Attachment E EAP Utilization Report 2024.pdf
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- Third Party Administrator
- Solicitation number
- S000000375
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- Arkansas
About this file
This is an Employee Assistance Program (EAP) utilization report prepared by Lucet for Arkansas State Employees and Public School Employees covering January 1, 2024 to December 31, 2024. The report shows a comprehensive engagement rate of 1.40% (1,301 engagements) for 92,995 covered employees, with a year-to-date rate of 1.40% compared to the prior year rate of 1.90%. The services provided include counseling (921 engagements, 0.99%), work life services (151 engagements, 0.16%), online counseling (188 engagements, 0.20%), coaching (20 engagements, 0.02%), and 21 events. Critical Incident Response (CIR) services were provided for various incidents including acts of violence, accidents, and deaths across multiple Arkansas locations.
The report breaks down engagement by referral source, with self-referrals accounting for 44% of cases, manager/HR referrals at 33%, and online referrals at 11%. Demographics show 70% of cases were female users, 23% male, and 7% unknown. The primary presenting issues were stress (12.6%), legal issues (9.5%), partners/couples issues (9.5%), anxiety (9.1%), and depression (7.5%). Website utilization showed 6,476 logins for the current year compared to 6,986 in the prior year. The Arkansas State Employees division had higher utilization rates (0.66% for counseling, 0.12% for work life) compared to Public School Employees (0.33% for counseling, 0.04% for work life).
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment C Three-Digit Zip Code Analysis.xlsx | XLSX spreadsheet | |
| S000000375 Third Party Administrator~3.pdf | ||
| Attachment G Performance Standard Examples.pdf | ||
| S000000375 TPA Questions and Answers Final.pdf | ||
| Attachment B Business Associate Agreement.docx | DOCX document | |
| S000000375 Official Solicitation Price Sheet.xlsx | XLSX spreadsheet | |
| Attachment F Introduction to EAP.pdf | ||
| Attachment A Non-Disclosure Agreement REV.docx | DOCX document | |
| S000000375 Services Contract SRV-1 Sample.pdf | ||
| S000000375 Technical Proposal Packet.docx | DOCX document | |
| Attachment D Nurse Line Utilization.pdf | ||
| S000000375 Official Solicitation Price Sheet REVISED.xlsx | XLSX spreadsheet | |
| S000000375 Third Party Administrator REVISION TWO.pdf | ||
| S000000375 Contract and Grant Disclosure.pdf | ||
| Attachment A Non-Disclosure Agreement.docx | DOCX document | |
| Attachment C Three-Digit Zip Code Analysis REVISED.xlsx | XLSX spreadsheet |
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Arkansas State Employees-Public School Employees - PARENT
EAP Engagement Report 1/1/2024 - 12/31/2024
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Q1 Q2 Q3 Q4
PY CY PY CY PY CY PY CY
2.14% annualized 0.42% actual
1.87% annualized 0.34% actual
434 1.71% annualized 0.32% actual
1.51% annualized 0.27% actual
1.87% annualized 0.33% actual
1.14% annualized 0.19% actual
1.89% annualized 0.33% actual
1.08% annualized 0.18% actual
Comprehensive Engagement
Current Year (CY) 1.40% (1,301 Engagements) | 92,995 Covered | YTD 1.40% prior year (PY) 1.90%
EAP Engagement Arkansas State Employees-Public School Employees - PARENT
Note: CY, PY, and quarterly utilization rates are annualized. Event counts are not annualized.
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Q1
CY
PY
Q2
CY
PY
Q3
CY
PY
Q4
CY
PY
1.37%
1.70%
1.10%
1.26%
0.78%
1.30%
0.72%
1.33%
CY 0.99% (921 Engagements)
Counseling CY 0.02% (20 Engagements)
Coaching
CY 0.16% (151 Engagements) CY 21 (Events)
Events
Q1
CY
PY
Q2
CY
PY
Q3
CY
PY
Q4
CY
PY
0.05%
0.00%
0.03%
0.02%
0.00%
0.03%
0.01%
0.03%
Q1
CY
PY
Q2
CY
PY
Q3
CY
PY
Q4
CY
PY
Q1
CY
PY
Q2
CY
PY
Q3
CY
PY
Q4
CY
PY
0.14%
0.15%
0.18%
0.26%
0.17%
0.28%
0.15%
0.22%
PY 1.32%
PY 0.02%PY 0.23% PY 17 events
CY 0.20% (188 Engagements)
Online Counseling
PY 0.00%
Q1
CY
PY
Q2
CY
PY
Q3
CY
PY
Q4
CY
PY
0.30%
0.26%
0.18%
0.15%
0.17%
0.24%
0.16%
0.27%
Note: CY, PY, and quarterly utilization rates are annualized. Event counts are not annualized.
