Attachment F KHP Operational Standards.pdf
PDF 590 KB Posted
- Attached to
- Campground Reservation Management System
- Solicitation number
- RFP 758 2600000490 1
- Issued by
- Kentucky
About this file
This document is an operational standards attachment for Kentucky Horse Park (KHP), outlining organizational values and staff conduct expectations. The standards emphasize celebrating individual diversity while maintaining collective strength through a shared affinity for horses and equestrian experiences. The organization commits to providing authentic guest experiences through various offerings including trolley tours, carriage rides, demonstrations, and events. Staff interactions with guests are expected to be welcoming, engaging, courteous, and present, with emphasis on individual accountability and proactive leadership rather than passive observation.
The operational standards stress taking ownership of opportunities, both significant and minor, to reduce assumptions and complacency. The document establishes a culture of gratitude among staff and coworkers, positioning it as essential to workplace enjoyment and organizational success. The framework encourages staff to be responsive and responsible by taking initiative and leadership rather than remaining detached observers, using equestrian metaphors such as "take the lead line, leave the barn, and hit the trails" to reinforce the organization's mission of authentic service delivery and collaborative success.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment B Cost Proposal Form RFP 758 2600000490.docx | DOCX document | |
| Attachment D - Vendors Question Form - RFP 758 2600000490.xlsx | XLSX spreadsheet | |
| Attachment E - Mandatory Requirements Checklist RFP 758 2600000490.xlsx | XLSX spreadsheet | |
| Attachment C - Annual Affidavit and Other Affidavits- RFP 758 2600000490.docx | DOCX document | |
| Attachment A Terms and Conditions RFP 758 2600000490.pdf | ||
| Final_RFP_758_2600000490_1_SO_FORM.PDF |
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Text version
Each staff position, and staff person, is unique.
This uniqueness provides us with varying views, thoughts, strengths, and weaknesses. Like the countless breeds represented at the Park, we celebrate our individual diversity, while recognizing that there is strength in a herd. Our affinity for the horse binds us together, and we know that we are BETTER TOGETHER!
Since our inception, we have provided authentic experiences for guests to engage our equestrian community (trolley tours, carriage rides, demos, events, etc.). We will continue to honor that history.
To provide authentic service, our guest interactions should embrace our distinctiveness and be welcoming, engaging, courteous, and present.
Our collective success is tied to our individual influence.
Taking ownership of present opportunities (big or small) reduces assumptions and complacency. To be responsive and responsible means that we will not be passive, watching others from the outside. Rather, we will take the lead line, leave the barn, and hit the trails.
We recognize our guests have options before visiting the Park. Likewise, our co-workers make our work enjoyable.
Gratitude is a healthy life-style choice and contagious to everyone around. Showing gratitude mends fences, and builds paddocks. Like treats for our horses, gratitude is always appreciated.
Attachment F - KHP Operational Standards
File details come from the government source that posted it. Updated .