility terminology and basic policy that spans all financial eligibility programs. This course will also review the tools used with the ONE system that support process and application for benefits. Topics include Application Process for all programs, Eligibility Determination Groups (EDG), Assets, Data collection, Correspondence, Tasks, and Requests for information (RFI’s) Following Foundation of Eligibility, eligibility workers will have a minimum of 1 week to complete several online modules including Income Eligibility Verification System (IEVS), Medicaid Management Information System (MMIS), and other required training content prior to attending future eligibility courses.

Eligibility Section One 3-week course with 2 lab days on fourth week.

This curriculum is the first of two training curriculums intended for a new employees hired to AAA/APD or SSP as an eligibility (HSS3) worker or SSP Family Coaches whose responsibility is to determine eligibility for programs in the Integrated ONE system. Enrollment in this curriculum requires staff to complete pre-classroom items, such as web-based trainings and other foundational activities, select and attend classroom course sessions in a chronological order: Eligibility Essentials

Bid Solicitation # S-10000-00005379 ODHS # 5605 Attachment H Current Training Page 2 of 2 and Eligibility Section 1: Medical/SNAP, as well as complete any post-classroom trainings or activities for these courses. Completion of this curriculum of courses and activities is required prior to registering and attending Eligibility Section 2.

Eligibility Section Two 3-week course with 2 lab days on fourth week.

This curriculum is the second of two training curriculums intended for a new employees hired to AAA/APD or SSP as an eligibility (HSS3) worker or SSP Family Coaches whose responsibility is to determine eligibility for programs in the Integrated ONE system. This curriculum is available to students who have previously completed the Eligibility Section 1 curriculum. Enrollment in this curriculum requires staff to complete pre-classroom items, such as web-based trainings and other foundational activities, select and attend classroom course Eligibility Section 2, as well as complete any post-classroom trainings or activities for these courses. Eligibility Section 2 includes training for determining eligibility for Long Term Care (LTC) Financial, (Temporary Assistance for Needy Families (TANF) and Employment Related Day Care (ERDC) benefit programs.

Services to Non-Citizens 3-day course.

The Services to Noncitizen training assumes basic knowledge of program eligibility for Medical (Modified Adjusted Gross Income (MAGI) and Non-MAGI), Supplemental Nutritional Assistance Program (SNAP), TANF, Temporary Assistance for Domestic Violence Survivors (TA-DVS) and ERDC. This course is appropriate for people who have taken all other financial eligibility courses, as it only covers noncitizen related policies respective to each program. This 3-day virtual classroom course includes the following topics delivered with an equity and multicultural lens: Identifying and reading immigration documents, use of the noncitizen charts, verifying noncitizen status through Verification Lawful Presence (VLP) and/or Systematic Alien Verification of Entitlement (SAVE).

This course will also cover more information regarding program assistance for refugees. Additional topics covered include SNAP proration of income and deductions, determining 40 quarters and sponsorship. This course will provide various case scenarios to provide learners the opportunity to gain insight into the process noncitizens may experience based on their immigration status, while also determining program eligibility in the ONE system.

Leadership ONE System Training 2-day course.

This curriculum is intended for new or recently promoted members of leadership teams, including supervisors, lead workers, etc. It focuses on reviewing available tools unique to the leadership role in the ONE system. This training course is interactive with various activities to strengthen your knowledge of certain tasks assigned to roles in leadership.