Work Life
Engagement by Service Type
Engagements vs. Cases A case refers to an episode of care in which a member seeks assistance in a particular instance. Depending on the presenting problem (or problems), the member may be referred to one or more services by the EAP (or Student Program) as part of the case. If the member proceeds with the recommended services, we refer to those services as engagements. Each case has one primary presenting problem. A case can contribute to unique case count in different periods when it contributes to different engagement type across those periods. The distinct case grand total is correct while the sum of period subtotals could have small variances.
1,640
Intake:
current year only
Q1 Q2 Q3 Q4 Total 1,301250265352434
Engagements:
current year only
Q1 Q2 Q3 Q4 Total 1,106210221296385
Cases:
current year only
PY CY PY CY PY CY PY CY
Counseling Case Total by initial activity date
Presenting Problem Q1 Q2 Q3 Q4 Total
Stress
Anxiety
Partners/Couples
Work Related Issues
Depression
Family
Grief or Bereavement
Substance Use
Trauma Other
Anger Issues
Physical Health
Trauma Workplace
Academic Concerns
Addiction
Parenting
Grand Total 855
Top Primary Presenting Issues current year only
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Primary Presenting Issues | Counseling
Please note: In the table above, distinct cases may appear in multiple quarters depending on whether there was case activity in that quarter. The total column represents the sum of each row; therefore, a distinct case may be counted multiple times if it appeared in multiple quarters.
PY CY PY CY PY CY PY CY
8 8
Work Life Case Total by initial activity date
Presenting Problem Q1 Q2 Q3 Q4 Grand Total
Community Resources
Legal (non-CLC)
Health/Dental/Wellness
Housing
Childcare
Concierge
Legal
Transportation
Grand Total 39
Top Primary Presenting Issues current year only
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Primary Presenting Issues | Work Life
Please note: In the table above, distinct cases may appear in multiple quarters depending on whether there was case activity in that quarter. The total column represents the sum of each row; therefore, a distinct case may be counted multiple times if it appeared in multiple quarters.
PY
Total
34%
10%
44%
9%
PY
Family / Friend
Manager / HR
Online
Other
Promotional Materials
Self
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
CY
Q1 Q2 Q3 Q4 Total
33% 35% 30% 31%
12% 15%
41% 45%
49% 44%
8% 8% 8% 6%
8% 9%
33%
11%
44%
8%
CY
Family / Friend
Manager / HR
Online
Other
Promotional Materials
Self
Cases Opened by Referral Source by initial activity date chart that is 6% or below, the percentage may not be displayed due to sizing.
How did the client hear about the EAP?
Period Reporting QTR Family / Friend Manager / HR Online Other Promotional Materials Self Grand Total
CY
Q1
Q2
Q3
Q4
Grand Total
100%
100%
100%
100%
44%
49%
45%
41%
1%
1%
3%
4%
3%
5%
15%
9%
8%
12%
31%
30%
35%
33%
6%
8%
8%
8%
100%44%1%4%11%33%8%
Cases Opened by Referral Source by initial activity date
CY
Q1 Q2 Q3 Q4 Total
26% 30% 27%
28%
15% 10% 11% 13%
44% 45% 49% 50%
9% 9% 9%
28%
13%
47%
8%
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
PY
Total
10%
29%
11%
46%
Counseling by Referral by initial activity date chart that is 6% or below, the percentage may not be displayed due to sizing.
How did the client hear about the EAP?
Period Reporting QTR Family / Friend Manager / HR Online Other Promotional Materials Self Grand Total
CY
Q1
Q2
Q3
Q4
Grand Total
100%
100%
100%
100%
50%
49%
45%
44%
1%
0%
4%
3%
4%
5%
13%
11%
10%
15%
28%
27%
30%
26%
5%
9%
9%
9%
100%47%0%4%13%28%8%
Counseling by Referral by initial activity date
Family / Friend
Manager / HR
Online
Other
Promotional Materials
Self
Family / Friend
Manager / HR
Online
Other
Promotional Materials
Self
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Q1 Q2 Q3 Q4 Total
17%
48%
28% 26%
22%
28%
10%
39%
65% 56%
33%
6%
30%
50%
7%
8%
PY
Total
42%
48% chart that is 6% or below, the percentage may not be displayed due to sizing.
How did the client hear about the EAP?
Work Life by Referral by initial activity date
Period Reporting QTR Family / Friend Manager / HR Online Other Promotional Materials Self Grand Total
CY
Q1
Q2
Q3
Q4
Grand Total
100%
100%
100%
100%
33%
56%
65%
39%
2%
3%
10%
6%
28%
3%
2%
22%
26%
28%
48%
17%
5%
2%
3%
100%50%1%4%8%30%7%
Work Life by Referral by initial activity date
Family / Friend
Manager / HR
Online
Promotional Materials
Self
Family / Friend
Manager / HR
Online
Other
Promotional Materials
Self
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Q1 Q2 Q3 Q4 Total
11%
14% 19% 15%
22%
25% 19% 29%
22%
24% 23% 18%
25%
20% 21% 27%
24%
17%
24%
23%
22%
9% 6%
6% 8% 5%
8%
6%
CY
0-18
19-29
30-39
40-49
50-59
60+
Other Case Demographics
PY
Total
10%
17%
22%
25%
18%
7%
PY
0-18
19-29
30-39
40-49
50-59
60+
Cases Opened by Age Range by initial activity date chart that is 6% or below, the percentage may not be displayed due to sizing.
Period Reporting QTR 0-18 19-29 30-39 40-49 50-59 60+ Grand Total
CY
Q1
Q2
Q3
Q4
Grand Total
100%
100%
100%
100%
2%
5%
8%
6%
24%
27%
21%
20%
25%
18%
23%
24%
22%
29%
19%
25%
22%
15%
19%
14%
5%
6%
9%
11%
100%6%22%23%24%17%8%
Cases Opened by Age Range
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Other Case Demographics
CY
Q1 Q2 Q3 Q4 Total
12% 11%
82% 84% 86% 89%
10%
85%
7% 6%
6% 5%
PY
Total
14%
82%
Dependent
Employee
Household member
Spouse/Significant Other
Dependent
Employee
Household member
Spouse/Significant Other
Cases Opened by Client Type by initial activity date chart that is 6% or below, the percentage may not be displayed due to sizing.
Period Reporting QTR Dependent Employee Household member Spouse/Significant Other Grand Total
CY
Q1
Q2
Q3
Q4
Grand Total
100%
100%
100%
100%
5%
6%
3%
5%
1%
2%
0%
89%
86%
84%
82%
6%
7%
11%
12%
100%5%1%85%10%
Cases Opened by Client Type
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Other Case Demographics
CY
Q1 Q2 Q3 Q4 Total
72% 64%
76% 70%
22%
26%
20% 24%
10%
70%
23%
7% 5% 7% 7%
PY
Total
65%
22%
13%
Female
Male
Unknown
Female
Male
Unknown
Cases Opened by Gender chart that is 6% or below, the percentage may not be displayed due to sizing.
PY CY PY CY PY CY PY
3 3
1 1 1
CIR Total by event date
CIR Status Event Date City State User Count Total Hours
Act of violence Closed 4/15/2024 little rock AR
Death - Accident Closed 5/28/2024 Pine Bluff AR
Death / Grief Closed 3/26/2024 WEST MEMPHIS AR
Death of an employee Closed 1/11/2024 El Dorado AR
2/20/2024 Jonesboro AR
7/12/2024 TUCKER AR
Grand Total
2.004
1.001
2.0020
2.0015
2.002
2.506
11.5048
CIR Detail (CY)
Critical Incident Response (CIR) Services
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
CIR Consult Only (CY)
PY PY CY PY CY PY CY
4 4
8 8
Services Total by event date
Service Name Event Date Service Details City State Attendees
Training 5/29/2024 Monthly All Client Employee Webinar - Supporting Employee Wellbe..
6/20/2024 Monthly All Client Employee Webinar - Managing Up
6/26/2024 Monthly All Client Employee Webinar - Leading Efficient and Produc..
7/24/2024 Monthly All Client Employee Webinar - Essential Leadership Skills
8/21/2024 Monthly All Client Employee Webinar - Presentation Skills Tool Kit
8/28/2024 Monthly All Client Employee Webinar - Behavioral Interviewing Skill..
9/25/2024 Monthly All Client Employee Webinar - Preventing Employee Burnout
10/16/2024 Monthly All Client Employee Webinar - Finding Motivation
10/23/2024 Monthly All Client Employee Webinar - Supporting and Empowering ..
10/31/2024 Diversity and Inclusion HOT SPRINGS NATIONAL PARK AR
Strategies to Manage Anxiety HOT SPRINGS NATIONAL PARK AR
11/13/2024 Monthly All Client Employee Webinar - How Highly Successful Peopl..
11/20/2024 Monthly All Client Employee Webinar - Managing Virtual and Hybrid ..
12/11/2024 Monthly All Client Employee Webinar - Dealing with Challenging Peo..
12/18/2024 Monthly All Client Employee Webinar - Keep it Short and Sweet – Th..
Grand Total
Services Detail (CY)
Organizational Services: Training and Fairs
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
None
Presenting Problem
CY
Q1 Q2 Q3 Q4 Total
Work Related Issues
Substance Use
Anger Issues
Depression
Physical Health
Stress
Grand Total 62
FMR Cases by Primary Presenting Problem current year only
PY CY
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
FMR Cases by initial activity date
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Formal Referral (FMR) Cases Includes FMR and DOT/SAP cases, if applicable
PY CY
Q1 Q2 Q3 Q4 Total Q1 Q2 Q3 Q4 Total
1,738 1,378
1,856 2,014
6,986
1,794 1,476 1,552 1,654
6,476
Website Login Summary by login date
Additional Services
PY CY
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Management Consultations
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Arkansas State Employees
Arkansas Public School Employees
0.66%
0.33%
Counseling Engagement by Division current year only
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Division Breakdown: Counseling
Arkansas State Employees
Arkansas Public School Employees
0.12%
0.04%
Work Life Engagement by Division current year only
Provided by Lucet for Arkansas State Employees-Public School Employees - PARENT | 1/1/2024 to 12/31/2024
Division Breakdown: Work Life
Usage is for clinical cases, work/life cases, coaching cases and events; Does not include general information calls and website usage
Education Insurance Government Utilities Hospitals Manufacturing Service Construction Transportation Health
4.35%
7.09%
1.95%
3.03% 2.78% 2.60% 2.66%
3.03%
6.94%
3.49%
Comprehensive Engagement by Top Industries
Stress Legal Partners/Couples Anxiety Depression
12.6%
9.5% 9.5% 9.1%
7.5%
Top Primary Presenting Issues
Monthly All Client Employee Webinar - Boosting Your Brain Power
Monthly All Client Employee Webinar - Finding Motivation
Monthly All Client Employee Webinar - Leading Efficient and Productive Meetings
Monthly All Client Employee Webinar - Managing Up
Monthly All Client Employee Webinar - Supporting Employee Wellbeing
Top Webinars by Title
Lucet Book of Business prior calendar year only
2.56%
BoB Average
Data Definions
Case An episode of care in which a member seeks assistance in a parcular instance
Covered Employee (or Student) Count The count of employees (or students) covered
CY (Current Year) Defined by the account's contract start date and contract end date
Intakes The count of all cases with and without confirming events
Engagement A service to which a member was referred by the EAP (or Student Program) and has ulized
Presenng Problem A precipitang issue or symptom causing a member to seek assistance
Primary Presenng Problem The dominang precipitang issue or symptom causing a member to seek assistance
PY (Prior Year) The full year period preceding the current year, beginning with the current report start and counng back a period of twelve months
Website Login A visit to the EAP web (or Student Program)
YTD (Year to Date) Defined by the account's most recent report start date and the report cutoff
Metrics Definions
Comprehensive Engagement Rate For a given meframe, total of counseling engagements, work (or student) life engagements, coaching engagements, online counseling engagements, and number of events, divided by covered count, annualized
Annualizing allows us to more easily compare the data to a frame of reference (i.e. typical engagement). It shows what the enre year engagement would be if the same trend were to connue.
Annualizaon calculaons vary by quarter:
o Q1: Mulply total YTD engagements by 4, then divide by the covered count o Q2: Mulply total YTD engagements by 2, then divide by the covered count o Q3: Divide total YTD engagements by 3, then mulply by 4, then divide by the covered count o Q4: No calculaon needed
Note. A case refers to an episode of care in which a member seeks assistance in a parcular instance. Depending on the presenng problem (or problems), the member may be referred to one or more services by the EAP (or Student Program) as part of the case. If the member proceeds with the recommended services, we refer to those services as engagements. Each case has one primary presenng problem.
Counseling Rate For a given meframe, total count of counseling engagements (includes face-to-face, telephonic, and video), divided by covered count
Engagement Count The count of referred service types ulized in the given period
Event Count The total number of organizaonal services including training events, health/benefit fairs, and crical incident responses (based on the service event date)
Coaching Rate For a given meframe, total count of coaching engagements, divided by covered count
Lucet Book of Business Average (not applicable to Student Program) The average engagement rate of current acve EAP clients for the previous calendar year
Online Counseling Rate For a given meframe, total of counseling engagements managed through third party online services (includes text, live video sessions, live phone sessions, and live chat sessions), divided by covered count
Work (or Student) Life Rate For a given meframe, total count of work (or student) life engagements (includes legal, financial, and other similar services), divided by covered count
File details come from the government source that posted it. Updated .